Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I have Spotify Duo and would like to register my wife as second person. But when I enter the same address like it is in my profile, Spotify says we should have the same addresse. How can i sove the issue?
he perdido mi clave para entrar al spotify y ya no tengo acceso al correo con la que he creado mi cuenta. Plan PremiumCountry SPAIN Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Qu...
Hola!Hace 1 año sali de un sello discografico que hacia la distribucion de mis canciones en todas las plataformas, y posteriormente en la de SPOTIFY, al salir del sello los dueños de la disquera no quisieron darme mis plataformas, por lo que quisiera...
Es decir estoy pagando el servicio premium a otra persona, estos datos me fueron proporcionados en ayuda al cliente por la asesora Ana, quien me informó que anulaba el pago, pero justo se cortó la comunicación y no puedo reestablecer contacto en ning...
I've been using Spotify for quite some time, but now I want to change my user name. I've tried some options to change my username, but I'm successful. Someone can help me with this process.
Tengo una cuenta en plan Premium, única sesion sin más dispositivos conectados. Al momento de querer decargar mis playlist simplemente no sucede nada
I have a premium duo, but now in an other phone I don't have premium
I have a duo account for me and my child but it seems that he still has a free account/version of Spotify though I used a link to invite him.Payment went through without any complications and my account upgraded to premium.
I can't log into my Spotify for artist account or my normal Spotify. I tried resetting my password, but it won't send the email despite what it says. it's not in my junk folder or any other folder and I am 1000% sure I am using the right email. I am ...
I AM THE ARTIST PETER ANTHONY ROBINSON I HAVE A NUMBER AS A MEMBER NOT MY ARTST NAME SO I HAVE TO LOOK FROR MY OWN SONGS. I HAVE TRIED TO CLAIM AN ARTIST BUT I AM THE ARTIS SPOTIFY HAS MESSED EVERYTHING UP WITH MY ACCOUNT
Hi, I am currently trying to unblock somebody on spotify. However when I search for this user I am getting "Couldn't find that page" message. Hence, I cannot press the 3 dots on their account to unblock them. I know the username for the person I am t...
Vi en una publicidad que puedo pagar el plan duo por año
preciso cancelar o mais urgente possível
I opened Spotify app a few days ago and got a pop up message inviting me to share a link with 2 friends for a Premium trial. I opened the link and saved the URL but now I cannot access it and don't see the offer anywhere.
Hi, I accidentally write the same nickname as my password, can u fix this
When typing my profile's name in the Search Button nothing appears to me (only playlists, music, etc but not my Profile). I've read somewhere I need to link my Facebook account (the company's facebook in the case) in order to make it appear, is that ...
My husband and I have two separate premium accounts. When I log in mine I see his email address in the top right corner but my profile is correct!We also keep disconnect our own session as if we where still on our old family account...Need help
I lost my Google account that was linked to my Spotify
I used a school email when I created my account and last year it was deleted since I finished. Now I’ve forgotten my password and don’t know how to change it since I can’t log into that email account.
I want to log into another device however, I have no idea what the password is. The email I put in the account is currently not accessible as I removed that email from my main device. So, that email address cannot be seen anywhere. Hence, I can't cha...