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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ironhoodie
  • Visitor
  • 224625 Views
  • 733 replies
  • 70 likes
  • Account
  • 224625 Views
  • 733 replies
  • 70 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1112540 Views
  • 118 replies
  • 106 likes
  • Account
  • 1112540 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 58967 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 58967 Views
  • 61 replies
  • 8 likes

Superuser Contribution being charged for accounts I did not sign up for

I recently discovered a second account linked to my PayPal that I did not sign up for and that I have not used. I have been charged for this second unknown account t since 11/27/15. Is there any way to call and talk to a real person to fix this? I fe...

  • Newbie
  • I recently discovered a second account linked to my PayPal that I did not sign up for and that I have not used. I have been charged for this second unknown account t since 11/27/15. Is there any way ...
  • Mara_F
  • Roadie
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Error 3: Password doesn't match

Hi everybody, I have a problem with my account access. I have just downloaded Spotify for mac but when I put my password the response is ERROR 3. I tried to change password, dowload again but it doesn't work. anyone can help me about it?thanks Mattia

  • Casual Listener
  • Hi everybody, I have a problem with my account access.  I have just downloaded Spotify for mac but when I put my password the response is ERROR 3. I tried to change password, dowload again but ...
  • Mat89
  • Casual Listener
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

I want to buy Premium but I can not

Hello my friend,I want to buy premium but ı can not becuse I've got a problem. I am waiting for 1 hours but that nothing changes. holding this screenwhat should I do?

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  • Casual Listener
  • Hello my friend, I want to buy premium but ı can not becuse I've got a problem. I am waiting for 1 hours but that nothing changes. holding this screen what should I do?
  • Bittencourt
  • Spotify Star
  • 142 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 142 Views
  • 3 replies
  • 0 likes

gift card purchase

I'd like to do something simple. Purchase a gift subscription. Problem is, the delivery date. I just says "invalid format". Most websites have a calendar that pops up and you pick a date. I want it to be today, October 1 2016. So either 10/01/2016 or...

  • Casual Listener
  • I'd like to do something simple. Purchase a gift subscription. Problem is, the delivery date. I just says "invalid format". Most websites have a calendar that pops up and you pick a date. I want it t...
  • Hubo
  • Spotify Star
  • 116 Views
  • 3 replies
  • 0 likes
  • 116 Views
  • 3 replies
  • 0 likes

Won't let me pay for premium again, supposedly my credit cards(bank) are having a "bad day"

Man I'm seriously sick of this. I had premium spotify, my credit card was working, as soon as I decided to pay premium again with my SAME credit card, which by the way it is working, I've bought online recently at several websites, it won't let me ge...

  • Casual Listener
  • Man I'm seriously sick of this. I had premium spotify, my credit card was working, as soon as I decided to pay premium again with my SAME credit card, which by the way it is working, I've bought onli...
  • c4toux
  • Regular
  • 446 Views
  • 8 replies
  • 0 likes
  • Premium
    Subscription
  • 446 Views
  • 8 replies
  • 0 likes

Solved!! PREMIUM DOES NOT WORK

Hi, I bought premium a few days ago but it doesn't work. I tried logging out, and also deleting and installing the app again. My money is paid, but I am not able to use premium!

  • Casual Listener
  • Hi, I bought premium a few days ago but it doesn't work. I tried logging out, and also deleting and installing the app again. My money is paid, but I am not able to use premium!
  • Maxim
  • Spotify Star
  • 189 Views
  • 5 replies
  • 0 likes
  • 189 Views
  • 5 replies
  • 0 likes

Get my money back

I had created my account 3 month ago. I took premium account for 3 month for 1eur (there smth like discount). But after this month i wanted to cancel it and start premium for family for 10.99eur. But today Spotify removed from my balance 6.99eur. Wha...

  • Newbie
  • I had created my account 3 month ago. I took premium account for 3 month for 1eur (there smth like discount). But after this month i wanted to cancel it and start premium for family for 10.99eur. But...
  • EthanS1
  • Community Legend
  • 128 Views
  • 2 replies
  • 0 likes
  • 128 Views
  • 2 replies
  • 0 likes

Solved!! DOES RE SUBSCRIPTION MEAN THAT I HAVE TO PAY AGAIN????

Hi! I cancelled my subscription and i want to resubscribe it again because i learned that it ends on oct 26. And its just oct 1 rn!! Does Resubscribing it mean that i have to pay again?

  • Casual Listener
  • Hi! I cancelled my subscription and i want to resubscribe it again because i learned that it ends on oct 26. And its just oct 1 rn!! Does Resubscribing it mean that i have to pay again?
  • Bittencourt
  • Spotify Star
  • 214 Views
  • 3 replies
  • 0 likes
  • 214 Views
  • 3 replies
  • 0 likes

Double payment for account

I have accidentally set up two monthly credit card payments (for different amounts) for the same Spotify premium account. I have cancelled one of them with my bank, but don't know how to notify Spotify about this so that they do not cancel the Spotif...

  • Newbie
  • I have accidentally set up two monthly credit card payments (for different amounts) for the same Spotify premium account. I have cancelled one of them with my bank, but don't know how to notify Spoti...
  • estelleroux
  • Casual Listener
  • 136 Views
  • 4 replies
  • 0 likes
  • 136 Views
  • 4 replies
  • 0 likes

Being charged for premium but no music

I started with the premium so I could listen to my music offline..as I often travel to places with no cell reception. It worked fine but now when I log into my account, it says I am signed up with Spotify free but yet I am charged every month for it ...

  • Newbie
  • I started with the premium so I could listen to my music offline..as I often travel to places with no cell reception. It worked fine but now when I log into my account, it says I am signed up with Sp...
  • Bearfootrecords
  • Community Legend
  • 74 Views
  • 1 replies
  • 0 likes
  • Premium
  • 74 Views
  • 1 replies
  • 0 likes

Solved!! Can I continue my trial after canceling my subscribtion

Can I continue my trial after canceling my subscribtion. Becuase I want to change it into family plan without costing extra money.

  • Casual Listener
  • Can I continue my trial after canceling my subscribtion. Becuase I want to change it into family plan without costing extra money.
  • OviiiOne
  • Community Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Charged for premium after I canceled it.

I canceled my premium subscription and still got charged I switched to Apple Music as it gets newer music faster then Spotify. I want a refund cause I do not like Spotify and I didn't intend to Pay for another month.

  • Casual Listener
  • I canceled my premium subscription and still got charged I switched to Apple Music as it gets newer music faster then Spotify. I want a refund cause I do not like Spotify and I didn't intend to Pay f...
  • SpacedOutV2
  • Casual Listener
  • 87 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 87 Views
  • 2 replies
  • 0 likes

Solved!! Change country, buy Premium

Greetings! I tried contacting support directly but they seem to ignore me... It was several years since I used Spotify. Now I'm leaving in a different country. When I try to change country settings only one option is available - Netherlands, and I ne...

  • Newbie
  • Greetings!   I tried contacting support directly but they seem to ignore me...   It was several years since I used Spotify. Now I'm leaving in a different country. When I try to ch...
  • Maxim
  • Spotify Star
  • 631 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 631 Views
  • 1 replies
  • 0 likes

Problems to log in

My son has got Spotify-Premium account and he got new phone and he cannot log in, because he does not remember his password. We cannot request for his password because we do not remember which email-address is connected to his Spotify account. He onl...

  • Casual Listener
  • My son has got Spotify-Premium account and he got new phone and he cannot log in, because he does not remember his password. We cannot request for his password because we do not remember which email-...
  • Maxim
  • Spotify Star
  • 150 Views
  • 3 replies
  • 0 likes
  • Account
  • 150 Views
  • 3 replies
  • 0 likes

Solved!! Family subscription with family members in 2 countries

Hi,I would like to start a family premium subscription. But my mum and my sister live in Spain and I live in France.Is it possible ?Thank you.Kind regards,Cecilia.

  • Newbie
  • Hi, I would like to start a family premium subscription. But my mum and my sister live in Spain and I live in France. Is it possible ? Thank you. Kind regards, Cecilia.
  • OviiiOne
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Login works on some devices but not others

I have premium. I can log in from a deskto using chrome or IE, but I cannot log in on my ipad or iphone. I have also successfully logged in on one other device (a web-connected stereo). The error message says "either username or password is incorrect...

  • Casual Listener
  • I have premium. I can log in from a deskto using chrome or IE, but I cannot log in on my ipad or iphone. I have also successfully logged in on one other device (a web-connected stereo). The error mes...
  • LBJ2
  • Casual Listener
  • 129 Views
  • 4 replies
  • 0 likes
  • 129 Views
  • 4 replies
  • 0 likes

Problem to log in

A few days ago I closed session on my phone and when I tried to log in once again it didn't let me, it said that "that email already had an account", I thought I was doing it wrong so I did it again and again several times with no success... I've eve...

  • Newbie
  • A few days ago I closed session on my phone and when I tried to log in once again it didn't let me, it said that "that email already had an account", I thought I was doing it wrong so I did it again ...
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Unable to login abroad

Hi, I am from the UK but currently working in Taiwan. I cannot login Spotify since it is unable to use abroad. I do not want to change my profile coutry to Taiwan. I would like to remain my playlist within British music instead of Taiwanese. Please h...

  • Newbie
  • Hi, I am from the UK but currently working in Taiwan. I cannot login Spotify since it is unable to use abroad. I do not want to change my profile coutry to Taiwan. I would like to remain my playlist ...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Solved!! Merging two accounts

Hi there, I have one account with all my playlists, followers, premium version etc, but this account is not connected to facebook so I can't see my friends and such. The other account is activated through Facebook but has no playlists, no followers a...

  • Visitor
  • Hi there,   I have one account with all my playlists, followers, premium version etc, but this account is not connected to facebook so I can't see my friends and such. The other account is act...
  • 0x412E2047696C
  • Roadie
  • 344 Views
  • 3 replies
  • 0 likes
  • 344 Views
  • 3 replies
  • 0 likes

Spotify Family change from Admin to Member

Hi i get the invite to join as spotify family member .Than i had some problems with token , it did not work so i was playing around and by mistake i hit family plan so spotify register me as Admin ( no paymet metods were linked nor made ).How do i ch...

  • Visitor
  • Hi    i get the invite to join as spotify family member .Than i had some problems with token , it did not work so i was playing around and by mistake i hit family plan so spotify register...
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes