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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421180 Views
  • 965 replies
  • 108 likes
  • Account
  • 421180 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186401 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186401 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103436 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103436 Views
  • 69 replies
  • 10 likes

Cant login into Spotify account

Hi,I am accessing my spotify account from Germany, still I cant login into my account. I am getting error message 408. Help me out, Thanks.

  • Regular
  • Hi, I am accessing my spotify account from Germany, still I cant login into my account. I am getting error message 408.   Help me out,   Thanks.
  • ag2526
  • Roadie
  • 255 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 255 Views
  • 3 replies
  • 0 likes

Spotify giving poor service

Why is it that when I pay my money for Spotify premium they have restrictions on how many songs you can save and then a second restriction on how many songs you can download and listen to offline? Poor customer service, if we are paying for premium w...

  • Newbie
  • Why is it that when I pay my money for Spotify premium they have restrictions on how many songs you can save and then a second restriction on how many songs you can download and listen to offline? Po...
  • RodrigoPalma
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Account Deletion

I can't delete my Facebook Spotify Account, i don't recieve the verification email, it's not in the spam folder. I can receive email from spotify but not the verification mail. I can't use another email address because changing my primary email on fa...

  • Newbie
  • I can't delete my Facebook Spotify Account, i don't recieve the verification email, it's not in the spam folder. I can receive email from spotify but not the verification mail. I can't use another em...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
  • 195 Views
  • 1 replies
  • 0 likes

Cancelled subscription

I cancelled my spotify premium account and was still charged for it?? Can i get my money back?

  • Casual Listener
  • I cancelled my spotify premium account and was still charged for it?? Can i get my money back?
  • C3PO1
  • Casual Listener
  • 148 Views
  • 2 replies
  • 0 likes
  • 148 Views
  • 2 replies
  • 0 likes

Spotify Student Discount

Hey guys. so this month is my 12 month spotify premium anniversary and I was about to extend my student contract but I can't seem to select paypal as an option (which is weird because right now I am paying with paypal)any ideas how to fix?Country is ...

  • Newbie
  • Hey guys. so this month is my 12 month spotify premium anniversary and I was about to extend my student contract but I can't seem to select paypal as an option (which is weird because right now I am ...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Cant open Spotify, have allready changed my password

I have a problem using spotify -I have signed in, payed and cant use my account after downloading spotify, always saying "error code 3", meaning wrong passord, which cant be possible because i have used the link just a few minutes before to change it...

  • Newbie
  • I have a problem using spotify -I have signed in, payed and cant use my account after downloading spotify, always saying "error code 3", meaning wrong passord, which cant be possible because i have u...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

SE me hizo el descuento pero no veo opción premium

  • Newbie
  • SE me hizo el descuento pero no veo opción premium
  • Anyk17
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Spotify logo

Hi!Can i use the Spotify logo as avatar on my instagramprofile? I wanna make a account on instagram for The Netherlands.

  • Newbie
  • Hi! Can i use the Spotify logo as avatar on my instagramprofile? I wanna make a account on instagram for The Netherlands.
  • Anyk17
  • Spotify Star
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fido Pulse Plan phone upgrade

I signed a two year contract with a Fido pulse plan about a year ago. I recently had to upgrade my phone but was told that my two years free with spotify would transfer over to my new phone and I would still have a spotify premium account until augus...

  • Newbie
  • I signed a two year contract with a Fido pulse plan about a year ago. I recently had to upgrade my phone but was told that my two years free with spotify would transfer over to my new phone and I wou...
  • Anyk17
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta premium

Boa tarde,Efetuei o pagamento há alguns dias, porém ainda não estou tendo acesso ao plano premiam. A confirmação do pagamento já foi feito, gostaria de um posicionamento ou instruções para que eu possa ativar o modo premium

  • Newbie
  • Boa tarde, Efetuei o pagamento há alguns dias, porém ainda não estou tendo acesso ao plano premiam. A confirmação do pagamento já foi feito, gostaria de um posicionamento ou instruções para que eu p...
  • Anyk17
  • Spotify Star
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member can't login

Hi! I'm an old premium user, my wife has been a family user for some time- but now my daughter is unable to login, though I see no error in invitation sent to her email account (on icloud.com). The login password provided does not work (on iOS device...

  • Newbie
  • Hi!   I'm an old premium user, my wife has been a family user for some time- but now my daughter is unable to login, though I see no error in invitation sent to her email account (on icloud.co...
  • Anyk17
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Premium
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit Card theft

Hi There, Started a premium account a few months ago, ever since I gave my credit card information my card has been compromised. I got a new card and it was compromised again. Spotify is the only new pre-authorized on my card, everything else has bee...

  • Newbie
  • Hi There,   Started a premium account a few months ago, ever since I gave my credit card information my card has been compromised.  I got a new card and it was compromised again.  Sp...
  • Anyk17
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo fazer login e nem trocar a senha

Bom dia, Estou tendo problemas ao entrar na minha conta do spotify, sendo que a mesma já está logada no meu telefone. Nenhuma das minhas senhas funciona e quando tento recuperar a senha, diz que meu login é via facebook. Porém ao fazer login com face...

  • Newbie
  • Bom dia,   Estou tendo problemas ao entrar na minha conta do spotify, sendo que a mesma já está logada no meu telefone.   Nenhuma das minhas senhas funciona e quando tento recuperar a s...
  • Anyk17
  • Spotify Star
  • 490 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 490 Views
  • 1 replies
  • 0 likes

Spotify premium free through Rogers

Hello, About a year ago, I got Spotify Premium free for 2 years by signing up with a Fido Pulse Plan.Recently, I have switched to Rogers, and they have offered me 6 months of Spotify premium for free. I should still have roughly 8 months of subscript...

  • Visitor
  • Hello,   About a year ago, I got Spotify Premium free for 2 years by signing up with a Fido Pulse Plan.Recently, I have switched to Rogers, and they have offered me 6 months of Spotify premium...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment

On my account recipte it shows that a payment was made at the beging of the month but when I log in on either my phone or computer it is showing that the payment was denied. Is there a way to fix the problem?? Please help I use it for my bussiness an...

  • Casual Listener
  • On my account recipte it shows that a payment was made at the beging of the month but when I log in on either my phone or computer it is showing that the payment was denied. Is there a way to fix the...
  • Anyk17
  • Spotify Star
  • 607 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 607 Views
  • 3 replies
  • 0 likes

i can't unsubscribe premium

Dear Spotity, I try to unsubscribe of premium account, to change a Familiar account. The subcrition expirate to 11/13/2016, but i change accont now. Thank you for your help(ezeladat account user) Esteban Zelada

  • Newbie
  • Dear Spotity,   I try to unsubscribe of premium account, to change a Familiar account. The subcrition expirate to 11/13/2016, but i change accont now.  Thank you for your help (ezeladat...
  • ag2526
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Playlists

I finally got on my account but all my playlists are gone

  • Newbie
  • I finally got on my account but all my playlists are gone
  • user-removed
  • Not applicable
  • 131 Views
  • 2 replies
  • 0 likes
  • 131 Views
  • 2 replies
  • 0 likes

Students discount (Unidays) and PayPal

Hi, did Spotify stop allowing payment for the Premium Student offer (via Unidays) using PayPal?If so - why? I was using PayPal every since for all my internet payments - and now I can't pay for my subscribtion the way I want to any more...

  • Newbie
  • Hi, did Spotify stop allowing payment for the Premium Student offer (via Unidays) using PayPal? If so - why? I was using PayPal every since for all my internet payments - and now I can't pay for my ...
  • Celeron11
  • Newbie
  • 397 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 397 Views
  • 1 replies
  • 0 likes

Can't login to spotify account anymore error code 3

Hi, I have recently reset my facebook password and now I can't login to spotify. I get error code 3 on the desktop application. Via the spotify website I also can't login anymore. It tells me that my spotify account is not connected with my facebook ...

  • Visitor
  • Hi,   I have recently reset my facebook password and now I can't login to spotify. I get error code 3 on the desktop application. Via the spotify website I also can't login anymore. It tells m...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 189 Views
  • 1 replies
  • 0 likes