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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88912 Views

9 replies

2 likes

Account
Login
  • 88912 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759042 Views

18 replies

29 likes

  • 759042 Views
  • 18 replies
  • 29 likes

Can't Update my Payment Details

I have had few emails and notifications from spotify that my premium subscription is about to expire and I need to update my payment details. Each time I try and do it the website says 'it seems your card or payment provider is having a bad day'. I k...

Casual Listener

I have had few emails and notifications from spotify that my premium subscription is about to expire and I need to update my payment details.   Each time I try and do it the website says 'it s...

Bearfootrecords

Community Legend

557 Views

3 replies

1 likes

  • 557 Views
  • 3 replies
  • 1 likes

Non spotify region credit card

I recently moved to dubai from LA & changed my banks offcourse.now im trying to purchase the premium but it says my card is from a non spotify region.HELP PLEASE

Newbie

I recently moved to dubai from LA & changed my banks offcourse.now im trying to purchase the premium but it says my card is from a non spotify region.HELP PLEASE

Maxim

Spotify Star

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fiz o pagamento no cartão, fui debitado, mas o carregamento travou e não recebi o premium

Ontem,no dia 21 de outubro eu resolvi fazer um upgrade, fui no plano de um ano, fiz todo o processo, porém na aba de digitar o número é validar a operação o carregamento travou durante 5 minutos e eu fechei o aplicativo. O problema é que foram debita...

Casual Listener

Ontem,no dia 21 de outubro eu resolvi fazer um upgrade, fui no plano de um ano, fiz todo o processo, porém na aba de digitar o número é validar a operação o carregamento travou durante 5 minutos e eu...

FabianS_Bogota

Roadie

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Account won't log in

Hi, I got logged out of my Spotify and it says my password is wrong but it isn't. So I changed my password and still won't let me log in, not even with Facebook. How do I access my account?

Newbie

Hi, I got logged out of my Spotify and it says my password is wrong but it isn't. So I changed my password and still won't let me log in, not even with Facebook. How do I access my account?

marlonsphere

Roadie

215 Views

1 replies

0 likes

Login
  • 215 Views
  • 1 replies
  • 0 likes

Student discount on an new account

If I currently have the spotify student discount part on one account but I want to put it on a new account, is there anyway for that to work? I know it can only be on one account, but if I close my old account would I be able to put it on the new one...

Newbie

If I currently have the spotify student discount part on one account but I want to put it on a new account, is there anyway for that to work? I know it can only be on one account, but if I close my o...

marlonsphere

Roadie

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Can't enter new payment details

My payment card recently expired so my last payment didn't go through . I have logged in online and tried to enter new details only for the page to say form expires please reload and try again . Which I did several times and still noLuck. The same ha...

Newbie

My payment card recently expired so my last payment didn't go through . I have logged in online and tried to enter new details only for the page to say form expires please reload and try again . Whic...

Jenaann20

Casual Listener

516 Views

3 replies

0 likes

  • 516 Views
  • 3 replies
  • 0 likes

Family plan

I recieved the invitation for family plan, i nave a free account but i can t change it. I ve tried several times and always an error Message appears. Thanks.

Newbie

I recieved the invitation for family plan, i nave a free account but i can t change it. I ve tried several times and always an error Message appears. Thanks.       

crematedman

Community Legend

294 Views

2 replies

0 likes

  • 294 Views
  • 2 replies
  • 0 likes

Discoverly Week profile picture is not updating

I've created my spotify account using Facebook, I changed my profile picture 1 month ago and the dicoverly week cover is still using the old one. How can I change it? Ps: because I created the spotify account using the facebook I can't disconnect fro...

Newbie

I've created my spotify account using Facebook, I changed my profile picture 1 month ago and the dicoverly week cover is still using the old one. How can I change it?   Ps: because I created t...

marlonsphere

Roadie

363 Views

2 replies

0 likes

  • 363 Views
  • 2 replies
  • 0 likes

Transfering a Facebook account to a new account

I want my Facebook account "Mikkel Pontoppidan" to get transfered to my new account "Empedio"

Visitor

I want my Facebook account "Mikkel Pontoppidan" to get transfered to my new account "Empedio"

crematedman

Community Legend

226 Views

1 replies

0 likes

Account
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution paguei e virei free

TAVA Pagando SEMPRE O SPOTIFY NO BOLETO, DAI ATUALMENTE RESOLVI Colocar PELO CARTÃO DE CRÉDITO, SÓ QUE DAI PELA MINHA SUPRESA FOI COBRADO R $ 10,00 BELEZA, MAS DAI DO NADA Virei LIVRE, FUI LÁ E APERTEI EM ACTUALIZAÇÃO DE CONTA E FIZ TUDO DE NOVO DAI ...

Casual Listener

TAVA Pagando SEMPRE O SPOTIFY NO BOLETO, DAI ATUALMENTE RESOLVI Colocar PELO CARTÃO DE CRÉDITO, SÓ QUE DAI PELA MINHA SUPRESA FOI COBRADO R $ 10,00 BELEZA, MAS DAI DO NADA Virei LIVRE, FUI LÁ E APERT...

FabianS_Bogota

Roadie

217 Views

1 replies

0 likes

Account
Free
Premium
  • 217 Views
  • 1 replies
  • 0 likes

Family

Why does spotify app say the person needs to be in the same country as me when it is?

Newbie

Why does spotify app say the person needs to be in the same country as me when it is?

crematedman

Community Legend

232 Views

1 replies

0 likes

Account
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta Premium

Estou com o seguinte problema, coloquei os dados do meu cartão de crédito na minha conta para me tornar Premium, havia lá a seguinte promoção "30 dias de graça e depois começaria a cobrar". Porém não me tornei uma conta Premium e foi cobrado do meu c...

Newbie

Estou com o seguinte problema, coloquei os dados do meu cartão de crédito na minha conta para me tornar Premium, havia lá a seguinte promoção "30 dias de graça e depois começaria a cobrar". Porém não...

RodrigoPalma

Roadie

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei o mês, porém, minha conta virou free

Boa noite, sou premium no spotify a uns 3 ou 4 meses, e paguei a fatura do cartão do mês 10 (outubro), contudo, minha conta virou free após avisos de não ter sido pago. Tenho comprovante e a conta do cartão paga do mês 09 e 10. Aguardo uma resposta p...

Newbie

Boa noite, sou premium no spotify a uns 3 ou 4 meses, e paguei a fatura do cartão do mês 10 (outubro), contudo, minha conta virou free após avisos de não ter sido pago.  Tenho comprovante e a c...

RodrigoPalma

Roadie

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Oops! Something went wrong, please try again. error when trying to get to the redeem page

I received a gift card and I was trying to redeem it but I seem to be getting this error whenever I tried to click the open your gift button. So I also tried to just manually add the redeem code but the problem is I can't even get to the redeem page....

Casual Listener

I received a gift card and I was trying to redeem it but I seem to be getting this error whenever I tried to click the open your gift button. So I also tried to just manually add the redeem code but ...

crematedman

Community Legend

1979 Views

3 replies

1 likes

Account
Other
  • 1979 Views
  • 3 replies
  • 1 likes

Solved!! Changing premium account from U.K. To Australia

Hi,I have moved to Australia and wanted to change my family account over. I have managed to change my payment details (Of course) but not my country?At the moment my country is set at GB but in my account it says Australia in greyed out lettering, th...

Visitor

Hi, I have moved to Australia and wanted to change my family account over. I have managed to change my payment details (Of course) but not my country? At the moment my country is set at GB but in m...

marlonsphere

Roadie

2081 Views

6 replies

1 likes

  • 2081 Views
  • 6 replies
  • 1 likes

Cannot connect on Android Google Pixel

I can connect to spotify on PC but the same login does not work on the App - google Pixel - Android . It is connected with facebook but it still does not connect

Newbie

I can connect to spotify on PC but the same login does not work on the App - google Pixel - Android . It is connected with facebook but it still does not connect

sickofit

Casual Listener

1143 Views

3 replies

0 likes

  • 1143 Views
  • 3 replies
  • 0 likes

Password Recovery: No email access

I am trying to recover my login password, but I no longer have access to the email address associated with my account because it was a student email address that is no longer valid. What else can I do to recover my password?

Visitor

I am trying to recover my login password, but I no longer have access to the email address associated with my account because it was a student email address that is no longer valid. What else can I d...

MichaelGK

Gig Goer

315 Views

1 replies

0 likes

Account
Login
  • 315 Views
  • 1 replies
  • 0 likes

Austrian premium family does not work in the US

Hi, I am in a family plan with my family in Austria, but cannot log into Spotify from the US. My country setting is Austria, which I need to confirm the address for premium. I can log into my profile on the web, but the app tells me that my username ...

Casual Listener

Hi,    I am in a family plan with my family in Austria, but cannot log into Spotify from the US. My country setting is Austria, which I need to confirm the address for premium. I can log ...

annamcp95

Casual Listener

316 Views

2 replies

0 likes

  • 316 Views
  • 2 replies
  • 0 likes

Solved!! Student account has been charged full price

Hi. I have been subscribed for Spotify for a year with a student account and has always paid 4.99$ monthly. This month, I have been charged 9.99$. Why did it happen and how can I refund it/prevent from happening again?

Casual Listener

Hi. I have been subscribed for Spotify for a year with a student account and has always paid 4.99$ monthly. This month, I have been charged 9.99$. Why did it happen and how can I refund it/prevent fr...

boomcore

Casual Listener

340 Views

1 replies

0 likes

Subscription
  • 340 Views
  • 1 replies
  • 0 likes