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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76809 Views

28 replies

0 likes

  • 76809 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95033 Views

9 replies

2 likes

Account
Login
  • 95033 Views
  • 9 replies
  • 2 likes

Pay for 1 month get 3, paid with gift card just gave me 1 month

Hi, I'm from germany and there is a discountaction that says "pay one month and get 3" I just wanted to change to spotify because of this offer but now when i paid with a giftcard spotify only gave me 1 month of premium subscription. I 'm very dissap...

Casual Listener

Hi,   I'm from germany and there is a discountaction that says "pay one month and get 3" I just wanted to change to spotify because of this offer but now when i paid with a giftcard spotify ...

OviiiOne

Community Legend

692 Views

9 replies

0 likes

  • 692 Views
  • 9 replies
  • 0 likes

Solved!! Upgrade to Family

Happy Holidays Spotifiers!! Quick Question, I read and understand the family plan deal.. but here is the thing, for a gift I wanted to give my 4 kids and wife spotify. its legit and they are all family, one of the kids is not at my physical address, ...

Casual Listener

Happy Holidays Spotifiers!!   Quick Question, I read and understand the family plan deal.. but here is the thing, for a gift I wanted to give my 4 kids and wife spotify. its legit and they are...

Bittencourt

Spotify Star

518 Views

3 replies

0 likes

  • 518 Views
  • 3 replies
  • 0 likes

Can't buy premium

Hey guys,I wanna buy Spotify premium for 2,99 but I can't. When I click through the order and see the screen that says Click to proceed order it automatically goes back to the screen where I started and nothing happened. I have to click it again but ...

Regular

Hey guys, I wanna buy Spotify premium for 2,99 but I can't. When I click through the order and see the screen that says Click to proceed order it automatically goes back to the screen where I...

Maxim

Spotify Star

686 Views

8 replies

0 likes

  • 686 Views
  • 8 replies
  • 0 likes

mauvais email pour un compte famille

Bonjour,je viens de souscrire à un compte Famille. j'ai envoyé mes invitations. pour un membre j'ai fait moi même l'enregistrement de son compte. Lorsque je reviens sur la page de mon compte famille, ce compte n'a pas la bonne adresse email avec le b...

Newbie

Bonjour, je viens de souscrire à un compte Famille. j'ai envoyé mes invitations. pour un membre j'ai fait moi même l'enregistrement de son compte. Lorsque je reviens sur la page de mon compte famill...

229 Views

0 replies

0 likes

Other
  • 229 Views
  • 0 replies
  • 0 likes

Vodafone + Spotify

I recently upgraded my Vodafone tariff and again was given Spotify Premium. On my previous tariff I had no problem at all, but since my recent upgrade 2 weeks ago, my Spotify Premium has downgraded itself to Basic when the app updated. I am currently...

Newbie

I recently upgraded my Vodafone tariff and again was given Spotify Premium.  On my previous tariff I had no problem at all, but since my recent upgrade 2 weeks ago, my Spotify Premium has downgr...

Maxim

Spotify Star

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Premium not working

I bought Spotify Premium wiht a $15 Itunes card but it still says I'm on the free version. I have tried logging out and back in deleting the app and reinstalling it but nothing has worked so far. Are there any other solutions to get Premium to work?

Newbie

I bought Spotify Premium wiht a $15 Itunes card but it still says I'm on the free version. I have tried logging out and back in deleting the app and reinstalling it but nothing has worked so far. Are...

Maxim

Spotify Star

356 Views

1 replies

0 likes

Premium
Subscription
  • 356 Views
  • 1 replies
  • 0 likes

I live in Japan- Spotify tells me only 14 day use

I live in Japan and created an account just about 2 months ago. Just recently I can only view the logging page for Spotify. When I try to login, Spotify informs me that I can only use Spotify abroad for 14 days. I have a Japan account, so I am very c...

Casual Listener

I live in Japan and created an account just about 2 months ago. Just recently I can only view the logging page for Spotify. When I try to login, Spotify informs me that I can only use Spotify abroad ...

Rp2812

Casual Listener

476 Views

4 replies

0 likes

  • 476 Views
  • 4 replies
  • 0 likes

.99 cent deal for a friend

Hello, is it possible to get the 99 cent deal for a friend. I see its available for me but I want to get it for my friend to start, is that possible? Thanks Adam

Newbie

Hello,   is it possible to get the 99 cent deal for a friend.  I see its available for me but I want to get it for my friend to start, is that possible?   Thanks   Adam

LordRollin

Community Legend

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Where'd my account go???

Hi! I made the mistake of connecting my sister's Spotify to my Facebook and I had my own account already connected. I disconnected hers and tried to log in again via facebook ... now I have an all blank account. All my playlists, likes, etc. are gone...

Newbie

Hi! I made the mistake of connecting my sister's Spotify to my Facebook and I had my own account already connected. I disconnected hers and tried to log in again via facebook ... now I have an all bl...

kevinnesears

Newbie

398 Views

3 replies

0 likes

  • 398 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cobrança em duplicidade

Há dois meses, estou sendo cobrada pelo Spotify Premium em duplicidade. No entanto, só tenho uma conta. O que posso fazer para corrigir o problema?

Newbie

Há dois meses, estou sendo cobrada pelo Spotify Premium em duplicidade. No entanto, só tenho uma conta. O que posso fazer para corrigir o problema?

Alejandro_C

Spotify Legend

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Serviço cancelado

Boa tarde,Efetuei o pagamento de minha fatura normalmente e meu serviço plano familia foi pausado.Peço por gentileza que resolvam o quanto antes, pois paguei e estou sem o serviço!

Newbie

Boa tarde, Efetuei o pagamento de minha fatura normalmente e meu serviço plano familia foi pausado. Peço por gentileza que resolvam o quanto antes, pois paguei e estou sem o serviço!

Alejandro_C

Spotify Legend

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo suscribirme a los 3 meses

Porque hay solo para algunos este beneficio y no todos ? Dice que el problema va con mi tarjeta pero arriba en amarillo dice que es por mi cuenta

Newbie

Porque hay solo para algunos este beneficio y no todos ? Dice que el problema va con mi tarjeta pero arriba en amarillo dice que es por mi cuenta

Alejandro_C

Spotify Legend

253 Views

1 replies

0 likes

Account
  • 253 Views
  • 1 replies
  • 0 likes

Suscripcion premium y familiar

Estimados, contratamos spotify premium anual pensando que era el plan familar, al querer revisar, volvimos a contratar pero con el plan familar ¿con cual plan quedamos activo?Atento a su respuesta,Gracias

Newbie

Estimados, contratamos spotify premium anual pensando que era el plan familar, al querer revisar, volvimos a contratar pero con el plan familar ¿con cual plan quedamos activo? Atento a su respuest...

Bittencourt

Spotify Star

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Premium has stopped working

My premium spotify has stopped working, about a a month after setting up my upgrade. Vodafone claim everything is fine at their end, they have reset the subscription and it disconnected after a couple of hours. Is there a problem at the spotify end, ...

Newbie

My premium spotify has stopped working, about a a month after setting up my upgrade. Vodafone claim everything is fine at their end, they have reset the subscription and it disconnected after a coupl...

Bittencourt

Spotify Star

277 Views

1 replies

0 likes

Free
Premium
  • 277 Views
  • 1 replies
  • 0 likes

Delete my acount

Please delete my acount I do not want it thanks)

Visitor

Please delete my acount I do not want it thanks )

Panasonic

Newbie

1171 Views

4 replies

0 likes

Account
  • 1171 Views
  • 4 replies
  • 0 likes

Having a premium account but showing up as basic on my computer app?

I have a premium account, and everything works well on my phone. However, when logging into my account on my computer, it states that I have a basic account, and none of my playlists that I have on my phone are there. Can someone please help out?

Casual Listener

I have a premium account, and everything works well on my phone. However, when logging into my account on my computer, it states that I have a basic account, and none of my playlists that I have on m...

irelandjacob62

Casual Listener

587 Views

7 replies

1 likes

  • 587 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution 3 mois pour 9,99 €. Paiement Paypal ne fonctionne pas

Bonjour Spotify, Je lance mon paiement payapal pour l'offre mais apré"s la validation du paiement, je reviens sur spotify et je suis sur mon compte mais la page est blanche. Le paiement n'est pas accepté par spotify. Comment me r"abonner svp ?

Casual Listener

Bonjour Spotify,   Je lance mon paiement payapal pour l'offre mais apré"s la validation du paiement, je reviens sur spotify et je suis sur mon compte mais la page est blanche. Le paiement n'es...

kajethx

Casual Listener

633 Views

2 replies

0 likes

  • 633 Views
  • 2 replies
  • 0 likes

Premium Account Login

I forgot my password and the email associated with the account is defunct. I sent an email to Spotify customer service and have only received an automated reply. I have a premium account and feel that $10/month, I should get help on the spot. My Spot...

Visitor

 I forgot my password and the email associated with the account is defunct. I sent an email to Spotify customer service and have only received an automated reply. I have a premium account a...

user-removed

Not applicable

1022 Views

5 replies

0 likes

Account
Login
Premium
  • 1022 Views
  • 5 replies
  • 0 likes

Superuser Contribution Facebook account was hacked into and deleted no longer have access to account i am paying $9.99/mo f

My ex took over my facebook account and deleted it. I had created my previous spotify account using this facebook account. Now I am paying $9.99 a month for an account I no longer have access to. How can I cancel this subscription so I can start payi...

Newbie

My ex took over my facebook account and deleted it. I had created my previous spotify account using this facebook account. Now I am paying $9.99 a month for an account I no longer have access to. How...

FabianS_Bogota

Roadie

210 Views

1 replies

0 likes

Account
Security
Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Spotify premium not working

I just get the 3 months for 9.00 MXN (This is a Mexico promotion), payment was taken from my banking account, but i didn't get the Spotify premium, still as free, can somebody help? Please

Casual Listener

I just get the 3 months for 9.00 MXN (This is a Mexico promotion), payment was taken from my banking account, but i didn't get the Spotify premium, still as free, can somebody help? Please

yoshisham

Newbie

424 Views

6 replies

0 likes

  • 424 Views
  • 6 replies
  • 0 likes