Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76705 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94853 Views
9 replies
2 likes
My sister added me to her family plan but when I signed in through facebook it logged me in with an email I haven't had in years. Checked everything in my FB account settings and the new email is there with nothing on the old email. Please help!
My sister added me to her family plan but when I signed in through facebook it logged me in with an email I haven't had in years. Checked everything in my FB account settings and the new email is the...
Community Legend
539 Views
1 replies
0 likes
How can I reset my account completly. I want to start over on my spotify. I know this sounds wierd. But i want it to forget everything i have been previously listening to or ever playlist i have ever made.
How can I reset my account completly. I want to start over on my spotify. I know this sounds wierd. But i want it to forget everything i have been previously listening to or ever playlist i have ever...
Community Legend
505 Views
1 replies
0 likes
About a month before my first year with student subcription finished, I updated my account and NUS card details so that I wouldn't be charged the full price for next year. This month spotify has charged me £10 with my student supcription so I have ha...
About a month before my first year with student subcription finished, I updated my account and NUS card details so that I wouldn't be charged the full price for next year. This month spotif...
Community Legend
355 Views
1 replies
0 likes
When I try to renew my premium it says that my credit card provider is having a bad day so I can't renew my premium. By the way I tried to use a another credit card and the same thing happened.
When I try to renew my premium it says that my credit card provider is having a bad day so I can't renew my premium. By the way I tried to use a another credit card and the same thing happened.
Community Legend
2678 Views
1 replies
0 likes
Hi, I bought a year of Spotify Premium and then switched to Family. Does this mean I get charged twice every month? I know that if you just buy Premium it automatically gets converted to Family, but what if I paid for a year of Premium in advance? I ...
Hi, I bought a year of Spotify Premium and then switched to Family. Does this mean I get charged twice every month? I know that if you just buy Premium it automatically gets converted to Family, but ...
Community Legend
596 Views
1 replies
0 likes
My family and I moved to Malaysia, I switched our Premium for Family account to a new credit card that has a billing address in Malaysia just as the change country help page told me to do. The credit card went through fine and I changed my country to...
My family and I moved to Malaysia, I switched our Premium for Family account to a new credit card that has a billing address in Malaysia just as the change country help page told me to do. The credit...
Community Legend
418 Views
1 replies
0 likes
Weird one: I am trying to connect my Facebook to my spotify account. Then clicking on "connect with Facebook" in the sidebar. However, I get an error message, "Sorry there has been a temporary error, please try again later." I've tried a couple of ti...
Weird one: I am trying to connect my Facebook to my spotify account. Then clicking on "connect with Facebook" in the sidebar. However, I get an error message, "Sorr...
Community Legend
338 Views
1 replies
0 likes
Hey! I have a spotyfy premium, I can Log in to my account on spotyfy web but I can not play any music I have no acces to my playlists or search engine at all. How can I fix that. Its quite bad that Ipay for it and can not use it
Hey! I have a spotyfy premium, I can Log in to my account on spotyfy web but I can not play any music I have no acces to my playlists or search engine at all. How can I fix that. Its quite b...
Community Legend
578 Views
1 replies
0 likes
I have a family account, I use my family account - and I am also paying for one. Now I want to change my payment details because I recently changed banks. Though when I log in to my account on the web it says I still have a free account, which is not...
I have a family account, I use my family account - and I am also paying for one. Now I want to change my payment details because I recently changed banks. Though when I log in to my account on the we...
Community Legend
354 Views
1 replies
0 likes
Had Spotify free trial version several months ago. Just wanted to actually buy Spotify and can't get logged in. Successfully changed my password. Tried even signing up as a new client but it says my email is already registered as an account so it won...
Had Spotify free trial version several months ago. Just wanted to actually buy Spotify and can't get logged in. Successfully changed my password. Tried even signing up as a new client but it says my ...
Community Legend
342 Views
1 replies
0 likes
Hi I just started a family account.When I was about to enter the first family member (besides me) Spotify asked me to supply information (name, address etc). I assumed this was for the member I was adding, so I entered the name of my wife. But as I u...
Hi I just started a family account.When I was about to enter the first family member (besides me) Spotify asked me to supply information (name, address etc). I assumed this was for the membe...
Community Legend
500 Views
1 replies
0 likes
Hi all,my wife has deleted her Facebook Account but needed it to login to Spotify.Now she cannot login anylonger she forgot her password.She cannot change her password, because Spotify tells her she has to change it in Facebook, but she's deleted her...
Hi all, my wife has deleted her Facebook Account but needed it to login to Spotify. Now she cannot login anylonger she forgot her password. She cannot change her password, because Spotify tells he...
Community Legend
317 Views
1 replies
0 likes
Hi,my daughter had a premium account, and moved across to my family account, now all her downloaded music is getting deleted from her i phone,Any ideasCheers
Hi, my daughter had a premium account, and moved across to my family account, now all her downloaded music is getting deleted from her i phone, Any ideas Cheers
Community Legend
319 Views
1 replies
0 likes
So, i know that disconnecting Facebook and Spotify accounts is a common topic and I've read TONS of forums on how to do that, but what if I have a premium account through my Starbucks employment? It's not giving me the option to delete my account and...
So, i know that disconnecting Facebook and Spotify accounts is a common topic and I've read TONS of forums on how to do that, but what if I have a premium account through my Starbucks employment? It'...
Community Legend
542 Views
1 replies
1 likes
Hello,I have a family account, but I can't set my physical address (my house). How can I set that parameter of my profile?Thank you
Hello, I have a family account, but I can't set my physical address (my house). How can I set that parameter of my profile? Thank you
Newbie
542 Views
2 replies
0 likes
Why I can't share music on my spotify?
Why I can't share music on my spotify?
Casual Listener
272 Views
2 replies
0 likes
Please help,last day my spotify said "you can only use 14 days in abroad" but I never went to the anohter country.When I saw my country on settings,It was looking true.
Please help,last day my spotify said "you can only use 14 days in abroad" but I never went to the anohter country.When I saw my country on settings,It was looking true.
Roadie
311 Views
1 replies
0 likes
So, after a few months, I decided to login to my spotify account (on my mac) to enjoy some good music. Unfortunately, I encountered a few issues: 1. Logging in is frustrating. Even though I tried to reset my password a few times and getting the notif...
So, after a few months, I decided to login to my spotify account (on my mac) to enjoy some good music. Unfortunately, I encountered a few issues: 1. Logging in is frustrating. Even though I ...
Community Legend
279 Views
1 replies
0 likes
I moved from the UK to Austria and Spotify has now started to refuse to log in with facebook, I'm logged in on the website, however when I try to log in on the app it says "Your country does not match the one set in your profile. To continue use upda...
I moved from the UK to Austria and Spotify has now started to refuse to log in with facebook, I'm logged in on the website, however when I try to log in on the app it says "Your country does not matc...
Community Legend
421 Views
1 replies
0 likes
I just switched phones and when I first logged into Spotify but it didn't recognize that I have a premium account. It's now not recognizing my email address, but will send my email a can't remember my password link, so must have my account in the sys...
I just switched phones and when I first logged into Spotify but it didn't recognize that I have a premium account. It's now not recognizing my email address, but will send my email a can't remember m...
Community Legend
352 Views
1 replies
0 likes
