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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8989 Views
  • 1 replies
  • 9 likes
  • Security
  • 8989 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481143 Views
  • 979 replies
  • 111 likes
  • Account
  • 481143 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210661 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210661 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120744 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120744 Views
  • 72 replies
  • 12 likes

Unable to log in

Here's what we got from you: I am paying 9.99 a month for a service I cannot use. Spotify was deleted from my phone and I don't know what my login details are. Can I just cancel the monthly payment with the bank?

  • Casual Listener
  • Here's what we got from you: I am paying 9.99 a month for a service I cannot use. Spotify was deleted from my phone and I don't know what my login details are. Can I just cancel the monthly payment w...
  • Richardt87
  • Casual Listener
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Family plan problem

I recently upgraded to premium family but two of the family members log in are being denied. Any suggestions?

  • Newbie
  • I recently upgraded to premium family but two of the family members log in are being denied.  Any suggestions?
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 1 likes
  • 200 Views
  • 1 replies
  • 1 likes

Spotify Family -- student siblings?

Hello, I'm just curious about the nature of using the spotify family plan when my brother is a student who boards at a university -- he still lives with us when he's not in school, our address is attached to his driver's license, etc. Does this quali...

  • Newbie
  • Hello,   I'm just curious about the nature of using the spotify family plan when my brother is a student who boards at a university -- he still lives with us when he's not in school, our addre...
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not accepting payment

Site not accepting my credit cards (tried a couple cards). Error message reads: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method". Even called card company ...

  • Newbie
  • Site not accepting my credit cards (tried a couple cards). Error message reads: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use...
  • Sophia
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to get my account updated with a new credit card number

Frustrated that you don't have a LIVE person to help out in these situations!! I was issued a new credit card due to unauthorized use on my card. I have attempted THREE times to get Spotify to accept the new number and in each instance I receive an e...

  • Newbie
  • Frustrated that you don't have a LIVE person to help out in these situations!! I was issued a new credit card due to unauthorized use on my card. I have attempted THREE times to get Spotify to accept...
  • Sophia
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Cant extend student premium subscription

Hi, got an E-Mail from Spotify 3 weeks ago, saying that my student discount subscription will be over in a few days and that I need to extend it, if I am still a student. Since I am still studying, Ive been trying to extend it a lot of time the last ...

  • Casual Listener
  • Hi,   got an E-Mail from Spotify 3 weeks ago, saying that my student discount subscription will be over in a few days and that I need to extend it, if I am still a student. Since I am still st...
  • reaze92
  • Casual Listener
  • 240 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 240 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment

I made the payment 3 days ago and i got an email today that cancelled my subscription. What to do ?

  • Newbie
  • I made the payment 3 days ago and i got an email today that cancelled my subscription. What to do ?
  • Sophia
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

FALLO AL INCICIAR SECION

Hoy en la mañana hice mi primer pre-pago en una tienda oxxo por premium por un mes y de regreso no logro entrar a mi cuenta es "Holkluz" y al parecer la contraseña no es la misma, plz help.

  • Visitor
  • Hoy en la mañana hice mi primer pre-pago en una tienda oxxo por premium por un mes y de regreso no logro entrar a mi cuenta es "Holkluz" y al parecer la contraseña no es la misma, plz help.
  • czulua20
  • Regular
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
  • 138 Views
  • 1 replies
  • 0 likes

Student discount expired

HiMy student discount has expired and last month I was charged £9.99 instead of the usual £4.99. How do I update my account to show that I am still eligible for the student discount?

  • Newbie
  • Hi My student discount has expired and last month I was charged £9.99 instead of the usual £4.99.  How do I update my account to show that I am still eligible for the student discount?
  • LordRollin
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium and separate user accounts

I have Spotify Premium (Not Family Premium!). I know this allows me unlimited use via several devices, but can this give someone else a seperate account where they can build thier own music library and if so how do I do it?

  • Casual Listener
  • I have Spotify Premium (Not Family Premium!). I know this allows me unlimited use via several devices, but can this give someone else a seperate account where they can build thier own music library a...
  • LordRollin
  • Community Legend
  • 1635 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 1635 Views
  • 5 replies
  • 0 likes

not showing premium status, still charged...?

So I am a little confused, I went to get the student offer, but they couldn't verify me. So I went and tried to just get the regular premium account-- only to find out I had been charged for the student account. I shrugged it off and went to go and c...

  • Newbie
  • So I am a little confused, I went to get the student offer, but they couldn't verify me. So I went and tried to just get the regular premium account-- only to find out I had been charged for the stud...
  • xxgreat3
  • Newbie
  • 230 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 230 Views
  • 2 replies
  • 1 likes

Superuser Contribution Confused

Ive had Spotify for over 12 months and was working great! But now im still being charged monthly $11.99 yet i cant browse or skip songs! Checked my subscription status which tells me Spotify free, why am i being charged??? Shouldn't it have just roll...

  • Casual Listener
  • Ive had Spotify for over 12 months and was working great! But now im still being charged monthly $11.99 yet i cant browse or skip songs! Checked my subscription status which tells me Spotify free, wh...
  • Simonpederson
  • Casual Listener
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes

Student Discount after subscription

I was recently charged £9.99 prior to me knowing there was a discount for students. Would there be a way to be refunded the £4.99 if a discount is given this month or would I just have to do it after this month has ended? Thanks for the help!

  • Newbie
  • I was recently charged £9.99 prior to me knowing there was a discount for students. Would there be a way to be refunded the £4.99 if a discount is given this month or would I just have to do it after...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

delete acount

Okay so I tryed contacting you 2 time already asking about this and got no straight answer. And well I would like my account delete right now if y'all can please

  • Casual Listener
  • Okay so I tryed contacting you 2 time already asking about this and got no straight answer. And well I would like my account delete right now if y'all can please
  • user-removed
  • Not applicable
  • 325 Views
  • 3 replies
  • 0 likes
  • Premium
  • 325 Views
  • 3 replies
  • 0 likes

Charged twice monthly

I have the Spotify student account. I'm supposed to be charged 4. 99 every month. I am being charged that fee but also 9.99 every month as well. I would like to know why this is happening and get refunded. Also, you guys should probably get a tech su...

  • Casual Listener
  • I have the Spotify student account. I'm supposed to be charged 4. 99 every month. I am being charged that fee but also 9.99 every month as well. I would like to know why this is happening and get ref...
  • Clogr4420
  • Casual Listener
  • 226 Views
  • 4 replies
  • 0 likes
  • 226 Views
  • 4 replies
  • 0 likes

I was charged and I'm not sure for what

I don't use Spotify - I'm sure it's a great product but I'm way too much of a music snob. However, this month I noticed that I was charged $9.99 on my back account (see attachment). I double checked my account here to see if I somehow signed up for a...

  • Newbie
  • I don't use Spotify - I'm sure it's a great product but I'm way too much of a music snob. However, this month I noticed that I was charged $9.99 on my back account (see attachment).  I doub...
  • LordRollin
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Spotify für studenten

Versuche mich jetzt seit Tagen auf einen studentenaccount upzugraden aber jedesmal steht da "hoppla da ist wohl etwas schiefgelaufen." Was mache ich den falsch? Habe ein Konto bei unidays und gebe auch alles korrekt ein!

  • Newbie
  • Versuche mich jetzt seit Tagen auf einen studentenaccount upzugraden aber jedesmal steht da "hoppla da ist wohl etwas schiefgelaufen." Was mache ich den falsch? Habe ein Konto bei unidays und gebe au...
  • jls_
  • Newbie
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

Premium account lost

I rebooted my phone and lost every thing got Spotify again. The emails I have received about premium say that is my correct account but when I go to log in it doesn't exist

  • Newbie
  • I rebooted my phone and lost every thing got Spotify again. The emails I have received about premium say that is my correct account but when I go to log in it doesn't exist
  • annerei
  • Casual Listener
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium
  • 191 Views
  • 1 replies
  • 0 likes