Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
the email i use for my account got deleted and i also can't remember my account password. trying to cancel my premium subscription, any ideas?
When I use Spotify on my phone, I can only use Random, I can't select the music I want to hear. Help
I'm getting charged 12.99 by apple iTunes each month when I should have the 4.99 student discount. Anybody know how to fix this or contact Spotify to fix this?
Hi I'd like to go back to my regular premium instead of using the family plan. How can I do that without canceling and re-subscribing?Thanks!
I have 2 spotify accounts (not sure how?) but funds are being deducted from my bank for a spotify account that I can't log into and when I request new passwords sent to my email it is not for the premium account I'm paying for.Long story short - I ca...
HELLO!MI EMAIL IS KATERIN4443@HOTMAIL.COM BUT I CANT RESTART MY SPOTIFY PASSWORD BECAUSE FORGOT MY HOTMAIL PASSWORD.I NEED HELP, I DO HAVE SPOTIFY PREMIUM AND I HAVE CHARGES IN MY CREDIT CARD WITHOUT USE MU ACCOUNT PLEASE SEND THE INFORMATION: KATERI...
hello wanted to get help on getting payment taken back and charged to the new card on my account any way it can happen?
I am no longer able to get into my old facebook which my old account is hooked up to. The stupid help center said to create a new account and to contact them to switch everything over. This is seriously the most dumb help center they dont even have a...
So I've been abroad for about 5 weeks with premium and suddenly my account shut off and said I had been abroad for over 14 days. I checked my email and it said they had paused my premium account. I re subscribed but it still isn't letting me log into...
I tried the 3 month premium for $0.99. I decided it isn't worth it for me to pay $12.99 per month for the service so 4 days before the renewal date I canceled my subscription via the account settings. It confirmed that my subscription was cancelled. ...
I am wanting to delete my spotify account but to do that you need to go to the email the account is linked to and click on the email they send you to verify that you want to delete it. Heres the problem: The email address that my spoitfy account is l...
Hi There, My Spotify account was originally created with an email address and later linked to my facebook account.The issue I am currently having is that I do not have access to the original email account my Spotify account was created with and also ...
I'm going to be a student for 4 years but spotify only mentions that the discount is avalible for 12 months. I really, really want to swtich back over from apple music but knowing that I'll have to switch back to apple music after a while is enough t...
Hello, I've moved to Mexico and have been here for the last 2 years. When I made my spotify premium account I was in the United States and it's $10 a month, but in Mexico they charge you MX$100 pesos a month which is equilvalent to like $4-5 US dolla...
I lost my premium familly account 'couse spotify says it is not being paid, however every month the charge goes to my creditcard and then it gets exturnerd. Could you explain why, or if I should check with my credit card company?
I am interested in family plan for my 2 daughters have unlimited access to Spotify, but my daughters are few days a month with me and others with her mother. We live in the same city (Guadalajara, Mexico), but in different homes. The questions are: C...
Today I noticed a playlist on my account that I didn't create, titled "spotify test playlist, don't delete". Is this a bug? Did I get hacked? I changed my password and logged out all devices as a precaution.
Hi, does anyone know if there's a way you can block a certain computer from using your spotify account? I logged in on a friends computer a while ago and now she keeps using my account although I've asked her on many occasions to not. I'm fed up of m...
I am unable to make the payment of my asinatura premiun, I'm trying the option of credit card and banking billet and none of the forms work.