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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80363 Views

9 replies

2 likes

Account
Login
  • 80363 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653703 Views

13 replies

4 likes

Account
  • 653703 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734116 Views

18 replies

29 likes

  • 734116 Views
  • 18 replies
  • 29 likes

Solved!!Superuser Contribution TENGO TARJETA REGALO POR $300 Y NO PUEDO INTERCAMBIAR EL PIN

COMPRE TARJETA DE REGALO POR $300 EN OXXO Y AL TRATAR DE INTERCAMBIAR EL PIN ME SALE UN "ERROR" Y ME PIDE PONERME EN CONTACTO CON ATENCION A CLIENTES....QUE PUEDO HACER?

Casual Listener

COMPRE TARJETA DE REGALO POR $300 EN OXXO Y AL TRATAR DE INTERCAMBIAR EL PIN ME SALE UN "ERROR" Y ME PIDE PONERME EN CONTACTO CON ATENCION A CLIENTES....QUE PUEDO HACER?

xuxupo

Casual Listener

625 Views

2 replies

0 likes

Unlimited
  • 625 Views
  • 2 replies
  • 0 likes

How to listen to music on more than one device

how do I link my spotify accounts so that I can listen to musoc on both my laptop and iphone, it is not working when I log into one account when the other is logged in

Newbie

how do I link my spotify accounts so that I can listen to musoc on both my laptop and iphone, it is not working when I log into one account when the other is logged in  

Maxim

Spotify Star

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Link Facebook account from old spotify account to new spotify premium account! help please

Hi guys!So I had an old spotify account and I connected it with Facebook. So now I made a new spotify account and added the family premium subscription and want to connect my Facebook account with this spotify account not my old one.Can anyone help m...

Casual Listener

Hi guys! So I had an old spotify account and I connected it with Facebook. So now I made a new spotify account and added the family premium subscription and want to connect my Facebook account wit...

Ronron123

Casual Listener

343 Views

4 replies

0 likes

  • 343 Views
  • 4 replies
  • 0 likes

merge two separate Premium accounts

My fiance and I are getting married. We want to keep our music but get rid of one of our premium payments to save money. How can we merge them into a family account(?) without losing all of ours songs?

Casual Listener

My fiance and I are getting married. We want to keep our music but get rid of one of our premium payments to save money. How can we merge them into a family account(?) without losing all of ours song...

KatesHere

Community Legend

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Cancel subscription

How can I cancel a subscription that isn't mine thats linked to my debit card? My 13 year old stole my card and I have been charged 3 times now without my authorization. Please help!

Newbie

How can I cancel a subscription that isn't mine thats linked to my debit card? My 13 year old stole my card and I have been charged 3 times now without my authorization. Please help!

KatesHere

Community Legend

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Faithfull Spotify Customer for almost 2 years, despretly seeking free premium renewal!!!

As a faithfull customer for almost 2 years, give or take a month here and there, I havent been able to renew my premium accout for a few months, due to unforseen bills. In the past when i had premium, i wasnt able to utilize the extra family member s...

Casual Listener

As a faithfull customer for almost 2 years, give or take a month here and there, I havent been able to renew my premium accout for a few months, due to unforseen bills. In the past when i had premium...

fayannesilvey38

Casual Listener

207 Views

2 replies

0 likes

Account
Other
  • 207 Views
  • 2 replies
  • 0 likes

Superuser Contribution Password reset on mobile app and country settings on Playstation 4

I have changed my profile settings to a different country and it didn't work for my ps4. And password resets still don't work on the mobile app. Could some one please help me.

Newbie

I have changed my profile settings to a different country and it didn't work for my ps4. And password resets still don't work on the mobile app. Could some one please help me.

Anyk17

Spotify Star

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Facebook disable

Hello, my facebook account was disabled due to a complaint that is not true and already got in touch with Facebook to resolve that, but where it was used for premium spotfy, I can not log into my account premium spotfy and created another to get in t...

Casual Listener

Hello, my facebook account was disabled due to a complaint that is not true and already got in touch with Facebook to resolve that, but where it was used for premium spotfy, I can not log into my acc...

Maxim

Spotify Star

370 Views

3 replies

0 likes

  • 370 Views
  • 3 replies
  • 0 likes

Charged for the 30 day free trial

Hi, I just signed up for the 30 day free trial with my paypal account and youve already charged me for the privilage. please refund my account Simon

Casual Listener

Hi,   I just signed up for the 30 day free trial with my paypal account and youve already charged me for the privilage. please refund my account   Simon

KatesHere

Community Legend

336 Views

4 replies

0 likes

  • 336 Views
  • 4 replies
  • 0 likes

Solved!! Spotify does not send me the code for spotify premium

Spotify does not send meA code that should be sent to me sms i bought a load worth 130 but its useless because spotify didn't send me a code so i can get premium

Newbie

Spotify does not send me A code that should be sent to me sms i bought a load worth 130 but its useless because spotify didn't send me a code so i can get premium

crematedman

Community Legend

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Betalning via faktura?

Mamma vill ge mig och min lillasyster spotify premium i present, men kan inte betala via kort på internet. Går det att betala via faktura?

Newbie

Mamma vill ge mig och min lillasyster spotify premium i present, men kan inte betala via kort på internet. Går det att betala via faktura?

Anyk17

Spotify Star

4104 Views

1 replies

1 likes

  • 4104 Views
  • 1 replies
  • 1 likes

I can't buy the Premium Family...

Hi, I'm the user from Taiwan, I have a problem about the Premium Family.When I need to pay Premium Family, the page shows "£14.99" not "NT 240".I try to change the payment region to Taiwan, but the page change to Spotify Premium(the one that just for...

Casual Listener

Hi, I'm the user from Taiwan, I have a problem about the Premium Family. When I need to pay Premium Family, the page shows "£14.99" not "NT 240". I try to change the payment region to Taiwan, but t...

Maxim

Spotify Star

405 Views

3 replies

0 likes

  • 405 Views
  • 3 replies
  • 0 likes

Is it possible to restrict Explicit content for my young Spotify Family members ?

I'm looking to exclude all the tagged 'explicit' material from my Spotify Family accounts for my children's accounts. I don't understand when there's a family option aimed squarely at folks living in the same physical address, that Spotify would make...

Casual Listener

I'm looking to exclude all the tagged 'explicit' material from my Spotify Family accounts for my children's accounts. I don't understand when there's a family option aimed squarely at folks living in...

cm36

Casual Listener

388 Views

2 replies

0 likes

  • 388 Views
  • 2 replies
  • 0 likes

New Spotify User - Account Login Failure [ERROR]

Dear Spotify Community A couple of minutes ago I made my very first Spotify account. Simply because my GF introduced me into the wonderfull musical world of Spotify. I made an account on the website which is linked to my Facebook. Works fine. Can log...

Casual Listener

Dear Spotify Community   A couple of minutes ago I made my very first Spotify account. Simply because my GF introduced me into the wonderfull musical world of Spotify. I made an account on the...

VikaFC

Casual Listener

286 Views

2 replies

0 likes

Account
  • 286 Views
  • 2 replies
  • 0 likes

Solved!! Payment issues

I tried to pay with ininal and another master card but both didn't work. Now I cant listen to music outside.

Visitor

I tried to pay with ininal and another master card but both didn't work. Now I cant listen to music outside.

ensdgn005

Newbie

570 Views

3 replies

0 likes

  • 570 Views
  • 3 replies
  • 0 likes

Changing to premium family trouble

I am the administrator on the account and I when I go to accept invitation by clicking the 'redeem' option in told that I'm already in a family group. I've just upgraded to family premium from premium so the is no chance im in a different family grou...

Casual Listener

I am the administrator on the account and I when I go to accept invitation by clicking the 'redeem' option in told that I'm already in a family group. I've just upgraded to family premium from premiu...

Maxim

Spotify Star

276 Views

3 replies

0 likes

  • 276 Views
  • 3 replies
  • 0 likes

big family, 1 credit card?

let me tell this part firstI have very big family, maybe about 50 heads or moreso this is the question,can I make maybe 7-8 family subscription with 1 credit card as payment method?

Newbie

let me tell this part first I have very big family, maybe about 50 heads or more so this is the question, can I make maybe 7-8 family subscription with 1 credit card as payment method?  

johan__

Newbie

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

set my password error

Im trying to set my passowrd from my email address link i received. It keeps giving me this error - "There was a problem setting your password" Ive tried capitals and numbers in my password but it doesnt seem to work - any ideas ?

Casual Listener

Im trying to set my passowrd from my email address link i received.    It keeps giving me this error - "There was a problem setting your password"   Ive tried capitals and numbers ...

lionroar

Casual Listener

189 Views

2 replies

0 likes

Account
  • 189 Views
  • 2 replies
  • 0 likes