Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76377 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94205 Views
9 replies
2 likes
Hello everyone, today I tried to upgrade my free account to a premium one. But as soon as I try to chose a payment method, I get the message that I have to activate javascript to make the order. Now here is the problem. On three different computers I...
Hello everyone, today I tried to upgrade my free account to a premium one. But as soon as I try to chose a payment method, I get the message that I have to activate javascript to make the or...
Newbie
4324 Views
15 replies
7 likes
Hi all,So lately I have been having a strange logout/login issue. I will click on Spotify on my phone and it will load as normal and it will let me browse my music, I will then find something and click play and all of a sudden I will get booted out t...
Hi all, So lately I have been having a strange logout/login issue. I will click on Spotify on my phone and it will load as normal and it will let me browse my music, I will then find something and c...
Community Legend
290 Views
1 replies
0 likes
HiI have a premium membership, last payed the 15.11.16. My computer has been reset and now dosent log on to Spotify automatcicly. When I login now I hear comercials and my playlists are gone. What is wrong?kind regardsNanna
Hi I have a premium membership, last payed the 15.11.16. My computer has been reset and now dosent log on to Spotify automatcicly. When I login now I hear comercials and my playlists are gone. What ...
Spotify Star
268 Views
2 replies
0 likes
So I just bought $15 in ITunes money and I wanted to try the 3 months for $0.99 but I can't pay for this offer with my iTunes money. It only lets me pay for it with a credit card or I have to pay $12.99 for one month if I use my iTunes money. I'd rea...
So I just bought $15 in ITunes money and I wanted to try the 3 months for $0.99 but I can't pay for this offer with my iTunes money. It only lets me pay for it with a credit card or I have to pay $12...
Newbie
2543 Views
4 replies
0 likes
I was on another Spotify account and wanted to connect it to Facebook. It logged into my own Facebook account by accident and not the one that I wanted to connect it to. Now my own personal Spotify account i lost and I can't log in through my Faceboo...
I was on another Spotify account and wanted to connect it to Facebook. It logged into my own Facebook account by accident and not the one that I wanted to connect it to. Now my own personal Spotify a...
Community Legend
207 Views
1 replies
0 likes
So randomly my subscription was paused and when I try to update my payment method it won't let me. How do I fix this?- Claudia
So randomly my subscription was paused and when I try to update my payment method it won't let me. How do I fix this? - Claudia
Community Legend
214 Views
1 replies
0 likes
Hey, I was wondering if I could still get the 30 day free premium trial on my Spotify account. I wasnt able to pay this month because of issues with my mom needing help with mortgage and my transition into a new job and dont want to lose my music as ...
Hey, I was wondering if I could still get the 30 day free premium trial on my Spotify account. I wasnt able to pay this month because of issues with my mom needing help with mortgage and my transitio...
Community Legend
183 Views
1 replies
0 likes
Truly bizarre. I've been paying Spotify on the 8th of every month and until today it was fine for premium. Then, suddenly, my premium account has gone and the receipts say the last payment was June. Pretty annoyed about this and I'm not going to pay ...
Truly bizarre. I've been paying Spotify on the 8th of every month and until today it was fine for premium. Then, suddenly, my premium account has gone and the receipts say the last payment was June.&...
Community Legend
166 Views
1 replies
0 likes
Paid for a Premium User, used it for a couple of days and was able to download and make my own playlists.Now, it says that im a FREE user and im not able to listen to music offline nor any of the Premium benefits. My username is: 11162830036I recieve...
Paid for a Premium User, used it for a couple of days and was able to download and make my own playlists. Now, it says that im a FREE user and im not able to listen to music offline nor any of the P...
Community Legend
220 Views
1 replies
0 likes
Hi, I am trying to get Premium. I'm trying to pay by mobile but I'm not getting the code on my phone. I already tried it a few times and it still won't go through.
Hi, I am trying to get Premium. I'm trying to pay by mobile but I'm not getting the code on my phone. I already tried it a few times and it still won't go through.
Community Legend
298 Views
1 replies
0 likes
Hi! why do you charge me with 100 kr every mounth and still dont give me my subscription?
Hi! why do you charge me with 100 kr every mounth and still dont give me my subscription?
Community Legend
205 Views
1 replies
0 likes
Hello everyone, my english is not the best so i try to describe.In September of 2016 i got married, so my family name changed. Meanwhile almost everywhere the name is changed, but today i saw it isn't changed in my spotify account.Is it possible to c...
Hello everyone, my english is not the best so i try to describe. In September of 2016 i got married, so my family name changed. Meanwhile almost everywhere the name is changed, but today i ...
Community Legend
500 Views
1 replies
0 likes
Hello. I have a problem with logging in to Spotify.I was logged in, but I was trying to fix an issue with the friends activity feed. I went over to ''preference'', and then i went to ''social'' to disconnect with Facebook. -So, when I disconnected I ...
Hello. I have a problem with logging in to Spotify. I was logged in, but I was trying to fix an issue with the friends activity feed. I went over to ''preference'', and then i went to ''social'' t...
Community Legend
205 Views
1 replies
0 likes
Everyone on my family has been able to access the family subscription except for me. Whenever I try to add myself, it tells me that the invitation code that was put in is incorrect, which is impossible because it's the code that came with the link se...
Everyone on my family has been able to access the family subscription except for me. Whenever I try to add myself, it tells me that the invitation code that was put in is incorrect, which is impossib...
Community Legend
185 Views
1 replies
0 likes
i just bought a new chromebook and when i try to log in through facebook it keeps telling me ive already been authorized so i press ok and it tells me facebook error please help
i just bought a new chromebook and when i try to log in through facebook it keeps telling me ive already been authorized so i press ok and it tells me facebook error please help
Community Legend
267 Views
1 replies
0 likes
i have a premium account but somehow i logged out automatically after update i suppose and i cant remember my pass. I tried to do the forgot my pass steps but no mail come to my inbox nor my junk folder.My account name is ovuncd please help cant reac...
i have a premium account but somehow i logged out automatically after update i suppose and i cant remember my pass. I tried to do the forgot my pass steps but no mail come to my inbox nor my junk fol...
Not applicable
502 Views
6 replies
0 likes
Hi, I was wondering why my spotify account has linked itself with my facebook account and used the email from that, even though I signed up without using that email?
Hi, I was wondering why my spotify account has linked itself with my facebook account and used the email from that, even though I signed up without using that email?
Community Legend
230 Views
1 replies
0 likes
PayPal redirects me to the main billing page again after I log in and "pay". It actually does nothing and I dont get subscribed to the 0,99€ Spotify Premium. Just redirects me to the page where I can choose the payment methods. Tried it a couple time...
PayPal redirects me to the main billing page again after I log in and "pay". It actually does nothing and I dont get subscribed to the 0,99€ Spotify Premium. Just redirects me to the page where I can...
Community Legend
326 Views
1 replies
0 likes
I have been using Spotify for a few years now, and when I first made my account it was by directly signing up using Facebook info. I tried to follow friends, since it keep having the error can't find friends, I ended up logging out, used another Spot...
I have been using Spotify for a few years now, and when I first made my account it was by directly signing up using Facebook info. I tried to follow friends, since it keep having the error can't find...
Community Legend
347 Views
1 replies
0 likes
I have completely deleted my facebook account so I can't reactivate it and I forgot that I had a Spotify linked to that account and I want to delete that spotify so that I can use the email. I can't delete the account because I can't access my facebo...
I have completely deleted my facebook account so I can't reactivate it and I forgot that I had a Spotify linked to that account and I want to delete that spotify so that I can use the email. I can't ...
Community Legend
268 Views
1 replies
0 likes
