Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Menelaos_f
  • Casual Listener
  • 168833 Views
  • 689 replies
  • 56 likes
  • Account
  • 168833 Views
  • 689 replies
  • 56 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1089206 Views
  • 118 replies
  • 104 likes
  • Account
  • 1089206 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 51707 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 51707 Views
  • 57 replies
  • 8 likes

Superuser Contribution Can't get family premium!

PlanPremium Family / Premium PersonalCountryNew ZealandDevice(iPhone X, PC, iPad, Android phone)Operating System(iOS 10, Android , Windows 10.) My Question or IssueTrying to get family premium. Accidentally set it up on wrong account. Immediately can...

  • Visitor
  • Plan Premium Family / Premium Personal Country New Zealand Device (iPhone X, PC, iPad, Android phone) Operating System (iOS 10, Android , Windows 10.)   My Question or Issue Trying to ...
  • Mario
  • Spotify Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Making a New Account Not Working

I just upgraded my account to the Family plan and I sent an invite to my husband. He decided to delete his old account (he hated the name) and make a fresh one. When he follows the link in the invitation email it says to sign up with Spotify. Well wh...

  • Newbie
  • I just upgraded my account to the Family plan and I sent an invite to my husband. He decided to delete his old account (he hated the name) and make a fresh one.    When he follows the lin...
  • Mario
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution web player chrome/wrong playlists/ error

PlanFreeCountryukDeviceGalaxy s10, 2013 Mac laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi guysToday i noticed that whenever i tried to play any of my spotify songs i kept getting reverted to a song ive never hea...

  • Casual Listener
  • Plan Free Country uk Device Galaxy s10, 2013 Mac laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi guys Today i noticed that whenever i tr...
  • Ivan
  • Spotify Legend
  • 237 Views
  • 3 replies
  • 0 likes
  • Account
  • 237 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm trying to sign up for premium but it won't let me...

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Petya
  • Community Legend
  • 218 Views
  • 3 replies
  • 0 likes
  • Premium
  • 218 Views
  • 3 replies
  • 0 likes

Superuser Contribution Webplayer keeps logging me out directly after logging in

PlanPremium CountryGermany Operating SystemAndroid, Windows 8.1, Windows 10 My Question or IssueOn my mobile device (Android) everything works fine.At home I also use the webplayer on Windows 8.1. Works great.But on my second pc (Windows 10, Firefox)...

  • Visitor
  • Plan Premium   Country Germany   Operating System Android, Windows 8.1, Windows 10   My Question or Issue On my mobile device (Android) everything works fine. At home I also...
  • Mario
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • Login
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member forgotten password

PlanFree/PremiumCountry Operating SystemWindows 10 My Question or IssueMy Daughter is trying to log in on her laptop but can't remember her password, she has a Seperate account as part of our family membership and is already logged in on her phone. W...

  • Casual Listener
  • Plan Free/Premium Country   Operating System Windows 10    My Question or Issue My Daughter is trying to log in on her laptop but can't remember her password, she has a Sepera...
  • Mario
  • Spotify Legend
  • 5146 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 5146 Views
  • 4 replies
  • 0 likes

Cannot connect on the IoS App

I have a premium Account.I cannot connect on the Ios App even though i'm using the right email and password.I've done the password resset process. Still not working. Tks for the help.

  • Visitor
  • I have a premium Account. I cannot connect on the Ios App even though i'm using the right email and password. I've done the password resset process. Still not working.   Tks for the help. ...
  • OneByBoo
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution DISCONNECT SPOTIFY WITH PLAYSTATION NETWORKACCOUNT

PlanPremiumCountryNerherlandsDevice(Samsung Galaxy 8,Operating SystemAndroid My Question or IssueWANT MY SPOTIFY PREMIUM ACC CONNECTED TO MY ACCOUNT AND IT SAYS THE WHOLETIME ITS CONNECTED TO ANOTHER ACCOUNT BUT I AND THE SERVICE EMPLOYESS OF PLAYSTA...

  • Casual Listener
  • Plan Premium Country Nerherlands Device (Samsung Galaxy 8, Operating System Android   My Question or Issue WANT MY SPOTIFY PREMIUM ACC CONNECTED TO MY ACCOUNT AND IT SAYS THE WHOLETIME...
  • Ivan
  • Spotify Legend
  • 420 Views
  • 1 replies
  • 0 likes
  • Account
  • 420 Views
  • 1 replies
  • 0 likes

I got logged out of all my devices and now I can't login through Facebook to my premium account.

I kept getting emails saying that there were weird logins from mySpotify. It is connected to my Facebook login and I have changed thepassword twice, but I am still getting the emails. Apparently, therehave been logins in Germany, Australia, other pla...

  • Visitor
  • I kept getting emails saying that there were weird logins from my Spotify. It is connected to my Facebook login and I have changed the password twice, but I am still getting the emails. Apparen...
  • OneByBoo
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 343 Views
  • 1 replies
  • 0 likes

New phone but cant find my account, payment debited from my account but says im on the free plan

Plan... paying for premium but say i am on free plannz Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iphone 11pro maxOperating System(iOS 10, Android Oreo, Windows 10,etc.) i have a new phone i downloaded the spotify app logged in using m...

  • Visitor
  • Plan... paying for premium but say i am on free plan nz   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iphone 11pro max Operating System (iOS 10, Android Oreo, Windows 1...
  • Brunelicia
  • Spotify Star
  • 759 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 759 Views
  • 1 replies
  • 0 likes

Solved!! Music Changing

PlanPremium (Family)CountryFrabceDeviceXiaomi Redmi 8TOperating SystemMi 1.something i guess My Question or IssueSometimes (actually it happens very often) i'm listening to music on spotify and the music just switches to another by itself. It only ha...

  • Visitor
  • Plan Premium (Family) Country Frabce Device Xiaomi Redmi 8T Operating System Mi 1.something i guess   My Question or Issue Sometimes (actually it happens very often) i'm listening to...
  • Emilia_8
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Emails saying "Recent Log In"

Plan Free Country United States Device (iPhone 7, Samsung Galaxy J7, MacBook Air) My Question or Issue I keep receiving numerous emails that say somebody has logged into my account, with links to reset my password. Most say logged in from United Stat...

  • Casual Listener
  • Plan Free Country United States Device (iPhone 7, Samsung Galaxy J7, MacBook Air)   My Question or Issue I keep receiving numerous emails that say somebody has logged into my acc...
  • Xenia
  • Moderator
  • 22459 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Security
  • 22459 Views
  • 2 replies
  • 1 likes

Superuser Contribution Using facebook name as display name

PlanPremium CountryAustraliaDevicePC, iPhone 6sOperating SystemWindows 10, IOS 11 My Question or IssueI've connected facebook to spotify but my facebook name isn't replacing my display name, only the profile picture has been replaced.

  • Casual Listener
  • Plan Premium  Country Australia Device PC, iPhone 6s Operating System Windows 10, IOS 11    My Question or Issue I've connected facebook to spotify but my facebook name isn't...
  • Xenia
  • Moderator
  • 458 Views
  • 5 replies
  • 0 likes
  • Account
  • 458 Views
  • 5 replies
  • 0 likes

Studentkorting verbonden aan verkeerde account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Mac late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIk heb studenten korting aangevraagd en gekregen met een nieuw account. Als ik me aanmeld zegt die ec...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Ik heb studente...
  • OneByBoo
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Google home mini in France

Hello,I saw that there was an offer to have a google home mini with a spotify subscription in the US. Do you know if this offer will be available in France?Thank you

  • Visitor
  • Hello, I saw that there was an offer to have a google home mini with a spotify subscription in the US. Do you know if this offer will be available in France? Thank you
  • Billy-J
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 366 Views
  • 1 replies
  • 0 likes

Spotify Family Address Invitation Error

Premium to Family PremiumUSA DeviceMacbook Air 2018 and iPhone 8 When I accept the Premium Family invitation and enter my address, after confirming my address this error shows up. I tried different browsers, incognito mode and resending the link but ...

  • Visitor
  • Premium to Family Premium USA   Device Macbook Air 2018 and iPhone 8     When I accept the Premium Family invitation and enter my address, after confirming my address this error...
  • Billy-J
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 366 Views
  • 1 replies
  • 0 likes

Solved!! Account activity information

PlanPremiumCountryPolandDeviceDesktopsOperating SystemWin10 My Question or IssueOn the course of previous year (and very recently as well, which triggered me to write this here) I've been seeing signs of my account being compromised. Namely music app...

  • Visitor
  • Plan Premium Country Poland Device Desktops Operating System Win10   My Question or Issue On the course of previous year (and very recently as well, which triggered me to write this he...
  • Emilia_8
  • Spotify Star
  • 10797 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 10797 Views
  • 1 replies
  • 0 likes

I want to start a new account for my website/brand to make public playlists

I have a Family Plan. I want to create a separate profile for my website in order to make public playlists for my readers. I couldn't figure it out, so I went ahead and made one under a free account with a different email address. But I would love to...

  • Casual Listener
  • I have a Family Plan. I want to create a separate profile for my website in order to make public playlists for my readers. I couldn't figure it out, so I went ahead and made one under a free account ...
  • Emilia_8
  • Spotify Star
  • 357 Views
  • 5 replies
  • 0 likes
  • Account
  • 357 Views
  • 5 replies
  • 0 likes

My $30 gift card isn't working

I got it for christmas. It's activated. When I put in my info it just doesn't work. Any of the spotify help topics aren't helping me figure out what went wrong. The pin I put in is correct. Is there a way to contact spotify directly?

  • Casual Listener
  • I got it for christmas. It's activated. When I put in my info it just doesn't work. Any of the spotify help topics aren't helping me figure out what went wrong. The pin I put in is correct. Is there ...
  • Emilia_8
  • Spotify Star
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Song recovery

my name is juanita herbert i cant get all my song back from my recover list my dauther have the sam name like me the account got mix up her name is juanita herbert my account *snip* i went to no how cani fix this

  • Newbie
  • my name is juanita herbert  i cant get all my song back from my recover list my dauther have the sam name like me the account got mix up her name is juanita herbert  my account *snip* ...
  • Luan
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Env: prod