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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421484 Views
  • 965 replies
  • 108 likes
  • Account
  • 421484 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186518 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186518 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103472 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103472 Views
  • 69 replies
  • 10 likes

Deleted facebook and can't log in now

PlanPremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I recently deleted my facebook, which is how a created my spotify account many years ago...

  • Visitor
  • Plan Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Login
  • 224 Views
  • 1 replies
  • 0 likes

Sony Pre-Save AE Access Token Missing Error Message

Hello. When I try to pre-save an album or song through an official link posted by an artist, I just get an error that says “AE access token missing” and it says Sony Music above it. I created a new Spotify account just to see if it was an issue with ...

  • Casual Listener
  • Hello. When I try to pre-save an album or song through an official link posted by an artist, I just get an error that says “AE access token missing” and it says Sony Music above it. I created a new S...
  • Maxim
  • Spotify Star
  • 377 Views
  • 3 replies
  • 1 likes
  • 377 Views
  • 3 replies
  • 1 likes

Superuser Contribution Problem of email adress

I have 2 email addresses. One I no longer use or have access to. My Problem is it's a Premium account. My new email I can not put the premium account on. Some help me please

  • Newbie
  • I have 2 email addresses. One I no longer use or have access to. My Problem is it's a Premium account. My new email I can not put the premium account on. Some help me please
  • CarlosE
  • Moderator
  • 589 Views
  • 3 replies
  • 1 likes
  • 589 Views
  • 3 replies
  • 1 likes

Superuser Contribution i've received an Infringement notice

last Friday, I received an Infringement notice emailMy account has been suspended without notice.I do not know at all what I am accused of and I wish to contest this banishment because I have not done any action that does not respect the terms of the...

  • Casual Listener
  • last Friday, I received an Infringement notice email My account has been suspended without notice. I do not know at all what I am accused of and I wish to contest this banishment because I have not...
  • Ouestrack
  • Casual Listener
  • 519 Views
  • 4 replies
  • 0 likes
  • 519 Views
  • 4 replies
  • 0 likes

Multiple profile for the same person

Hi, I make music under Escvped and there's actually 2 profile for the same name is it possible to merge the two into one thanks!https://open.spotify.com/artist/65qu6p9Aqjwgnl1ltXPzpW?si=wwwPQX5ISuytXJqPn_9IGQ https://open.spotify.com/artist/7xISapCrx...

  • Newbie
  • Hi,   I make music under Escvped and there's actually 2 profile for the same name is it possible to merge the two into one thanks! https://open.spotify.com/artist/65qu6p9Aqjwgnl1ltXPzpW?si=...
  • AdamDam
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 281 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No response from Spotify-Support

Update: Problem solved! .. Thank´s!! (Support came back to me a day after I wrote the message!) Hej there, for already three weeks I have problems with my spotify. I´m paying for premium, but my premiund -and also my playlists- are gone. I know, ther...

  • Casual Listener
  • Update: Problem solved! .. Thank´s!! (Support came back to me a day after I wrote the message!)     Hej there,   for already three weeks I have problems with my spotify. I´m ...
  • isa86
  • Regular
  • 5573 Views
  • 44 replies
  • 2 likes
  • Premium
  • 5573 Views
  • 44 replies
  • 2 likes

Superuser Contribution Adding unwanted suggestions to “now playing“

Spotify Keeps adding suggested tracks to my “now playing” playlists, songs from my own compiled playlist that is. A moderator says this is a feature of the free version. However I have a premium account and this still takes place. So if you can help,...

  • Casual Listener
  • Spotify Keeps adding suggested tracks to my “now playing” playlists, songs from my own compiled playlist that is. A moderator says this is a feature of the free version. However I have a premium acco...
  • OscarDC
  • Moderator
  • 1489 Views
  • 10 replies
  • 1 likes
  • iOS
    Playlists
  • 1489 Views
  • 10 replies
  • 1 likes

Superuser Contribution Library Disappeared

I opened up my account and everything was gone. Now I’m back to free but being charged for premium. What happened?

  • Casual Listener
  • I opened up my account and everything was gone. Now I’m back to free but being charged for premium. What happened?
  • OscarDC
  • Moderator
  • 868 Views
  • 1 replies
  • 0 likes
  • 868 Views
  • 1 replies
  • 0 likes

Old email account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I Signed up for a free account a few years ago with a email address that no longer exists but I forgot about it, ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I Signed up for a free accoun...
  • MauriceMV
  • Spotify Star
  • 660 Views
  • 1 replies
  • 0 likes
  • Account
  • 660 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a family subscription: my child forgot her login details

I have a family subscription: I am able to see that my child is still under my plan. She logged out and forgot her login credentials. which email she used, which password she used. Is there a way i can find this out? She has a lot of music saved on t...

  • Visitor
  • I have a family subscription: I am able to see that my child is still under my plan. She logged out and forgot her login credentials. which email she used, which password she used. Is there a way i c...
  • Yordan
  • Moderator
  • 4315 Views
  • 3 replies
  • 1 likes
  • Account
    Login
  • 4315 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify won't let me change my country even after updating my payment information to one that match

PlanPremiumCountryCanada/ MexicoDevice(iPhone XS Max) My Question or IssueI have recently relocated from Canada to Mexico and me and my family want to share a Spotify Family Premium Plan but since I opened my account in Canada it wouldn't let me. So ...

  • Visitor
  • Plan Premium Country Canada/ Mexico Device (iPhone XS Max)   My Question or Issue I have recently relocated from Canada to Mexico and me and my family want to share a Spotify Family Prem...
  • Alex
  • Spotify Legend
  • 218 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 218 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2 accounts - got premium on the wrong account

Hi thereUnfortunately I have 2 spotify accounts. My playlists are on account A and since I changed my credit-card I got erroneously premium on account B. How can I handle this - transfer to playlists or can I move the premium to to other account?Than...

  • Visitor
  • Hi there Unfortunately I have 2 spotify accounts. My playlists are on account A and since I changed my credit-card I got erroneously premium on account B. How can I handle this - transfer to playlis...
  • Alex
  • Spotify Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 178 Views
  • 1 replies
  • 0 likes

Change my credit card number

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to remove unavailable songs in Liked songs?

I cannot remove the song which is import from my local music library. It doesn't have the 'remove' options in PC and even does not display in app.

  • Newbie
  • I cannot remove the song which is import from my local music library. It doesn't have the 'remove' options in PC and even does not display in app.
  • Dian
  • Spotify Legend
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Maximum playlists allowed

Hello all, is there a maximum number of playlists allowed per user? There is nothing I can find on the subject. To be clear, I am not referring to the maximum number of songs per playlist, but a maximum number of playlists in your library. I have bee...

  • Gig Goer
  • Hello all, is there a maximum number of playlists allowed per user? There is nothing I can find on the subject. To be clear, I am not referring to the maximum number of songs per playlist, but a maxi...
  • SonicPaul
  • Gig Goer
  • 1065 Views
  • 5 replies
  • 1 likes
  • 1065 Views
  • 5 replies
  • 1 likes

On a premium family plan, can I have 2 accounts with the same email address? How do I set that up?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 450 Views
  • 1 replies
  • 0 likes
  • Account
  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got a new phone and I can't get into my old Spotify account.

I have a premium account, but I can't get into it on my new phone. I had to create this account just to be able to get on here and try to get in contact with someone.

  • Visitor
  • I have a premium account, but I can't get into it on my new phone. I had to create this account just to be able to get on here and try to get in contact with someone.
  • Monicadonio
  • Visitor
  • 285 Views
  • 2 replies
  • 0 likes
  • 285 Views
  • 2 replies
  • 0 likes

Account

Hello there, I’ve been using Spotify for about a year now. Just last week or two weeks ago perhaps I started experiencing problems logging into my account. At first I didn’t think much of it because Spotify usually kicks me out of my account but afte...

  • Visitor
  • Hello there, I’ve been using Spotify for about a year now. Just last week or two weeks ago perhaps I started experiencing problems logging into my account. At first I didn’t think much of it because ...
  • Luan
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta duplicada

Por favor! Necesito que me den una solución. Mi cuenta se duplicó y contacté por correo al soporte pero tardan mucho. Llevo 4 días esperando y no pueden ayudarme. Comienzo a ponerme nervioso e insisto en que su atención es pésima. Me están decepciona...

  • Visitor
  • Por favor! Necesito que me den una solución. Mi cuenta se duplicó y contacté por correo al soporte pero tardan mucho. Llevo 4 días esperando y no pueden ayudarme. Comienzo a ponerme nervioso e insist...
  • AndresM
  • Spotify
  • 1596 Views
  • 6 replies
  • 0 likes
  • 1596 Views
  • 6 replies
  • 0 likes