Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
89029 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
759510 Views
18 replies
29 likes
I am so confused I understood I had a free month trial, but I got charged. Now I'm receiving notifications payment attempts have failed and they are trying to withdraw a second payment of $11.99. How do I get help with specific problems like this? I ...
I am so confused 😞 I understood I had a free month trial, but I got charged. Now I'm receiving notifications payment attempts have failed and they are trying to withdraw a second payment of $11.99. ...
Spotify Star
175 Views
1 replies
0 likes
I am trying to disconnect my spotify account from KPN. But they can't " release" my account in their system, so I can't get an family account.Can Someone help me to get rid of the KPN connection. I do not pay for premium even, but still my account is...
I am trying to disconnect my spotify account from KPN. But they can't " release" my account in their system, so I can't get an family account. Can Someone help me to get rid of the KPN connection. I...
Spotify Star
276 Views
3 replies
0 likes
I recently switched to a family plan a couple days after my individual premium subscription was charged. I switched to family plan on 9/29/16, but my account was charged for an additional month of an individual premium subscription on 9/27/16. I atte...
I recently switched to a family plan a couple days after my individual premium subscription was charged. I switched to family plan on 9/29/16, but my account was charged for an additional month...
Spotify Star
308 Views
1 replies
0 likes
Fiz duas vezes o procedimento e me foi cobrado as duas no meu cartão, porém nem e-mail nem nada recebi do spotify, e continio com uma conta free.
Fiz duas vezes o procedimento e me foi cobrado as duas no meu cartão, porém nem e-mail nem nada recebi do spotify, e continio com uma conta free.
Newbie
801 Views
2 replies
1 likes
When i try to reset password i pretty much dont even get the email for the password reset. Is there anyway to get it some other way?
When i try to reset password i pretty much dont even get the email for the password reset. Is there anyway to get it some other way?
Spotify Star
274 Views
1 replies
0 likes
My account was supposed to be canceled back in June, but it kept going and we had figured once you paid it just kept working. But I just saw its still been charging the card I put on file. Is there any way to get refunded?
My account was supposed to be canceled back in June, but it kept going and we had figured once you paid it just kept working. But I just saw its still been charging the card I put on file. Is there a...
Newbie
839 Views
3 replies
0 likes
So, i use two facebook accounts for mike and my brothers spotify, but one has premium and one doesn't, as I need premium for when i go to the gym, whereas i use my own free account at home on the PC.. the problem i have is it is very hit and miss on ...
So, i use two facebook accounts for mike and my brothers spotify, but one has premium and one doesn't, as I need premium for when i go to the gym, whereas i use my own free account at home on the PC....
Roadie
410 Views
1 replies
0 likes
It just keeps rotating around and around and around and around and more around then a bit more around. Getting a bit tired here, what can I do? Fixed: just did it on mobile and worked
It just keeps rotating around and around and around and around and more around then a bit more around. Getting a bit tired here, what can I do? Fixed: just did it on m...
Music Fan
520 Views
2 replies
0 likes
I live in the Philippines where spotify is available and i have a premium account but will my spotify work in india? spotify is not yet available in the said country tho
I live in the Philippines where spotify is available and i have a premium account but will my spotify work in india? spotify is not yet available in the said country tho
Casual Listener
609 Views
2 replies
0 likes
Hello there, 2 days ago I upgraded my PC with some new parts and cleared everything off it, when I went to add spotify again when I go to log in with Facebook I get a message saying this site can not be reached for some reason and I have a link that ...
Hello there, 2 days ago I upgraded my PC with some new parts and cleared everything off it, when I went to add spotify again when I go to log in with Facebook I get a message saying this sit...
Spotify Star
309 Views
1 replies
0 likes
Although I am a full time student it appears I'm not eligible for a discount either using UNIDays or NUS card.Could you please solve this problem soon ?Thanks
Although I am a full time student it appears I'm not eligible for a discount either using UNIDays or NUS card. Could you please solve this problem soon ? Thanks
Spotify Star
225 Views
1 replies
0 likes
i need to speak to someone about double billing. two months now. if not i will remove my subscription and use social media to get the word out about the lack of customer service for this company. I have tried tywo numbers that i found and everywhere ...
i need to speak to someone about double billing. two months now. if not i will remove my subscription and use social media to get the word out about the lack of customer service for this company. I h...
Community Legend
363 Views
1 replies
0 likes
HiMy name is Juliana... I've started an account at spotify but everytime I try to register it says my email already exists... I´ve tried with my email and facebook and both give error code 3. It´s the first time I try to register at spotify I don´t k...
Hi My name is Juliana... I've started an account at spotify but everytime I try to register it says my email already exists... I´ve tried with my email and facebook and both give error code 3. It´s ...
Spotify Legend
1781 Views
1 replies
0 likes
If I have Spotify on 3 devices and lose a device how do I deactivate the lost device
If I have Spotify on 3 devices and lose a device how do I deactivate the lost device
Roadie
364 Views
2 replies
0 likes
Hey Spotify, me and my girlfriend are planning to move from Indonesia to Singapore, since she is the administrator of our family plan, please help us, what we need to do? should we both change country or only the administrator?One more, can we pay wi...
Hey Spotify, me and my girlfriend are planning to move from Indonesia to Singapore, since she is the administrator of our family plan, please help us, what we need to do? should we both change countr...
Casual Listener
271 Views
2 replies
0 likes
I´ve been trying to renew my premium acc but the Spotify site is getting slow and don´t finish my request... What should I do? I´m thinking about cancel it since I can't listen to my music without ads anymore...
I´ve been trying to renew my premium acc but the Spotify site is getting slow and don´t finish my request... What should I do? I´m thinking about cancel it since I can't listen to my music without ad...
Community Legend
232 Views
1 replies
0 likes
Hellomy name is fady and im here becuase i moved from the US to Jordan to study in one of the best universities out there and had my subscribtion to spotify premium however, when i opened spotify this morning it had logged me out on my desktop and wo...
Hello my name is fady and im here becuase i moved from the US to Jordan to study in one of the best universities out there and had my subscribtion to spotify premium however, when i opened spotify t...
Roadie
400 Views
2 replies
0 likes
MY SPOTIFY PREMIUM GOT PAUSED DUE TO PAYMENT ALL IM TRYING TO DO IS PAY THE BILL SO I CAN GET SPOTIFY BACK AND THERES NO OPTION TO DO SO, THERES NO CONTACT NUMBER NOTHING. WHY IS CUSTOMER SERVICE THE LAST THING ON YOUR LISTS?
MY SPOTIFY PREMIUM GOT PAUSED DUE TO PAYMENT ALL IM TRYING TO DO IS PAY THE BILL SO I CAN GET SPOTIFY BACK AND THERES NO OPTION TO DO SO, THERES NO CONTACT NUMBER NOTHING. WHY IS CUSTOMER SERVICE THE...
Community Legend
342 Views
1 replies
0 likes
Guys, I already have the premium account but now want to change to a student account...how do i do this? Jennie
Guys, I already have the premium account but now want to change to a student account...how do i do this? Jennie
Roadie
190 Views
1 replies
0 likes
I am a premium user for over 6 months. Vodafone gave me a code for free premium account. Even if I applied the code properly, my account page still says I'm going to be charged every week for the premium. Please solve my problem.
I am a premium user for over 6 months. Vodafone gave me a code for free premium account. Even if I applied the code properly, my account page still says I'm going to be charged every week for the pre...
Community Legend
342 Views
3 replies
0 likes
