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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396410 Views
  • 943 replies
  • 107 likes
  • Account
  • 396410 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170509 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170509 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98842 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98842 Views
  • 68 replies
  • 10 likes

Solved!! Unlinked Facebook, Cannot Login Spotify

Hello -- I recently disconnected Spotify within my Facebook app settings. Now, I cannot login to my Spotify account. I am uncertain if I originally signed up for Spotify through Facebook or Spotify alone. Either way, I cannot find a username/password...

  • Visitor
  • Hello --   I recently disconnected Spotify within my Facebook app settings. Now, I cannot login to my Spotify account. I am uncertain if I originally signed up for Spotify through Facebook or ...
  • user-removed
  • Not applicable
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Family Plan

Hi my problem is that 2 days ago I got a family plan but today all my family and I have a free accounts even though i was already charged. I dont know what to do. Can you help me?

  • Newbie
  • Hi my problem is that 2 days ago I got a family plan but today all my family and I have a free accounts even though i was already charged. I dont know what to do. Can you help me?
  • user-removed
  • Not applicable
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

help me!! it say 9,- DKK and i payed 99 dkk

please help me... the spotify premium cost 9 DKK and i have payed 99 DKK **bleep** i want my money back

  • Newbie
  • please help me... the spotify premium cost 9 DKK and i have payed 99 DKK **bleep**  i want my money back
  • user-removed
  • Not applicable
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 133 Views
  • 1 replies
  • 0 likes

Upgraded to premium....

But my phone app hasn't recognized it. How can I get it enabled on my device now?

  • Newbie
  • But my phone app hasn't recognized it. How can I get it enabled on my device now?
  • KatesHere
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 194 Views
  • 1 replies
  • 0 likes

I pay for a familiar plan on November 11th

I have problems in mi account, I pay for a familiar plan on november 11, and now Im free account... whats the problem I have my tickets for the pay... Spoiler (Highlight to read)

  • Newbie
  • I have problems in mi account, I pay for a  familiar plan on november 11, and now Im free account... whats the problem I have my tickets for the pay...    
  • nataliagarzag
  • Newbie
  • 192 Views
  • 3 replies
  • 1 likes
  • Subscription
  • 192 Views
  • 3 replies
  • 1 likes

Cuenta familiar

pague el 12 de noviembre una cuenta premium familiar y hoy se cambio a una cuent gratuita, que debo de hacer para restaurarla?

  • Newbie
  • pague el 12 de noviembre una cuenta premium familiar y hoy se cambio a una cuent gratuita, que debo de hacer para restaurarla?
  • OviiiOne
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

County

I can't change my country I live in Mexico and shows as usa and can't be with my family premium because my account shows as usa. I can't change this **bleep**ing Option can someone help me.

  • Newbie
  • I can't change my country I live in Mexico and shows as usa and can't be with my family premium because my account shows as usa. I can't change this **bleep**ing Option can someone help me.
  • ItsBradderz_
  • Regular
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Account Verification

Hello,I work in a Digital Music Distributer and we manage many Latinamerican artists' and bands' digital platforms. I have been verifying their Spotify accounts and they were getting approved. This week all of the verifications went away.I want to kn...

  • Newbie
  • Hello, I work in a Digital Music Distributer and we manage many Latinamerican artists' and bands' digital platforms. I have been verifying their Spotify accounts and they were getting approved. This...
  • acke0114
  • Regular
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Premium to Family Plan

I just subscribed to Spotify Premium by mistake, what I really wanted is the Family Plan. If I subscribe to the Family Plan now, would I have to pay for the complete plan or just the difference? Thank you

  • Newbie
  • I just subscribed to Spotify Premium by mistake, what I really wanted is the Family Plan. If I subscribe to the Family Plan now, would I have to pay for the complete plan or just the difference? Than...
  • ItsBradderz_
  • Regular
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Spotify & Facebook

Hi!I have this problem that my spotify account won't connect with my fb account, saying for like months the same thing over and over again "it must be an error, try again later". Can someone, help me please!

  • Newbie
  • Hi! I have this problem that my spotify account won't connect with my fb account, saying for like months the same thing over and over again "it must be an error, try again later".   Can someo...
  • user-removed
  • Not applicable
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

HELP:: Can't change country keep f**** trying to sell me ******g family plan.......

I was on spotify premium and credit card was based in SG. I am in the US and Premium Student sounded like a great deal. So I switched (using a US based cc). Only to find out half my songs are MISSING. I get irritated. But that's alright, I try swtich...

  • Casual Listener
  • I was on spotify premium and credit card was based in SG. I am in the US and Premium Student sounded like a great deal. So I switched (using a US based cc). Only to find out half my songs a...
  • 1277030325
  • Casual Listener
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! Username after account verification

Hello,My username got "1" after Spotify verify my account.What happened?

  • Newbie
  • Hello, My username got "1" after Spotify verify my account. What happened?
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Application failed

Pasword and username forgotten, what can i do?

  • Newbie
  • Pasword and username forgotten, what can i do?
  • user-removed
  • Not applicable
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Device limit

Hi, I didn't know about the device limit until recently when without notice (except for one tablet device) all of my offline content was gone on every device. I would have liked to at least choose which device should be reset. Is this a known issue? ...

  • Casual Listener
  • Hi,   I didn't know about the device limit until recently when without notice (except for one tablet device) all of my offline content was gone on every device. I would have liked to at leas...
  • ytenok
  • Newbie
  • 17146 Views
  • 12 replies
  • 10 likes
  • 17146 Views
  • 12 replies
  • 10 likes

I payed premium family and 2 days later it says I don't have it anymore what happen ?

On november 19 I payed premium for my family and today November 22 it says we dont have premium . What happen ? I have my ticket .

  • Newbie
  • On november 19 I payed premium for my family and today November 22 it says we dont have premium . What happen ? I have my ticket . 
  • user-removed
  • Not applicable
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 186 Views
  • 1 replies
  • 0 likes

3 months for $0.99 and student dicsount

I received an email about the offer for $0.99/month for 3 months of premium. I would like to upgrade to take advantage of this deal; I am also a student. Can I utilize the $0.99 deal for 3 months and then pay the student discount price of $5/month fo...

  • Newbie
  • I received an email about the offer for $0.99/month for 3 months of premium. I would like to upgrade to take advantage of this deal; I am also a student. Can I utilize the $0.99 deal for 3 months and...
  • user-removed
  • Not applicable
  • 1674 Views
  • 1 replies
  • 0 likes
  • 1674 Views
  • 1 replies
  • 0 likes

Not eligible

http://puu.sh/sqSl0/484e2c7c4f.png Why aren't I eligible for the "0.99 for three months" offer? I have no idea, that's why i'm coming to you, community.

  • Visitor
  • http://puu.sh/sqSl0/484e2c7c4f.png   Why aren't I eligible for the "0.99 for three months" offer? I have no idea, that's why i'm coming to you, community.
  • Mirluls
  • Music Fan
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Password help

So Spotify kicked me off today while I was listening to my music - asked me to relog in. Then told me my password was wrong. I reset the password and it's still telling me my password was wrong. So I did it again.. same thing. Any idea how I can fix ...

  • Newbie
  • So Spotify kicked me off today while I was listening to my music - asked me to relog in. Then told me my password was wrong. I reset the password and it's still telling me my password was wrong. So I...
  • user-removed
  • Not applicable
  • 474 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 474 Views
  • 5 replies
  • 0 likes

Spotify Premium Full Charge with Student Discount

I recently checked my bank account and I noticed that I was charged $9.99 by Spotify. I assume this is for Spotify premium but I was approved for the student discount. I have not received an email stating why this is the case. I also acknowledge that...

  • Casual Listener
  • I recently checked my bank account and I noticed that I was charged $9.99 by Spotify. I assume this is for Spotify premium but I was approved for the student discount. I have not received an email st...
  • Mirluls
  • Music Fan
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Charged for premium

I've been charged the past 3 months for premium but I don't even have it. Help!

  • Newbie
  • I've been charged the past 3 months for premium but I don't even have it. Help!
  • RickyWilkhu
  • Casual Listener
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes