Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82762 Views

29 replies

0 likes

  • 82762 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103471 Views

10 replies

3 likes

Account
Login
  • 103471 Views
  • 10 replies
  • 3 likes

How to pay?

My account will be cancelled in 5 days if I don't pay 9,99 € for a premium account. Well, I charged my card, I've put the number, the expiring date etc, but it doesn't pay! My card works, I have money on it, I really would like to know WHY it doesn't...

Newbie

My account will be cancelled in 5 days if I don't pay 9,99 € for a premium account. Well, I charged my card, I've put the number, the expiring date etc, but it doesn't pay! My card works, I have mone...

crematedman

Community Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Solved!! i want a other account connect with facebook

hello, i have 2 account and i want to delete one of them (this one is conect too facebook) i want my new account connect with facebook but i dont know how i must do that please help!! Rik

Newbie

hello,   i have 2 account and i want to delete one of them (this one is conect too facebook) i want my new account connect with facebook but i dont know how i must do that please help!! &nbsp...

crematedman

Community Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

I'm working in India and my subscription through PSN wont renew

Hey, I'm working in India for the next year and my spotify sub was through PlayStation Music. I don't have an active US bank account (as I cant pay for the maintenance) and my sub was auto-renewing through my PS wallet until this month. Now, I cannot...

Newbie

Hey, I'm working in India for the next year and my spotify sub was through PlayStation Music. I don't have an active US bank account (as I cant pay for the maintenance) and my sub was auto-renewing t...

crematedman

Community Legend

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

family membership with a credit card from a different country

Hi, I live in Italy but my spotify subscription is with a US-based credit card. I have taken out a family premium subscription for family members living at the same address as me in Italy, but their registration gets blocked because of their IP addre...

Newbie

Hi, I live in Italy but my spotify subscription is with a US-based credit card. I have taken out a family premium subscription for family members living at the same address as me in Italy, but their ...

crematedman

Community Legend

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Solved!! this song is not available.

I have a premium account and regularly listen on my personal desktop and laptop and iPhone. When I try to play this track (spotify:track:3m2QHJRGek4idfqK2WKWKe) it says "This track is not available. If you have the file on your computer you can impor...

Newbie

I have a premium account and regularly listen on my personal desktop and laptop and iPhone.   When I try to play this track (spotify:track:3m2QHJRGek4idfqK2WKWKe) it says "This track is n...

crematedman

Community Legend

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
  • 0 likes

Solved!! Billed twice in a month

Ive been getting billed twice every month although i had cancelled my membership more than 2months ago

Newbie

Ive been getting billed twice every month although i had cancelled my membership more than 2months ago

crematedman

Community Legend

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Solved!! I paid but he's still free

I made a bid for Spotify for 3 months with a price of 0.99 tl, but it still says spotify free.

Newbie

I made a bid for Spotify for 3 months with a price of 0.99 tl, but it still says spotify free.

crematedman

Community Legend

342 Views

1 replies

0 likes

Premium
  • 342 Views
  • 1 replies
  • 0 likes

Solved!! No longer a student, but still wants me to confirm my student discount

I'm no longer a student and haven't been receiving the student discount since my year ran out in august. Now I have a new card and am trying to update my details and they keep asking me to verify my student discount which I can't do because I'm no lo...

Casual Listener

I'm no longer a student and haven't been receiving the student discount since my year ran out in august.  Now I have a new card and am trying to update my details and they keep asking me to veri...

crematedman

Community Legend

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

ALREADY 16 DAYS ABROAD

PLS LET ME IN MY ACCOUNT TO UPGRADE TO PREMIUM AND CHANGE COUNTRY... I AM UNABLE TO LOG IN MANY THANKS

Newbie

PLS LET ME IN MY ACCOUNT TO UPGRADE TO PREMIUM AND CHANGE COUNTRY... I AM UNABLE TO LOG IN  MANY THANKS

crematedman

Community Legend

189 Views

1 replies

0 likes

Premium
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Paying for premium but i dosent work

My account is Kvamsveien8 and im paying for premium every month but i only ger the free version help me?

Newbie

My account is Kvamsveien8 and im paying for premium every month but i only ger the free version help me?

crematedman

Community Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Solved!! Account with facebook account, cannot acces anymore

I used to login in to spofify with facebook (https://open.spotify.com/user/116969356). With this account i have a lot of playlist. Recently i have create a new account (iptingshing). As it is a new account i needed to migrate my playlists. I tought t...

Newbie

I used to login in to spofify with facebook (https://open.spotify.com/user/116969356). With this account i have a lot of playlist. Recently i have create a new account (iptingshing). As it is a new a...

crematedman

Community Legend

322 Views

1 replies

0 likes

Login
  • 322 Views
  • 1 replies
  • 0 likes

Solved!! Keep charging me more

I'm getting upset because I don't want to have to delet my Spotify. But I qualify for the student discount but Spotify keeps charging me $10 instead of $5. How can I stop this ?

Newbie

I'm getting upset because I don't want to have to delet my Spotify. But I qualify for the student discount but Spotify keeps charging me $10 instead of $5. How can I stop this ?

crematedman

Community Legend

392 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 392 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice when I purchased student premium

Today, november 21. I purchased the student discount premium and they charged me twice...instead of one time....

Newbie

Today, november 21. I purchased the student discount premium and they charged me twice...instead of one time....

crematedman

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Solved!! NOT PAYING FOR MY BOYFRIENDS SPOTIFY!

My paypal was charged twice because my boyfriend signed up under me. I am not paying for his spotify premium because we are no longer together. There's no way to tell which accounts the paypal charges are linked to. The order number and receipt numbe...

Newbie

My paypal was charged twice because my boyfriend signed up under me. I am not paying for his spotify premium because we are no longer together. There's no way to tell which accounts the paypal charge...

crematedman

Community Legend

346 Views

1 replies

0 likes

Account
Other
Subscription
  • 346 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country to Japan: "Spotify isn't available in this country yet"

I recently moved to Japan and found that Spotify has finally arrived here! Unfortunately though, I cannot seem to add a new card from Japan as my primary payment method. I followed the process for changing your country on the support page, however wh...

Newbie

I recently moved to Japan and found that Spotify has finally arrived here! Unfortunately though, I cannot seem to add a new card from Japan as my primary payment method.   I followed the proce...

crematedman

Community Legend

1018 Views

1 replies

0 likes

Account
Premium
  • 1018 Views
  • 1 replies
  • 0 likes

Paying twice

Why do you have to pay to separate times and you are login as the same profile

Visitor

Why do you have to pay to separate times and you are login as the same profile

crematedman

Community Legend

290 Views

1 replies

0 likes

Subscription
Unlimited
  • 290 Views
  • 1 replies
  • 0 likes

Having trouble with access to playlist

I have a Premium account. I haven't been able to access my playlist for a couple of months now. $10.00 a month have been taken out of my checking account and apparently you have no record of my premium account. My cell phone number is 860-490-6847. C...

Newbie

I have a Premium account. I haven't been able to access my playlist for a couple of months now. $10.00 a month have been taken out of my checking account and apparently you have no record of my premi...

crematedman

Community Legend

236 Views

1 replies

0 likes

Premium
  • 236 Views
  • 1 replies
  • 0 likes

I can't close the New Playlist button

The other night, I created a new playlist, and ever since, I've had this New Playlist button (for creating more playlists) sandwiched between the Now Playing tab & my list of playlists.I can't figure out how to turn it off or get rid of it.

Regular

The other night, I created a new playlist, and ever since, I've had this New Playlist button (for creating more playlists) sandwiched between the Now Playing tab & my list of playlists. I can't ...

crematedman

Community Legend

355 Views

3 replies

0 likes

Other
  • 355 Views
  • 3 replies
  • 0 likes

Being charged twice for Premium Account

I am currently being charged 2 different prices for my Premium Account when I was only suppose to be charged once. I am upset because it is coming out of my bank account and I wasn't planning on double payments. It makes no scense to me. Another ques...

Newbie

I am currently being charged 2 different prices for my Premium Account when I was only suppose to be charged once. I am upset because it is coming out of my bank account and I wasn't planning on doub...

user-removed

Not applicable

210 Views

1 replies

0 likes

Account
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! can't play the current track

Today i changed the e-mail adress and the password of my account. After that i needed to re log in. Each song i tried to play could not be played.I tried to play tracks on my computer, my smartphone and my Playstation 4 which worked before without a ...

Visitor

Today i changed the e-mail adress and the password of my account. After that i needed to re log in. Each song i tried to play could not be played. I tried to play tracks on my computer, my smartphon...

stefilix933

Newbie

900 Views

8 replies

1 likes

Account
Free
  • 900 Views
  • 8 replies
  • 1 likes