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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88331 Views

9 replies

2 likes

Account
Login
  • 88331 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

744022 Views

13 replies

4 likes

Account
  • 744022 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

756652 Views

18 replies

29 likes

  • 756652 Views
  • 18 replies
  • 29 likes

Solved!! Discover weekly not updating

Last my Discover Weekly playlist got updated was on 3-Oct-2016. Please restore its activity. Missing it too much already.

Casual Listener

Last my Discover Weekly playlist got updated was on 3-Oct-2016. Please restore its activity. Missing it too much already.

Dylanmercieca

Newbie

2716 Views

8 replies

0 likes

Account
Other
  • 2716 Views
  • 8 replies
  • 0 likes

Acvount

I seem to have two accounts one is free and other premium cannot access premium one as says connect through facebook then takes me free one

Newbie

I seem to have two accounts one is free and other premium cannot access premium one as says connect through facebook then takes me free one

sakura08

Roadie

308 Views

1 replies

0 likes

Premium
  • 308 Views
  • 1 replies
  • 0 likes

Starbucks Partner needing help

I have the Starbucks free subscription, I'm wanting to cancel my subscription on my main account so that way I can put the subscription on the new account that I just made. Reason for me doing this is, because my Spotify is linked to Facebook. If I c...

Casual Listener

I have the Starbucks free subscription, I'm wanting to cancel my subscription on my main account so that way I can put the subscription on the new account that I just made. Reason for me doing this i...

ErickRGuetta

Community Legend

422 Views

1 replies

0 likes

Account
Premium
Subscription
  • 422 Views
  • 1 replies
  • 0 likes

Help

My Spotify account won't let me login because it thinks I'm abroad but I'm not. My account says I'm in the US but when I try to login it thinks I'm in another country.

Visitor

My Spotify account won't let me login because it thinks I'm abroad but I'm not. My account says I'm in the US but when I try to login it thinks I'm in another country.

ErickRGuetta

Community Legend

206 Views

1 replies

0 likes

Account
  • 206 Views
  • 1 replies
  • 0 likes

Being charged for a rejected student account

Can someone please help me. I tried to get the student discount and it rejected me even though my college is accredited. I canceled and moved on, more than a week later I checked my bank statement and it says "processing" $5.00. Why is it still proce...

Newbie

Can someone please help me. I tried to get the student discount and it rejected me even though my college is accredited.   I canceled and moved on, more than a week later I checked my bank sta...

Maxim

Spotify Star

222 Views

1 replies

0 likes

Subscription
  • 222 Views
  • 1 replies
  • 0 likes

Transfer my account over to a new one

I have recently deactivated facebook which was linked to my account. I have set up a new one with my email, but with my orginal account I had a two year subscribtion from Rogers and I am not sure how to tranfer that over to the new account

Casual Listener

I have recently deactivated facebook which was linked to my account.  I have set up a new one with my email, but with my orginal account I had a two year subscribtion from Rogers and I am not su...

zoero77

Roadie

284 Views

3 replies

0 likes

  • 284 Views
  • 3 replies
  • 0 likes

Spotify premium i use on my iphone not working on computer.

I have the Spotify app on my Iphone 6 and PS4 and on the app I have premium and don't have any issues, however when i try to log in on a computer it will tell me I dont have premium and need to purchase a subscription, Ive checked my bank statements ...

Newbie

I have the Spotify app on my Iphone 6 and PS4 and on the app I have premium and don't have any issues, however when i try to log in on a computer it will tell me I dont have premium and need to purch...

sakura08

Roadie

296 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 296 Views
  • 1 replies
  • 0 likes

Message from my phone provider saying im being billed for spotify premium

I have an email saying im going to be charged monthly for spotify premium (which I wanted) But I dont have premium. Ive logged in and out uninstalled etc etc, nothing worked. Also my last contract said I got two years free, but I dident even get one ...

Newbie

I have an email saying im going to be charged monthly for spotify premium (which I wanted) But I dont have premium. Ive logged in and out uninstalled etc etc, nothing worked. Also my last contract sa...

sakura08

Roadie

216 Views

1 replies

0 likes

Premium
Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Please make it easier to consolidate family members into the Family Plan

For some reason I cannot connect my sister-in-law my wife's sister who lives with us but is now out of the country visiting family in Peru I need her connected to my family plan

Newbie

For some reason I cannot connect my sister-in-law my wife's sister who lives with us but is now out of the country visiting family in Peru I need her connected to my family plan

sakura08

Roadie

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Solved!! From premium to family premium

I have payed every month on premium, and now my dad got me over to the family premium. Does it go automatically and stop taking payment from my account and just how or both? Can't find a place where I can delete my bank card. Please help me so I know...

Newbie

I have payed every month on premium, and now my dad got me over to the family premium. Does it go automatically and stop taking payment from my account and just how or both? Can't find a place where ...

Maxim

Spotify Star

430 Views

3 replies

0 likes

  • 430 Views
  • 3 replies
  • 0 likes

Superuser Contribution Support

Ich weiß mein Passwort kann mich jedoch auf meinem neuen Handy nicht anmelden, habe es schon mit zurücksetzen versucht geht jedoch nicht .

Newbie

Ich weiß mein Passwort kann mich jedoch auf meinem neuen Handy nicht anmelden, habe es schon mit zurücksetzen versucht geht jedoch nicht .

Anyk17

Spotify Star

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Setting new E-mail address for logging in

Hello you,I want a new E-mail adress for logging in, cause I don´t receive any reset code (passsword) on the adress I´m courrently loged in. How can I chance this Adress? Please help me!

Newbie

Hello you, I want a new E-mail adress for logging in, cause I don´t receive any reset code (passsword) on the adress I´m courrently loged in. How can I chance this Adress? Please help me!  

sakura08

Roadie

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

How to change the country in my profile

Hi all, I am from Turkey, but in my account I have no other options but the USA for the country section, don't know why. For this reason Spotify doesn't accept my postal code and thus I am not able to use premium Spotify. Is there any solution to thi...

Visitor

Hi all,   I am from Turkey, but in my account I have no other options but the USA for the country section, don't know why.   For this reason Spotify doesn't accept my postal code and th...

sakura08

Roadie

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Canceling Subcription

When I go to my subscription to cancel it, the option isn't even there for me. I am hooked through Starbucks premium, also. I'm trying to move my account to get unconnected w Facebook as well, I made a new account to do that with but I can't really d...

Casual Listener

When I go to my subscription to cancel it, the option isn't even there for me. I am hooked through Starbucks premium, also. I'm trying to move my account to get unconnected w Facebook as well, I made...

XObabe

Casual Listener

364 Views

1 replies

0 likes

Account
Premium
Subscription
  • 364 Views
  • 1 replies
  • 0 likes

Family Premium Same Address Clarification

It says thatr for Spotify Family Premium that all members should reside in the same physical address. How will that work if 2 of my kids are away at University and live in difference parts of Ontario than i do ?

Newbie

It says thatr for Spotify Family Premium that all members should reside in the same physical address. How will that work if 2 of my kids are away at University and live in difference parts of Ontario...

Bearfootrecords

Community Legend

5810 Views

1 replies

0 likes

  • 5810 Views
  • 1 replies
  • 0 likes

Re: Subscription refund

Rpernenkil@gmail.com I have been charged twice by itnunes from January 29. 2016 for Spotify for $12.99And Spotify company too has been charging me $12.99 all along for 9 months. How do i redeem this amount that i have been charged twice.I just want t...

Newbie

Rpernenkil@gmail.com   I have been charged twice by itnunes from January 29. 2016 for Spotify for $12.99 And Spotify company too has been charging me $12.99 all along for 9 months. How do i red...

Bearfootrecords

Community Legend

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

My premium account

I requested a premium account and received a torpedo in the cell saying it was charged the amount of 14.90, however I'm not having access to Spotify premium. Please, I'm waiting for solutions.

Newbie

I requested a premium account and received a torpedo in the cell saying it was charged the amount of 14.90, however I'm not having access to Spotify premium. Please, I'm waiting for solutions. &nbsp...

xxsuperdreamxx

Newbie

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Spotify Profile Picture - Facebook Company Site?

Hi Guys, as i know it's just possible to upload a spotify profile picture if you connect your account with facebook. What if, i dont want to upload the recent picture of my private account, but rather use the profil picture of my facebook company sit...

Newbie

Hi Guys,   as i know it's just possible to upload a spotify profile picture if you connect your account with facebook. What if, i dont want to upload the recent picture of my private account, ...

Bearfootrecords

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

NEED TO CONTACT SOMEONE - ANYONE at Spotify

Upgraded cannot access my account, family subscription does not work between different devices, want my money back, want to CONTACT SOMEONE!!!!!! can anyone help, please

Newbie

Upgraded cannot access my account, family subscription does not work between different devices, want my money back, want to CONTACT SOMEONE!!!!!! can anyone help, please

Maxim

Spotify Star

332 Views

1 replies

0 likes

Account
Premium
Subscription
  • 332 Views
  • 1 replies
  • 0 likes

acount

my email is not linked with my acount wat i supost to do

Casual Listener

my email is not linked with my acount wat i supost to do

2stevevndnk-03

Casual Listener

239 Views

1 replies

0 likes

Account
  • 239 Views
  • 1 replies
  • 0 likes