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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80349 Views

9 replies

2 likes

Account
Login
  • 80349 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653659 Views

13 replies

4 likes

Account
  • 653659 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734060 Views

18 replies

29 likes

  • 734060 Views
  • 18 replies
  • 29 likes

Solved!! Cant log-in

Im from Philippines and now working here in Malaysia. When i was about to play my playlist i was directed to sign in page. When i logged in it says that i can only open the app for 14days abroad. I already changed my country and even bought premium s...

Casual Listener

Im from Philippines and now working here in Malaysia. When i was about to play my playlist i was directed to sign in page. When i logged in it says that i can only open the app for 14days abroad. I a...

Phinoh

Casual Listener

462 Views

2 replies

0 likes

  • 462 Views
  • 2 replies
  • 0 likes

Time to renew !

HelloI have an account (premium - US) now I am in Australia and bought a gift card from Australia. I can not use it until my account subscription ended and expired. I want to know if I let my account expires and after that I change the country to Aus...

Music Fan

Hello I have an account (premium - US) now I am in Australia and bought a gift card from Australia. I can not use it until my account subscription ended and expired.   I want to know if I let...

Bearfootrecords

Community Legend

313 Views

1 replies

0 likes

Account
Premium
  • 313 Views
  • 1 replies
  • 0 likes

Solved!! Gift card substription

Hi, I just received a $72 Spotify gift card for my birthday. I have followed the instructions to redeem. And my account is showing premium for 6mths.But when I go to download music it keeps offering me a premium trail and won't let me download... Am ...

Casual Listener

Hi, I just received a $72 Spotify gift card for my birthday. I have followed the instructions to redeem. And my account is showing premium for 6mths. But when I go to download music it keeps offerin...

Chick11

Casual Listener

476 Views

4 replies

0 likes

  • 476 Views
  • 4 replies
  • 0 likes

Spotify premium

Newbie

iranspotify

Music Fan

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Payment with Paypal

I want to pay my Premium Acc with Paypal but it is not possible, my Paypal Account is already autorisized. I use the Student Discount . Please help me

Newbie

I want to pay my Premium Acc with Paypal but it is not possible, my Paypal Account is already autorisized. I use the Student Discount . Please help me 🙂  

Maxim

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Account hacked

Hello everyone, I need a little help to get back my acc. Someone changed my password and email address. I have access to account via facebook. I sent request to spotify but at the end i will not recive answear because it won't be send to my email. Id...

Newbie

Hello everyone,  I need a little help to get back my acc. Someone changed my password and email address. I have access to account via facebook. I sent request to spotify but at the end i will n...

Bearfootrecords

Community Legend

336 Views

1 replies

0 likes

Account
Security
  • 336 Views
  • 1 replies
  • 0 likes

Payment

I have paid but I have not for Spotify premium It says i have Spotify free?

Newbie

I have paid but I have not for Spotify premium It says i have Spotify free?

Bearfootrecords

Community Legend

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

spotify accts hacked

Hello how can i deactivate spotify premium .. Someone change the email and pass of my spotify ....someone help how can i deactivates that

Newbie

Hello how can i deactivate spotify premium .. Someone change the email and pass of my spotify ....someone help how can i deactivates that

Maxim

Spotify Star

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution two email diffenrt accounts

Hi There, I have two spotify account, one is free and one is premium, both have two separate email addresses. I want to change the premium spotify accounts email to the free spotify email (as I dont longe rneed the free version). The premium accounts...

Newbie

Hi There,   I have two spotify account, one is free and one is premium, both have two separate email addresses. I want to change the premium spotify accounts email to the free spotify email (a...

RodrigoPalma

Roadie

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium support - security questions regarding an account hack

Hello dear SpotifySince I wasn't able to find any other way to contact you, I'd like to report an issue with my account - I think it was accessed by other entities since for an hour a different device then the ones in front of me were blocking me fro...

Casual Listener

Hello dear Spotify Since I wasn't able to find any other way to contact you, I'd like to report an issue with my account - I think it was accessed by other entities since for an hour a differen...

Maxim

Spotify Star

453 Views

1 replies

0 likes

Account
Security
  • 453 Views
  • 1 replies
  • 0 likes

Family Subscription

Hi, I recently moved in together with my partner and would like to subcribe to Spotify Family Plan. However, me and her have different address as we have both subscribe to Spotify previously before moving in. How do I change the address?

Visitor

Hi,   I recently moved in together with my partner and would like to subcribe to Spotify Family Plan. However, me and her have different address as we have both subscribe to Spotify previously...

Finchey

Regular

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

Premium account not validating

I've had a premium account for over a year now. I pay a monthly subscription through iTunes which is still valid however I'm unable to downlaod any tracks to listen to offline. I've signed in and out, deleted the app and installed it again to no avai...

Newbie

I've had a premium account for over a year now.  I pay a monthly subscription through iTunes which is still valid however I'm unable to downlaod any tracks to listen to offline.  I've signe...

Maxim

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failing on 3 different cards

Hi Guys,I think there might be an issue with my account, Spotify oddly advised it wasn't able to take my student subscription fee a couple of days ago and ever since I have been unable to change my payment method.It is advising "oops! There is an iss...

Visitor

Hi Guys, I think there might be an issue with my account, Spotify oddly advised it wasn't able to take my student subscription fee a couple of days ago and ever since I have been unable to change my...

RodrigoPalma

Roadie

180 Views

1 replies

0 likes

Account
Premium
Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Billed twice

I'm getting billed twice each month, one is charged to my credit card while the other one is charged on my mobile carrier (globe). How can I correct this? Thanks.

Newbie

I'm getting billed twice each month, one is charged to my credit card while the other one is charged on my mobile carrier (globe). How can I correct this? Thanks. 

RodrigoPalma

Roadie

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

premium family won't allow 3 users at one time...

We are three users who keep bumping each other off. We play music on our iphones and i use my laptop for the "library". Is there a max or something we should be doing? Thanks!

Casual Listener

We are three users who keep bumping each other off. We play music on our iphones and i use my laptop for the "library". Is there a max or something we should be doing?  Thanks!  

Jodihayes

Casual Listener

257 Views

2 replies

0 likes

  • 257 Views
  • 2 replies
  • 0 likes

Vodafone AU Spotify Premium Issue

Hi, I am having some issues with my free 12mth subscription to Spotify through Vodafone. I previously had a spotify account that was linked to my vodafone account and everything was fine, but when I deleted facebook I was no longer able to use that s...

Casual Listener

Hi,   I am having some issues with my free 12mth subscription to Spotify through Vodafone.  I previously had a spotify account that was linked to my vodafone account and everything was fi...

EvieBee

Casual Listener

373 Views

2 replies

0 likes

Account
Free
Subscription
  • 373 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium

SE me hizo el descuento pero no veo opción premium

Newbie

SE me hizo el descuento pero no veo opción premium

Anyk17

Spotify Star

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

How do I change the the credit card and the host of a Premium for Family

I want to change the credit card host of my premium for family, My mom is paying for it, but she doesn't want to anymore, now I'm gonna pay for it, it's possible to change it? am I going to lose my downloaded songs?PD: Sorry for my english

Newbie

I want to change the credit card host of my premium for family, My mom is paying for it, but she doesn't want to anymore, now I'm gonna pay for it, it's possible to change it? am I going to lose my d...

Maxim

Spotify Star

830 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 830 Views
  • 1 replies
  • 0 likes

Switched payment info

Hi! I keep getting charged on a credit card for $9.99 but I switched my payment info a while ago for a student discount I had it before but then I switch colleges and it switched back to the regular charge for premium.Or I don't know if I have two ac...

Newbie

Hi!  I keep getting charged on a credit card for $9.99 but I switched my payment info a while ago for a student discount 😞 I had it before but then I switch colleges and it switched back to th...

Algee

Roadie

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes