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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 335492 Views
  • 890 replies
  • 105 likes
  • Account
  • 335492 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147954 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147954 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 86082 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 86082 Views
  • 68 replies
  • 9 likes

Cannot acces the premium package

Here's what we got from you: I purchased the premium package and I had trouble with the website identifying that I am a college student and once I was acknowledged as a student I received an email and I used the link from the email to the payment pag...

  • Casual Listener
  • Here's what we got from you: I purchased the premium package and I had trouble with the website identifying that I am a college student and once I was acknowledged as a student I received an email an...
  • Maxim
  • Spotify Star
  • 133 Views
  • 3 replies
  • 0 likes
  • 133 Views
  • 3 replies
  • 0 likes

Got charged but no membership

Im a student that was tryingbto get the student discount but i was charged and still not a member

  • Newbie
  • Im a student that was tryingbto get the student discount but i was charged and still not a member
  • Maxim
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Solved!! I need an ANSWER RIGHT NOW AND 35$ REFUND NOWWW!!!!

WELL, I've been using spotify for almost 2 years. With this account i have 1 year, but, TODAY i was charged 35$ fee for not doing my payment on time. Every 22nd for each month i have to be charged 9.99$. How the F in the world are u guys gonna charge...

  • Newbie
  • WELL, I've been using spotify for almost 2 years.  With this account i have 1 year, but, TODAY i was charged 35$ fee for not doing my payment on time. Every 22nd for each month i have to be char...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Cannot login after being added to the family account

I just upgraded my Spotify premium account to a family account so my mom and dad can also use Spotify premium. However after I added her account to the family account, of which I'm the admin, she could not login on her Spotify account anymore. How ca...

  • Casual Listener
  • I just upgraded my Spotify premium account to a family account so my mom and dad can also use Spotify premium. However after I added her account to the family account, of which I'm the admin, she cou...
  • Maxim
  • Spotify Star
  • 196 Views
  • 3 replies
  • 0 likes
  • 196 Views
  • 3 replies
  • 0 likes

Error Wrong Password - Trying to Rejoin

Hi Tried to turn my premium subscription back on but just get wrong password when selecting the payment method. I am already logged in! very frustrating and not great on the usability front. Please can you advise how I am supposed to rejoin online? t...

  • Newbie
  • Hi   Tried to turn my premium subscription back on but just get wrong password when selecting the payment method.  I am already logged in! very frustrating and not great on the usability ...
  • PNSE
  • Newbie
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution It won't let me get premium

I am trying to sign up for premium with the student discount but it is saying that my student account is already linked to a different account. I have been using the same account that is linked to my facebook forever, so what's going on?

  • Newbie
  • I am trying to sign up for premium with the student discount but it is saying that my student account is already linked to a different account. I have been using the same account that is linked to my...
  • EstefanyA_Bog
  • Roadie
  • 118 Views
  • 1 replies
  • 0 likes
  • Premium
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP with premium

im trying to subscribe for premium but when i enter my Postal Code it says something went wrong, why is it doing this? My internet is good i tried with data, its for a canadian account, help:(

  • Newbie
  • im trying to subscribe for premium but when i enter my Postal Code it says something went wrong, why is it doing this? My internet is good i tried with data, its for a canadian account, help:(
  • EstefanyA_Bog
  • Roadie
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM HESAP

Merhabalar, şuanda premium olan hesabım bu ay sonunda standart hesaba dönecektir. Bu ay ortasında vodafone freezone ile spotify premium hesabımı yeniledim. Bu kampanyadan nasıl yararlanır ve hesabıma uygularım?

  • Newbie
  • Merhabalar, şuanda premium olan hesabım bu ay sonunda standart hesaba dönecektir. Bu ay ortasında vodafone freezone ile spotify premium hesabımı yeniledim. Bu kampanyadan nasıl yararlanır ve hesabıma...
  • EstefanyA_Bog
  • Roadie
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being billed each month but showing as free version

I noticed my account dropped down to the free version about 2-3 months ago. I've not been using spotify recently so didnt mind. I have just looked at my bank and spotify is defintely taking money from me every month. What gives? How can I stop it - t...

  • Visitor
  • I noticed my account dropped down to the free version about 2-3 months ago.  I've not been using spotify recently so didnt mind.   I have just looked at my bank and spotify is defintely t...
  • EstefanyA_Bog
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payforit

Has anyone else had problems with this payment service? My subscription ran out so I renewed it with payforit but I am not able to use spotify even though it is taking £9.99 a month (added to my phone bill.) ??So at the moment I am paying twice for S...

  • Newbie
  • Has anyone else had problems with this payment service? My subscription ran out so I renewed it with payforit but I am not able to use spotify even though it is taking £9.99 a month (added to my phon...
  • EstefanyA_Bog
  • Roadie
  • 611 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 611 Views
  • 1 replies
  • 0 likes

Superuser Contribution Data consumption

Hello, I wanted to ask about a problem I have with data consumption. Apparently I have been consuming 1GB a day out of Spotify for the last couple of weeks. As I have read in other topics, this would mean that I have been listening to music non-stop....

  • Newbie
  • Hello, I wanted to ask about a problem I have with data consumption. Apparently I have been consuming 1GB a day out of Spotify for the last couple of weeks. As I have read in other topics, this would...
  • EstefanyA_Bog
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

fraudulent account set up

Hi there, We seem to have had a spotify account setup (and paid for) via a website called 'boku' using one of our company phones. Boku have given us the following details, but we are trying to find out who has (potentially fraudulently) set up the ac...

  • Casual Listener
  • Hi there,    We seem to have had a spotify account setup (and paid for) via a website called 'boku' using one of our company phones. Boku have given us the following details, but we are t...
  • jstele
  • Casual Listener
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify through my phone contract

I get Spotify Premium through my phone contract but I forgot my password and when I used the forgot password link, it logged me into my old account which wasn't premium. Now I am paying for premium through my contract but only getting to use free and...

  • Newbie
  • I get Spotify Premium through my phone contract but I forgot my password and when I used the forgot password link, it logged me into my old account which wasn't premium. Now I am paying for premium t...
  • EstefanyA_Bog
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Premium family

One of my family members cant get the premium family account i signed up for. She lives with me and has a free account..why cant she log in.??

  • Casual Listener
  • One of my family members cant get the premium family account i signed up for. She lives with me and has a free account..why cant she log in.??
  • Chrishaines
  • Casual Listener
  • 154 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 154 Views
  • 2 replies
  • 0 likes

Billed twice

hey everyone, A number of weeks ago I started a spotify premium trial, which I then converted to a spotify family plan. However, I've now been billed for both the 15 euro family plan and the 10 euro normal plan. How can I get in touch with someone to...

  • Newbie
  • hey everyone,   A number of weeks ago I started a spotify premium trial, which I then converted to a spotify family plan. However, I've now been billed for both the 15 euro family plan and the...
  • kbrooksc
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone esnek 2.5 gb

Vodafone hesabımı spotify'a bağlarken hata veriyor ve kodumu alamıyorum

  • Casual Listener
  • Vodafone hesabımı spotify'a bağlarken hata veriyor ve kodumu alamıyorum
  • EstefanyA_Bog
  • Roadie
  • 185 Views
  • 4 replies
  • 0 likes
  • 185 Views
  • 4 replies
  • 0 likes

Bought premium and now back to free

I purchased premium through Groupon with a PlayStation network account, $2 for 2 months then back to the regular $9.99. Payment was accepted, I was updated to premium, and enjoyed it for a time. I turn it on today and it says I'm on free now.I contac...

  • Casual Listener
  • I purchased premium through Groupon with a PlayStation network account, $2 for 2 months then back to the regular $9.99. Payment was accepted, I was updated to premium, and enjoyed it for a time. I tu...
  • Jmm87
  • Casual Listener
  • 135 Views
  • 2 replies
  • 0 likes
  • 135 Views
  • 2 replies
  • 0 likes

Someone else is connected to my account right now

As the topic tell you. Someone else is trying to use my account while I am listening. I am not sharing my account with anyone and has not logged into any other device then my own computer.I have tried to change my password and log out all loged in de...

  • Casual Listener
  • As the topic tell you. Someone else is trying to use my account while I am listening.   I am not sharing my account with anyone and has not logged into any other device then my own computer. ...
  • Cipp3r
  • Casual Listener
  • 965 Views
  • 2 replies
  • 0 likes
  • 965 Views
  • 2 replies
  • 0 likes

Password and email

Hi. I cant find my password on Spotify, and my email registreted here is not in use anymore.Can u send me link to create New password on my New email ; tonystraumsnes@gmail.comThanxTony

  • Newbie
  • Hi. I cant find my password on Spotify, and my email registreted here is not in use anymore. Can u send me link to create New password on my New email ; tonystraumsnes@gmail.com Thanx Tony
  • Algee
  • Roadie
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Solved!! Issue to log in aboard

Hi2 weeks ago I had the problem to log in because I was "more than 14 days aboard" so I have change my country. After that still not working so I delete the app and reinstalled it and it works.Today I can't log in again (still the message "you can't ...

  • Casual Listener
  • Hi 2 weeks ago I had the problem to log in because I was "more than 14 days aboard" so I have change my country. After that still not working so I delete the app and reinstalled it and it works. To...
  • aure21
  • Casual Listener
  • 334 Views
  • 2 replies
  • 0 likes
  • Login
  • 334 Views
  • 2 replies
  • 0 likes