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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76540 Views

28 replies

0 likes

  • 76540 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94443 Views

9 replies

2 likes

Account
Login
  • 94443 Views
  • 9 replies
  • 2 likes

Superuser Contribution INCONVENIENTES AL MOMENTO DE ACTIVAR PREMIUM

Buenas tardes, lo que pasa es que realice el pago por medio de una entidad bancaria, pero aun no puedo activar PREMIUM, podrian ayudarme por favor.

Newbie

Buenas tardes, lo que pasa es que realice el pago por medio de una entidad bancaria, pero aun no puedo activar PREMIUM, podrian ayudarme por favor.

FabianS_Bogota

Roadie

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect - Multiple Speakers/Devices

I just upgraded to the premium family plan hoping that my office staff could stream my office playlists while I'm at the gym or at home listening to whatever I want. Seems like it doesn't work that way? Any suggestions?

Newbie

I just upgraded to the premium family plan hoping that my office staff could stream my office playlists while I'm at the gym or at home listening to whatever I want.   Seems like it doesn't work...

FabianS_Bogota

Roadie

178 Views

1 replies

0 likes

Premium
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution (PL/ENG) I can't see my friends from facebook on Spotify

ENG:Hello,Just like, I wrote above in topic. I have a problem with my friends (list) on Spotify.My account was established by facebook but, I can't see complately my friends there.I don't have any idea how can I solve this problem. Have you got any i...

Newbie

ENG: Hello, Just like, I wrote above in topic. I have a problem with my friends (list) on Spotify. My account was established by facebook but, I can't see complately my friends there. I don't hav...

FabianS_Bogota

Roadie

394 Views

1 replies

0 likes

Account
  • 394 Views
  • 1 replies
  • 0 likes

[All Platforms] Here's a great idea! Engage in Customer Support

You have probably the worst customer service... no wait a minute... you actually have NO customer service at all! No phone numbers to reach out when this "company" robs you blind.... We just send messages to the wind that nobody ever responds to. Wel...

Newbie

You have probably the worst customer service... no wait a minute... you actually have NO customer service at all! No phone numbers to reach out when this "company" robs you blind.... We just send mes...

337 Views

0 replies

0 likes

All Platforms
  • 337 Views
  • 0 replies
  • 0 likes

My account has been used by another person and is the 2th time that this is happening...

My account has been used by another person. and is the second time that this happened..1th time someone was playing music with my account on another device... I logged out in all devices(my account menu) and changed all my passwords..2th- Someone del...

Newbie

My account has been used by another person. and is the second time that this happened.. 1th time someone was playing music with my account on another device... I logged out in all devices(my account...

Hubo

Community Legend

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

ik kan niet inloggen op mijn spotify premium account

ik had in de zomer een account waar ik premium op had. Ik heb nu een nieuwe telefoon omdat het nat was geworden en daardoor zit ik niet meer op mijn account. ik weet het email, mijn gebruikersnaam en mijn wachtwoord niet meer. Ik betaal nog steeds vo...

Casual Listener

ik had in de zomer een account waar ik premium op had. Ik heb nu een nieuwe telefoon omdat het nat was geworden en daardoor zit ik niet meer op mijn account. ik weet het email, mijn gebruikersnaam en...

Hubo

Community Legend

1198 Views

1 replies

0 likes

Account
  • 1198 Views
  • 1 replies
  • 0 likes

Was on Premium, overnight not on premium

I have had premium since October, then over night I am told I am only on Free. I have contacted my provider SPARK who verify I am still on premium. I have ninstalled the app and re-installed it and I am still on free. What's going on?

Newbie

I have had premium since October, then over night I am told I am only on Free. I have contacted my provider SPARK who verify I am still on premium. I have ninstalled the app and re-installed it and I...

kbrooksc

Community Legend

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Transfer playlists (WITH THE INFORMATION OF WHEN THE TRACK WAS ADDED)?????

I just got spotify family and now I have reconnect an old "non premium accout" to the spotify family. On the old reconnected account I have some old playlists and och the spotify family admin account I have the same playlist but with more track (in o...

Casual Listener

I just got spotify family and now I have reconnect an old "non premium accout" to the spotify family. On the old reconnected account I have some old playlists and och the spotify family admin account...

olleolssonse

Casual Listener

552 Views

4 replies

0 likes

  • 552 Views
  • 4 replies
  • 0 likes

Paid for premium but 2 days later i was charged again and was blocked from playing any music

So i pay the monthly fee for spotify and my subscription was about to end this month so 2 days before it expires, i paid for it but then 2 days later it charged me again!! Now i cant play any music on my phone because it just blocks me with a wall te...

Newbie

So i pay the monthly fee for spotify and my subscription was about to end this month so 2 days before it expires, i paid for it but then 2 days later it charged me again!! Now i cant play any music o...

kbrooksc

Community Legend

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

why i paid second times same day?

hii don't understand why i paid for account 2 times 

Newbie

hi i don't understand why i paid for account 2 times 

kbrooksc

Community Legend

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Subscription

I just paid the premium plan with molecular points but it doesnt seems to work, I m still under spotify free, I dint receive emails from spotify but a recipe from mol instead.

Newbie

I just paid the premium plan with molecular points but it doesnt seems to work, I m still under spotify free, I dint receive emails from spotify but a recipe from mol instead.

kbrooksc

Community Legend

197 Views

1 replies

0 likes

Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Premium

I had Premium account and cancelled it on Sept 30. The phone showed no premium status. Today, I just realized the I have been charged premium fee in Oct and Nov. My calcellation on Sept 30 might not be successfully executed. Is there anyone I can con...

Newbie

I had Premium account and cancelled it on Sept 30. The phone showed no premium status. Today, I just realized the I have been charged premium fee in Oct and Nov. My calcellation on Sept 30 might not ...

kbrooksc

Community Legend

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

If I have Student Spotify Premium, and I cancel it, can I get the Student Discount again?

If I cancel my Spotify Premium, that has the student discount, for a month or two, does that mean that I can get the premium again, with the student deal (a few months later)? Because I have to save money, and £5 per month is too expensive for me.

Newbie

If I cancel my Spotify Premium, that has the student discount, for a month or two, does that mean that I can get the premium again, with the student deal (a few months later)? Because I have to save ...

Jacob

Community Legend

6379 Views

1 replies

0 likes

Account
Premium
Subscription
  • 6379 Views
  • 1 replies
  • 0 likes

upgrading to a family plan from Premium

I have a premium for at 9.99 and my daughter and son use it. It is registered under her name and password to my credit card. I upgraded her account, on my credit card to the family plan. I invited my son, myself and my wife. My son logged on just fin...

Newbie

I have a premium for at 9.99 and my daughter and son use it. It is registered under her name and password to my credit card. I upgraded her account, on my credit card to the family plan. I invited my...

kbrooksc

Community Legend

311 Views

2 replies

0 likes

  • 311 Views
  • 2 replies
  • 0 likes

Accedí a Premium, me debitaron y salio error: Ya accediste a una promoción. Nunca la he tenido

Quice acceder a la suscripción de 3 meses por COP $900. Agregué mi tarjeta, me debitaron el dinero y me salió un error diciendo que ya he tenido una suscripción a Premium, pero nunca la he tenido, desde que me registré he sido he usado Spotify Free.

Casual Listener

Quice acceder a la suscripción de 3 meses por COP $900. Agregué mi tarjeta, me debitaron el dinero y me salió un error diciendo que ya he tenido una suscripción a Premium, pero nunca la he tenido, de...

OviiiOne

Community Legend

190 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Try to cancel premium prescription but says I'm still on free, even though I'm paying

Hey guys, I've been paying for Spotify for a few months now and decided I don't want it.I try to unsubscribe and it doesn't allow me to because it says I'm on the free one?I have bank statements showing every month they are taking out the payment for...

Newbie

Hey guys, I've been paying for Spotify for a few months now and decided I don't want it. I try to unsubscribe and it doesn't allow me to because it says I'm on the free one? I have bank statements ...

Maxim

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

family premium

i cant add my family members. went thru the scripted process but spotify wont allow them to join. all at the same adress so that is correct. invited them thru their email accounts, accepted the invite thru their email but get to spotify and they aren...

Regular

i cant add my family members.  went thru the scripted process but spotify wont allow them to join.  all at the same adress so that is correct. invited them thru their email accounts, accept...

Bittencourt

Spotify Star

314 Views

4 replies

0 likes

  • 314 Views
  • 4 replies
  • 0 likes

Charged twice for second time

I started my subscription over two months ago, and ive been charged twice each month after that. I think i know what happened, but it shouldnt be that way. I started my subscription, but nothing happened.. So i tried again (this should not work if iv...

Newbie

I started my subscription over two months ago, and ive been charged twice each month after that. I think i know what happened, but it shouldnt be that way. I started my subscription, but nothing happ...

Bittencourt

Spotify Star

162 Views

1 replies

0 likes

Account
Premium
Subscription
  • 162 Views
  • 1 replies
  • 0 likes