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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8986 Views
  • 1 replies
  • 9 likes
  • Security
  • 8986 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481053 Views
  • 979 replies
  • 111 likes
  • Account
  • 481053 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210654 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210654 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120736 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120736 Views
  • 72 replies
  • 12 likes

Superuser Contribution Charged During Premium Trial

Hello! Am on a Spotify Premium trial subscription for two months, that is due to end today, 14 November 2016 (GMT +8), according to my account dashboard. I have just canceled the premium subscription but noticed under the receipts page that I've alre...

  • Newbie
  • Hello! Am on a Spotify Premium trial subscription for two months, that is due to end today, 14 November 2016 (GMT +8), according to my account dashboard. I have just canceled the premium subscri...
  • Alejandro_C
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta Premium

Compañeos, tengo una pregunta..Dias anteriores hice mi suscripcion por medio de MOVISTAR por que me regalan como 3 meses o algo asi de SPOTIFY PREMIUM.El caso es que de un dia para otro ya no tengo me marca que mi cuenta es GRATIS.Si alguien me puede...

  • Newbie
  • Compañeos, tengo una pregunta.. Dias anteriores hice mi suscripcion por medio de MOVISTAR por que me regalan como 3 meses o algo asi de SPOTIFY PREMIUM. El caso es que de un dia para otro ya no ten...
  • Alejandro_C
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Premium
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Hi, i previously had premium, but it seems to have switched me back to free without me changing anything. why is this? i have not changed credit card details or anything like that.

  • Newbie
  • Hi, i previously had premium, but it seems to have switched me back to free without me changing anything. why is this? i have not changed credit card details or anything like that.
  • Alejandro_C
  • Spotify Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 131 Views
  • 1 replies
  • 0 likes

Can't join to a family premium account

so recently my friend bought a family premium he's inviting me with a link I'm clicking and proving that I'm human then clicking continue and I get this error message "Oops! Something went wrong, please try again." we tried many time for 2 days it's ...

  • Visitor
  • so recently my friend bought a family premium he's inviting me with a link I'm clicking and proving that I'm human then clicking continue and I get this error message "Oops! Something went wrong, ple...
  • user-removed
  • Not applicable
  • 265 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 265 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Free Trial

I cannot get the free trial. Why not?I was using my Paypal account and nothing happens on the Spotify website.

  • Newbie
  • I cannot get the free trial. Why not? I was using my Paypal account and nothing happens on the Spotify website.
  • Alejandro_C
  • Spotify Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error message: Credit card not usable for international transaction while it works on other purchase

Hi I got this error message : Credit card not usable for international transaction but it works on other purchases, called the bank and it says international transaction is ok, despite trying so many times, the bank said thre was no attempt before.

  • Newbie
  • Hi   I got this error message : Credit card not usable for international transaction but it works on other purchases, called the bank and it says international transaction is ok, despite tryin...
  • Alejandro_C
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant log in says Error code 404 please help

i tried logging into my account which i made with facebook and now it wont connect and i was logged in today and im still logged in my pc but i cant log into my Iphone 6s

  • Newbie
  • i tried logging into my account which i made with facebook and now it wont connect and i was logged in today and im still logged in my pc but i cant log into my Iphone 6s
  • Alejandro_C
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spookaccount.

hallo ik had op mijn vorige mobiel een spotify account waar ik 3 maanden spotify voor 1 euro had genomen. Na 2 maanden ging mn mobiel kapot en kon ik niet meer op mijn nieuwe mobiel inloggen omdat ik mijn e-mail/gebruikersnaam vergeten ben, ik heb nu...

  • Visitor
  • hallo ik had op mijn vorige mobiel een spotify account waar ik 3 maanden spotify voor 1 euro had genomen. Na 2 maanden ging mn mobiel kapot en kon ik niet meer op mijn nieuwe mobiel inloggen omdat ik...
  • Alejandro_C
  • Spotify Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country on account

Hi,Not sure how this works but I wanted to upgrade to Premium and I couldn't because my payment card account is from another country, so it said change country in your account settings; but it won't let me, I can only chose the current country and th...

  • Regular
  • Hi, Not sure how this works but I wanted to upgrade to Premium and I couldn't because my payment card account is from another country, so it said change country in your account settings; but it won'...
  • bctallis
  • Newbie
  • 909 Views
  • 9 replies
  • 1 likes
  • Account
    Free
    Premium
  • 909 Views
  • 9 replies
  • 1 likes

Superuser Contribution Account

I signed up as a new user paid for premium but it logged into my kids account when spotify openend. I logged out but it is asking me to join as a new premium user and add credit card again. I dont want to pay for two separate acccounts. My son pays h...

  • Newbie
  • I signed up as a new user paid for premium but it logged into my kids account when spotify openend. I logged out but it is asking me to join as a new premium user and add credit card again. I dont wa...
  • Alejandro_C
  • Spotify Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Family - question regarding location

The rules for this say that all members must reside at the same address. However, premium allows users to have their music on their mobile phones and to stream music while they are out and about.How does this "reside at the same address" rule affect ...

  • Regular
  • The rules for this say that all members must reside at the same address. However, premium allows users to have their music on their mobile phones and to stream music while they are out and about. Ho...
  • Alejandro_C
  • Spotify Legend
  • 448 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 448 Views
  • 3 replies
  • 0 likes

Spotify premium account gone?

Hello, I have a spotify premium account and today I have tried to log in and both desktop and mobile version of spotify tell me my username and email address are not associated with any spotify account? I don't know where to go from here because it w...

  • Newbie
  • Hello,   I have a spotify premium account and today I have tried to log in and both desktop and mobile version of spotify tell me my username and email address are not associated with any spot...
  • LordRollin
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Account questions

I have a couple of questions regarding my account. My spotify account is based in the UK but I am currently living in the US. I don't want to change my account to US settings as I want the UK specific music, etc. I still pay my spotify account from m...

  • Newbie
  • I have a couple of questions regarding my account. My spotify account is based in the UK but I am currently living in the US. I don't want to change my account to US settings as I want the UK specifi...
  • LordRollin
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
  • 243 Views
  • 1 replies
  • 0 likes

Family subscription

Hi ! I'm in a family group subscription (which i''m not paying for), why is still money being taken from my card every month?

  • Newbie
  • Hi ! I'm in a family group subscription (which i''m not paying for), why is still money being taken from my card every month?
  • LordRollin
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Paying for 2 accounts I think, how to cancel 1 of them

I would like help cancelling one of my two accounts, paying mouthing premium on both can anyone help.

  • Newbie
  • I would like help cancelling one of my two accounts, paying mouthing premium on both  can anyone help.
  • LordRollin
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

I've payed the premium, but i can't use it.

Yesterday, i've payed the service and then a recived a email saying that the payment was recived, but this morning i try to listen some música but the app Said that i dont have the premium.

  • Newbie
  • Yesterday, i've payed the service and then a recived a email saying that the payment was recived, but this morning i try to listen some música but the app Said that i dont have the premium.
  • LordRollin
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Premium
  • 159 Views
  • 1 replies
  • 0 likes

I can't enter in my account

I need help please I have a problem I'm from mexico and I don't remember my account of outlook (email) I just remember the name of my account that is ******* but my password is incorrect please help I have screenshots of my account in my cellphone th...

  • Newbie
  • I need help please I have a problem I'm from mexico and I don't remember my account of outlook (email) I just remember the name of my account that is ******* but my password is incorrect please ...
  • LordRollin
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Login
  • 161 Views
  • 1 replies
  • 0 likes

Paid for Premium, Still on Free Trial

I signed up (and paid for) Spotify Premium, but I'm still in my 30 day free trial. It expires on the 17th and online it says I'll be charged $9.99 if I don't cancel it. Wouldn't it just cancel automatically & then the premium service kick in? I don't...

  • Newbie
  • I signed up (and paid for) Spotify Premium, but I'm still in my 30 day free trial. It expires on the 17th and online it says I'll be charged $9.99 if I don't cancel it. Wouldn't it just cancel automa...
  • LordRollin
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Double Billed Incorrectly

Dear Spotify Community,I have one spotify account. I have premium for this account (jonbeangreene). I am correctly charged the monthly premium fee. HOWEVER, I am also being charged a second monthly fee of $10.79. The billing info states "Point Of Sal...

  • Newbie
  • Dear Spotify Community, I have one spotify account. I have premium for this account (jonbeangreene). I am correctly charged the monthly premium fee. HOWEVER, I am also being charged a second monthly...
  • LordRollin
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
  • 183 Views
  • 1 replies
  • 0 likes

Password/Username is "wrong" after premium upgrade

So I had been using spotify through my Facebook account. But just got a premium account through my Gmail account. Spotify will let me login to the Facebook associated account but will not accept my username or password for the premium (Gmail associat...

  • Visitor
  • So I had been using spotify through my Facebook account. But just got a premium account through my Gmail account. Spotify will let me login to the Facebook associated account but will not accept my u...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes