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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75956 Views

28 replies

0 likes

  • 75956 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93377 Views

9 replies

2 likes

Account
Login
  • 93377 Views
  • 9 replies
  • 2 likes

Got charged twice but no premium

I'm from Brazil and I got the 1,99 for 3 months.it was charged twice on my credit card but I still have the free one. HELP!!!!!!!!

Newbie

I'm from Brazil and I got the 1,99 for 3 months. it was charged twice on my credit card but I still have the free one.   HELP!!!!!!!!

Maxim

Spotify Star

431 Views

1 replies

0 likes

Premium
  • 431 Views
  • 1 replies
  • 0 likes

Solved!! Bought premium for the wrong account

I recently signed my boyfriend up for premium and linked it to his yahoo email address. Unfortunately, I forgot the he has 2 email addresses. In fact, he has 2 spotify accounts and the one he uses isn't the one I linked it to. How do I transfer premi...

Casual Listener

I recently signed my boyfriend up for premium and linked it to his yahoo email address. Unfortunately, I forgot the he has 2 email addresses. In fact, he has 2 spotify accounts and the one he uses is...

Ketchup1

Casual Listener

599 Views

2 replies

0 likes

  • 599 Views
  • 2 replies
  • 0 likes

Solved!! Sync premium family accounts

I just received an e-mail that implied premium family accounts can be synced so they play the same music at the same time. There is no documentation to support this anywhere, and seems to be a pipedream. As an example, I have a separate account on a ...

Casual Listener

I just received an e-mail that implied premium family accounts can be synced so they play the same music at the same time. There is no documentation to support this anywhere, and seems to be a pipedr...

TheSmirkster

Casual Listener

1034 Views

4 replies

0 likes

  • 1034 Views
  • 4 replies
  • 0 likes

Solved!! paysafecard?

Hi. so i was about to buy the spotify premium 0.99 cents i think for 3 months (in sweden) with paysafecard and i was wondring if i buy it with paysafecard after i pay it what happens after? do i have to buy paysafecard all the time to pay for it? sor...

Casual Listener

Hi. so i was about to buy the spotify premium 0.99 cents i think for 3 months (in sweden)  with paysafecard and i was wondring if i buy it with paysafecard after i pay it what happens after? do ...

b00nki

Casual Listener

973 Views

2 replies

1 likes

Premium
  • 973 Views
  • 2 replies
  • 1 likes

Syncing accounts for a party

My latest email from Spotify says :Upgrade to a family plan — 6 accounts for your household, so that everyone can dance to their own beat. Or group them together on party nights to sync the music in every room.I'm interested in the last part - I can'...

Newbie

My latest email from Spotify says : Upgrade to a family plan — 6 accounts for your household, so that everyone can dance to their own beat. Or group them together on party nights to sync the music i...

Xtropy

Newbie

330 Views

1 replies

1 likes

  • 330 Views
  • 1 replies
  • 1 likes

Charged but no premium

I was was charged on my bank account $5 for premium because I tried to sign up for the student Spotify but I didn't know you had to be in college but I'm in high school and I figured that out after I put in my card. So I stopped signing up. But it ch...

Newbie

I was was charged on my bank account $5 for premium because I tried to sign up for the student Spotify but I didn't know you had to be in college but I'm in high school and I figured that out after I...

user-removed

Not applicable

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

3 months premium sale

Someone know why i dont get e-mail with premium sale for 3 months to thanks for using spotify in 2016? I paid 6 months in row and now i stopped because i dont have too much money now. I want to use this sale but the spotify said its not for me. Tell ...

Casual Listener

Someone know why i dont get e-mail with premium sale for 3 months to thanks for using spotify in 2016? I paid 6 months in row and now i stopped because i dont have too much money now. I want to use t...

Kropekk9

Casual Listener

710 Views

2 replies

0 likes

Premium
  • 710 Views
  • 2 replies
  • 0 likes

I got an email saying "click here extend your student discount", but I was still charged $9.99?

When I went to click the link it took me to a subscription page, that made it seem like I was signing up for a whole new subscription. The email said nothing about needing to follow the link. Simply click the "extend discount" link and you would only...

Newbie

When I went to click the link it took me to a subscription page, that made it seem like I was signing up for a whole new subscription. The email said nothing about needing to follow the link. Simply ...

Maxim

Spotify Star

227 Views

1 replies

0 likes

Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Can I disable the "related artists" feature?

All the "related artists" related to my spotify artist page have absolutely nothing to do with my music. It's kinda frustrating, because I think it could 'cause some damage to my personal branding. Is there a way that I can change this or simply disa...

Regular

All the "related artists" related to my spotify artist page have absolutely nothing to do with my music. It's kinda frustrating, because I think it could 'cause some damage to my personal branding. ...

Maxim

Spotify Star

871 Views

1 replies

0 likes

Account
  • 871 Views
  • 1 replies
  • 0 likes

Can't upgrade to premium

Im from the Philippines and I want to upgrade to premium because its only P49 but i cant type in my mobile number to pay. What can i do?

Newbie

Im from the Philippines and I want to upgrade to premium because its only P49 but i cant type in my mobile number to pay. What can i do?

Maxim

Spotify Star

262 Views

1 replies

0 likes

Premium
  • 262 Views
  • 1 replies
  • 0 likes

I want to buy premium spotify

I want to pay through mobile because i dont have credit card. Im in Italy and my carrier is Wind.I tried to change payment methods in .... but it does not show "pay through cell" as what the forum says i need to do.I tried editing my profile but in s...

Newbie

I want to pay through mobile because i dont have credit card. Im in Italy and my carrier is Wind. I tried to change payment methods in .... but it does not show "pay through cell" as what the foru...

Maxim

Spotify Star

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Paying for Spotify

HELP. I am being charged for spotify twice a month, and when i log in it says that i have a free account. I need to be able to email someone or speak to someone about this. HOW??

Newbie

HELP.  I am being charged for spotify twice a month, and when i log in it says that i have a free account.  I need to be able to email someone or speak to someone about this.  HOW??

Maxim

Spotify Star

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Transferring account

At the moment I am paying for my son's Spotify. It's time he took over and sorted it himself! So- if I stop paying will he lose all his songs? Can he start again himself? He's a student so presumably can get the student offer? I'm just worried that i...

Casual Listener

At the moment I am paying for my son's Spotify. It's time he took over and sorted it himself! So- if I stop paying will he lose all his songs? Can he start again himself? He's a student so presumably...

Lilybob

Casual Listener

454 Views

2 replies

0 likes

Account
Other
Subscription
  • 454 Views
  • 2 replies
  • 0 likes

Another one OFFICIALLY leaving Spotify

I have finally embraced the change! Used Stamp to move over to Google Music and the new UI is better already. Importing local tracks? Sweeeet. And I was using Youtube Red to find whatever spotify couldnt, now its all connected under same subscription...

Regular

I have finally embraced the change! Used Stamp to move over to Google Music and the new UI is better already. Importing local tracks? Sweeeet. And I was using Youtube Red to find whatever spotify&nbs...

user-removed

Not applicable

209 Views

1 replies

0 likes

Subscription
  • 209 Views
  • 1 replies
  • 0 likes

Issues changing country

Hi all.Just moved from NZ to Australia. Went to sign up for Spotify family and had no problems changing my region to Australia there to insert my Australian Credit card details.My husband tried to accept my family request and got the message saying t...

Casual Listener

Hi all. Just moved from NZ to Australia. Went to sign up for Spotify family and had no problems changing my region to Australia there to insert my Australian Credit card details. My husband tri...

Sarahctsimpson

Casual Listener

302 Views

2 replies

0 likes

  • 302 Views
  • 2 replies
  • 0 likes

Solved!! How to update email when signed with a FB account

I'm signed in with my FB account to which I recently changed the primary email - deleting the old primary as it.s not in use. However the old email is still on Spotify and doesn't update.

Casual Listener

I'm signed in with my FB account to which I recently changed the primary email - deleting the old primary as it.s not in use. However the old email is still on Spotify and doesn't update.

TymAxe

Newbie

620 Views

3 replies

0 likes

  • 620 Views
  • 3 replies
  • 0 likes

Log in

There was a problem with my paying method in the app store, so my premium subscription wasn't renewed. That problem has been solved and I was able to pay the bill of the month through the app store, however the app is blocking me from logging in. The...

Casual Listener

There was a problem with my paying method in the app store, so my premium subscription wasn't renewed. That problem has been solved and I was able to pay the bill of the month through the app store, ...

crematedman

Community Legend

324 Views

1 replies

0 likes

Login
  • 324 Views
  • 1 replies
  • 0 likes

Subscription Payment

Hey guys! I recently took advantage of spotify's latest promotion - $1 for 3 months. I entered my card details which told me my account was invalid to take advantage of it( weird since it was fresh, however the card has been used for another account ...

Newbie

Hey guys! I recently took advantage of spotify's latest promotion - $1 for 3 months. I entered my card details which told me my account was invalid to take advantage of it ( weird since it was fresh...

Richiedelf

Newbie

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Change mailadress doesn't work -> password incorrect while its correct!

Hello, i want to change my mailaddress, but Spotify won't let me do this.Error: Incorrect password, but it is correct. I have tested it with logout and manually login.What can I do? Thank you very much.Best regards,Gernot

Newbie

Hello,   i want to change my mailaddress, but Spotify won't let me do this. Error: Incorrect password, but it is correct. I have tested it with logout and manually login. What can I do? ...

mel4anie

Casual Listener

258 Views

1 replies

0 likes

Account
Other
  • 258 Views
  • 1 replies
  • 0 likes