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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80371 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653723 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734148 Views
18 replies
29 likes
My brother gave me the code to redeem the family premium. But i cannot redeem it. It keeps on asking for the code even if I have entered it already.
My brother gave me the code to redeem the family premium. But i cannot redeem it. It keeps on asking for the code even if I have entered it already.
Roadie
252 Views
1 replies
0 likes
I wanted to get premium and started to fill out info for student premium but changed my mind and just did regular premium. I got charged for both of them, how do I get my money back from the student one I did on accident / unsubscribe from the studen...
I wanted to get premium and started to fill out info for student premium but changed my mind and just did regular premium. I got charged for both of them, how do I get my money back from the student ...
Roadie
421 Views
1 replies
0 likes
Hola, necesito saber cómo puedo hacerle, ya que ahora estoy en una cuenta familiar Premium y no sé cómo cancelar el pago de la anterior ya que ahora no me da la opción. La familiar se paga con otra tarjeta.
Hola, necesito saber cómo puedo hacerle, ya que ahora estoy en una cuenta familiar Premium y no sé cómo cancelar el pago de la anterior ya que ahora no me da la opción. La familiar se paga con otra t...
Spotify Legend
191 Views
1 replies
0 likes
I'm on the family premium Spotify account but I am going abroad to Hong Kong for 6 months and want to keep my subscription!I heard I have to be at the same physical address, will my subscription be cut if I try to use my Spotify in Hong Kong?
I'm on the family premium Spotify account but I am going abroad to Hong Kong for 6 months and want to keep my subscription! I heard I have to be at the same physical address, will my subscription be...
Roadie
651 Views
2 replies
0 likes
I have a premium account (fully paid for 1 year, expires 8/2017). How do I upgrade that to a family account? I don't want to pay twice. Or if I need to cancel, can I get a refund prorated? Also, do you offer 1 year prepaid Family accounts? Or is it o...
I have a premium account (fully paid for 1 year, expires 8/2017). How do I upgrade that to a family account? I don't want to pay twice. Or if I need to cancel, can I get a refund prorated...
Roadie
2113 Views
1 replies
0 likes
I paid for Spotify Family and it still says Free
I paid for Spotify Family and it still says Free
Spotify Star
194 Views
1 replies
0 likes
Renovei minha assinatura do spotify premium e o cartão não passava. Até que passou uma vez no cartão e não apareceu. Fiz um novo cadastro com os mesmos dados da minha conta premium e também não passou.Hoje, dia 7/10/16, apareceram os dois debitos. Um...
Renovei minha assinatura do spotify premium e o cartão não passava. Até que passou uma vez no cartão e não apareceu. Fiz um novo cadastro com os mesmos dados da minha conta premium e também não passo...
Casual Listener
530 Views
2 replies
0 likes
Dear Spotify Community, I just realized I'm paying twice for my Spotify Premium. Actually I always had the student price with 4.99€ per month, which I've always paid. Right now I saw that I additonally pay 9.99€ per month since December 2015 and I'm ...
Dear Spotify Community, I just realized I'm paying twice for my Spotify Premium. Actually I always had the student price with 4.99€ per month, which I've always paid. Right now I saw that I ...
Casual Listener
390 Views
2 replies
0 likes
When i started my account i made a new email just for spotify (for some reason), this e-mail is long gone, an my password for spotify **bleep** well. I have just been logging inn with facebook.But now i need my password, how do i go about getting a n...
When i started my account i made a new email just for spotify (for some reason), this e-mail is long gone, an my password for spotify **bleep** well. I have just been logging inn with facebook. But ...
Roadie
738 Views
4 replies
0 likes
Hi there folks! I used to have an account with Spotify a few years ago, and my username was rennpunk. Well, I did not remember my info so I had to open a new account. My new acc did not acsept rennpunk, I had to use rennpun.. How do I delete a previo...
Hi there folks! I used to have an account with Spotify a few years ago, and my username was rennpunk. Well, I did not remember my info so I had to open a new account. My new acc did not acsept rennpu...
Spotify Star
264 Views
1 replies
0 likes
Hi Spotify Community, My wife and I have Premium for Family. We are both at work, and both are trying to listen to our separate playlists at the same time. On my iphone, it reads "You are listening on Jsmith" (her phone). On her phone, it reads "You ...
Hi Spotify Community, My wife and I have Premium for Family. We are both at work, and both are trying to listen to our separate playlists at the same time. On my iphone, it reads "You are li...
Roadie
305 Views
3 replies
0 likes
Hello, my account got hacked a few moments ago, I still can connect to my account via facebook with I had linked, but I cannot change my email back nor my password. (BIG MISTAKE not asking for mail change confirmation there spotify team). Anyway, how...
Hello, my account got hacked a few moments ago, I still can connect to my account via facebook with I had linked, but I cannot change my email back nor my password. (BIG MISTAKE not asking for mail c...
Spotify Star
318 Views
1 replies
0 likes
I am so confused I understood I had a free month trial, but I got charged. Now I'm receiving notifications payment attempts have failed and they are trying to withdraw a second payment of $11.99. How do I get help with specific problems like this? I ...
I am so confused 😞 I understood I had a free month trial, but I got charged. Now I'm receiving notifications payment attempts have failed and they are trying to withdraw a second payment of $11.99. ...
Spotify Star
168 Views
1 replies
0 likes
I am trying to disconnect my spotify account from KPN. But they can't " release" my account in their system, so I can't get an family account.Can Someone help me to get rid of the KPN connection. I do not pay for premium even, but still my account is...
I am trying to disconnect my spotify account from KPN. But they can't " release" my account in their system, so I can't get an family account. Can Someone help me to get rid of the KPN connection. I...
Spotify Star
267 Views
3 replies
0 likes
I recently switched to a family plan a couple days after my individual premium subscription was charged. I switched to family plan on 9/29/16, but my account was charged for an additional month of an individual premium subscription on 9/27/16. I atte...
I recently switched to a family plan a couple days after my individual premium subscription was charged. I switched to family plan on 9/29/16, but my account was charged for an additional month...
Spotify Star
298 Views
1 replies
0 likes
Fiz duas vezes o procedimento e me foi cobrado as duas no meu cartão, porém nem e-mail nem nada recebi do spotify, e continio com uma conta free.
Fiz duas vezes o procedimento e me foi cobrado as duas no meu cartão, porém nem e-mail nem nada recebi do spotify, e continio com uma conta free.
Newbie
777 Views
2 replies
1 likes
When i try to reset password i pretty much dont even get the email for the password reset. Is there anyway to get it some other way?
When i try to reset password i pretty much dont even get the email for the password reset. Is there anyway to get it some other way?
Spotify Star
264 Views
1 replies
0 likes
My account was supposed to be canceled back in June, but it kept going and we had figured once you paid it just kept working. But I just saw its still been charging the card I put on file. Is there any way to get refunded?
My account was supposed to be canceled back in June, but it kept going and we had figured once you paid it just kept working. But I just saw its still been charging the card I put on file. Is there a...
Newbie
816 Views
3 replies
0 likes
So, i use two facebook accounts for mike and my brothers spotify, but one has premium and one doesn't, as I need premium for when i go to the gym, whereas i use my own free account at home on the PC.. the problem i have is it is very hit and miss on ...
So, i use two facebook accounts for mike and my brothers spotify, but one has premium and one doesn't, as I need premium for when i go to the gym, whereas i use my own free account at home on the PC....
Roadie
398 Views
1 replies
0 likes
It just keeps rotating around and around and around and around and more around then a bit more around. Getting a bit tired here, what can I do? Fixed: just did it on mobile and worked
It just keeps rotating around and around and around and around and more around then a bit more around. Getting a bit tired here, what can I do? Fixed: just did it on m...
Music Fan
499 Views
2 replies
0 likes
