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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 166613 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 166613 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11209 Views
  • 6 replies
  • 11 likes
  • Security
  • 11209 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514270 Views
  • 986 replies
  • 112 likes
  • Account
  • 514270 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125631 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125631 Views
  • 74 replies
  • 12 likes

Is there a log/history of previous profile names?

Hi!My 8 years old is using my spotify account and the past year or two he's been having fun changing the profile name and picture regularly. Putting random and sometimes hilarious things (with the little enlighs he knows from 2nd grade at school)Now ...

  • Regular
  • Hi! My 8 years old is using my spotify account and the past  year or two he's been having fun changing the profile name and picture regularly. Putting random and sometimes hilarious things (wit...
  • Jose_M
  • Spotify Star
  • 5234 Views
  • 9 replies
  • 0 likes
  • Account
  • 5234 Views
  • 9 replies
  • 0 likes

How to find people on spotify if i know their facebook but we are not friends

I know this persons facebook and i can go on their profile, but im unsure as to how to find their spotify? i don't know their username and i doubt i will ever see this person again so i cant get it but is there anyway i can figure out their username ...

  • Newbie
  • I know this persons facebook and i can go on their profile, but im unsure as to how to find their spotify? i don't know their username and i doubt i will ever see this person again so i cant get it b...
  • itsdanriley
  • Gig Goer
  • 18137 Views
  • 2 replies
  • 0 likes
  • 18137 Views
  • 2 replies
  • 0 likes

Superuser Contribution Discover Weekly keeps recycling the same songs

Discover Weekly was a great service at first. I've found some really good music through it that I probably wouldn't otherwise. Then, a few months ago, I started getting the same tracks again. The first week with any duplicates actually had a song fro...

  • Music Fan
  • Discover Weekly was a great service at first. I've found some really good music through it that I probably wouldn't otherwise. Then, a few months ago, I started getting the same tracks again. The fir...
  • musambani
  • Regular
  • 19191 Views
  • 68 replies
  • 78 likes
  • 19191 Views
  • 68 replies
  • 78 likes

Solved!! Kann ich aus einem FamilyAbo austreten?

Plan: PremiumFamilyCountry: Germany Hi, ist es möglich aus einem Premium FamilyAbo auszutreten, sich ein eigenes Premium Abo zu kaufen und Benutzername, Playlists und Follower mitzunehmen?Ist der Wechsel möglich, dass man von außen also keinen Unters...

  • Visitor
  • Plan: PremiumFamily Country: Germany     Hi, ist es möglich aus einem Premium FamilyAbo auszutreten, sich ein eigenes Premium Abo zu kaufen und Benutzername, Playlists und Fol...
  • adrian_oechsner
  • Roadie
  • 13482 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 13482 Views
  • 1 replies
  • 0 likes

Why was o changed twice this month

I just checked my credit card and I was charged for Spotify twice two days apart

  • Visitor
  • I just checked my credit card and I was charged for Spotify twice two days apart
  • Jose_M
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

We have premium duo but can only listen one at a time

If I’m listening to it he can turn his on and then mine won’t play

  • Visitor
  • If I’m listening to it he can turn his on and then mine won’t play
  • Jose_M
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Unable to set up Premium account in Thailand

PlanPremium (to be)CountryThailandDevice(Samsung S22 Ultra, HP Envy)Operating System(Android 13, Windows 11) My Question or IssueHi all I recently moved to Thailand from the UK. I only ever had a Free Spotify account in the UK but now we have set up ...

  • Casual Listener
  • Plan Premium (to be) Country Thailand Device (Samsung S22 Ultra, HP Envy) Operating System (Android 13, Windows 11)   My Question or Issue Hi all   I recently moved to Thailand ...
  • Jose_M
  • Spotify Star
  • 636 Views
  • 3 replies
  • 0 likes
  • Account
  • 636 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo iniciar sesión con Facebook desde que olvide desactivar el modo of

Contrate Premium por un mes y active el modo offline para escuchar mi contenido descargado, pero al terminar el mes de Premium, olvide desactivar el modo Offline y ahora ya no me deja entrar desde la aplicación, me aparece (Error de conexión) a pesar...

  • Casual Listener
  • Contrate Premium por un mes y active el modo offline para escuchar mi contenido descargado, pero al terminar el mes de Premium, olvide desactivar el modo Offline y ahora ya no me deja entrar desde la...
  • Vasil
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Necesito cambiar el nombre de usuario

Mi usuario aparece con puras letras y necesito cambiarla, porque no deja que otros me encuentren y no puedo asociarla con otra red social.

  • Visitor
  • Mi usuario aparece con puras letras y necesito cambiarla, porque no deja que otros me encuentren y no puedo asociarla con otra red social.
  • Yordan
  • Moderator
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Profile picture and username does not change in the app

I changed my username and profile picture on Spotify desktop (Windows), but after 3 days, and several attempts of logging out/in again, cleaning cache, and etc., I cannot see the new username or profile picture in the app (Android). Also, I am still ...

  • Casual Listener
  • I changed my username and profile picture on Spotify desktop (Windows), but after 3 days, and several attempts of logging out/in again, cleaning cache, and etc., I cannot see the new username or prof...
  • Bonanza12
  • Casual Listener
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

Ich möchte ein Konto kündigen

Ich habe zwei Konten, einer benutze ich aber einer nicht , ich bezahle aber zwei bitte helfen sie mir ein Konto zu kündigen oder ich kündige die beiden.

  • Visitor
  • Ich habe zwei Konten, einer benutze ich aber einer nicht , ich bezahle aber zwei bitte helfen sie mir ein Konto zu kündigen oder ich kündige die beiden.
  • Jose_M
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Play an Ad free playlist from a Free Account to Premium?

Hi, I have a Spotify Free Account. Can I email a playlist to someone with Premium and it will play it without ads? I’m looking to play a suitable playlist at a funeral wake, the pub has Premium and it would be better to have no ads!

  • Newbie
  • Hi, I have a Spotify Free Account. Can I email a playlist to someone with Premium and it will play it without ads? I’m looking to play a suitable playlist at a funeral wake, the pub has Premium and i...
  • kaworu_bloodpaw
  • Roadie
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Changes in name and photo not updated for all users

I have change my user name and my photo but some friends keep seeing my old name and photo.

  • Casual Listener
  • I have change my user name and my photo but some friends keep seeing my old name and photo.
  • Martingr91
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

spotify keeps unblocking a profile

i have a profile blocked, but every time i go back to check since even with blocking, they somehow access my profile, it always says unblocked. i don't know if it's unblocking them just when i go back to check, or if it automatically unblocks them if...

  • Casual Listener
  • i have a profile blocked, but every time i go back to check since even with blocking, they somehow access my profile, it always says unblocked. i don't know if it's unblocking them just when i go bac...
  • Jose_M
  • Spotify Star
  • 988 Views
  • 3 replies
  • 0 likes
  • 988 Views
  • 3 replies
  • 0 likes