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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421951 Views
  • 965 replies
  • 108 likes
  • Account
  • 421951 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186754 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186754 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103546 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103546 Views
  • 69 replies
  • 10 likes

Superuser Contribution como ingreso a mi plan duo premium?

Cambio mi plan a un plan familiar. en mi plan duo premium tengo pagado hasta 01-01-2023 y no puedo ahora ingresar ael-

  • Visitor
  • Cambio mi plan a un plan familiar. en mi plan duo premium tengo pagado hasta 01-01-2023 y no puedo ahora ingresar ael-
  • Kiril
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account is under my old email and I can’t receive my code to verify

I have a new card for payment and I can’t login cause my account is under my old email and I no longer have the number tied to the account. I need help fixing the situation

  • Visitor
  • I have a new card for payment and I can’t login cause my account is under my old email and I no longer have the number tied to the account. I need help fixing the situation
  • Mario
  • Spotify Legend
  • 912 Views
  • 1 replies
  • 0 likes
  • 912 Views
  • 1 replies
  • 0 likes

Superuser Contribution Devices in the same wifi automatically connecting without logins

My account kept logging in monitors and tv connection at home even though i never did it manually. It's getting annoying, how do i stop it and how do i remove devices?

  • Visitor
  • My account kept logging in monitors and tv connection at home even though i never did it manually. It's getting annoying, how do i stop it and how do i remove devices?
  • Mario
  • Spotify Legend
  • 684 Views
  • 1 replies
  • 0 likes
  • 684 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to login to facebook gives an "oops, something went wrong" error.

Whenever I try to login through spotify via facebook, i get an error saying "Oops! Something went wrong, please try again or check out our help area". I've tried resetting my facebook password and going to multiple different browsers.

  • Visitor
  • Whenever I try to login through spotify via facebook, i get an error saying "Oops! Something went wrong, please try again or check out our help area". I've tried resetting my facebook password and go...
  • Mario
  • Spotify Legend
  • 721 Views
  • 1 replies
  • 0 likes
  • 721 Views
  • 1 replies
  • 0 likes

Delete my account

Delete my account & all its content

  • Visitor
  • Delete my account & all its content
  • Maxim
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Can we access Spotify in two different countries?

We live in the UK but spend several months a year in Spain. In the UK we listen to Spotify on Amazon Echo. If we buy another Amazon Echo for our house in Spain, would we be able to access Spotify there? Obviously we would only access from one place a...

  • Visitor
  • We live in the UK but spend several months a year in Spain. In the UK we listen to Spotify on Amazon Echo. If we buy another Amazon Echo for our house in Spain, would we be able to access Spotify the...
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

How do I correct the information for my artist profile?

I changed my artist name through Distrokid from FEAT to FEAT The Singer. The FEAT profile still appears but reflects past or no streams though the FEAT The Singer reflects the new data. To note, I also do not have access to FEAT The Singer's profile,...

  • Visitor
  • I changed my artist name through Distrokid from FEAT to FEAT The Singer. The FEAT profile still appears but reflects past or no streams though the FEAT The Singer reflects the new data. To note, I al...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Can't login, not receiving reset email ( it's not in my junk mail) HELP!

I have been a happy Spotify Premium customer for many years now. I use spotify with my computer and my samsung phone. I have had Spotify working perfectly on my phone and signed in to my Premium account. I was listening to music, then I was randomly ...

  • Visitor
  • I have been a happy Spotify Premium customer for many years now. I use spotify with my computer and my samsung phone. I have had Spotify working perfectly on my phone and signed in to my Premium acco...
  • 215 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 215 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] username displayed in collaborative playlist

When you add songs to a collaborative playlist your username is displayed in the "added by" column (or w/e it's called). This is an issue for people with auto-generated random strings as usernames because that's what's shown to other people in the pl...

  • Newbie
  • When you add songs to a collaborative playlist your username is displayed in the "added by" column (or w/e it's called). This is an issue for people with auto-generated random strings as usernames be...
  • isitnaptime
  • Newbie
  • 3261 Views
  • 17 replies
  • 3 likes
  • Desktop
    Playlists
  • 3261 Views
  • 17 replies
  • 3 likes

Superuser Contribution Can't edit my profile

PlanPremium FamilyCountryNorwayDevice(Desktop app)Operating System(Windows 10) My Question or IssueHi. I just created a family account since my family got spotify premium. My username however is really weird, and I can't edit my profile at all. I've ...

  • Visitor
  • Plan Premium Family Country Norway Device (Desktop app) Operating System (Windows 10)   My Question or Issue Hi. I just created a family account since my family got spotify premium. My...
  • Yordan
  • Moderator
  • 24191 Views
  • 12 replies
  • 4 likes
  • Account
  • 24191 Views
  • 12 replies
  • 4 likes

Hi. I can't change my date of birth. How can you help me?

My spotify account is connected to my facebook, wherein I put my birthday as December 28, 2003. But in my spotify account, my birthday is December 28, 1967. That birthdate is my mother's. I put it before, it was like a decade ago when I still don't k...

  • Visitor
  • My spotify account is connected to my facebook, wherein I put my birthday as December 28, 2003. But in my spotify account, my birthday is December 28, 1967. That birthdate is my mother's. I put it be...
  • Maxim
  • Spotify Star
  • 997 Views
  • 1 replies
  • 0 likes
  • 997 Views
  • 1 replies
  • 0 likes

How can I get my music from my old account onto my new one?

I have two Spotify accounts and I deleted my facebook. Now I can't get access to my playlists from my facebook spotify. Can I get it transferred?

  • Visitor
  • I have two Spotify accounts and I deleted my facebook. Now I can't get access to my playlists from my facebook spotify. Can I get it transferred?
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Bank account change

How can I transfer my subscription from one account to another?

  • Visitor
  • How can I transfer my subscription from one account to another?
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

i think there someone who's using my account in other devices

I play music then suddenly it changes the song and it is being played on other devices (family room as shown). But I only use my laptop in playing Spotify. I think someone's using my account.

  • Visitor
  • I play music then suddenly it changes the song and it is being played on other devices (family room as shown). But I only use my laptop in playing Spotify. I think someone's using my account.
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

merge two accounts

Have current account and now have signed up with Duo and accepted the new Duo under the wrong email. Is there a way to combine my two Spotify accounts? I need all my playlists to be available under Duo subscription.

  • Visitor
  • Have current account and now have signed up with Duo and accepted the new Duo under the wrong email. Is there a way to combine my two Spotify accounts? I need all my playlists to be available under ...
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes