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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

284751 Views

529 replies

34 likes

Account
Free
  • 284751 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13571 Views

6 replies

11 likes

Security
  • 13571 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539307 Views

990 replies

114 likes

Account
  • 539307 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129504 Views

74 replies

12 likes

Account
Login
Premium
  • 129504 Views
  • 74 replies
  • 12 likes

Superuser Contribution Suscripción

Buenas noches, queria saber algo acerca de la suscripción. Acabo de comprar los 3 meses de premium a $9.00 pero no quiero seguir pagando depués de ese tiempo, si cancelo mi suscripción ahorita, mi cuenta se vuelve free al instante?

Newbie

Buenas noches, queria saber algo acerca de la suscripción. Acabo de comprar los 3 meses de premium a $9.00 pero no quiero seguir pagando depués de ese tiempo, si cancelo mi suscripción ahorita, mi cu...

RodrigoPalma

Roadie

141 Views

1 replies

0 likes

  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Verdiginiz kod yanlıs üzerine birde ilgilenmiyorsunuz

Vodafone 4.5 g Red s tarifesi içerisinde bulunan 1 yıllık spotify üyeliğinin Verdiginiz Şifre geçersiz görünüyor. Yaklaşık 1 aydan fazla oldu ne maillerime geri dönüş yapıldı nede telefonla arandım. Artık buna bi son verip beni dikkate alın lütfen..

Newbie

Vodafone 4.5 g Red s tarifesi içerisinde bulunan 1 yıllık spotify üyeliğinin Verdiginiz Şifre geçersiz görünüyor. Yaklaşık 1 aydan fazla oldu ne maillerime geri dönüş yapıldı nede telefonla arandım. ...

RodrigoPalma

Roadie

148 Views

1 replies

0 likes

  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Contrate primiun recién y no lo puedo poner en el celular que hago?

Newbie

Contrate primiun recién y no lo puedo poner en el celular que hago?

RodrigoPalma

Roadie

244 Views

1 replies

0 likes

Account
Login
Premium
Subscription
Unlimited
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

Buenas noches, adquiri el servicio PREMIUM porq informaba q habia una prolo x 3 meses a $9. Cuando ingreso en suscripcion, me figuran 69$ este mes (siendo hoy 24 q me di de alta) y $9 el mes que viene. Alguien me puede explicar como es y cuanto voy a...

Newbie

Buenas noches, adquiri el servicio PREMIUM porq informaba q habia una prolo x 3 meses a $9. Cuando ingreso en suscripcion, me figuran 69$ este mes (siendo hoy 24 q me di de alta) y $9 el mes que vien...

RodrigoPalma

Roadie

152 Views

1 replies

0 likes

  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar suscripcion

si page el mes y al instante cancelo la suscripcion el mes sigue corriendo ? o se acaba al tiro

Newbie

si page el mes y al instante cancelo la suscripcion el mes sigue corriendo ? o se acaba al tiro

RodrigoPalma

Roadie

214 Views

1 replies

0 likes

Account
Subscription
  • 214 Views
  • 1 replies
  • 0 likes

I forgot my account

Hi everyone, I accidentally log out and now i can't remember the email to log in again. And my account is premium Could you help me .

Casual Listener

Hi everyone, I accidentally log out and now i can't remember the email to log in again. And my account is premium Could you help me .

crematedman

Community Legend

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

Can't log in with facebook

My spotify account is linked to facebook and after cleaning cookies in firefox I can't login to the webplayer.Already saw a thread about this issue that actually got closed without a proper solution (as I see it).Instead of using the "log in with fac...

Newbie

My spotify account is linked to facebook and after cleaning cookies in firefox I can't login to the webplayer. Already saw a thread about this issue that actually got closed without a proper solutio...

crematedman

Community Legend

153 Views

1 replies

0 likes

Login
  • 153 Views
  • 1 replies
  • 0 likes

No notifications for anything

Whenever I am followed, messaged, ect I do not get any notifications. In my account settings everything is switched on. Thx fam

Newbie

Whenever I am followed, messaged, ect I do not get any notifications. In my account settings everything is switched on. Thx fam

LordRollin

Community Legend

140 Views

1 replies

0 likes

  • 140 Views
  • 1 replies
  • 0 likes

How to disconnect Spotify with Facebook account?

Hi all. Somehow, probably by my mistake in the creating process of my Spotify account I've connected and used my Facebook account. I really dont like that idea, I don't want Spotify to be connected with Facebook - in ANYWAY. ZIP ZERO. NADA. I've alre...

Newbie

Hi all. Somehow, probably by my mistake in the creating process of my Spotify account I've connected and used my Facebook account. I really dont like that idea, I don't want Spotify to be connected w...

crematedman

Community Legend

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Enable email registration to Spotify

I was trying to register my mom's account but they said that her email was already in use! how can it be possible?

Newbie

I was trying to register my mom's account but they said that her email was already in use! how can it be possible?

crematedman

Community Legend

139 Views

1 replies

0 likes

  • 139 Views
  • 1 replies
  • 0 likes

Logging Facebook account premium spotify

Hi, I have a spotify premium with logging facebook account. Today error logging at spotify because error the username or password is incorrect (on desktop), and not account spotify connect facebook account ... My Account facebook pierpaolo.fiorindo@g...

Newbie

Hi,    I have a spotify premium with logging facebook account. Today error logging at spotify because error the username or password is incorrect (on desktop), and not account spotify con...

crematedman

Community Legend

166 Views

1 replies

0 likes

Account
Login
  • 166 Views
  • 1 replies
  • 0 likes

How on Earth to connect my Spotify to my Fb account?

Ok my wife accidentally connect her FB account to Spotify and created another New Spotify Account which she didn't know i already created her Spotify Account. Now my problem is i can't connect her Spotify to her Fb account which her FB account has ex...

Newbie

Ok my wife accidentally connect her FB account to Spotify and created another New Spotify Account which she didn't know i already created her Spotify Account. Now my problem is i can't connect her Sp...

LordRollin

Community Legend

146 Views

1 replies

0 likes

  • 146 Views
  • 1 replies
  • 0 likes

Spotify premium charge

My son thought he signed up for Spotify premium at $0.99/month for the first three months, but our card was charged $10.66 today (when he signed up). Why the extra charge?

Newbie

My son thought he signed up for Spotify premium at $0.99/month for the first three months, but our card was charged $10.66 today (when he signed up). Why the extra charge?

LordRollin

Community Legend

179 Views

1 replies

0 likes

Premium
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Student discount + Offers

Is the 3 months for £9.99 offer affected by student discount? So can a student get 3 months for £4.99?

Newbie

Is the 3 months for £9.99 offer affected by student discount? So can a student get 3 months for £4.99?

Nico

Community Legend

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Charged twice after upgrading to Spotify Family

I just noticed that I have been charged twice after I upgraded my subscription from Premium to Premium Family in June this year. From June on, I've been charged both the original 99,- for my old subscription, AND the 149,- for my Family subscription....

Newbie

I just noticed that I have been charged twice after I upgraded my subscription from Premium to Premium Family in June this year. From June on, I've been charged both the original 99,- for my old subs...

crematedman

Community Legend

530 Views

1 replies

0 likes

  • 530 Views
  • 1 replies
  • 0 likes

Multiple Charges

So I signed up for premium and I tried signing up first for the student one and it couldn't find me in the system so I went ahead and did the full priced one. Well my bank account has been billed 2 times. Once for $5.33 (student price) and twice for ...

Newbie

So I signed up for premium and I tried signing up first for the student one and it couldn't find me in the system so I went ahead and did the full priced one. Well my bank account has been billed 2 t...

crematedman

Community Legend

169 Views

1 replies

0 likes

  • 169 Views
  • 1 replies
  • 0 likes

Paid for subscription via app, but did not get an email from spotify

Hello,I upgraded to premium via the spotify app and this is now also on premium. But I have no idea what email address is used, as I did not get a confirmation mail. I checked the the user folder on my phone, but the username doesn't make any sense. ...

Newbie

Hello, I upgraded to premium via the spotify app and this is now also on premium. But I have no idea what email address is used, as I did not get a confirmation mail.  I checked the the u...

crematedman

Community Legend

205 Views

1 replies

0 likes

Account
  • 205 Views
  • 1 replies
  • 0 likes

Overcharged for student premium

I recently updated my student discount so I could get Spotify premium for a 2nd year and would be charged £4.99 a month. However after a few months of being charged £4.99 it has suddenly started charging me £9.99 a month?Can anyone help with this?

Newbie

I recently updated my student discount so I could get Spotify premium for a 2nd year and would be charged £4.99 a month. However after a few months of being charged £4.99 it has suddenly started char...

crematedman

Community Legend

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

I got changed from premium to free after 3 months

I bought spotify for 1 year for 10 dollars canadien 3 months ago but now it says i dont have premium i tried every thing the people at spotify said it still is not working pls help and i bought it trough playstation

Newbie

I bought spotify for 1 year for 10 dollars canadien 3 months ago but now it says i dont have premium i tried every thing the people at spotify said it still is not working pls help and i bought it tr...

crematedman

Community Legend

169 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 169 Views
  • 1 replies
  • 0 likes