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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88583 Views

9 replies

2 likes

Account
Login
  • 88583 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757571 Views

18 replies

29 likes

  • 757571 Views
  • 18 replies
  • 29 likes

Solved!! Free trial not working

I signed up for a 6 month free trial for premium last month and have just been billed for the subscription.

Casual Listener

I signed up for a 6 month free trial for premium last month and have just been billed for the subscription.

osornios

Spotify Star

2422 Views

3 replies

0 likes

  • 2422 Views
  • 3 replies
  • 0 likes

Change to an email address that has been previousl used for Spotify account

A long time ago i used my primary email address to sign up for the free spotify. I had clearly forgotten I created this account so last year I re created a premium account using an older email address (one from university that I still used from time ...

Newbie

A long time ago i used my primary email address to sign up for the free spotify. I had clearly forgotten I created this account so last year I re created a premium account using an older email a...

kbrooksc

Community Legend

245 Views

1 replies

0 likes

Account
Other
Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas com a conta Premium

Bom dia!Estou com problemas para acessar a conta Premium, eu cadastrei o número do cartão de crédito, chegou mensagem no meu celular que o cadastro foi efetuado com sucesso, porém eu não consigo usar a conta Premium. Chegou 3 mensagens no celular diz...

Casual Listener

Bom dia! Estou com problemas para acessar a conta Premium, eu cadastrei o número do cartão de crédito, chegou mensagem no meu celular que o cadastro foi efetuado com sucesso, porém eu não consigo us...

LucasMatheus1

Casual Listener

313 Views

2 replies

0 likes

  • 313 Views
  • 2 replies
  • 0 likes

Songs and Premium

I have a doubt. If I download an album of songs and when my Premium over, I would lose the offline access to that album, and I could still hear it? I doubt this because the offline feature is a premium feature but while discovering more of the site, ...

Newbie

I have a doubt. If I download an album of songs and when my Premium over, I would lose the offline access to that album, and I could still hear it?     I doubt this because the offline fe...

osornios

Spotify Star

220 Views

1 replies

0 likes

Premium
  • 220 Views
  • 1 replies
  • 0 likes

Can't log in as Spotify said I am in another country

Spotify said I am in another country, and I am not!!! am actually in Spain and Haven't changed my location!!!Once I try to change my profile strings as required I am not able to do it. And once I try to log in it says "enjoy your trip"Believe me...I ...

Newbie

Spotify said I am in another country, and I am not!!! am actually in Spain and Haven't changed my location!!! Once I try to change my profile strings as required I am not able to do it. And once I t...

osornios

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Unable to Play / Access Denied for Certain Albums / Songs on All Platforms.

I have a girlfriend in the UK, and I am in the US. She visited for 3 months and I used her Spotify account while she was here, loved her music and playlists. When she left I wanted to continue listening to her music, so I bought a premium account in ...

Casual Listener

I have a girlfriend in the UK, and I am in the US. She visited for 3 months and I used her Spotify account while she was here, loved her music and playlists. When she left I wanted to continue listen...

robertdegange

Newbie

2818 Views

3 replies

0 likes

  • 2818 Views
  • 3 replies
  • 0 likes

Premium account but can only schuffle

I have an premium account, but for now it is listed as Subscription ...free, which is clearly wrong. I can only play my music by pressing the schuffle button. What is going on?

Casual Listener

I have an premium account, but for now it is listed as Subscription ...free, which is clearly wrong. I can only play my music by pressing the schuffle button. What is going on?

kbrooksc

Community Legend

279 Views

3 replies

0 likes

Premium
  • 279 Views
  • 3 replies
  • 0 likes

Superuser Contribution PROBLEMAS ACESSO A CONTA PREMIUM

Prezados,Troquei de celular há cerca de um ano, entretanto não me recordo o meu login e senha. Tentei solicitar uma nova senha, porém não me recordo qual email está cadastrado, visto não ter recebido o email com os passos para cadastro de nova senha ...

Newbie

Prezados, Troquei de celular há cerca de um ano, entretanto não me recordo o meu login e senha. Tentei solicitar uma nova senha, porém não me recordo qual email está cadastrado, visto não ter recebi...

Arruzzo

Newbie

346 Views

2 replies

0 likes

Premium
  • 346 Views
  • 2 replies
  • 0 likes

Report hacking to spotify

Hi, I would like to report a hacking/security issue to spotify directly, Kindly advice an email address I can send the issue to. Or what is the process to report to them directly. Thank you.

Casual Listener

Hi, I would like to report a hacking/security issue to spotify directly, Kindly advice an email address I can send the issue to. Or what is the process to report to them directly. Thank you.

Ayielle

Casual Listener

24101 Views

4 replies

10 likes

Security
Subscription
  • 24101 Views
  • 4 replies
  • 10 likes

Should I buy both premium and family premium?

I have bought family premium but nothing had happened. Then I bought premium for myself. Then all acounts have turned into premium.Is it a mistake or is family account an add-on to premium?

Newbie

I have bought family premium but nothing had happened.  Then I bought premium for myself. Then all acounts have turned into premium. Is it a mistake or is family account an add-on to premium? ...

kbrooksc

Community Legend

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Repeat TRACK Mode!

Newbie

Bearfootrecords

Community Legend

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Can't log in at all anymore. Please help.

Tried to log into Spotify on my PC after using it on my phone for awhile. PC said my username or password was wrong, so I decided to reset it since I wasn't entirely sure if I was right. Reset the password to something different, put in the brand new...

Newbie

Tried to log into Spotify on my PC after using it on my phone for awhile. PC said my username or password was wrong, so I decided to reset it since I wasn't entirely sure if I was right. Reset the pa...

theckbert

Roadie

228 Views

1 replies

0 likes

Account
Login
Premium
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount: does the country matter?

Hey everyone! I'm a German music-lover, currently thinking about upgrading to premium with the student account. I am living in Belgium atm though and enrolled at a Belgian university. Therefore I was wondering which country setting I should set my pr...

Casual Listener

Hey everyone! I'm a German music-lover, currently thinking about upgrading to premium with the student account. I am living in Belgium atm though and enrolled at a Belgian university. Therefore I was...

Kayleigh

Spotify Legend

768 Views

3 replies

0 likes

Other
Subscription
  • 768 Views
  • 3 replies
  • 0 likes

How to unlink playstation account that I have no access to?

Hello, Some time ago I logged in to a playstation to which I have no access. I need to have that playstation unlinked from my spotify account. Wht can I do? PS: Please don't tell me to go to https://link.playstationmusic.com/spotify/details, I have n...

Casual Listener

Hello,   Some time ago I logged in to a playstation to which I have no access.   I need to have that playstation unlinked from my spotify account.   Wht can I do?   PS: Pl...

ggoranov

Casual Listener

574 Views

2 replies

0 likes

Account
Login
Other
  • 574 Views
  • 2 replies
  • 0 likes

I need to unsubscribe but can't login on my desktop

I signed up with Spotify with my old facebook and no longer have access to the email that is connected to my old facebook. I want to use my Spotify premium on my desktop but can't log in. I need to delete and un subscribe from my old Spotify so I can...

Newbie

I signed up with Spotify with my old facebook and no longer have access to the email that is connected to my old facebook. I want to use my Spotify premium on my desktop but can't log in. I need to d...

Bearfootrecords

Community Legend

234 Views

1 replies

0 likes

Account
  • 234 Views
  • 1 replies
  • 0 likes

Spotify premium payments

Hello,Is there a place where I can double check whether I've paid Spotify every single month? (Apart from my bank account). Last month the payment was undone because I had no money in my account, I'm guessing this just means next month there'll be de...

Newbie

Hello, Is there a place where I can double check whether I've paid Spotify every single month? (Apart from my bank account). Last month the payment was undone because I had no money in my account,...

Bearfootrecords

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Delete an old account and remove it from Facebook?

I have an old account that's linked to my Facebook that I don't use anymore. I want to delete that account and unlink it from Facebook and link my current account to Facebook? Thanks.

Casual Listener

I have an old account that's linked to my Facebook that I don't use anymore.  I want to delete that account and unlink it from Facebook and link my current account to Facebook?   Thanks.

Bearfootrecords

Community Legend

297 Views

1 replies

0 likes

Account
Login
Subscription
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Still getting charged even though i'm on a family plan

Could someone please look into my account. My gf signed up for our family plan when she was already a spotify member but she is still getting charged on her credit card even though she's not the admin. Any reason why? I don't believe she signed up th...

Newbie

Could someone please look into my account.  My gf signed up for our family plan when she was already a spotify member but she is still getting charged on her credit card even though she's not th...

marlonsphere

Roadie

776 Views

1 replies

0 likes

Account
Premium
Subscription
  • 776 Views
  • 1 replies
  • 0 likes

Cant change email address

When I put in my email address it tells me it is already being used. So I try resetting password for that email and it says not an active account. What do I do?

Casual Listener

When I put in my email address it tells me it is already being used. So I try resetting password for that email and it says not an active account. What do I do?

marlonsphere

Roadie

883 Views

8 replies

0 likes

Account
  • 883 Views
  • 8 replies
  • 0 likes

Solved!! Links not working

I've got the family Spotify but the invite link isn't working....what do I do when trying to invite if the links won't work

Newbie

I've got the family Spotify but the invite link isn't working....what do I do when trying to invite if the links won't work

Eternal13

Visitor

7225 Views

2 replies

0 likes

  • 7225 Views
  • 2 replies
  • 0 likes