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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80331 Views

9 replies

2 likes

Account
Login
  • 80331 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653624 Views

13 replies

4 likes

Account
  • 653624 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734015 Views

18 replies

29 likes

  • 734015 Views
  • 18 replies
  • 29 likes

How do I respond to a delete account request?

Hi, I sent a delete account request to Spotify and near the end of the email, it says: "Once we get a confirmation from you, we'll proceed with your request :)" the thing is the email does not especify how to confirm request. I would like to know wha...

Visitor

Hi,  I sent a delete account request to Spotify and near the end of the email, it says:  "Once we get a confirmation from you, we'll proceed with your request :)"  the thing is the ...

user-removed

Not applicable

2345 Views

4 replies

0 likes

  • 2345 Views
  • 4 replies
  • 0 likes

Did Anyone Else Have This Problem?

So I paid for the student Spotify and they charged my card but I don't have the subscription and I dont know how to get a hold of anyone. someone please help me. !

Newbie

So I paid for the student Spotify and they charged my card but I don't have the subscription and I dont know how to get a hold of anyone. someone please help me. !

Algee

Roadie

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Randomly Charged for Full Price with Student Discount

Hi there. I have been a university student for several years now, and have used the student discount for all the time that I have been in school. However, my bill for this month came out to $9.99 instead of $4.99, but I am still a student with the st...

Newbie

Hi there. I have been a university student for several years now, and have used the student discount for all the time that I have been in school. However, my bill for this month came out to $9.99 ins...

Bellanelson1018

Casual Listener

467 Views

6 replies

0 likes

  • 467 Views
  • 6 replies
  • 0 likes

Spotify

You guys are charging my card and I don't even listen to Spotify. How do I get my money back and for you guys to stop charging me??

Newbie

You guys are charging my card and I don't even listen to Spotify. How do I get my money back and for you guys to stop charging me??

KatesHere

Community Legend

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two accounts, payed premium on wrong

Payed for a year on the wrong account (didn't know I had two).How do I get my money back?

Newbie

Payed for a year on the wrong account (didn't know I had two). How do I get my money back?

RodrigoPalma

Roadie

366 Views

2 replies

0 likes

Premium
  • 366 Views
  • 2 replies
  • 0 likes

Solved!! Keeps asking to log on premium account which i already have

Hi! Recently I bought a new phone and moved my apps from one phone to the other and when I logged in on spotify it keeps asking to upgrade on a premium account which I already have. It also did not logged the songs I previously had on the other phone...

Visitor

Hi! Recently I bought a new phone and moved my apps from one phone to the other and when I logged in on spotify it keeps asking to upgrade on a premium account which I already have. It also did not l...

sakura08

Roadie

2553 Views

5 replies

0 likes

Premium
  • 2553 Views
  • 5 replies
  • 0 likes

Account hacked

Hello Since a while, my spotify account is hacked. Some german sometimes just takes my account and switch his music to his I9300 phone. The problem: He changed my password and changed the email adress to one that does not exist. I have tried to creat...

Newbie

Hello   Since a while, my spotify account is hacked. Some german sometimes just takes my account and switch his music to his I9300 phone.   The problem: He changed my password and chang...

tomasrex

Roadie

288 Views

1 replies

0 likes

Account
  • 288 Views
  • 1 replies
  • 0 likes

Wrong Email Used While Registering

I recently made a new Spotify account [gemfuzz] and after forgetting my password for it I realized that I had goofed when making it and mistyped my email address. I'm only using this account in order to post to the forum and try to get some help My c...

Newbie

I recently made a new Spotify account [gemfuzz] and after forgetting my password for it I realized that I had goofed when making it and mistyped my email address.   I'm only using this account...

Bearfootrecords

Community Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

It's not letting me pay with my PayPal.

As soon as I get to the PayPal page where my 'default payment method' is listed, I click on agree and pay then it goes back to the Spotify front page and I'm not Premium somehow. There's absolutely nothing wrong with my PayPal account as I bought on ...

Newbie

As soon as I get to the PayPal page where my 'default payment method' is listed, I click on agree and pay then it goes back to the Spotify front page and I'm not Premium some...

Bearfootrecords

Community Legend

343 Views

1 replies

0 likes

Subscription
  • 343 Views
  • 1 replies
  • 0 likes

Misleading process to cancel subscription

Earlier this month, I decided to cancel my subscription as I can't really afford to keep paying for it.I went on to the Spotify website and went to my account, where I chose to cancel my subscription. After clicking the option to cancel my subscripti...

Newbie

Earlier this month, I decided to cancel my subscription as I can't really afford to keep paying for it. I went on to the Spotify website and went to my account, where I chose to cancel my subscripti...

KatesHere

Community Legend

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hei

Hei jeg oppdaget at jeg har premium family, men jeg ønsket kun premium. kan dere være snill å andre mitt abonnement? det var vanskelig endre det selv.

Visitor

Hei jeg oppdaget at jeg har premium family, men jeg ønsket kun premium. kan dere være snill å andre mitt abonnement?  det var vanskelig endre det selv. 

Anyk17

Spotify Star

479 Views

5 replies

0 likes

  • 479 Views
  • 5 replies
  • 0 likes

Superuser Contribution Trying to cancel premium on an account i cant log into

I have been trying to cancell my premium membership on an account that i completely forgot how to log into. Not only do i not remember the password but i cant remember which email i have associated with the account. Is there some way to contact spoti...

Newbie

I have been trying to cancell my premium membership on an account that i completely forgot how to log into. Not only do i not remember the password but i cant remember which email i have associated w...

RodrigoPalma

Roadie

478 Views

2 replies

0 likes

  • 478 Views
  • 2 replies
  • 0 likes

Spotify Family

My boyfriend has a free Spotify account. I have a premium account and I want to change to a family account and add him to it. Will he be able to keep all of his current playlists and songs when I add him to my family account?

Newbie

My boyfriend has a free Spotify account.  I have a premium account and I want to change to a family account and add him to it.  Will he be able to keep all of his current playlists and song...

Maxim

Spotify Star

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Creating a new student premium account

Hello, Long time spotify user. I recently deleted my facebook, so i had to create a new spotify account (this one) as my old one was linked to it. The problem is that I cant get the student discount becuase my school credentials at SUNY Brockport are...

Newbie

Hello, Long time spotify user. I recently deleted my facebook, so i had to create a new spotify account (this one) as my old one was linked to it. The problem is that I cant get the student discount ...

RodrigoPalma

Roadie

461 Views

2 replies

0 likes

  • 461 Views
  • 2 replies
  • 0 likes

I have been charged twice

HiI have been charged once through apple and once with pay pal. Please can you help?

Casual Listener

Hi I have been charged once through apple and once with pay pal. Please can you help?

Charlkin

Casual Listener

272 Views

2 replies

0 likes

  • 272 Views
  • 2 replies
  • 0 likes

Spotify family

Hi, even if i paid for a family account I don't manage to get the account premium on the application. I am the only one who has this kind of problem in my family.

Casual Listener

Hi, even if i paid for a family account I don't manage to get the account premium on the application. I am the only one who has this kind of problem in my family.

mrocatenacci

Casual Listener

280 Views

2 replies

0 likes

  • 280 Views
  • 2 replies
  • 0 likes

Solved!! I need to get my Playlist from my old Spotify account

hi, my old spotify account was linked to facebook and I don't have that account anymore, so I created a new Spotify account and I want to know if there is a way to recover my old playlist. Thanks for your help

Newbie

hi, my old spotify account was linked to facebook and I don't have that account anymore, so I created a new Spotify account and I want to know if there is a way to recover my old playlist. Thanks for...

sky11

Music Fan

1312 Views

3 replies

0 likes

  • 1312 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't log in

I tried multiple times to log in on Spotify's desktop application on my Mac.I tried through Facebook and using my email and password.I ended up resetting my password but that didn't work.I signed out everywhere and then logged back in on my phone usi...

Visitor

I tried multiple times to log in on Spotify's desktop application on my Mac. I tried through Facebook and using my email and password. I ended up resetting my password but that didn't work. I sign...

Anyk17

Spotify Star

261 Views

1 replies

0 likes

Account
Login
  • 261 Views
  • 1 replies
  • 0 likes