Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hey! I have a spotyfy premium, I can Log in to my account on spotyfy web but I can not play any music I have no acces to my playlists or search engine at all. How can I fix that. Its quite bad that Ipay for it and can not use it
I have a family account, I use my family account - and I am also paying for one. Now I want to change my payment details because I recently changed banks. Though when I log in to my account on the web it says I still have a free account, which is not...
Had Spotify free trial version several months ago. Just wanted to actually buy Spotify and can't get logged in. Successfully changed my password. Tried even signing up as a new client but it says my email is already registered as an account so it won...
Hi I just started a family account.When I was about to enter the first family member (besides me) Spotify asked me to supply information (name, address etc). I assumed this was for the member I was adding, so I entered the name of my wife. But as I u...
Hi all,my wife has deleted her Facebook Account but needed it to login to Spotify.Now she cannot login anylonger she forgot her password.She cannot change her password, because Spotify tells her she has to change it in Facebook, but she's deleted her...
Hi,my daughter had a premium account, and moved across to my family account, now all her downloaded music is getting deleted from her i phone,Any ideasCheers
So, i know that disconnecting Facebook and Spotify accounts is a common topic and I've read TONS of forums on how to do that, but what if I have a premium account through my Starbucks employment? It's not giving me the option to delete my account and...
Hello,I have a family account, but I can't set my physical address (my house). How can I set that parameter of my profile?Thank you
Why I can't share music on my spotify?
Please help,last day my spotify said "you can only use 14 days in abroad" but I never went to the anohter country.When I saw my country on settings,It was looking true.
So, after a few months, I decided to login to my spotify account (on my mac) to enjoy some good music. Unfortunately, I encountered a few issues: 1. Logging in is frustrating. Even though I tried to reset my password a few times and getting the notif...
I moved from the UK to Austria and Spotify has now started to refuse to log in with facebook, I'm logged in on the website, however when I try to log in on the app it says "Your country does not match the one set in your profile. To continue use upda...
I just switched phones and when I first logged into Spotify but it didn't recognize that I have a premium account. It's now not recognizing my email address, but will send my email a can't remember my password link, so must have my account in the sys...
I have had a premium account for several years, but want to join my dad's Family Sharing account to save some cash. My premium account was a subscription in iTunes. Per Spotify's instructions, I cancelled my account in order for me to join the Family...
I am trying to buy a Familiar Plan, but when i complete the data of credit card, and click in the button at the end of form, nothing happens... I tried with Mozilla and Chrome...Any idea? Thank you a lot!
On the website I had two emails linked accidentally. I looked and both say I am spotify free now. But on my app it says premium and I'm still being charged for premium. The app also doesn't let you do anything in it in regard to account settings. Hel...
I am getting charged by Spotify each month, yet I can't access an existing account. I have logged in through fb but the account doesn't exist, I try with an email, email doesn't exist. I say forgot password, and says I have no account associated with...
We now have a family account, i have logged off and logged back on with my personal account and am showing as an active family member but my playlists are gone. I have tried to recover them and it states that i have none to recover.
so im triying to log in, im currently in Colombia, i was 3 weeks ago in USA and i changed on my profile to USA so i can used it while i was there; as i was saying, im back in Colombia and i changed it again to Colombia on my profile but it doesnt wor...
Hi! My premium account is being charged through my mobile service provider. But im planning to switch to another provider. Do i just change my payment option first to keep my premium account active? Or can i temporarily unsubscribe to my premium acco...