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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88408 Views

9 replies

2 likes

Account
Login
  • 88408 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

746070 Views

13 replies

4 likes

Account
  • 746070 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757037 Views

18 replies

29 likes

  • 757037 Views
  • 18 replies
  • 29 likes

Payment option failing

I've been signed up with Spotify for a while now, but when I go to renew, it says it won't take my CC info.This is the same card I've been using since... Jan. Haven't had a problem until this week when it won't allow me to renew my Spotify sub and in...

Newbie

I've been signed up with Spotify for a while now, but when I go to renew, it says it won't take my CC info. This is the same card I've been using since... Jan. Haven't had a problem until this week ...

crematedman

Community Legend

492 Views

1 replies

1 likes

  • 492 Views
  • 1 replies
  • 1 likes

Is there an audit log for playlists

Is there a way to see the history of a playlist, or, history of an account for added/deleted song from my library? My fiance says she added a song to a playlist months ago, but I don't believe it ever got added to a playlist...she believes that it wa...

Newbie

Is there a way to see the history of a playlist, or, history of an account for added/deleted song from my library?   My fiance says she added a song to a playlist months ago, but I don't belie...

Maxim

Spotify Star

1659 Views

1 replies

2 likes

  • 1659 Views
  • 1 replies
  • 2 likes

How can I buy a subscription through my company?

So basically that's the questions... How can I buy a subscription through my company?I would need of course an invoice for accounting, but thing is I have a company and we only use Spotify when working, me and my wife (that's also an employee on the ...

Newbie

So basically that's the questions... How can I buy a subscription through my company? I would need of course an invoice for accounting, but thing is I have a company and we only use Spotify whe...

Maxim

Spotify Star

452 Views

1 replies

0 likes

Account
Subscription
  • 452 Views
  • 1 replies
  • 0 likes

Still being charged for cancelled Premium subscription

Hello, I cancelled my original Spotify Premium account because it was linked to my Facebook and I had a personal issue that forced me to delete my Facebook account. I read that the only way to continue using Spotify was to make a new account that was...

Newbie

Hello,   I cancelled my original Spotify Premium account because it was linked to my Facebook and I had a personal issue that forced me to delete my Facebook account. I read that the only way ...

lord_fyk

Roadie

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

I want to delete my facbook/sptify account

Hello community!I have an account that is not connected with facebook. I have a premium through the familypack thing. I have alot of playlists. Then i accidentally created an account with my facebook and i cant connect my fb acc and my nofb acc. I wa...

Newbie

Hello community! I have an account that is not connected with facebook. I have a premium through the familypack thing. I have alot of playlists. Then i accidentally created an account with my facebo...

Bearfootrecords

Community Legend

808 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Subscription
  • 808 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con mi cuenta premium

No me deja escuchar mi música descargada si estoy sin conexión ,directamente se cierra la app que hago?

Newbie

No me deja escuchar mi música descargada si estoy sin conexión ,directamente se cierra la app que hago?

user-removed

Not applicable

367 Views

2 replies

0 likes

Premium
  • 367 Views
  • 2 replies
  • 0 likes

Not receiving any Pin codes using the Smart Philippines Carrier

Hi, so ive been using smart philippines to suscbribe to spotify premuim, and lately, i'v been having trouble receiving your pin codes, there is no problem with my mobile number, I still received messages from my friends, or maybe there a bug or somet...

Newbie

Hi, so ive been using smart philippines to suscbribe to spotify premuim, and lately, i'v been having trouble receiving your pin codes, there is no problem with my mobile number, I still received mess...

jlleano27

Newbie

871 Views

7 replies

0 likes

  • 871 Views
  • 7 replies
  • 0 likes

Superuser Contribution Suscripción

¿Por qué si se supone que la promoción era pagas tu suscripción y te regalaban un mes porque ahora piden que pagues otro mes sin haber recibido el mes gratis que prometieron ?

Newbie

¿Por qué si se supone que la promoción era pagas tu suscripción y te regalaban un mes porque ahora piden que pagues otro mes sin haber recibido el mes gratis que prometieron ?

Alejandro_C

Spotify Legend

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Spotify is charging more for an special offer

Hello, I'm in Colombia, read about a 3-month offer for just $12,000 COP about $4 USD but I received charges for june and september but not for july. I thought the price was for the whole 3 months. Any help? Thanks

Newbie

Hello, I'm in Colombia, read about a 3-month offer for just $12,000 COP about $4 USD but I received charges for june and september but not for july. I thought the price was for the whole 3 months. An...

crematedman

Community Legend

194 Views

1 replies

1 likes

  • 194 Views
  • 1 replies
  • 1 likes

Share spotify connect device between family

I have singed up for family in order for my wife to be able to play songs on the house sound system speakers like me. But I found out that she doesn't see the device from her account. Is this possible for I should cancel the Family and look for a dif...

Casual Listener

I have singed up for family in order for my wife to be able to play songs on the house sound system speakers like me. But I found out that she doesn't see the device from her account.  Is this ...

lukavbg

Casual Listener

1184 Views

2 replies

0 likes

Account
  • 1184 Views
  • 2 replies
  • 0 likes

Superuser Contribution Fui cobrado mesmo tendo cancelado assinatura à dois meses!!! Quero meu dinheiro de volta!

Mesmo tendo cancelado pelo site minha assinatura, recebi um email do Ebanx me parabenizando por ter pago a assinatura Spotify premium sendo que cancelei a renovação automática mês passado! Um absurdo, quero meu dinheiro de volta!

Casual Listener

Mesmo tendo cancelado pelo site minha assinatura, recebi um email do Ebanx me parabenizando por ter pago a assinatura Spotify premium sendo que cancelei a renovação automática mês passado! Um absurdo...

dupardal

Casual Listener

385 Views

4 replies

0 likes

  • 385 Views
  • 4 replies
  • 0 likes

Spotify is getting money from me but I have a free acount

I have a free acount and somehow I'm being charged every month as I'm having Premium profile, this problem is for four months already! I tried to get Premium last year on New Year's Eve 'coz there was an offer for 6 months premium for free, put my pa...

Visitor

 I have a free acount and somehow I'm being charged every month as I'm having Premium profile, this problem is for four months already! I tried to get Premium last year on New Year's Eve 'coz th...

crematedman

Community Legend

259 Views

1 replies

1 likes

  • 259 Views
  • 1 replies
  • 1 likes

i cant get premium

i dont have any problem with my credit card and i cant have premium, can you please help me

Casual Listener

i dont have any problem with my credit card and i cant have premium, can you please help me

diazread

Casual Listener

1281 Views

4 replies

0 likes

  • 1281 Views
  • 4 replies
  • 0 likes

Superuser Contribution Account Paused

I have reached the end of my introductory offer and have renewed my premium account with the use of a voucher that I purchased, which has been received and receipted. However, my account has now been paused, despite paying for the service! Can this b...

Newbie

I have reached the end of my introductory offer and have renewed my premium account with the use of a voucher that I purchased, which has been received and receipted.  However, my account has no...

Alejandro_C

Spotify Legend

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution not receiving any code

hey im gillian! im trying to upgrade to premium by mobile but theres no code texting me

Newbie

hey im gillian! im trying to upgrade to premium by mobile but theres no code texting me

Alejandro_C

Spotify Legend

347 Views

3 replies

0 likes

Premium
  • 347 Views
  • 3 replies
  • 0 likes

Solved!! Cannot stop banner music Premium desktop for OSX

When I select Browse/Discover in Spotify desktop, on mac, a banner loads on the top and for some reason, the advertised song starts to play from the banner, while spotify keeps playing what it was playing. I cannot stop the banner's music, so I have ...

Casual Listener

When I select Browse/Discover in Spotify desktop, on mac, a banner loads on the top and for some reason, the advertised song starts to play from the banner, while spotify keeps playing what it w...

Bearfootrecords

Community Legend

705 Views

3 replies

0 likes

Other
Premium
  • 705 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify and Playstation link problem

Hi! I know that there are a lot of posts on the subject, and some of them do have solutions but none of them have worked for me and the problem is just to annoying to let go. So for some reason, I cannot login to Spotify app on my PS4. When I try to ...

Newbie

Hi!   I know that there are a lot of posts on the subject, and some of them do have solutions but none of them have worked for me and the problem is just to annoying to let go.   So for...

Alejandro_C

Spotify Legend

316 Views

1 replies

0 likes

Account
Login
Other
Subscription
Unlimited
  • 316 Views
  • 1 replies
  • 0 likes

Free account but being charged £9.99

£9.99 has been taken from my bank and Vodafone have confirmed its not through them and I need to contact Spotify to get the money refunded. I only have a free account. How do I go about getting this sorted please?

Casual Listener

£9.99 has been taken from my bank and Vodafone have confirmed its not through them and I need to contact Spotify to get the money refunded. I only have a free account. How do I go about getting this ...

Bearfootrecords

Community Legend

342 Views

3 replies

0 likes

Free
  • 342 Views
  • 3 replies
  • 0 likes

Charged for Premium, but get Spotify Free

Hello, I have Spotify Premium and I pay 9,99 each month but now suddenly I get advertising and my account settings tell me I have Spotify Free? How come if I pay (evemn this month, for Premium?

Newbie

Hello,   I have Spotify Premium and I pay 9,99 each month but now suddenly I get advertising and my account settings tell me I have Spotify Free? How come if I pay (evemn this month, for Premi...

Bearfootrecords

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes