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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82759 Views

29 replies

0 likes

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  • 29 replies
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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103466 Views

10 replies

3 likes

Account
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  • 103466 Views
  • 10 replies
  • 3 likes

Superuser Contribution Il pagamento risulta non effettuato ma hanno preso i soldi dalla carta

Ieri hanno addebitato il costo mensile, e sui dettagli della banca vedo il pagamento. Ma sulla sezione pagamenti mi risulta che oggi proveranno a rifare il pagamento perché ieri non è andato a buon fine.

Visitor

Ieri hanno addebitato il costo mensile, e sui dettagli della banca vedo il pagamento. Ma sulla sezione pagamenti mi risulta che oggi proveranno a rifare il pagamento perché ieri non è andato a buon f...

Joan

Moderator

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Can you erase music so that it doesn't end up in my Spotify wrapped?

I've been nannying this kid who constantly wants to listen to frozen music. I just finally discovered Spotify kids and would like to erase the history of Frozen from my Spotify so it doesn't ruin my algorithm and wrapped. Any tips?

Visitor

I've been nannying this kid who constantly wants to listen to frozen music. I just finally discovered Spotify kids and would like to erase the history of Frozen from my Spotify so it doesn't ruin my ...

Maxim

Spotify Star

1079 Views

1 replies

0 likes

  • 1079 Views
  • 1 replies
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Solved!! Spotify playlist issues

Artist cannot add my playlist on their account. They find it but they cannot add it. Please I would like to know how to fix it. Thank you very much

Casual Listener

Artist cannot add my playlist on their account. They find it but they cannot add it. Please I would like to know how to fix it. Thank you very much

Maxim

Spotify Star

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

no sé actualiza el pago a mi suscripción premium

pague con mi proveedor de internet y no se actualizo en Spotify, al hablar con un ejecutivo me dijo que ya estaba el pago realizado y al meterme a Spotify me aparece como cuenta free

Visitor

pague con mi proveedor de internet y no se actualizo en Spotify, al hablar con un ejecutivo me dijo que ya estaba el pago realizado y al meterme a Spotify me aparece como cuenta free

Prague

Community Legend

1132 Views

1 replies

1 likes

  • 1132 Views
  • 1 replies
  • 1 likes

IT is impossible for me to locate me

I try to subscribe to my sister prenium duo account and its impossible, because Spotify can't locate me

Visitor

I try to subscribe to my sister prenium duo account and its impossible, because Spotify can't locate me

Prague

Community Legend

413 Views

1 replies

1 likes

  • 413 Views
  • 1 replies
  • 1 likes

migrate to new email

I have a premium duo account, already with two people in it. I also have an old individual "free" account under what is now become my primary use email. Is there a way to change one of the duo account email addresses to my current email account used ...

Visitor

I have a premium duo account, already with two people in it. I also have an old individual "free" account under what is now become my primary use email. Is there a way to change one of the duo...

Prague

Community Legend

1549 Views

1 replies

1 likes

  • 1549 Views
  • 1 replies
  • 1 likes

Gift card applied to incorrect account

My gift card was app to an unused spotify account. How do I get it transferred to my premium account?

Visitor

My gift card was app to an unused spotify account. How do I get it transferred to my premium account?

Maxim

Spotify Star

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

I have a duo plan, it won't let my wife join.

It says that she can't switch plans more than once a year. She had been on my family plan for at least 3-4 yrs. Now I have a duo plan and it won't let her join

Casual Listener

It says that she can't switch plans more than once a year. She had been on my family plan for at least 3-4 yrs. Now I have a duo plan and it won't let her join

Maxim

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

I would like to change regions from USA to Malaysia since I'm back here.

I previously had a USA premium plan and since I'm back in Malaysia, I was about to join a family plan but for some reason I can't switch regions in my "account overview" page.

Visitor

I previously had a USA premium plan and since I'm back in Malaysia, I was about to join a family plan but for some reason I can't switch regions in my "account overview" page.

Maxim

Spotify Star

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

I have Spotify on my computer but can't log in on my phone . How can I fix?

I'm on a family account on my computer but I just can stream it on my cellphone. How can I get it to my phone?

Visitor

I'm on a family account on my computer but I just can stream it on my cellphone. How can I get it to my phone?

Bittencourt

Spotify Star

247 Views

1 replies

1 likes

  • 247 Views
  • 1 replies
  • 1 likes

How do I reset a miss-typed email when I have also forgotten my password?

I recently got a new phone and I tried to re-log into my Spotify account on it. However, I found out that I had used a miss-typed email (where i put an L where there was supposed to be an O). The unfortunate thing is that I have forgotten my old pass...

Visitor

I recently got a new phone and I tried to re-log into my Spotify account on it. However, I found out that I had used a miss-typed email (where i put an L where there was supposed to be an O). The unf...

BabyEcho0_YT

Roadie

298 Views

1 replies

1 likes

  • 298 Views
  • 1 replies
  • 1 likes

possibility/reality/restrictions of streaming in hospital

Hi! I am a palliative care nurse developing a new service to support patients with advanced dementia/in last hours to days of life. Music is a crucial component of this and I wanted to explore if it would be possible to have a subscription for a hosp...

Newbie

Hi! I am a palliative care nurse developing a new service to support patients with advanced dementia/in last hours to days of life. Music is a crucial component of this and I wanted to explore if it ...

BenjaminSurmi

Casual Listener

1544 Views

5 replies

0 likes

  • 1544 Views
  • 5 replies
  • 0 likes

Solved!! How to buy a gift card valid in another country

Hi! I found similar posts but I could not find a definitive answer to my question. So, I want to buy a gift card for another country, different from my Spotify account country and my credit card country of issue. What s the exact way to do it? To buy...

Newbie

Hi! I found similar posts but I could not find a definitive answer to my question. So, I want to buy a gift card for another country, different from my Spotify account country and my credit card coun...

kallekatten

Newbie

7217 Views

2 replies

0 likes

  • 7217 Views
  • 2 replies
  • 0 likes