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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398856 Views
  • 950 replies
  • 107 likes
  • Account
  • 398856 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171676 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171676 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99137 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99137 Views
  • 68 replies
  • 10 likes

Solved!! Paying for premium but i dosent work

My account is Kvamsveien8 and im paying for premium every month but i only ger the free version help me?

  • Newbie
  • My account is Kvamsveien8 and im paying for premium every month but i only ger the free version help me?
  • crematedman
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! Account with facebook account, cannot acces anymore

I used to login in to spofify with facebook (https://open.spotify.com/user/116969356). With this account i have a lot of playlist. Recently i have create a new account (iptingshing). As it is a new account i needed to migrate my playlists. I tought t...

  • Newbie
  • I used to login in to spofify with facebook (https://open.spotify.com/user/116969356). With this account i have a lot of playlist. Recently i have create a new account (iptingshing). As it is a new a...
  • crematedman
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Login
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! Keep charging me more

I'm getting upset because I don't want to have to delet my Spotify. But I qualify for the student discount but Spotify keeps charging me $10 instead of $5. How can I stop this ?

  • Newbie
  • I'm getting upset because I don't want to have to delet my Spotify. But I qualify for the student discount but Spotify keeps charging me $10 instead of $5. How can I stop this ?
  • crematedman
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice when I purchased student premium

Today, november 21. I purchased the student discount premium and they charged me twice...instead of one time....

  • Newbie
  • Today, november 21. I purchased the student discount premium and they charged me twice...instead of one time....
  • crematedman
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!! NOT PAYING FOR MY BOYFRIENDS SPOTIFY!

My paypal was charged twice because my boyfriend signed up under me. I am not paying for his spotify premium because we are no longer together. There's no way to tell which accounts the paypal charges are linked to. The order number and receipt numbe...

  • Newbie
  • My paypal was charged twice because my boyfriend signed up under me. I am not paying for his spotify premium because we are no longer together. There's no way to tell which accounts the paypal charge...
  • crematedman
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country to Japan: "Spotify isn't available in this country yet"

I recently moved to Japan and found that Spotify has finally arrived here! Unfortunately though, I cannot seem to add a new card from Japan as my primary payment method. I followed the process for changing your country on the support page, however wh...

  • Newbie
  • I recently moved to Japan and found that Spotify has finally arrived here! Unfortunately though, I cannot seem to add a new card from Japan as my primary payment method.   I followed the proce...
  • crematedman
  • Community Legend
  • 798 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 798 Views
  • 1 replies
  • 0 likes

Paying twice

Why do you have to pay to separate times and you are login as the same profile

  • Visitor
  • Why do you have to pay to separate times and you are login as the same profile
  • crematedman
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Subscription
    Unlimited
  • 183 Views
  • 1 replies
  • 0 likes

Having trouble with access to playlist

I have a Premium account. I haven't been able to access my playlist for a couple of months now. $10.00 a month have been taken out of my checking account and apparently you have no record of my premium account. My cell phone number is 860-490-6847. C...

  • Newbie
  • I have a Premium account. I haven't been able to access my playlist for a couple of months now. $10.00 a month have been taken out of my checking account and apparently you have no record of my premi...
  • crematedman
  • Community Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • Premium
  • 123 Views
  • 1 replies
  • 0 likes

I can't close the New Playlist button

The other night, I created a new playlist, and ever since, I've had this New Playlist button (for creating more playlists) sandwiched between the Now Playing tab & my list of playlists.I can't figure out how to turn it off or get rid of it.

  • Regular
  • The other night, I created a new playlist, and ever since, I've had this New Playlist button (for creating more playlists) sandwiched between the Now Playing tab & my list of playlists. I can't ...
  • crematedman
  • Community Legend
  • 192 Views
  • 3 replies
  • 0 likes
  • Other
  • 192 Views
  • 3 replies
  • 0 likes

Being charged twice for Premium Account

I am currently being charged 2 different prices for my Premium Account when I was only suppose to be charged once. I am upset because it is coming out of my bank account and I wasn't planning on double payments. It makes no scense to me. Another ques...

  • Newbie
  • I am currently being charged 2 different prices for my Premium Account when I was only suppose to be charged once. I am upset because it is coming out of my bank account and I wasn't planning on doub...
  • user-removed
  • Not applicable
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
  • 126 Views
  • 1 replies
  • 0 likes

Solved!! can't play the current track

Today i changed the e-mail adress and the password of my account. After that i needed to re log in. Each song i tried to play could not be played.I tried to play tracks on my computer, my smartphone and my Playstation 4 which worked before without a ...

  • Visitor
  • Today i changed the e-mail adress and the password of my account. After that i needed to re log in. Each song i tried to play could not be played. I tried to play tracks on my computer, my smartphon...
  • stefilix933
  • Newbie
  • 438 Views
  • 8 replies
  • 1 likes
  • Account
    Free
  • 438 Views
  • 8 replies
  • 1 likes

Solved!! Which spotify account am I paying? I do not have Premium, but I am charged $10 monthly.

Spotify is charging me 10$ on my credit card since many months ago. I have no idea which account I am paying for, but I am certain it is not this one (my account), since I do not even have premium. Can somebody help me find which account am I paying ...

  • Newbie
  • Spotify is charging me 10$ on my credit card since many months ago. I have no idea which account I am paying for, but I am certain it is not this one (my account), since I do not even have premium. C...
  • user-removed
  • Not applicable
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Solved!! Family Premium Account - Temporarily Suspend 1 Person

Family of 5, we currently have Spotify Premium. My daughter however has has some behavioral problems and as a consequence, I want to temporarily suspend her account. In other words, I don't want her being able to access her Spotify account but I also...

  • Newbie
  • Family of 5, we currently have Spotify Premium.  My daughter however has has some behavioral problems and as a consequence, I want to temporarily suspend her account. In other words, I don't wan...
  • Mirluls
  • Music Fan
  • 2436 Views
  • 1 replies
  • 1 likes
  • 2436 Views
  • 1 replies
  • 1 likes

Password issue

Signed up to premium yesterday and the app logged me out. Logged in and it says password is incorrect. Changed this and still incorrect. It seems I can not log into the app at all but can log into the online page. Need the app need help? Can see I am...

  • Casual Listener
  • Signed up to premium yesterday and the app logged me out. Logged in and it says password is incorrect. Changed this and still incorrect. It seems I can not log into the app at all but can log into th...
  • Pete260
  • Casual Listener
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

3 months for $0.99 unfair

I just started the premium trial last week. I feel extremely ripped off now that I can't get in on the 3 month deal right now and there is no way to contact Spotify. This is not making me want to continue with this joke of a service.

  • Music Fan
  • I just started the premium trial last week.   I feel extremely ripped off now that I can't get in on the 3 month deal right now and there is no way to contact Spotify.   This is not mak...
  • user-removed
  • Not applicable
  • 193 Views
  • 3 replies
  • 0 likes
  • 193 Views
  • 3 replies
  • 0 likes

Disconect from fb now cant login

Hi I disconnected from facebook using my spotify desktop app. I originally joined spotify using a spotify account and not facebook. After having disconnected from facebook i can not longer log in to my account. I can't find a way to receive a new pas...

  • Newbie
  • Hi I disconnected from facebook using my spotify desktop app. I originally joined spotify using a spotify account and not facebook. After having disconnected from facebook i can not longer log in to ...
  • LordRollin
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Account Showing two names

Hi, I am using spotify for a blog i run, i had the account under the name but now it is showing my own name. I've disconnected if from Facebook but it still shows up as Me not the blog name when creating titles. any help would be great thanks

  • Newbie
  • Hi, I am using spotify for a blog i run, i had the account under the name but now it is showing my own name. I've disconnected if from Facebook but it still shows up as Me not the blog name when crea...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Spotify Premium Offline Songs Not Working

Subscription is going on, Spotify says I have premium but still the "download switch" doesnt show up and I cant listen to anything offline. Happens in all my devices, and we are in the middle of a roadtrip, musicless Whats up?

  • Newbie
  • Subscription is going on, Spotify says I have premium but still the "download switch" doesnt show up and I cant listen to anything offline. Happens in all my devices, and we are in the middle of a ro...
  • Hannnahxoxo
  • Newbie
  • 176 Views
  • 2 replies
  • 0 likes
  • Premium
  • 176 Views
  • 2 replies
  • 0 likes

Solved!! Can't add family member after changing address

As we had relocated to a new country I wanted to change the country on mine and my wife's account.Changing the details on mine was easy. Changing the details on my wife's account on the other hand is an ongoing nightmare. As we had a family plan I wa...

  • Casual Listener
  • As we had relocated to a new country I wanted to change the country on mine and my wife's account. Changing the details on mine was easy. Changing the details on my wife's account on the other hand ...
  • Solent
  • Casual Listener
  • 1240 Views
  • 2 replies
  • 1 likes
  • Account
    Free
    Premium
  • 1240 Views
  • 2 replies
  • 1 likes

Extend My Premium Account

Hi,I tried to extend my spotify Premium account using a redeem code a friend bought me. After i enter the code the account seems to accpet the code, but today i received the following message: "Your subscription payment failed.You'll lose your subscr...

  • Casual Listener
  • Hi, I tried to extend my spotify Premium account using a redeem code a friend bought me.   After i enter the code the account seems to accpet the code, but today i received the following mess...
  • abovebeyond16
  • Casual Listener
  • 2696 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2696 Views
  • 2 replies
  • 0 likes