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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81964 Views

9 replies

2 likes

Account
Login
  • 81964 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657453 Views

13 replies

4 likes

Account
  • 657453 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738769 Views

18 replies

29 likes

  • 738769 Views
  • 18 replies
  • 29 likes

FALLO AL INCICIAR SECION

Hoy en la mañana hice mi primer pre-pago en una tienda oxxo por premium por un mes y de regreso no logro entrar a mi cuenta es "Holkluz" y al parecer la contraseña no es la misma, plz help.

Visitor

Hoy en la mañana hice mi primer pre-pago en una tienda oxxo por premium por un mes y de regreso no logro entrar a mi cuenta es "Holkluz" y al parecer la contraseña no es la misma, plz help.

czulua20

Regular

181 Views

1 replies

0 likes

Account
  • 181 Views
  • 1 replies
  • 0 likes

Student Discount after subscription

I was recently charged £9.99 prior to me knowing there was a discount for students. Would there be a way to be refunded the £4.99 if a discount is given this month or would I just have to do it after this month has ended? Thanks for the help!

Newbie

I was recently charged £9.99 prior to me knowing there was a discount for students. Would there be a way to be refunded the £4.99 if a discount is given this month or would I just have to do it after...

Maxim

Spotify Star

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ending Spotify subscription

Hello, Last month I ended my Spotify subscription and had to wait until it runs out.During the last days I´ve gotten a message from Paypal that Spotify has charged me for another month, even though the website showed that I had cancelled my subscript...

Newbie

Hello, Last month I ended my Spotify subscription and had to wait until it runs out. During the last days I´ve gotten a message from Paypal that Spotify has charged me for another month, even though...

user-removed

Not applicable

251 Views

1 replies

0 likes

Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! SPOTIFY FOR BUSINESS

Hello, I´d like to know if there is any kind of account for business (hotels, bars, etc) thanks

Casual Listener

Hello, I´d like to know if there is any kind of account for business (hotels, bars, etc)   thanks

pacman22a

Casual Listener

480 Views

2 replies

0 likes

Account
  • 480 Views
  • 2 replies
  • 0 likes

Switching Account Premium Activation

I love spotify!I have a premium account through my cell phone provider (Rogers Canada).I'd like to change my account name, so I have set up another account. Is there a way to deactivate my premium plan on one account and activate it onto a different ...

Newbie

I love spotify! I have a premium account through my cell phone provider (Rogers Canada). I'd like to change my account name, so I have set up another account. Is there a way to deactivate ...

Maxim

Spotify Star

222 Views

1 replies

0 likes

Account
Premium
  • 222 Views
  • 1 replies
  • 0 likes

My account has been pre-stolen

Today I tried to create a Spotify account but was surprised to hear my e-mail address was already in use. I used the pasword recovery tool and found out someone had created an account named enekoooantoranz using my e-mail address. I changed the pass...

Newbie

Today I tried to create a Spotify account but was surprised to hear my e-mail address <alvurb@cber.es> was already in use. I used the pasword recovery tool and found out someone had created an ...

LordRollin

Community Legend

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Charged twice monthly

I have the Spotify student account. I'm supposed to be charged 4. 99 every month. I am being charged that fee but also 9.99 every month as well. I would like to know why this is happening and get refunded. Also, you guys should probably get a tech su...

Casual Listener

I have the Spotify student account. I'm supposed to be charged 4. 99 every month. I am being charged that fee but also 9.99 every month as well. I would like to know why this is happening and get ref...

Clogr4420

Casual Listener

288 Views

4 replies

0 likes

  • 288 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Premium and separate user accounts

I have Spotify Premium (Not Family Premium!). I know this allows me unlimited use via several devices, but can this give someone else a seperate account where they can build thier own music library and if so how do I do it?

Casual Listener

I have Spotify Premium (Not Family Premium!). I know this allows me unlimited use via several devices, but can this give someone else a seperate account where they can build thier own music library a...

LordRollin

Community Legend

1726 Views

5 replies

0 likes

Premium
Subscription
  • 1726 Views
  • 5 replies
  • 0 likes

I was charged and I'm not sure for what

I don't use Spotify - I'm sure it's a great product but I'm way too much of a music snob. However, this month I noticed that I was charged $9.99 on my back account (see attachment). I double checked my account here to see if I somehow signed up for a...

Newbie

I don't use Spotify - I'm sure it's a great product but I'm way too much of a music snob. However, this month I noticed that I was charged $9.99 on my back account (see attachment).  I doub...

LordRollin

Community Legend

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account linked to wrong profile

I subscribed to Spotify via Facebook but my account is not linked to the right profile. Meaning that my account is linked someone else's email address, password, date of birth etc. Since I do not know the password I cannot edit and change my own prof...

Newbie

I subscribed to Spotify via Facebook but my account is not linked to the right profile. Meaning that my account is linked someone else's email address, password, date of birth etc. Since I do not kno...

user-removed

Not applicable

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Charged full subscription before student subscription ran out

I'm trying to get in touch with spotify support/billing because I was charged $9.99 for November when my student subscription still valid untill December. Also, I read somewhere I would have to resub for the student subscription once it expires since...

Newbie

I'm trying to get in touch with spotify support/billing because I was charged $9.99 for November when my student subscription still valid untill December. Also, I read somewhere I would have to resub...

LordRollin

Community Legend

283 Views

1 replies

0 likes

Premium
Subscription
  • 283 Views
  • 1 replies
  • 0 likes

Spotify Family

I accidentally put incorrect Address to Spotify Family, what should I do in order to fix it?

Casual Listener

I accidentally put incorrect Address to Spotify Family, what should I do in order to fix it?

LordRollin

Community Legend

313 Views

3 replies

0 likes

  • 313 Views
  • 3 replies
  • 0 likes

Superuser Contribution login problems

i am a premium member, i can login on my computer, but with the same password and username, on my phones it tells me that either my username or password is incorrect.what am i doing wrong?

Newbie

i am a premium member, i can login on my computer, but with the same password and username, on my phones it tells me that either my username or password is incorrect. what am i doing wrong?

user-removed

Not applicable

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone + spotify

He recibido dos pagos del mismo mes, sobre la opción premiun por parte de spotify mediante mi proveedor de telefonia movil, he llamado para conocer el motivo y me han dicho que uno de esos pagos seria abonado pero que el pago del mes de noviembre ya ...

Newbie

He recibido dos pagos del mismo mes, sobre la opción premiun por parte de spotify mediante mi proveedor de telefonia movil, he llamado para conocer el motivo y me han dicho que uno de esos pagos seri...

user-removed

Not applicable

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Solved!! i am being charged for premium family, but i have a premium subscription, my husband does not.

i have a premium family account under my name. my spotify is premium, but my husbamnds is not - he has adds, he can't undo shuffle, even tho i am paying for a premium family account. why is he not getting a premium account as well?

Casual Listener

i have a premium family account under my name.  my spotify is premium, but my husbamnds is not - he has adds, he can't undo shuffle, even tho i am paying for a premium family account.  why ...

LordRollin

Community Legend

328 Views

3 replies

0 likes

Premium
  • 328 Views
  • 3 replies
  • 0 likes

Using Premium in Cambodia

Hi-I'm wondering if I understand this correctly! Spotify doesn't work in Cambodia but if I have a premium account then does that mean I can still access all of the music I've downloaded while I'm there? Also-will this only work for up to 30 days-Spot...

Casual Listener

Hi-I'm wondering if I understand this correctly!   Spotify doesn't work in Cambodia but if I have a premium account then does that mean I can still access all of the music I've downloaded while ...

gingersrey

Newbie

5488 Views

6 replies

0 likes

  • 5488 Views
  • 6 replies
  • 0 likes

overcharged - student discount

Hi, I already contacted support for this but they didnt answer at all. A month ago my subscription was changed from the student subscription to a normal one without being notified. My account is of course still valid as a student account. As a result...

Newbie

Hi,   I already contacted support for this but they didnt answer at all. A month ago my subscription was changed from the student subscription to a normal one without being notified. My accoun...

Maxim

Spotify Star

187 Views

1 replies

0 likes

Premium
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Headspace

If I am a Spotify premium member can I just add headspace for the extra £5.00?

Newbie

If I am a Spotify premium member can I just add headspace for the extra £5.00?

marskje

Newbie

7987 Views

13 replies

0 likes

  • 7987 Views
  • 13 replies
  • 0 likes