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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76086 Views

28 replies

0 likes

  • 76086 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93748 Views

9 replies

2 likes

Account
Login
  • 93748 Views
  • 9 replies
  • 2 likes

Superuser Contribution 3 MESES POR 9 PESOS

SOY NUEVA EN SPOTIFY, QUISIERA APROVECHAR LA OFERTA DE 3 MESES POR 9 PESOS, QUIERO REALIZAR EL PAGO CON LA TARJETA DE MI NOVIO, EL YA A PAGADO SPOTIFY PREMIUM CON SU TARJETA, AL USARLA SI ME HARAN VALIDA LA PROMOCION, ES QUE NO CUENTO CON NINGUN OTRA...

Newbie

SOY NUEVA EN SPOTIFY, QUISIERA APROVECHAR LA OFERTA DE 3 MESES POR 9 PESOS, QUIERO REALIZAR EL PAGO CON LA TARJETA DE MI NOVIO, EL YA A PAGADO SPOTIFY PREMIUM CON SU TARJETA, AL USARLA SI ME HARAN VA...

RodrigoPalma

Roadie

712 Views

1 replies

0 likes

  • 712 Views
  • 1 replies
  • 0 likes

Superuser Contribution cobrança indevida

Ontem foi cobrado 10 reais e hoje 1,99 e eu estou com a assinatura free ainda. Não entendi essas cobranças.

Newbie

Ontem foi cobrado 10 reais e hoje 1,99 e eu estou com a assinatura free ainda. Não entendi essas cobranças.

RodrigoPalma

Roadie

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something wrong with subscription

Hello,My name is Rytis Bukauskas. My father (Dainius Bukauskas, user: dainiusbk, email: ************@******.com), ordered subscription. BUT, we have a problem. I wanted to subscribe him 3 months for 0.99 EUR. BUT, a spotify website said that already ...

Casual Listener

Hello, My name is Rytis Bukauskas. My father (Dainius Bukauskas, user: dainiusbk, email: ************@******.com), ordered subscription. BUT, we have a problem. I wanted to subscribe him 3 months ...

RodrigoPalma

Roadie

377 Views

2 replies

0 likes

  • 377 Views
  • 2 replies
  • 0 likes

Superuser Contribution Facebook login no longer works on iPhone.

Facebook login no longer works on iPhone. I just shows the facebook logo and the word, 'confirm'. But it does not login. Is there a solutions, is there anyway to contact support? I am a premium member.

Casual Listener

Facebook login no longer works on iPhone.  I just shows the facebook logo and the word, 'confirm'.  But it does not login.   Is there a solutions, is there anyway to contact support?...

RodrigoPalma

Roadie

270 Views

1 replies

0 likes

Account
Login
Premium
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in on iPhone 7

I just got the iPhone 7 and have to log into all my apps again and the Spotify app isn't working. I've clicked "Log In" several times and nothing happens, it's almost like the button isn't even working. Also tried "Sign Up", tried deleting and reinst...

Newbie

I just got the iPhone 7 and have to log into all my apps again and the Spotify app isn't working. I've clicked "Log In" several times and nothing happens, it's almost like the button isn't even worki...

bkenah

Newbie

1172 Views

4 replies

0 likes

Login
  • 1172 Views
  • 4 replies
  • 0 likes

Won't work with a Canadian credit card

I have a TD Canada Trust Visa card, but when I try to use it, Spotify says that they are not in that country. What is the problem here?

Casual Listener

I have a TD Canada Trust Visa card, but when I try to use it, Spotify says that they are not in that country. What is the problem here?

MarcWurf

Newbie

1419 Views

4 replies

0 likes

Premium
Subscription
  • 1419 Views
  • 4 replies
  • 0 likes

Im being charged for spotify premium when I dont have premium!

I've been charged 4 times in the last 4 months for Spotify Premium, but my credit card is not linked to any account. Help!

Newbie

I've been charged 4 times in the last 4 months for Spotify Premium, but my credit card is not linked to any account. Help!

Thooper10

Casual Listener

3061 Views

14 replies

5 likes

Account
Premium
Subscription
  • 3061 Views
  • 14 replies
  • 5 likes

del plan familiar a premium

Acabe de registrarme a premium, como bi el plan familiar (para utilizarlo con la familia) me anote, pero como ellos no querian, lo cambie a premium de nuevo, la pregunta es: sigue la promoción de 3 meses si me pase de familiar a premium?Today i regis...

Casual Listener

Acabe de registrarme a premium, como bi el plan familiar (para utilizarlo con la familia) me anote, pero como ellos no querian, lo cambie a premium de nuevo, la pregunta es: sigue la promoción de 3 m...

Bittencourt

Spotify Star

479 Views

3 replies

0 likes

Account
Premium
Subscription
  • 479 Views
  • 3 replies
  • 0 likes

Will I be billed twice?

How do I check to make sure I wasn't charged twice? My reknew date is today and I canceled it and switched to the student premium since I'm in school and on a budget. I just want to make sure I'm only going to be charged for the student rate and not ...

Newbie

How do I check to make sure I wasn't charged twice? My reknew date is today and I canceled it and switched to the student premium since I'm in school and on a budget. I just want to make sure I'm onl...

iftinisrad

Regular

403 Views

2 replies

0 likes

Account
  • 403 Views
  • 2 replies
  • 0 likes

Paysafe + 3 months subscription

Hi!Currently, there's an offer for 3 months of premium for 9 NOK, equivalent to 1 dollar, and I would like to use Paysafecard to be able to take part in this offer, is this possible?

Casual Listener

Hi! Currently, there's an offer for 3 months of premium for 9 NOK, equivalent to 1 dollar, and I would like to use Paysafecard to be able to take part in this offer, is this possible?

HennyCovers

Casual Listener

389 Views

2 replies

0 likes

  • 389 Views
  • 2 replies
  • 0 likes

Offline play

I'm paying premium for Spotify but my music isn't playing offline

Newbie

I'm paying premium for Spotify but my music isn't playing offline

Jacob

Community Legend

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

When did I join spotify

Was wondering if someone could let me know when I joined spotify?Thanks.Pete.

Newbie

Was wondering if someone could let me know when I joined spotify? Thanks. Pete.

Jacob

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Solved!! Spotify player being hijacked playing music i dont want to play

I have had this problem for a while now and it's getting very annoying. When Im listening to music songs will be queued up, without me queueing them, making it quite annoying to try to listen without changing to offline mode. This happens across all ...

Newbie

I have had this problem for a while now and it's getting very annoying.   When Im listening to music songs will be queued up, without me queueing them, making it quite annoying to try to liste...

Jacob

Community Legend

804 Views

1 replies

0 likes

  • 804 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei a conta e meu Premium ainda não consigo usar

Eu fiquei 1 mês e alguns dias sem pagar a o spotify e então ele ficou pausado. E ontem em consegui pagar a conta e mesmo assim o premium ainda não voltou. O que faço?

Visitor

Eu fiquei 1 mês e alguns dias sem pagar a o spotify e então ele ficou pausado. E ontem em consegui pagar a conta e mesmo assim o premium ainda não voltou. O que faço?

Luciana5

Newbie

331 Views

3 replies

0 likes

  • 331 Views
  • 3 replies
  • 0 likes

Spotify Mini Player Concept

I Bought Spotify Premium with my Credit Card but I still with a Free Account, I payed a few days ago...

Casual Listener

I Bought Spotify Premium with my Credit Card but I still with a Free Account, I payed a few days ago...

lNikoko

Casual Listener

314 Views

2 replies

0 likes

  • 314 Views
  • 2 replies
  • 0 likes

Cant buy premium for 0.99£

I cant buy premium for 0.99£, it stands '' It appears that you're not eligible for this offer'' and i dont understand why. Does anyone else have the same problem?

Newbie

I cant buy premium for 0.99£, it stands '' It appears that you're not eligible for this offer'' and i dont understand why. Does anyone else have the same problem?

Maxim

Spotify Star

228 Views

1 replies

0 likes

Premium
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! Switching between devices

I recently upgraded to the family premium subscription. I added my sons phone to my plan and now we both can't listen to music at the same time, if I'm listening to music and he gets on the app, it switches the music from my device to his and vice ve...

Casual Listener

I recently upgraded to the family premium subscription. I added my sons phone to my plan and now we both can't listen to music at the same time, if I'm listening to music and he gets on the app, it s...

Cvallie

Casual Listener

2912 Views

2 replies

0 likes

  • 2912 Views
  • 2 replies
  • 0 likes

primary mail changed to another one not mine

Hi, 4 hours ago i received in my mail someone changed my account mail to another one @mailnesia.com, so i suposed someguy hacked my account, the question is, how i can proceed to recover my spotify account? and the most important, when they changed t...

Casual Listener

Hi, 4 hours ago i received in my mail someone changed my account mail to another one @mailnesia.com, so i suposed someguy hacked my account, the question is, how i can proceed to recover my spotify a...

reprografiabv

Casual Listener

775 Views

2 replies

0 likes

Account
Login
Security
  • 775 Views
  • 2 replies
  • 0 likes

Solved!! Being charged from premium account instead of student account

Hi I've been charged £9.99 for a premium account this month, I have had the service for 12 months however I am still a student. Can I be refunded the £5 and go back to a student account paying £4.99 please? Is there a way I can prove I am still stude...

Newbie

Hi I've been charged £9.99 for a premium account this month, I have had the service for 12 months however I am still a student. Can I be refunded the £5 and go back to a student account paying £4.99 ...

Maxim

Spotify Star

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes