Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421860 Views
  • 965 replies
  • 108 likes
  • Account
  • 421860 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186700 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186700 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103522 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103522 Views
  • 69 replies
  • 10 likes

Solved!! Inaccessible Account

I have been logged out of my Spotify account a few weeks ago without my doing and have not been able to access it ever since.Long story short, I finally figured out the correct username but when I try to reset the password it displays this message: “...

  • Visitor
  • I have been logged out of my Spotify account a few weeks ago without my doing and have not been able to access it ever since. Long story short, I finally figured out the correct username but when I ...
  • Maxim
  • Spotify Star
  • 720 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 720 Views
  • 1 replies
  • 0 likes

Superuser Contribution Devolución importe cobro premium

SOy estudiante y realice un periodo de prueba por tres meses. Se actualizada hoy y a mi asombro esta mañana cuando queria cancelarlo ya se había cobrado. No quiero la renovación y quiero la devolución de los 9,99. Además soy estudiante y antes de la ...

  • Casual Listener
  • SOy estudiante y realice un periodo de prueba por tres meses. Se actualizada hoy y a mi asombro esta mañana cuando queria cancelarlo ya se había cobrado.    No quiero la renovación y quie...
  • sofrob
  • Casual Listener
  • 333 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 333 Views
  • 2 replies
  • 0 likes

Changing country

PlanPremium / I canceled it to change country but it won't help CountryGeorgia / Russia My Question or Issue Hello.Me and my wife both using Spotify Premium Duo. And we moved from Russia to Georgia 3 months ago. As I see after the war started there i...

  • Casual Listener
  • Plan Premium / I canceled it to change country but it won't help   Country Georgia / Russia   My Question or Issue     Hello. Me and my wife both using Spotify Premium D...
  • Maxim
  • Spotify Star
  • 402 Views
  • 3 replies
  • 0 likes
  • Account
  • 402 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lyrics are not showing

PlanPremiumCountryCzech RepublicDeviceiPhone 12 Pro Operating SystemiOS 15.4 My Question or IssueI am unable to see lyrics at any song on my phone. However I don’t have the same issue on my MacBook where I can every lyric to almost every song. I even...

  • Newbie
  • Plan Premium Country Czech Republic Device iPhone 12 Pro  Operating System iOS 15.4   My Question or Issue I am unable to see lyrics at any song on my phone. However I don’t have ...
  • Yordan
  • Moderator
  • 616 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 616 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly and Release Radar keeps recycling the same songs

PlanPremiumCountrySpainDeviceAllOperating SystemAllMy Question or IssueDiscover Weekly was a great service at first. I've found some really good music through it that I probably wouldn't otherwise. Then, a few months ago, I started getting the same t...

  • Visitor
  • Plan Premium Country Spain Device All Operating System All My Question or Issue Discover Weekly was a great service at first. I've found some really good music through it that I probably w...
  • user-removed
  • Not applicable
  • 2246 Views
  • 10 replies
  • 0 likes
  • Account
    Premium
  • 2246 Views
  • 10 replies
  • 0 likes

Superuser Contribution Question: How I retrieve a song that i appear on?

A song was uploaded that I appear on and they created a new artist profile with my name. How can I merge that profile with my main one or merge that song into my real account?

  • Newbie
  • A song was uploaded that I appear on and they created a new artist profile with my name. How can I merge that profile with my main one or merge that song into my real account?
  • Eni
  • Moderator
  • 248 Views
  • 1 replies
  • 1 likes
  • Other
  • 248 Views
  • 1 replies
  • 1 likes

Superuser Contribution Is my account compromised? Someone is using my Spotify / Chromecast to create a listening session

PlanFree/PremiumCountryDenmark Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I apologize if this is posted in the wrong area. So this is a weird one. Today on my ...

  • Newbie
  • Plan Free/Premium Country Denmark  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Alex
  • Spotify Legend
  • 943 Views
  • 1 replies
  • 0 likes
  • Account
  • 943 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant log into account

Plan Family Premium Country Switzerland Device Laptop; Sony Xperia Operating System Windows 10; Android My Question or Issue I can not log into my account anymore even though my credentials are correct. If I reset my password with the username I do n...

  • Newbie
  • Plan Family Premium Country Switzerland   Device Laptop; Sony Xperia  Operating System Windows 10; Android   My Question or Issue I can not log into my account an...
  • Eni
  • Moderator
  • 524 Views
  • 1 replies
  • 0 likes
  • Account
  • 524 Views
  • 1 replies
  • 0 likes

Artist is using my trademarked name.

I own the trademark to the name Wally Clark. There is another artist named Wally Clark on your platform that people are mistaking for me. How do I have him removed?

  • Visitor
  • I own the trademark to the name Wally Clark. There is another artist named Wally Clark on your platform that people are mistaking for me. How do I have him removed?
  • TemporaryAccount
  • Newbie
  • 1123 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 1123 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution can't log into my account

I have been unable to access one of my spotify accounts. When I tried logging in with Google it gave me a generic error message. When I tried logging in with my email and password it said incorrect credentials even though I am completely sure they ar...

  • Newbie
  • I have been unable to access one of my spotify accounts. When I tried logging in with Google it gave me a generic error message. When I tried logging in with my email and password it said incorrect c...
  • OscarDC
  • Moderator
  • 696 Views
  • 1 replies
  • 0 likes
  • Account
  • 696 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use spotify

Hello ! I am currently using my friend's spotify family which is located in sweden while i live in france. The problem is on the spotify app i can't log in anymore since i tried to reinstall the app. Before that everything was going well, i could use...

  • Newbie
  • Hello ! I am currently using my friend's spotify family which is located in sweden while i live in france. The problem is on the spotify app i can't log in anymore since i tried to reinstall the ap...
  • Ver
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • Account
  • 349 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Someone might access to my account

PlanFreeDevicePC MicrosoftOperating SystemWindows 10 My Question or IssueI did not use Chrome browser to logic Spotify and listen music, but I just found out this week there are multiple times that my Spotify is randomly playing music, but it is conn...

  • Newbie
  • Plan Free Device PC Microsoft Operating System Windows 10   My Question or Issue I did not use Chrome browser to logic Spotify and listen music, but I just found out this week there are ...
  • Elena
  • Moderator
  • 842 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Security
  • 842 Views
  • 1 replies
  • 0 likes

Superuser Contribution No longer receiving emails for New Music Notifications

Hello, I haven't received an email or push notification from Spotify about a New Music release from an artist I follow nor any notification in general since November 10th despite being signed up for multiple. To my knowledge, I have not made any chan...

  • Casual Listener
  • Hello,   I haven't received an email or push notification from Spotify about a New Music release from an artist I follow nor any notification in general since November 10th despite being signe...
  • Elena
  • Moderator
  • 2521 Views
  • 14 replies
  • 5 likes
  • Account
    Other
  • 2521 Views
  • 14 replies
  • 5 likes

Superuser Contribution If i changed my accounts facebook can i log in with the old one for w different profile?

a long time ago i disconnected my facebook from my spotify even though i could still log in with it???. now i changed my email so it should not be attached to my old facebook at all. however now i need to make a new account with my old facebook. if i...

  • Regular
  • a long time ago i disconnected my facebook from my spotify even though i could still log in with it???. now i changed my email so it should not be attached to my old facebook at all. however now i ne...
  • OscarDC
  • Moderator
  • 549 Views
  • 1 replies
  • 0 likes
  • Login
  • 549 Views
  • 1 replies
  • 0 likes

Can't Access My Premium Account through Apple ID

Please HELP! I got logged out of my account and when I tried to log in with my email address it took me to an old free account (which I don't need, use, or want). Then I tried logging in to my premium account through my Apple ID and accidentally crea...

  • Visitor
  • Please HELP! I got logged out of my account and when I tried to log in with my email address it took me to an old free account (which I don't need, use, or want). Then I tried logging in to my premiu...
  • Taylith
  • Community Legend
  • 737 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Premium
  • 737 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Change payment method and country

Hey. Last year I moved to NL from RU and still have Premium in RUB and RU MasterCard. I can't change my region in Profile - the country selector is disabled. Due to the current situation in the world, I want to switch my account to NL and rebuild my ...

  • Casual Listener
  • Hey.  Last year I moved to NL from RU and still have Premium in RUB and RU MasterCard.  I can't change my region in Profile - the country selector is disabled.    Due to the c...
  • Onlinedevel
  • Casual Listener
  • 1448 Views
  • 6 replies
  • 1 likes
  • Account
    Subscription
  • 1448 Views
  • 6 replies
  • 1 likes

Superuser Contribution Login failed

I usually log in via Facebook but it keeps saying login failed on my iPhone. I’m still logged in on my laptop and I can log in via safari. I’ve changed my password like suggested on your Facebook login difficulties page but nothing happens when I try...

  • Newbie
  • I usually log in via Facebook but it keeps saying login failed on my iPhone. I’m still logged in on my laptop and I can log in via safari. I’ve changed my password like suggested on your Facebook log...
  • Elena
  • Moderator
  • 3746 Views
  • 6 replies
  • 4 likes
  • App & Features
  • 3746 Views
  • 6 replies
  • 4 likes

Solved!!Superuser Contribution Changing my country issue

Hi everyone,I have a problem with changing my region and payment method.I have a premium account (Premium Duo) in Russia because I used to travel a lot there. Recently I came back to my native country - Ukraine. Due to the situation in my country, I ...

  • Casual Listener
  • Hi everyone, I have a problem with changing my region and payment method. I have a premium account (Premium Duo) in Russia because I used to travel a lot there. Recently I came back to my native co...
  • krisevnas
  • Casual Listener
  • 1495 Views
  • 2 replies
  • 0 likes
  • Account
  • 1495 Views
  • 2 replies
  • 0 likes

Superuser Contribution Two Apple ID-Linked Accounts, Can't Access Premium One

The account I'm writing this from is one of my old free accounts. I got logged out of my premium account today during the nationwide glitch. Tried to log back in using my email address and it brought me to this old free account. I logged out and then...

  • Visitor
  • The account I'm writing this from is one of my old free accounts. I got logged out of my premium account today during the nationwide glitch. Tried to log back in using my email address and it brought...
  • Jeremy
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 216 Views
  • 1 replies
  • 0 likes

I have been hacked and blackmailed

I have been hacked by a scammer that emailed me asking for money in exchange to stop hacking me. I asked your help but you didn't help me and you are no longer replying to my emails. YOU ARE LETTING HIM AWAY WITH MY PERSONAL INFO AND MY CARD. YOU COU...

  • Newbie
  • I have been hacked by a scammer that emailed me asking for money in exchange to stop hacking me. I asked your help but you didn't help me and you are no longer replying to my emails.   YOU ARE...
  • Maxim
  • Spotify Star
  • 686 Views
  • 2 replies
  • 1 likes
  • Account
    Security
  • 686 Views
  • 2 replies
  • 1 likes