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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396323 Views
  • 943 replies
  • 107 likes
  • Account
  • 396323 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170455 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170455 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98834 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98834 Views
  • 68 replies
  • 10 likes

shared custody family plan?

I would like to have a family plan with my daughter however I share custody and when not with me she resides in another state. Is this possible?

  • Newbie
  • I would like to have a family plan with my daughter however I share custody and when not with me she resides in another state. Is this possible?
  • kbrooksc
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Spotify Premium trial PayPal loop error

Hello I have been trying to sign up from Spotify Premium 3 month trial for AU$0.99 however when I try to make payment using Paypal it keeps looping to Paypal website and returns with no luck. I know many users are experiencing this problem but no one...

  • Newbie
  • Hello   I have been trying to sign up from Spotify Premium 3 month trial for AU$0.99 however when I try to make payment using Paypal it keeps looping to Paypal website and returns with no luck...
  • kbrooksc
  • Community Legend
  • 595 Views
  • 1 replies
  • 0 likes
  • 595 Views
  • 1 replies
  • 0 likes

Cant log off all devices

Hi i need some help when i press log off from all devices, theres is one that doesnt log offi need to log off that device (its a motorola phone) how can i do it? thanks

  • Newbie
  • Hi i need some help  when i press log off from all devices, theres is one that doesnt log off i need to log off that device (its a motorola phone)  how can i do it?  thanks
  • kbrooksc
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium proefabonnement

hoi, ik heb nu een spotify premium abonnement (proefperiode) maar ik wil dat echt helemaal niet! ik krijg het ook niet geannuleerd. help! straks moet ik daarvoor gaan betalen terwijl ik dat helemaal niet wil! Er staat ook dat ik dat via account kan w...

  • Newbie
  • hoi, ik heb nu een spotify premium abonnement (proefperiode) maar ik wil dat echt helemaal niet! ik krijg het ook niet geannuleerd. help! straks moet ik daarvoor gaan betalen terwijl ik dat helemaal ...
  • Hubo
  • Community Legend
  • 1023 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
  • 1023 Views
  • 5 replies
  • 0 likes

hacked

Hei! My spotify account is hacked, and the email adress is changed.. What to do??

  • Newbie
  • Hei! My spotify account is hacked, and the email adress is changed.. What to do??
  • user-removed
  • Not applicable
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Régimen de percepción RG 3450. Por que me lo cobran???

Contraté Spotify, ni bien comenzaron a brindar servicio aqui en la Argentina. Utilice los primeros meses gratis a modo de prueba (tal como lo promocionaron), y como me gusto, decidi mantener el servicio comenzando a abonar los $36 pesos argentinos po...

  • Casual Listener
  • Contraté Spotify, ni bien comenzaron a brindar servicio aqui en la Argentina.   Utilice los primeros meses gratis a modo de prueba (tal como lo promocionaron), y como me gusto, decidi manten...
  • emisachi
  • Newbie
  • 2428 Views
  • 7 replies
  • 4 likes
  • 2428 Views
  • 7 replies
  • 4 likes

[Q] What specifically do the 'publish my activity on Spotify' and 'share . . . facebook' options DO?

Hello! I know I'm able to post a song on my FB timeline by right clicking and selecting share, but does the 'share my activity on FB' slider do anything if you aren't actively sharing each song? I don't want it to constantly post.And publish activity...

  • Newbie
  • Hello!   I know I'm able to post a song on my FB timeline by right clicking and selecting share, but does the 'share my activity on FB' slider do anything if you aren't actively sharing each s...
  • johnka
  • Gig Goer
  • 2781 Views
  • 1 replies
  • 11 likes
  • Account
    Other
  • 2781 Views
  • 1 replies
  • 11 likes

Superuser Contribution Cancelamento de plano familiar family account cancelation

Então galera, comecei uma conta familiar como administrador mas quero sair, pra entrar em outra já existente. Mas eu não consigo desfazer a minha que só tem eu. Quero cancelar ela. Como faço??? Hello guys, I started accidentaly a family account as a ...

  • Newbie
  • Então galera, comecei uma conta familiar como administrador mas quero sair, pra entrar em outra já existente. Mas eu não consigo desfazer a minha que só tem eu. Quero cancelar ela. Como faço??? &nbs...
  • anadcs
  • Newbie
  • 1235 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 1235 Views
  • 2 replies
  • 0 likes

Solved!! paid with new account but still dont have premium( for 0,99/3 months )

I had a new account and paid 0,99 for 3 months,money was taken but I still have free account instead of premium and since I cant see anything(still free) in the ''membership'' part,I can t even cancel this payment.Do my old accounts cause something i...

  • Newbie
  • I had a new account and paid  0,99 for 3 months,money was taken but I still have free account instead of premium and since I cant see anything(still free) in the ''membership'' part,I can t even...
  • crematedman
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Spotify charging my account but asking me to subscribe

Hi guys,Spotify is charging my account but asking me to subscribe aswell. Is there an email i can send a message to stop this happening?

  • Newbie
  • Hi guys, Spotify is charging my account but asking me to subscribe aswell. Is there an email i can send a message to stop this happening?
  • crematedman
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Payed for Premium account, even got charged for spotify family, but account settings set to free?! w

I've been paying for spotify premium for months now 9,99euro, always start of month,last premium payment been taken out of account beginning of november. all of a sudden i am charged 14,99 (probably spotify family or something) the 22th of november. ...

  • Newbie
  • I've been paying for spotify premium for months now 9,99euro, always start of month, last premium payment been taken out of account beginning of november. all of a sudden i am charged 14,99 (probabl...
  • crematedman
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! Charged but no Subscription

I used my card for the current on going promo ; the 3 months premium. It was charged but did not receive the premuium. There is no customer service as far as I can tell, so how to get it reimbursed?

  • Newbie
  • I used my card for the current on going promo ; the 3 months premium. It was charged but did not receive the premuium. There is no customer service as far as I can tell, so how to get it reimbursed?
  • crematedman
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Payed for spotify premium, but it still says i'm only using free?

We have now payed for spotify premium in 3 months, but it still says that we only have the free spotify....???...

  • Newbie
  • We have now payed for spotify premium in 3 months, but it still says that we only have the free spotify....???...
  • crematedman
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Premium Promo 3 months 0,99 € can't subscribe

I received a mail, saying I could subscribe for 3 months Premium for 99 Cents. When I try to subscribe, it says I couldn't use this offer.

  • Visitor
  • I received a mail, saying I could subscribe for 3 months Premium for 99 Cents. When I try to subscribe, it says I couldn't use this offer.
  • trevor381
  • Newbie
  • 208 Views
  • 4 replies
  • 0 likes
  • 208 Views
  • 4 replies
  • 0 likes

Changing from Premium to Premium for Family

If i subscribe to premium for family my old premium contract will be stopped or will i have 2 subscriptions to pay? ( so i will be forced to delete the normal premium ? )

  • Casual Listener
  • If i subscribe to premium for family my old premium contract will be stopped or will i have 2 subscriptions to pay? ( so i will be forced to delete the normal premium ? )
  • AndreaCicco
  • Casual Listener
  • 178 Views
  • 3 replies
  • 0 likes
  • 178 Views
  • 3 replies
  • 0 likes

Superuser Contribution I get Spotify Ads in some Nodric/Scandinavian language, while living in Latvia

Hi! for some reason I get on MacOS Spotify Ads to sign up for 3 months Premium for 0.99 in some Nordic/Scandinavian language while living in Latvia with Language preference - English. Not very convincing, as I don't understand the language UPDATE: An...

  • Casual Listener
  • Hi! for some reason I get on MacOS Spotify Ads to sign up for 3 months Premium for 0.99 in some Nordic/Scandinavian language while living in Latvia with Language preference - English. Not very c...
  • user-removed
  • Not applicable
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 162 Views
  • 1 replies
  • 0 likes

3 Offline Devices- It deleted all of them automatically

I am currently using an Iphone, an android tablet and a computer with my spotify account. I got this error of using more than 3 accounts many times. I check it at my profile and there is still 3 of them. I deleted all of them and logged in again, dow...

  • Newbie
  • I am currently using an Iphone, an android tablet and a computer with my spotify account.  I got this error of using more than 3 accounts many times. I check it at my profile and there is still...
  • 101 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 101 Views
  • 0 replies
  • 0 likes

Solved!! Cannot Log in

I downloaded Spotify and I couldn't Log in it says Some New Message and stays in the Login Screen

  • Casual Listener
  • I downloaded Spotify and I couldn't Log in it says Some New Message and stays in the Login Screen
  • user-removed
  • Not applicable
  • 343 Views
  • 4 replies
  • 0 likes
  • 343 Views
  • 4 replies
  • 0 likes

Paid another account by mistake

Hello this is importan, Im from Mexico.I need help beacuse I paid my subscription using the windows app, usually I just need to Log in, in the spotify app an then opens the browser with my account, but this time when I make the payment I realize that...

  • Newbie
  • Hello this is importan, Im from Mexico. I need help beacuse I paid my subscription using the windows app, usually I just need to Log in, in the spotify app an then opens the browser with my account,...
  • vegetableandrew
  • Regular
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes