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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398883 Views
  • 950 replies
  • 107 likes
  • Account
  • 398883 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171682 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171682 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99138 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99138 Views
  • 68 replies
  • 10 likes

Superuser Contribution Offline mode

Mein Spotify sagt mir, ich wäre im Offline Modus , aber das bin ich eigentlich nicht... Denn hinter dem Offline ist kein Haken und deswegen bin ich ja eigentlich online. Ich kann aber nichts machen, keine Musik abspielen noch irgendwas nachschauen?We...

  • Newbie
  • Mein Spotify sagt mir, ich wäre im Offline Modus , aber das bin ich eigentlich nicht... Denn hinter dem Offline ist kein Haken und deswegen bin ich ja eigentlich online. Ich kann aber nichts machen, ...
  • Anyk17
  • Rising Star 3
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution account

My music kept pausing and switching songs because another device was using my account yesterday. I don't know who this was but I am unable to even get into my account today I had to create this log in to ask a question. My account has always just bee...

  • Newbie
  • My music kept pausing and switching songs because another device was using my account yesterday. I don't know who this was but I am unable to even get into my account today I had to create this log i...
  • Anyk17
  • Rising Star 3
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con la cuenta Premium

Tengo cuenta Premium hace más de 1 año iniciada con Facebook, al querer ingresar recientemente a Spotify se me ah cerrado la sesion, y al ingresar de nuevo, con la cuenta de Facebook, se me inicio una cuenta nueva perdiendo toda mi música y la "cuent...

  • Casual Listener
  • Tengo cuenta Premium hace más de 1 año iniciada con Facebook, al querer ingresar recientemente a Spotify se me ah cerrado la sesion, y al ingresar de nuevo, con la cuenta de Facebook, se me inicio un...
  • facuiturrat
  • Casual Listener
  • 183 Views
  • 2 replies
  • 0 likes
  • Account
  • 183 Views
  • 2 replies
  • 0 likes

Superuser Contribution [All Platforms] Change/remove/update the picture of discover weekly

Hi there, Can you tell me how to change/remove/update the picture of discover weekly? I tried disconnecting/reconnecting my Facebook account (suggested somewhere) but that did not change anything. Thanks! Feliks

  • Casual Listener
  • Hi there,   Can you tell me how to change/remove/update the picture of discover weekly?   I tried disconnecting/reconnecting my Facebook account (suggested somewhere) but that did not c...
  • Anyk17
  • Rising Star 3
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! My fiance showed me his "Monthly Review" but I'm not getting those

I've had spotify for over a year now, and premium for less than a month now, and my fiance sent me screenshots of the Monthly Review he got in his email today, breaking down the unique artists and songs he's listened to this month, and I thought that...

  • Casual Listener
  • I've had spotify for over a year now, and premium for less than a month now, and my fiance sent me screenshots of the Monthly Review he got in his email today, breaking down the unique artists and so...
  • dog_eared88
  • Casual Listener
  • 674 Views
  • 2 replies
  • 1 likes
  • 674 Views
  • 2 replies
  • 1 likes

Can't get student discount

Hi! I'm a university student living in Finland. I just tried to get a student premium subscription but it said that I'm not in the right region. So the student discount isn't available world wide?

  • Newbie
  • Hi!   I'm a university student living in Finland. I just tried to get a student premium subscription but it said that I'm not in the right region. So the student discount isn't available world...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Got charged for nothing

Got charged for premium but still on free havent been able to hear any music w/o internet and still have a bunch of adds. Can i get reimbursed? Really annoyed

  • Newbie
  • Got charged for premium but still on free havent been able to hear any music w/o internet and still have a bunch of adds. Can i get reimbursed? Really annoyed
  • Anyk17
  • Rising Star 3
  • 140 Views
  • 2 replies
  • 0 likes
  • 140 Views
  • 2 replies
  • 0 likes

Free data

Hi, do non singtel users get free data?

  • Newbie
  • Hi,   do non singtel users get free data?
  • Maxim
  • Spotify Star
  • 597 Views
  • 1 replies
  • 0 likes
  • Account
  • 597 Views
  • 1 replies
  • 0 likes

????forgot password,???

How can I change my password that I forgot

  • Newbie
  • How can I change my password that I forgot
  • ag2526
  • Roadie
  • 727 Views
  • 1 replies
  • 0 likes
  • 727 Views
  • 1 replies
  • 0 likes

Can't pay for premium

I just got a new credit card, and i am unable to pay my subscription, the card is a danish "Dankort"

  • Casual Listener
  • I just got a new credit card, and i am unable to pay my subscription, the card is a danish "Dankort"
  • Zorex
  • Casual Listener
  • 137 Views
  • 2 replies
  • 0 likes
  • 137 Views
  • 2 replies
  • 0 likes

Payment for $198 usd

HelloSomebody know how is that posible???I mean i get a paymet for 198 usd today, if i have a family plan for $7 usd for month ... please any coments for help..

  • Newbie
  • Hello Somebody know how is that posible??? I mean i get a paymet for 198 usd today, if i have a family plan for $7 usd for month ... please any coments for help..
  • ag2526
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Subscription

Hello po . Pwede po bang i refund ung spotify premium . because sabi kasi free 30 trial tapos nagsend ng code . tapos nagcharge na agad ng 129 pesos in mu account . thanks

  • Newbie
  • Hello po . Pwede po bang i refund ung spotify premium . because sabi kasi free 30 trial tapos nagsend ng code . tapos nagcharge na agad ng 129 pesos in mu account . thanks
  • ag2526
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Both Apple and Spotify charged me/charged twice

Hi so I have Spotify on my iPhone and I recently canceled my subscription through iTunes and resubscribed directly from Spotify. I was charged $11.99 after this but then when I was trying to download an app I got the notification to finish my unpaid ...

  • Newbie
  • Hi so I have Spotify on my iPhone and I recently canceled my subscription through iTunes and resubscribed directly from Spotify. I was charged $11.99 after this but then when I was trying to download...
  • Bearfootrecords
  • Community Legend
  • 668 Views
  • 1 replies
  • 0 likes
  • 668 Views
  • 1 replies
  • 0 likes

Im a premium user and ı cant login

Hi HOW CAN I REACH SPOTİFY SUPPORT TEAM CUS I M A PREMİUM USER AND I CANT LOGIN I PAY EVERY SINGLE MONTH AND THEY JUST DONT LET ME GET IN MY ACCOUNT ...ım really mad ı use my spotify account through facebook account also HELP PLS !! Cus this s bad !!...

  • Newbie
  • Hi HOW CAN I REACH SPOTİFY SUPPORT TEAM CUS I M A PREMİUM USER AND I CANT LOGIN I PAY EVERY SINGLE MONTH AND THEY JUST DONT LET ME GET IN MY ACCOUNT ...ım really mad ı use my spotify account through ...
  • Bearfootrecords
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • Account
  • 223 Views
  • 1 replies
  • 0 likes

Paying extra for a ' hidden' account next to family account

I accidentally discoverd I am paying since June this year (2016) for an account ' aebrands' I wasn't aware of. I already have a (first) account, which I linked with Facebook. I really don't know how it has been started.I can stop that second account ...

  • Newbie
  • I accidentally discoverd I am paying since June this year (2016) for an account ' aebrands'  I wasn't aware of. I already have a (first) account, which I linked with Facebook. I really don't kno...
  • Bearfootrecords
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

Subscription cancelled

How do just cancel my premium? It says I have spotify free but I'm still getting charged

  • Newbie
  • How do just cancel my premium? It says I have spotify free but I'm still getting charged
  • Maxim
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Family plan subscription problem

My brother cancelled his spotify premium that was going through Itunes, it is still active till 11/28/16 though. It won't let him switch to the family plan, saying he is still though itunes. So my question is, if i do the family plan and invite him, ...

  • Newbie
  • My brother cancelled his spotify premium that was going through Itunes, it is still active till 11/28/16 though. It won't let him switch to the family plan, saying he is still though itunes. So my qu...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 133 Views
  • 1 replies
  • 0 likes

Premium subscription Croatia

Hi, I just subscribed to a family Premium account.I have the possibility to add up to 5 people.I added my sister who si currently living in Croatia - can she use if from there ?Knowing that I'm the subscriber/payer etc. (living in France). Tnx so muc...

  • Casual Listener
  • Hi,    I just subscribed to a family Premium account. I have the possibility to add up to 5 people. I added my sister who si currently living in Croatia - can she use if from there ? K...
  • alengrabner
  • Newbie
  • 1231 Views
  • 4 replies
  • 0 likes
  • 1231 Views
  • 4 replies
  • 0 likes

Solved!! Can't play songs after free premium trial month

After I cancelled the subscription for premium I went back to free. But now I can't play any songs anymore and I get an error message, that my current country is not the same as in my profile.I haven't moved or anything, still at the same old place w...

  • Regular
  • After I cancelled the subscription for premium I went back to free. But now I can't play any songs anymore and I get an error message, that my current country is not the same as in my profile. I h...
  • Doomed
  • Newbie
  • 3019 Views
  • 9 replies
  • 1 likes
  • 3019 Views
  • 9 replies
  • 1 likes