Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76534 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94413 Views
9 replies
2 likes
Tenho o plano Premium e começou a aprecer propagandas, devo ter feito algo errado no celular
Tenho o plano Premium e começou a aprecer propagandas, devo ter feito algo errado no celular
Spotify Star
590 Views
4 replies
0 likes
PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi There,I was looking through my oldest spotify playlist today and a question popped into my he...
Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi There...
Casual Listener
487 Views
3 replies
0 likes
Our added duo account keeps logging/locking us out and we have to request a new password every time. Ir also won’t recognise the username.
Our added duo account keeps logging/locking us out and we have to request a new password every time. Ir also won’t recognise the username.
Roadie
340 Views
1 replies
1 likes
Today my partner and I got Spotify duo, and it was working on my phone for a few hours after purchase, but now it's telling me that my last payment didn't work even though it did, we got a receipt, and his account is working. When I click "update pay...
Today my partner and I got Spotify duo, and it was working on my phone for a few hours after purchase, but now it's telling me that my last payment didn't work even though it did, we got a receipt, a...
Spotify Legend
268 Views
1 replies
0 likes
My premium free trial is ending soon and I want to switch to Spotify Free without losing my music. How do I switch?
My premium free trial is ending soon and I want to switch to Spotify Free without losing my music. How do I switch?
Roadie
10681 Views
1 replies
0 likes
CountryDE/GERDeviceanyOperating Systemany My Question or IssueMeine Landeseinstellung lässt sich nicht ändern. Egal ob ich es mit der Zahlungsmöglichkeit versuche oder via Profileinstellung.Ich habe mein niederländisches Konto eingetragen, weil es me...
Country DE/GER Device any Operating System any My Question or Issue Meine Landeseinstellung lässt sich nicht ändern. Egal ob ich es mit der Zahlungsmöglichkeit versuche oder via Profil...
Newbie
17563 Views
3 replies
0 likes
Hi, I've received a notification from Spotify, that the legitimation for Paypal has been terminated. It doesn't say by whom or why. Also found several topics by other German users. Can someone confirm, if this is an official Spotify message?PlanPremi...
Hi, I've received a notification from Spotify, that the legitimation for Paypal has been terminated. It doesn't say by whom or why. Also found several topics by other German users. Can someone confir...
Moderator
658 Views
3 replies
0 likes
Hesabımı silmek için spotify ile iletişime geçtim bana 7 gün sonra kapatılıcağnı ve aynı maille hesap açabiliceğimi söyledim ama şuan aynı maille hesap açmayı denediğimde ise bunun olmadığını görüyorum
Hesabımı silmek için spotify ile iletişime geçtim bana 7 gün sonra kapatılıcağnı ve aynı maille hesap açabiliceğimi söyledim ama şuan aynı maille hesap açmayı denediğimde ise bunun olmadığını görüyor...
Spotify Legend
3151 Views
1 replies
0 likes
Tenho duas contas com perfil idêntico porém conteúdos diferentes, solicitei desconto para universitário e consegui, porém o desconto está na conta que não tem nada e deveria ir para a outra conta. Tentei excluir a vazia porém sou avisado que vou perd...
Tenho duas contas com perfil idêntico porém conteúdos diferentes, solicitei desconto para universitário e consegui, porém o desconto está na conta que não tem nada e deveria ir para a outra conta. Te...
Spotify Legend
360 Views
1 replies
0 likes
since yesterday i cant log in in my premium account...the account is facebbok email. i already try to restore password, but they dont send any email... what i can do more?
since yesterday i cant log in in my premium account... the account is facebbok email. i already try to restore password, but they dont send any email... what i can do more?
Spotify Legend
516 Views
1 replies
0 likes
Puedo subir mis remakes? o me denunciaran por hacer un remix de una cancion?
Puedo subir mis remakes? o me denunciaran por hacer un remix de una cancion?
Newbie
4988 Views
3 replies
1 likes
Fiz o pagamento normal no meu cartão e minha conta está desativada, poderiam me ajudar?
Fiz o pagamento normal no meu cartão e minha conta está desativada, poderiam me ajudar?
Spotify Legend
303 Views
1 replies
0 likes
Estoy viendo en el resumen de mi tarjeta que me cobraron 3 veces el servicio dos veces el 27/3 como ebw*spotify y otra el 24/3 solo como spotify. Solo tengo una cuenta premium individual. Alguien sabe como debo proceder?
Estoy viendo en el resumen de mi tarjeta que me cobraron 3 veces el servicio dos veces el 27/3 como ebw*spotify y otra el 24/3 solo como spotify. Solo tengo una cuenta premium individual. Alguien sab...
Spotify Legend
774 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceComputerOperating SystemWindows 10 My Question or IssueHiya,I have this issue where my home page UI is glitchy and buggy. Basically my recently played music and the usual menu UI aspects/features that usually appears ...
Plan Premium Country Australia Device Computer Operating System Windows 10 My Question or Issue Hiya, I have this issue where my home page UI is glitchy and buggy. Basically my rece...
Spotify Star
1136 Views
1 replies
0 likes
se me cerro mi sesion y al querer volver a abrirla no me deja, me figura error, intente de todas las formas, hasta volviendo a instalar la aplicación y sigue igual
se me cerro mi sesion y al querer volver a abrirla no me deja, me figura error, intente de todas las formas, hasta volviendo a instalar la aplicación y sigue igual
Moderator
349 Views
1 replies
0 likes
It says sth is wrong. I trued other ways and it said to update my country. I tried to do that in the web version but in order to do it I had to login. And I couldn’t it says there’s no account linked to my email!
It says sth is wrong. I trued other ways and it said to update my country. I tried to do that in the web version but in order to do it I had to login. And I couldn’t it says there’s no account linked...
Moderator
419 Views
1 replies
0 likes
COMPREI O CARTÃO DIA 07.03.2023INSERI NA MINHA CONTAHOJE, DIA 10.03.2023 DIZ QUE MEU PREMIUM VAI ESPIRAR
COMPREI O CARTÃO DIA 07.03.2023 INSERI NA MINHA CONTA HOJE, DIA 10.03.2023 DIZ QUE MEU PREMIUM VAI ESPIRAR
Spotify Star
314 Views
1 replies
0 likes
PlanFree DeviceMacbook My Question or IssueI've been trying to get my extended data, and I have to confirm my email, but I am unable to open the link to confirm it. It says it failed to find the server.
Plan Free Device Macbook My Question or Issue I've been trying to get my extended data, and I have to confirm my email, but I am unable to open the link to confirm it. It says it...
Spotify Star
353 Views
1 replies
0 likes
No me quiere canjear el código de una tarjeta de $999 que compré hace rato en el oxxo
No me quiere canjear el código de una tarjeta de $999 que compré hace rato en el oxxo
Moderator
381 Views
1 replies
0 likes
I can access the prize on my account.I made the payment on February 19, 2023. I was using it, but today I tried to access the computer and was not with the premium.Then I saw that on mobile the user was different and was my email. I tried to leave an...
I can access the prize on my account. I made the payment on February 19, 2023. I was using it, but today I tried to access the computer and was not with the premium. Then I saw that on mobile t...
Moderator
308 Views
1 replies
0 likes
