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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88961 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
759304 Views
18 replies
29 likes
Hello, 4 months ago i had spotify premium on my ps4 console withouth paying fot spotify premium. 3 months ago i bought 3 months spotify premium for 1euro and that is over now. but i alsodont have the spotify premium on my ps4 console. i hope you can ...
Hello, 4 months ago i had spotify premium on my ps4 console withouth paying fot spotify premium. 3 months ago i bought 3 months spotify premium for 1euro and that is over now. but i alsodont have the...
Spotify Legend
231 Views
1 replies
0 likes
I would like help cancelling one of my two accounts, paying mouthing premium on both can anyone help.
I would like help cancelling one of my two accounts, paying mouthing premium on both can anyone help.
Community Legend
201 Views
1 replies
0 likes
Hi ! I'm in a family group subscription (which i''m not paying for), why is still money being taken from my card every month?
Hi ! I'm in a family group subscription (which i''m not paying for), why is still money being taken from my card every month?
Community Legend
166 Views
1 replies
0 likes
HI , I have purchased a euro paysafe card and trying to upgrade my account using that card. But it gives me teh error saying "This paysafecard PIN cannot be used to pay at this online shop " .. How can I get it work ?
HI , I have purchased a euro paysafe card and trying to upgrade my account using that card. But it gives me teh error saying "This paysafecard PIN cannot be used to pay at this online ...
Newbie
993 Views
2 replies
0 likes
Hey everyone, I really need help. I bought a spotify gift card online and it has not come through my email and I really need it as it is a present for a friend....PLEASE HELP ME X
Hey everyone, I really need help. I bought a spotify gift card online and it has not come through my email and I really need it as it is a present for a friend.... PLEASE HELP ME X
Not applicable
215 Views
1 replies
0 likes
Hello,I have a family account, but I can't set my physical address (my house). How can I set that parameter of my profile?Thank you
Hello, I have a family account, but I can't set my physical address (my house). How can I set that parameter of my profile? Thank you
Newbie
529 Views
2 replies
0 likes
I want to upgrade my account to premium but forgot my password and thus cannot log in anymore. I requested a password reset e-mail (several times already) but never received an e-mail (I did check the junk folder). I have also contacted the support b...
I want to upgrade my account to premium but forgot my password and thus cannot log in anymore. I requested a password reset e-mail (several times already) but never received an e-mail (I did check th...
Community Legend
773 Views
7 replies
0 likes
Buenos días, como hago para restablecer mi cuenta,no me acordaba el usuario ,ni la contraseña. Ingrese con otro pero cada ves que deseo descargar los temas me pide que que genere una cuenta nueva . Necesito rucuperar me cuenta vieja como hago????
Buenos días, como hago para restablecer mi cuenta,no me acordaba el usuario ,ni la contraseña. Ingrese con otro pero cada ves que deseo descargar los temas me pide que que genere una cuenta nueva . N...
Not applicable
274 Views
1 replies
0 likes
Hi Spotify, I am being charged but the 'Known' accounts that had the 'free' subscription. I have read and tried the community help service to cancel accounts, subscriptions and have also tried my numerous amount of email addresses to see if any were ...
Hi Spotify, I am being charged but the 'Known' accounts that had the 'free' subscription. I have read and tried the community help service to cancel accounts, subscriptions and have also tri...
Not applicable
1996 Views
2 replies
0 likes
Hello, I had a premiun account and they I changed to a Premium Family account. Each month I were charged two times so I decided to cancel my Premium account. I have the Family membership with the same username and password and Im not able to use it. ...
Hello, I had a premiun account and they I changed to a Premium Family account. Each month I were charged two times so I decided to cancel my Premium account. I have the Family membership wit...
Community Legend
303 Views
1 replies
0 likes
I have a couple of questions regarding my account. My spotify account is based in the UK but I am currently living in the US. I don't want to change my account to US settings as I want the UK specific music, etc. I still pay my spotify account from m...
I have a couple of questions regarding my account. My spotify account is based in the UK but I am currently living in the US. I don't want to change my account to US settings as I want the UK specifi...
Community Legend
328 Views
1 replies
0 likes
So, I tried the month version of Spotify Premium which was supposed to end tomorrow, which is the 15th as I started it on October 15th. I was trying to purchase things with my paypal today, and by the way, my plan was to cancel it tonight so I wouldn...
So, I tried the month version of Spotify Premium which was supposed to end tomorrow, which is the 15th as I started it on October 15th. I was trying to purchase things with my paypal today, and by th...
Newbie
737 Views
3 replies
0 likes
I have been charged 5 times! 4 being $5.34 and 1 being $10.69 $32.05 all together!. That being said I did have to change my debit card info because I lost my previous card. This is absolutely ridiculous I didn't even receive an email stating thank yo...
I have been charged 5 times! 4 being $5.34 and 1 being $10.69 $32.05 all together!. That being said I did have to change my debit card info because I lost my previous card. This is absolutely ridicul...
Not applicable
346 Views
1 replies
0 likes
I would like to give a year of Spotify Premium for Family to a couple as a gift. Is this possible, or is this only something that can be initiated by them?
I would like to give a year of Spotify Premium for Family to a couple as a gift. Is this possible, or is this only something that can be initiated by them?
Newbie
14172 Views
5 replies
0 likes
Hello, I have a spotify premium account and today I have tried to log in and both desktop and mobile version of spotify tell me my username and email address are not associated with any spotify account? I don't know where to go from here because it w...
Hello, I have a spotify premium account and today I have tried to log in and both desktop and mobile version of spotify tell me my username and email address are not associated with any spot...
Community Legend
215 Views
1 replies
0 likes
I made the payment 3 days ago and i got an email today that cancelled my subscription. What to do ?
I made the payment 3 days ago and i got an email today that cancelled my subscription. What to do ?
Not applicable
324 Views
1 replies
0 likes
I already had an account that was using a free trial but stopped using it. I recently got a new account and put in credit card information and it was working for a month but today when I went to use it the app logged me out and I can't remember my us...
I already had an account that was using a free trial but stopped using it. I recently got a new account and put in credit card information and it was working for a month but today when I went to use ...
Newbie
368 Views
2 replies
0 likes
Hi. I got spotify family for me and girlfriend a while ago on my account. But suddenly I lost all my playlists and did not have a premium account anymore. The wierd thing is that my girlfriend still got her premium and I am getting charged the full p...
Hi. I got spotify family for me and girlfriend a while ago on my account. But suddenly I lost all my playlists and did not have a premium account anymore. The wierd thing is that my girlfriend still ...
Newbie
391 Views
3 replies
0 likes
Buenas tardes. Quisiera Que Me epxliquen Porque Me Cobran la membresia de S / 16.90, ya Que Yo accedi a la promocion de S 1 por / 3 meses y aun no ESOs pasan 3 meses. Espero Que Me puedan dar Una Respuesta. Gracias.
Buenas tardes. Quisiera Que Me epxliquen Porque Me Cobran la membresia de S / 16.90, ya Que Yo accedi a la promocion de S 1 por / 3 meses y aun no ESOs pasan 3 meses. Espero Que Me puedan dar Una R...
Music Fan
394 Views
1 replies
0 likes
I signed up to premium and i payed through MOL points, but my account still says im a free user not a premium user, i tried logging in and out of my account and even trying to log in with facebook too, and i still didnt upgrade to premium even though...
I signed up to premium and i payed through MOL points, but my account still says im a free user not a premium user, i tried logging in and out of my account and even trying to log in with facebook to...
Roadie
221 Views
1 replies
0 likes
