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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88807 Views

9 replies

2 likes

Account
Login
  • 88807 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758591 Views

18 replies

29 likes

  • 758591 Views
  • 18 replies
  • 29 likes

Charged for premium and still getting free?

I have had spotify for a year now, and every month I get charged my normal amount. This month, I was charged the same amount and now I am back to a free subscription? I've tried logging out and logging back in, reinstalling the app etc nothing works....

Newbie

I have had spotify for a year now, and every month I get charged my normal amount.  This month, I was charged the same amount and now I am back to a free subscription? I've tried logging out and...

Catee

Community Legend

234 Views

1 replies

0 likes

Subscription
  • 234 Views
  • 1 replies
  • 0 likes

ghost account

i I had on my previous mobile a spotify account where I had taken three months spotify for 1 euro. After two months went my cellphone broke and I could not on my new mobile sign in because I forgot my email / username, I have now a ghost account. How...

Visitor

i I had on my previous mobile a spotify account where I had taken three months spotify for 1 euro. After two months went my cellphone broke and I could not on my new mobile sign in because I forgot m...

osornios

Spotify Star

245 Views

1 replies

0 likes

Account
  • 245 Views
  • 1 replies
  • 0 likes

Cancel

Want yo cancel but i don't know how

Newbie

Want yo cancel but i don't know how

Maxim

Spotify Star

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spookaccount.

hallo ik had op mijn vorige mobiel een spotify account waar ik 3 maanden spotify voor 1 euro had genomen. Na 2 maanden ging mn mobiel kapot en kon ik niet meer op mijn nieuwe mobiel inloggen omdat ik mijn e-mail/gebruikersnaam vergeten ben, ik heb nu...

Visitor

hallo ik had op mijn vorige mobiel een spotify account waar ik 3 maanden spotify voor 1 euro had genomen. Na 2 maanden ging mn mobiel kapot en kon ik niet meer op mijn nieuwe mobiel inloggen omdat ik...

Alejandro_C

Spotify Legend

347 Views

1 replies

0 likes

Account
  • 347 Views
  • 1 replies
  • 0 likes

Charged for something I didn't authorize

I was looking into the student discount, after I put my card info in and such I decided i didnt want it. Spotify still charged me the $4.99 to my account. But I didnt even buy it? How do I get my money back?

Regular

I was looking into the student discount, after I put my card info in and such I decided i didnt want it. Spotify still charged me the $4.99 to my account. But I didnt even buy it? How do I get my mon...

miamorebv

Newbie

337 Views

5 replies

0 likes

  • 337 Views
  • 5 replies
  • 0 likes

"Ban" artist from radio

I accidentally clicked "Disconnect from Facebook" and now I cannot access my account. I tried logging in with Facebook again, but it just created a new account with none of my playlists. I can't retrieve my login info either, because I no longer have...

Newbie

I accidentally clicked "Disconnect from Facebook" and now I cannot access my account. I tried logging in with Facebook again, but it just created a new account with none of my playlists. I can't retr...

osornios

Spotify Star

248 Views

1 replies

0 likes

Login
  • 248 Views
  • 1 replies
  • 0 likes

Why I pay if I have a free Account?

My Account is a free account, but every month i see the 9,99 € fee on my credit card account. I switched from Premium account to a free account in february.

Newbie

My Account is a free account, but every month i see the 9,99 € fee on my credit card account. I switched from Premium account to a free account in february. 

Maxim

Spotify Star

186 Views

1 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution student discount

If I have had a premium account for awhile, but now am I student, how do I change my account so I can get the student discount? Do I need an all new account? Or can I just edit my current one?Thanks.

Newbie

If I have had a premium account for awhile, but now am I student, how do I change my account so I can get the student discount? Do I need an all new account? Or can I just edit my current one? Thank...

RodrigoPalma

Roadie

250 Views

2 replies

0 likes

  • 250 Views
  • 2 replies
  • 0 likes

Probé Spotify Free, pero me están cobrando todos los meses

Hola a todos! Realicé la prueba de 30 días del premium, coloqué los datos de la tarjeta de mi padre. Pasados los 30 días no continuamos con el servicio, y por lo tanto continúo teniendo cuenta FREE. Sin embargo, a mi padre le sigue viniendo cobros to...

Newbie

Hola a todos! Realicé la prueba de 30 días del premium, coloqué los datos de la tarjeta de mi padre. Pasados los 30 días no continuamos con el servicio, y por lo tanto continúo teniendo cuenta FREE. ...

osornios

Spotify Star

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

Why no spotify friends?

Hello I think its very wierd that you havent made something with friends instead of family. Is there any upcoming things where friends can make a thing like family ?

Casual Listener

Hello   I think its very wierd that you havent made something with friends instead of family. Is there any upcoming things where friends can make a thing like family ?

blake

Community Legend

279 Views

2 replies

0 likes

Account
Subscription
  • 279 Views
  • 2 replies
  • 0 likes

Spotify premium

I just resentry started using Spotify and I lidded in with Facebook but I took a trip to California so I decided to get premium. I bought the premium when it was $14.99 and it started the "30 day free trail" but when the trial was over I ended up wit...

Newbie

I just resentry started using Spotify and I lidded in with Facebook but I took a trip to California so I decided to get premium. I bought the premium when it was $14.99 and it started the "30 day fre...

osornios

Spotify Star

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

I had Spotify premium and now it's gone

I work for Starbucks and we are provided with a free Spotify premium account; I just logged back into Spotify and my premium is gone

Casual Listener

I work for Starbucks and we are provided with a free Spotify premium account; I just logged back into Spotify and my premium is gone

Chaynes93

Casual Listener

285 Views

3 replies

0 likes

  • 285 Views
  • 3 replies
  • 0 likes

How can you get premium free

is there a way i can get premium free w/o trials

Newbie

is there a way i can get premium free w/o trials

Maxim

Spotify Star

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Family premium problem

I'm living in Denmark with my bro and sis but my debit card is from Bulgaria since I come from there. I bought spotify premium for family with it and now it is locked to BG. I changed the payment method to a Danish debit card but the changes will tak...

Casual Listener

I'm living in Denmark with my bro and sis but my debit card is from Bulgaria since I come from there. I bought spotify premium for family with it and now it is locked to BG. I changed the payment met...

Maxim

Spotify Star

421 Views

4 replies

0 likes

  • 421 Views
  • 4 replies
  • 0 likes

Superuser Contribution Charged twice, same account

I signed up again for Spotify, the $9.99 on the 4th of November and was charged twice. This is the same account I've been using for months and have always been charged once. I updated my card info as well. And on my subscription page it still says a ...

Newbie

I signed up again for Spotify, the $9.99 on the 4th of November and was charged twice. This is the same account I've been using for months and have always been charged once. I updated my card info as...

RodrigoPalma

Roadie

278 Views

2 replies

0 likes

  • 278 Views
  • 2 replies
  • 0 likes

Can't join to a family premium account

so recently my friend bought a family premium he's inviting me with a link I'm clicking and proving that I'm human then clicking continue and I get this error message "Oops! Something went wrong, please try again." we tried many time for 2 days it's ...

Visitor

so recently my friend bought a family premium he's inviting me with a link I'm clicking and proving that I'm human then clicking continue and I get this error message "Oops! Something went wrong, ple...

user-removed

Not applicable

350 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 350 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family subscription

My 2 kids currently have a premium subscription each and I want to change to a family subscription, do I have to cancel both of them and create a new family subscription or do I upgrade one of them to a family account.Also when cancelling does it can...

Newbie

My 2 kids currently have a premium subscription each and I want to change to a family subscription, do I have to cancel both of them and create a new family subscription or do I upgrade one of them t...

RodrigoPalma

Roadie

238 Views

2 replies

0 likes

Subscription
  • 238 Views
  • 2 replies
  • 0 likes

Why do I get ads with Spotify Unlimited account when I use the app?

Hi, I have a Spotify Unlimited account (that option doesn't seem to exist anymore) and am usually using it on my laptop. I do not get ads on my laptop. However, I recently installed the app on my phone (Android) and when listening to music through th...

Newbie

Hi,   I have a Spotify Unlimited account (that option doesn't seem to exist anymore) and am usually using it on my laptop. I do not get ads on my laptop. However, I recently installed the app ...

Maxim

Spotify Star

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Solved!! Family package

My wifr and I are both premium member and want to switch to family plan. Will we both loose our playlist? Will it be like starting a new account from scratch? Thanks.

Casual Listener

My wifr and I are both premium member and want to switch to family plan. Will we both loose our playlist? Will it be like starting a new account from scratch? Thanks.

Maxim

Spotify Star

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Login changed to FB and info changed - I did not do it. Hacked?

I have contacted you about this before, but you don't seem to care, so here we go again: My mobile provider paid for one year and I was using the account actively. Then suddenly one day I could not log in. I tried with the same information, but was t...

Visitor

I have contacted you about this before, but you don't seem to care, so here we go again:   My mobile provider paid for one year and I was using the account actively. Then suddenly one day I co...

osornios

Spotify Star

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes