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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 335938 Views
  • 890 replies
  • 105 likes
  • Account
  • 335938 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1148072 Views
  • 119 replies
  • 110 likes
  • Account
  • 1148072 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 86143 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 86143 Views
  • 68 replies
  • 9 likes

Family premium invite with a link?

i want to invite my family but what is invite with a link? The only other way is to invite via email, but we all have the same email address?

  • Casual Listener
  • i want to invite my family but what is invite with a link? The only other way is to invite via email, but we all have the same email address?
  • Swindon
  • Casual Listener
  • 132 Views
  • 2 replies
  • 0 likes
  • Premium
  • 132 Views
  • 2 replies
  • 0 likes

Spotify on premium but it shows on free

Hi good evening!!! I registered to spotify premium that is good for one month, but when I tried to use it, it still shows me that im subscribed to a free spotify and not premium. I even tried logging out and logging back in but it still shows me a sa...

  • Casual Listener
  • Hi good evening!!! I registered to spotify premium that is good for one month, but when I tried to use it, it still shows me that im subscribed to a free spotify and not premium. I even tried logging...
  • Dnctcsn
  • Casual Listener
  • 99 Views
  • 2 replies
  • 0 likes
  • 99 Views
  • 2 replies
  • 0 likes

Trouble with Spotify Student

So I cancelled my premium account and resubscribed to spotify student, but it still says im on the free option. i tried logging in and out and nothing. My bank account has sufficient funds and i even called them to make sure the transaction went thro...

  • Casual Listener
  • So I cancelled my premium account and resubscribed to spotify student, but it still says im on the free option. i tried logging in and out and nothing. My bank account has sufficient funds and i even...
  • Maxim
  • Spotify Star
  • 173 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 173 Views
  • 3 replies
  • 0 likes

Superuser Contribution My family premium doesn't work!

We have family premium in my house and it works four every one but me! I have tried too logout and erased the app but it still says that I have Spotify free!! WAY???

  • Newbie
  • We have family premium in my house and it works four every one but me! I have tried too logout and erased the app but it still says that I have Spotify free!! WAY???
  • MaryS
  • Roadie
  • 135 Views
  • 2 replies
  • 0 likes
  • Premium
  • 135 Views
  • 2 replies
  • 0 likes

Superuser Contribution I canceled my premium and still take money from my account

I canceled my premium for this month, but they still took money from my bank account. I currently live in sweden. How can i take this further and get my money back? Becuse i really need my 100 sek for this month.

  • Regular
  • I canceled my premium for this month, but they still took money from my bank account. I currently live in sweden. How can i take this further and get my money back? Becuse i really need my 100 sek fo...
  • MaryS
  • Roadie
  • 131 Views
  • 2 replies
  • 0 likes
  • 131 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem after upgrade

When I set up my account originally I allowed my daughter to use it on her phone as I didn't realise only one person could use it. I recently thought it would be helpful to upgrade to a family account so we could both use it. She obviously has all he...

  • Newbie
  • When I set up my account originally I allowed my daughter to use it on her phone as I didn't realise only one person could use it. I recently thought it would be helpful to upgrade to a family accoun...
  • MaryS
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot cancel my subscription

I can't cancel through anything, not my phone, not itunes and not on here. I don't have the black button to cancel, i only have a button suggesting I try premium. This is really frustrating.

  • Casual Listener
  • I can't cancel through anything, not my phone, not itunes and not on here. I don't have the black button to cancel, i only have a button suggesting I try premium. This is really frustrating.
  • MaryS
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! Account upgrade.

Hi, I've upgraded my account to premium and it is still stating it's running as a free account. The charge has come straight out of my bank and yes I have logged in and out numerous times trying to get it to work! I've even rebooted my phone to see i...

  • Casual Listener
  • Hi, I've upgraded my account to premium and it is still stating it's running as a free account. The charge has come straight out of my bank and yes I have logged in and out numerous times trying to g...
  • Jess31198
  • Casual Listener
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Spotify Family Subsciption questions

Hello,My family and I are looking to get the family Subsciption for premium on Spotify and I just have a question. My Mum is using here Spotify at her work and she signed up there. Would the premium for family be able to be used for her account?

  • Newbie
  • Hello, My family and I are looking to get the family Subsciption for premium on Spotify and I just have a question. My Mum is using here Spotify at her work and she signed up there. Would the premiu...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Subscription to Family Plan by mistake

I was a premium user and I received an invitation from my father to join his family plan but for some reasons I subscribed to a new family plan instead. How can I revert this transaction and not being charged on my credit card for a family plan?

  • Newbie
  • I was a premium user and I received an invitation from my father to join his family plan but for some reasons I subscribed to a new family plan instead. How can I revert this transaction and not bein...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 107 Views
  • 1 replies
  • 0 likes

question about the family subs

i got premium from Fido. and i just saw there is a family thign for the spotify. how can i get that?

  • Casual Listener
  • i got premium from Fido. and i just saw there is a family thign for the spotify. how can i get that? 
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 138 Views
  • 1 replies
  • 0 likes

Subscription account

I have been deducted for subscription but it must be for a previous account I had. How can i access my previous account because I'm being charged and I cannot use it ?

  • Newbie
  • I have been deducted for subscription but it must be for a previous account I had. How can i access my previous account because I'm being charged and I cannot use it ?
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Charged $10.94 for premium when account was deleted

I had my spotify linked to my facebook, and when I deleted my facebook, I assumed that the premium subscription would also cancel, but it didn't.

  • Casual Listener
  • I had my spotify linked to my facebook, and when I deleted my facebook, I assumed that the premium subscription would also cancel, but it didn't.
  • PoisonSpiders
  • Casual Listener
  • 152 Views
  • 2 replies
  • 0 likes
  • 152 Views
  • 2 replies
  • 0 likes

Solved!! I upgrade to premium and purchase. It appears enjoy premium. But I'm still a free user need help!

I purchased premium upgrade and it appears enjoy premium which means it's a success and it reflect my next expiration will be on March 10 2015. It also reflect on my credit-card that I purchase 129 pero for spotify premium. Why am I still a free user...

  • Casual Listener
  • I purchased premium upgrade and it appears enjoy premium which means it's a success and it reflect my next expiration will be on March 10 2015. It also reflect on my credit-card that I purchase 129 p...
  • Jarby123
  • Casual Listener
  • 344 Views
  • 9 replies
  • 0 likes
  • 344 Views
  • 9 replies
  • 0 likes

Solved!! 7 day free trial

I had spotify premium for 4 months I never had the free until now and I know there is a free trial that I didn't used so I want to know how to activate the trial before I purchase the subscription again. I went to get premium but just normal offer is...

  • Visitor
  • I had spotify premium for 4 months I never had the free until now and I know there is a free trial that I didn't used so I want to know how to activate the trial before I purchase the subscription ag...
  • user-removed
  • Not applicable
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Facebook created account email release

Hello.I originally created my spotify account through facebook. I now want to log in independant of facebook. I followed the instructions on your help page, but I cannot create a new account as this email is locked to this account. Can you please rel...

  • Visitor
  • Hello. I originally created my spotify account through facebook. I now want to log in independant of facebook. I followed the instructions on your help page, but I cannot create a new account as thi...
  • faentadegAnna21
  • Newbie
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Family premium not working

I subscribed and paid for family premium, but it's not showing in my Spotify account. My subscription there is still free. Please assist.

  • Newbie
  • I subscribed and paid for family premium, but it's not showing in my Spotify account. My subscription there is still free. Please assist.
  • osornios
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

What will happen after your Premium trial finished?

Hi,I have just started my premium trial on my iphone today, and it said it will last for 7 days which is great! However, i still want to ask what will happen after my Premium trial is finished? Will Spotify notify me that my trial is finished? Will s...

  • Newbie
  • Hi, I have just started my premium trial on my iphone today, and it said it will last for 7 days which is great! However, i still want to ask what will happen after my Premium trial is finished? Wil...
  • osornios
  • Spotify Star
  • 1360 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 1360 Views
  • 1 replies
  • 0 likes