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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76805 Views

28 replies

0 likes

  • 76805 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95027 Views

9 replies

2 likes

Account
Login
  • 95027 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Can't reset my password

Last 2 weeks I wasn't able to login the app. Neither on my phone or by desktop app. I get Error code 3 so I tried to reset my password. Email with password recovery never arrived, I checked old emails and spam by there's nothing there.I get this new ...

Newbie

Last 2 weeks I wasn't able to login the app. Neither on my phone or by desktop app. I get Error code 3 so I tried to reset my password. Email with password recovery never arrived, I checked old email...

elvitricida1

Newbie

465 Views

2 replies

0 likes

  • 465 Views
  • 2 replies
  • 0 likes

Solved!! Trying to pay for 3 months trial but card is used before?

Hello For some time ago, one of my kids wanted to try the premium (9 dkr for 3 months). We continued for a couple of months, then my kid didn't use it any more and we stopped the subscription.Now, another kid wants to try the offer again, and I would...

Casual Listener

Hello  For some time ago, one of my kids wanted to try the premium (9 dkr for 3 months). We continued for a couple of months, then my kid didn't use it any more and we stopped the subscription....

l28spot2

Casual Listener

352 Views

2 replies

0 likes

  • 352 Views
  • 2 replies
  • 0 likes

Payment

Hey I bought premium spotify planning on using the offer of 0.99€ for three months, and instead i paid 9.99€... how do I change the offer or remove it and have my money back?

Casual Listener

Hey I bought premium spotify planning on using the offer of 0.99€ for three months, and instead i paid 9.99€... how do I change the offer or remove it and have my money back? 

Maxim

Spotify Star

264 Views

3 replies

0 likes

  • 264 Views
  • 3 replies
  • 0 likes

Confused Family Plan

I just currently upgraded to the Family Plan yet my Renewal Date is still in 5 days does this mean that even though I just payed $15 for the plan I'll have to pay another $15 in 5 days?

Newbie

I just currently upgraded to the Family Plan yet my Renewal Date is still in 5 days does this mean that even though I just payed $15 for the plan I'll have to pay another $15 in 5 days?

Maxim

Spotify Star

191 Views

1 replies

0 likes

Other
Premium
Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Premium alırken kartım kabul edilmiyor

Tüh kartın veya ödeme sağlayıcın kötü bir gün geçiriyor hatası alıyorum.3 farklı bankanın kartından denedim hepsinde aynı hata hepsinde bakiye var ben internet işlemleri açık.Premium alalım dedik hata alıyoruz

Newbie

Tüh kartın veya ödeme sağlayıcın kötü bir gün geçiriyor hatası alıyorum.3 farklı bankanın kartından denedim hepsinde aynı hata hepsinde bakiye var ben internet işlemleri açık.Premium alalım dedik hat...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
  • 0 likes

Solved!! Question About Premium With Gift Card

Hello. Yesterday i bought Spotify Gift Card for 10€, and i used it for get premium. It worked very well. But it is only for 1 month. In the Spotify's main website, it says "3 Months of Premium for 9,99€". I think it is not fair. I reedemed my PIN fro...

Newbie

Hello. Yesterday i bought Spotify Gift Card for 10€, and i used it for get premium. It worked very well. But it is only for 1 month. In the Spotify's main website, it says "3 Months of Premium f...

Maxim

Spotify Star

383 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 383 Views
  • 1 replies
  • 0 likes

Solved!! Student pack fr/us

Hi, i'm studying at the french school "Ecole 42" in Paris. I know french studs can't access to the student pack but my school open an other branch in California and i'd like to know if i can try to get the pack, cause there is any difference between ...

Newbie

Hi, i'm studying at the french school "Ecole 42" in Paris. I know french studs can't access to the student pack but my school open an other branch in California and i'd like to know if i can try to g...

Maxim

Spotify Star

673 Views

1 replies

0 likes

  • 673 Views
  • 1 replies
  • 0 likes

Accidentally Deleted Songs

Hey,I was on my desktop version of spotify and I accidentally did ctrl a + ctrl x (basically select all and cut), and all of my songs were deleted. I tried to undo but nothing happened. My playlists are still there, but I don't want to have to go thr...

Newbie

Hey, I was on my desktop version of spotify and I accidentally did ctrl a + ctrl x (basically select all and cut), and all of my songs were deleted.  I tried to undo but nothing happened. &nbsp...

396 Views

0 replies

0 likes

  • 396 Views
  • 0 replies
  • 0 likes

Not getting the premium package

Hi. I've been getting charged for spotify premium but I don't have access to the premium package. Can someone please help me find a way to sort this out.Thanks

Casual Listener

Hi. I've been getting charged for spotify premium but I don't have access to the premium package. Can someone please help me find a way to sort this out. Thanks

abilea

Roadie

447 Views

3 replies

0 likes

  • 447 Views
  • 3 replies
  • 0 likes

Search doesn't work

Every time I search for an artist/song, I get a search error message: "An error occurred. Please try searching again". No matter how many times I try searching again, or quitting the app and restarting, seach still doesn't work. Currently using this ...

Newbie

Every time I search for an artist/song, I get a search error message: "An error occurred. Please try searching again". No matter how many times I try searching again, or quitting the app and restarti...

Jules022

Newbie

219 Views

1 replies

0 likes

Other
Premium
Subscription
  • 219 Views
  • 1 replies
  • 0 likes

Incorrect email address

I set up a premium account but accidentally put my email address in incorrectly. I then couldn't log into the account but didn't realise the email was the problem until after I'd requested a password reset so I am now locked out of the account. What ...

Newbie

I set up a premium account but accidentally put my email address in incorrectly. I then couldn't log into the account but didn't realise the email was the problem until after I'd requested a password...

abilea

Roadie

264 Views

1 replies

0 likes

Account
Login
Premium
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! Payment

My account is being charged $9.99 and then $30 in overdraft fees and it's been doing this for a while now I'm paying for the $9.99 subscription and would not like to cancel that but the $30 being taken out every month is not okay.

Newbie

My account is being charged $9.99 and then $30 in overdraft fees and it's been doing this for a while now I'm paying for the $9.99 subscription and would not like to cancel that but the $30 being tak...

abilea

Roadie

463 Views

1 replies

0 likes

Account
Premium
Subscription
  • 463 Views
  • 1 replies
  • 0 likes

Not receiving any Pin codes using the Smart Philippines Carrier

Hi, so ive been using smart philippines to suscbribe to spotify premuim, and lately, i'v been having trouble receiving your pin codes, there is no problem with my mobile number, I still received messages from my friends, or maybe there a bug or somet...

Newbie

Hi, so ive been using smart philippines to suscbribe to spotify premuim, and lately, i'v been having trouble receiving your pin codes, there is no problem with my mobile number, I still received mess...

jlleano27

Newbie

894 Views

7 replies

0 likes

  • 894 Views
  • 7 replies
  • 0 likes

Account not recognised after update

My Spotify app updated and after being a premium user for 2 years, my account cannot be accessed and is saying my email is not recognised as an active account?Any ideas how to fix this?

Casual Listener

My Spotify app updated and after being a premium user for 2 years, my account cannot be accessed and is saying my email is not recognised as an active account? Any ideas how to fix this?

Catee

Community Legend

441 Views

6 replies

0 likes

  • 441 Views
  • 6 replies
  • 0 likes

Student discount?!? I've been a student this whole time!

I have been paying 9.99 per month for the past few years and I never heard of a student discount! I have been a student this whole time and now I see this advertisement and see that I have been over charged by double! who do I need to talk to, to fix...

Music Fan

I have been paying 9.99 per month for the past few years and I never heard of a student discount! I have been a student this whole time and now I see this advertisement and see that I have been ...

KimberleAnne

Music Fan

732 Views

10 replies

0 likes

  • 732 Views
  • 10 replies
  • 0 likes

how to unlink it with facebook

how do i unlink it from facebook 

Casual Listener

how do i unlink it from facebook  

Maxim

Spotify Star

340 Views

3 replies

0 likes

  • 340 Views
  • 3 replies
  • 0 likes

iTunes subscription

I'm paying for premium through iTunes but my Spotify account still says it's a free account. Any suggestions?

Newbie

I'm paying for premium through iTunes but my Spotify account still says it's a free account. Any suggestions?

abilea

Roadie

211 Views

1 replies

0 likes

Account
  • 211 Views
  • 1 replies
  • 0 likes

facebook deactivated

i have deactivated my facebook and i wasn't wondering how to switch my account on to my new account from my previous one

Newbie

i have deactivated my facebook and i wasn't wondering how to switch my account on to my new account from my previous one

abilea

Roadie

344 Views

2 replies

0 likes

Account
Other
  • 344 Views
  • 2 replies
  • 0 likes

i cant pay with paypal

after i did all i got this page http://prntscr.com/db9m9k ? just clear page why ?

Regular

after i did all i got this page http://prntscr.com/db9m9k ? just clear page why ?

Maxim

Spotify Star

706 Views

10 replies

0 likes

  • 706 Views
  • 10 replies
  • 0 likes