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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398725 Views
  • 950 replies
  • 107 likes
  • Account
  • 398725 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171606 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171606 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99124 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99124 Views
  • 68 replies
  • 10 likes

Superuser Contribution Inloggegevens

Ik ben mijn inloggegevens vergeten en mijn emailadres gebruik ik niet meer omdat hij is gehacked. Ik gebruik Spotify premium en er wordt dus nu elke maand geld afgeschreven en ik wil hem opzeggen, maar ik weet niet hoe.

  • Newbie
  • Ik ben mijn inloggegevens vergeten en mijn emailadres gebruik ik niet meer omdat hij is gehacked. Ik gebruik Spotify premium en er wordt dus nu elke maand geld afgeschreven en ik wil hem opzeggen, ma...
  • Anyk17
  • Rising Star 3
  • 379 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Password reset on mobile app and country settings on Playstation 4

I have changed my profile settings to a different country and it didn't work for my ps4. And password resets still don't work on the mobile app. Could some one please help me.

  • Newbie
  • I have changed my profile settings to a different country and it didn't work for my ps4. And password resets still don't work on the mobile app. Could some one please help me.
  • Anyk17
  • Rising Star 3
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Betalning via faktura?

Mamma vill ge mig och min lillasyster spotify premium i present, men kan inte betala via kort på internet. Går det att betala via faktura?

  • Newbie
  • Mamma vill ge mig och min lillasyster spotify premium i present, men kan inte betala via kort på internet. Går det att betala via faktura?
  • Anyk17
  • Rising Star 3
  • 3680 Views
  • 1 replies
  • 1 likes
  • 3680 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cancelar Suscripcion si he pagado

Si cancelo la suscripcion y recien pague este mes ya para la siguiente facturacion no deberia aparecerme ningun cobro?

  • Newbie
  • Si cancelo la suscripcion y recien pague este mes ya para la siguiente facturacion no deberia aparecerme ningun cobro?
  • Anyk17
  • Rising Star 3
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution conta vinculada ao facebook

Boa noite. Eu estava com uma conta free vinculada ao meu facebook. Porem, minha irma me adicionou a sua conta do plano familiar. Tentei aderir ao plano pela conta free que eu tinha mas nao foi possivel. Utlizei um outro e-mail e abri uma conta nova n...

  • Newbie
  • Boa noite.  Eu estava com uma conta free vinculada ao meu facebook. Porem, minha irma me adicionou a sua conta do plano familiar. Tentei aderir ao plano pela conta free que eu tinha mas nao foi...
  • Anyk17
  • Rising Star 3
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Accounts no longer premium

I was on my phone yesterday and was playing all my songs and then today it just stopped I updated my phone and now everything gone and no longer have premium account i don't know what happened? Can anyone help

  • Newbie
  • I was on my phone yesterday and was playing all my songs and then today it just stopped I updated my phone and now everything gone and no longer have premium account i don't know what happened? Can a...
  • Anyk17
  • Rising Star 3
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar todas as contas

Cancelar conta vinculada ao cartão de crédito não consigo cancelar pois informa que não existe nenhuma conta vinculada aos meus emails ou Facebook no entanto estou sendo cobrada no cartão de crédito

  • Newbie
  • Cancelar conta vinculada ao cartão de crédito não consigo cancelar pois informa que não existe nenhuma conta vinculada aos meus emails ou Facebook no entanto estou sendo cobrada no cartão de crédito
  • Anyk17
  • Rising Star 3
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need to Link my FB account to my Premium Spotify Account

I have a new Premium Spotify account and this old account is currently linked to my facebook(this account is created via fb by the way). I would like to remove this account or deactivate this so that I can link my new Premium account with my facebook...

  • Newbie
  •   I have a new Premium Spotify account and this old account is currently linked to my facebook(this account is created via fb by the way). I would like to remove this account or deactivate this...
  • Anyk17
  • Rising Star 3
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Multiple Family User listening at the same time

Hi. I have 3 accounts; one for me, one for my wife, and one for the common streaming in our house via Sonos. My personal spotify account just paused because "it was beeing used by another device" or something, but that's just the reason why I created...

  • Newbie
  • Hi. I have 3 accounts; one for me, one for my wife, and one for the common streaming in our house via Sonos. My personal spotify account just paused because "it was beeing used by another device...
  • Anyk17
  • Rising Star 3
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! change card details and charged as premium not student

hey,i lost my bank card so when my new one arrived i entered it in to continue my spotfiy subscription , but this month i have been charged full price and not the student price im sgined up for. i did not cancel my subscription or anything , i just u...

  • Casual Listener
  • hey, i lost my bank card so when my new one arrived i entered it in to continue my spotfiy subscription , but this month i have been charged full price and not the student price im sgined ...
  • kepea
  • Casual Listener
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Superuser Contribution Switch from Family to Student Account

Hi all,how can I change my account from Family to Student?Do I have to switch to Premium first and then proof that I'm a student?Thanks!

  • Newbie
  • Hi all, how can I change my account from Family to Student? Do I have to switch to Premium first and then proof that I'm a student? Thanks!
  • Anyk17
  • Rising Star 3
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Smart Tv Sorunu

Üyeliğime facebook üzerinden giriş yaptığım için kullanıcı adım yok. Bu yüzden smart tv için giriş yaparken cihazlar için kullanıcı adı oluşturup şifremi email adresime gönderiliyor. Ancak spotify dan herhangi bir email gelmedi. Bunu bir çok kez dene...

  • Visitor
  • Üyeliğime facebook üzerinden giriş yaptığım için kullanıcı adım yok. Bu yüzden smart tv için giriş yaparken cihazlar için kullanıcı adı oluşturup şifremi email adresime gönderiliyor. Ancak spotify da...
  • Anyk17
  • Rising Star 3
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Problems renewing my payments automatically

The last 4-5 months Spotify has not been able to renew my subscription automatically, which means that I EVERY month receive emails where I am told that Spotify is not able to renew my payment and I am asked to check my payment details. I have had th...

  • Newbie
  • The last 4-5 months Spotify has not been able to renew my subscription automatically, which means that I EVERY month receive emails where I am told that Spotify is not able to renew my payment a...
  • kbrooksc
  • Community Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is spotify going to fix the shuffle repeating?

Look I pay $10 a month to listen to my music, because I decided its only fair to pay arists vs downloading online for free, however its BS that spotify can't shuffle properly. Rumor has it this is due to making sure "cheap songs are played more". I u...

  • Newbie
  • Look I pay $10 a month to listen to my music, because I decided its only fair to pay arists vs downloading online for free, however its BS that spotify can't shuffle properly. Rumor has it this is du...
  • Anyk17
  • Rising Star 3
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hei

Hei jeg oppdaget at jeg har premium family, men jeg ønsket kun premium. kan dere være snill å andre mitt abonnement? det var vanskelig endre det selv.

  • Visitor
  • Hei jeg oppdaget at jeg har premium family, men jeg ønsket kun premium. kan dere være snill å andre mitt abonnement?  det var vanskelig endre det selv. 
  • Anyk17
  • Rising Star 3
  • 288 Views
  • 5 replies
  • 0 likes
  • 288 Views
  • 5 replies
  • 0 likes

Superuser Contribution Log in error 408

Hi, I created an account in the UK and I am currently in the UK and somehow I got the 408 error. What can I do?

  • Casual Listener
  • Hi,    I created an account in the UK and I am currently in the UK and somehow I got the 408 error. What can I do?
  • Anyk17
  • Rising Star 3
  • 410 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 410 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Payment failed

I have been successfully using premium for awhile now. recently, Spotify tried to charge me a few times when I didn't have sufficient funds on my card. Now I know I have more than enough money on my card, and I have called my bank to make sure there ...

  • Newbie
  • I have been successfully using premium for awhile now. recently, Spotify tried to charge me a few times when I didn't have sufficient funds on my card. Now I know I have more than enough money on my ...
  • MaryS
  • Roadie
  • 2218 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2218 Views
  • 7 replies
  • 0 likes

Discount Family Subscriptions!

do you have to be on facebook to receive a family invite as my daughter has not got a facebook account and has not received my invite to her e mail.

  • Casual Listener
  • do you have to be on facebook to receive a family invite as my daughter has not got a facebook account and has not received my invite to her e mail.
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delete FireTV Stick of "available devices"

Hello everyone, I'm starting to be really frustrated. One day, somehow I linked my Spotify App on my Android phone with an Amazon FireTV Stick. For weeks it hasn't been a problem but nowadays, the "Amazon-Person" is randomly changing the music, I'm l...

  • Casual Listener
  • Hello everyone,   I'm starting to be really frustrated. One day, somehow I linked my Spotify App on my Android phone with an Amazon FireTV Stick. For weeks it hasn't been a problem but nowaday...
  • Anyk17
  • Rising Star 3
  • 2352 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 2352 Views
  • 3 replies
  • 0 likes

Superuser Contribution Showing Incorrect Country

Hi Community! Little complicated situation. My partner and I have been living in England for 2 years. We both had premium accounts. We have recenlty moved to Canada living in our family house with 2 sisters and parents. The family premium has been ad...

  • Casual Listener
  • Hi Community!   Little complicated situation. My partner and I have been living in England for 2 years. We both had premium accounts. We have recenlty moved to Canada living in our family hous...
  • MaryS
  • Roadie
  • 229 Views
  • 3 replies
  • 0 likes
  • 229 Views
  • 3 replies
  • 0 likes