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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398077 Views
  • 947 replies
  • 107 likes
  • Account
  • 398077 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171278 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171278 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99053 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99053 Views
  • 68 replies
  • 10 likes

question about the family subs

i got premium from Fido. and i just saw there is a family thign for the spotify. how can i get that?

  • Casual Listener
  • i got premium from Fido. and i just saw there is a family thign for the spotify. how can i get that? 
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Subscription account

I have been deducted for subscription but it must be for a previous account I had. How can i access my previous account because I'm being charged and I cannot use it ?

  • Newbie
  • I have been deducted for subscription but it must be for a previous account I had. How can i access my previous account because I'm being charged and I cannot use it ?
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Charged $10.94 for premium when account was deleted

I had my spotify linked to my facebook, and when I deleted my facebook, I assumed that the premium subscription would also cancel, but it didn't.

  • Casual Listener
  • I had my spotify linked to my facebook, and when I deleted my facebook, I assumed that the premium subscription would also cancel, but it didn't.
  • PoisonSpiders
  • Casual Listener
  • 170 Views
  • 2 replies
  • 0 likes
  • 170 Views
  • 2 replies
  • 0 likes

Solved!! I upgrade to premium and purchase. It appears enjoy premium. But I'm still a free user need help!

I purchased premium upgrade and it appears enjoy premium which means it's a success and it reflect my next expiration will be on March 10 2015. It also reflect on my credit-card that I purchase 129 pero for spotify premium. Why am I still a free user...

  • Casual Listener
  • I purchased premium upgrade and it appears enjoy premium which means it's a success and it reflect my next expiration will be on March 10 2015. It also reflect on my credit-card that I purchase 129 p...
  • Jarby123
  • Casual Listener
  • 412 Views
  • 9 replies
  • 0 likes
  • 412 Views
  • 9 replies
  • 0 likes

Solved!! 7 day free trial

I had spotify premium for 4 months I never had the free until now and I know there is a free trial that I didn't used so I want to know how to activate the trial before I purchase the subscription again. I went to get premium but just normal offer is...

  • Visitor
  • I had spotify premium for 4 months I never had the free until now and I know there is a free trial that I didn't used so I want to know how to activate the trial before I purchase the subscription ag...
  • user-removed
  • Not applicable
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Facebook created account email release

Hello.I originally created my spotify account through facebook. I now want to log in independant of facebook. I followed the instructions on your help page, but I cannot create a new account as this email is locked to this account. Can you please rel...

  • Visitor
  • Hello. I originally created my spotify account through facebook. I now want to log in independant of facebook. I followed the instructions on your help page, but I cannot create a new account as thi...
  • faentadegAnna21
  • Newbie
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Family premium not working

I subscribed and paid for family premium, but it's not showing in my Spotify account. My subscription there is still free. Please assist.

  • Newbie
  • I subscribed and paid for family premium, but it's not showing in my Spotify account. My subscription there is still free. Please assist.
  • osornios
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

What will happen after your Premium trial finished?

Hi,I have just started my premium trial on my iphone today, and it said it will last for 7 days which is great! However, i still want to ask what will happen after my Premium trial is finished? Will Spotify notify me that my trial is finished? Will s...

  • Newbie
  • Hi, I have just started my premium trial on my iphone today, and it said it will last for 7 days which is great! However, i still want to ask what will happen after my Premium trial is finished? Wil...
  • osornios
  • Spotify Star
  • 1498 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 1498 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for premium without permission

Somehow my Facebook account got linked in to Spotify and I just got charged 9.99 for something I don't even use.Was curious to see if I could be refunded because as I said I don't even use the service and that money could have been put towards someth...

  • Newbie
  • Somehow my Facebook account got linked in to Spotify and I just got charged 9.99 for something I don't even use. Was curious to see if I could be refunded because as I said I don't even use the serv...
  • jkk5
  • Newbie
  • 1248 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1248 Views
  • 2 replies
  • 0 likes

Superuser Contribution Need help verifying an account.

Hi Guys my track has made a big trance release and is now on spotify. i want to claim the artist page which is under ''clara yates' when i checked the artist followers on my phone app it said it has 264 followers. i would like to claim the artist pag...

  • Casual Listener
  • Hi Guys my track has made a big trance release and is now on spotify. i want to claim the artist page which is under ''clara yates' when i checked the artist followers on my phone app it said it has ...
  • clarayates
  • Casual Listener
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

Seriously. Do i have to start a topic to ask this?

Well. I recently changed my credit card. I have a premium account but since then I can not play all the songs I want. In fact a lot of songs are off limits. Even if I changed the credentials in my profiles. The RIDICULOUS thing is that you have to "a...

  • Visitor
  • Well. I recently changed my credit card. I have a premium account but since then I can not play all the songs I want. In fact a lot of songs are off limits. Even if I changed the credentials in my pr...
  • Dreadlord
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

auto playlist of new tracks

Hi, I recieve many mail messages about new tracks. Unfortunately most of the time I forget about this tracks. If there is any possibility to auto create playlist from this songs ?

  • Newbie
  • Hi, I recieve many mail messages about new tracks. Unfortunately most of the time I forget about this tracks. If there is any possibility to auto create playlist from this songs ?
  • coloyrs
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • Other
  • 134 Views
  • 1 replies
  • 0 likes

playlists gone after adding Facebook to my account as a log in

I've had spotify for months now and have been paying monthly. I reset my password as I couldn't remember it after getting a new phone so I reset the password and it came up that I could use Facebook as a way to log in to my account. So I added Facebo...

  • Newbie
  • I've had spotify for months now and have been paying monthly. I reset my password as I couldn't remember it after getting a new phone so I reset the password and it came up that I could use Facebook ...
  • coloyrs
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • Login
  • 167 Views
  • 1 replies
  • 0 likes

You charge me but my account keeps as a free user.

I was charge in my credt card in Brazil, the payament was approved but my account it's set as a free user. I did a plan to my family. Please help me

  • Newbie
  • I was charge in my credt card in Brazil, the payament was approved but my account it's set as a free user. I did a plan to my family. Please help me
  • KatesHere
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Password reset issues.......Again!

Hola, Spotify..........Trying again, to reset my password.The password reset page coming up in Spanish.When I attempt, it tells me "check password" in Spanish............Meaning I can't determine what is wrong with reset procedures.Can ya' help me ou...

  • Regular
  • Hola, Spotify..........Trying again, to reset my password. The password reset page coming up in Spanish. When I attempt, it tells me "check password" in Spanish............Meaning I can't d...
  • kirashi
  • Community Legend
  • 2775 Views
  • 5 replies
  • 0 likes
  • Login
  • 2775 Views
  • 5 replies
  • 0 likes

Superuser Contribution CANCELAR CUENTA SPOTIFY

COMO PUEDO CANCELAR MI CUENTA DE SPOTIFY PARA HACER OTRA CON EL MISMO CORREO VINCULADA A MI FACEBOOK, AHORA CAMBIE MI CORREO DE FACEBOOK Y TENGO DOS CUENTAS DE SPOTIFY Y QUIERO QUITAR UNA Y QUEDARME CON LA QUE ESTA VINCULADA AL FACEBOOK PERO LA DEL F...

  • Newbie
  • COMO PUEDO CANCELAR MI CUENTA DE SPOTIFY PARA HACER OTRA CON EL MISMO CORREO VINCULADA A MI FACEBOOK, AHORA CAMBIE MI CORREO DE FACEBOOK  Y TENGO DOS CUENTAS DE SPOTIFY Y QUIERO QUITAR UNA Y QUE...
  • Alejandro_C
  • Spotify Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duas contas juntas Single e Familiar

Pessoal, Eu tenho minha conta Single PremiumPorém minha irmã assinou o premium familiar e me passou o codigo.Ele juntou na minha minha conta Single.O que acontece com as faturas da conta que era só minha ?É automaticamente cancelado ?

  • Newbie
  •  Pessoal,   Eu tenho minha conta Single Premium Porém minha irmã assinou o premium familiar e me passou o codigo. Ele juntou na minha minha conta Single. O que acontece com as faturas&...
  • Alejandro_C
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Caros, estou sendo descontada mensalmente como premiun e na minha conta consta como free. Já mandei email para a instituição e não obtive resposta. Como faço para solucionar o problema ou ainda, quais são os dados da empresa para que eu possa aciona-...

  • Newbie
  • Caros, estou sendo descontada mensalmente como premiun e na minha conta consta como free. Já mandei email para a instituição e não obtive resposta. Como faço para solucionar o problema ou ainda, quai...
  • Alejandro_C
  • Spotify Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution pagamento

Boa tarde, não estou conseguindo efetuar o pagamento, coloco o nº do cartão mas não funciona

  • Newbie
  • Boa tarde, não estou conseguindo efetuar o pagamento, coloco o nº do cartão mas não funciona
  • Alejandro_C
  • Spotify Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • Account
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei pelo premium familiar e a conta permanece free

Me cadastrei na conta premium familiar e já comecei a usar a conta premium. Realizei o pagamento pelo cartão no dia 05/10 e no dia seguinte já estava com a conta free de novo. Gostaria de receber o estorno do valor pro cartão. Aguardo resposta

  • Casual Listener
  • Me cadastrei na conta premium familiar e já comecei a usar a conta premium. Realizei o pagamento pelo cartão no dia 05/10 e no dia seguinte já estava com a conta free de novo. Gostaria de receber o e...
  • Alejandro_C
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 209 Views
  • 1 replies
  • 0 likes