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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9033 Views
  • 1 replies
  • 9 likes
  • Security
  • 9033 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481956 Views
  • 979 replies
  • 111 likes
  • Account
  • 481956 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210886 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210886 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120916 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120916 Views
  • 72 replies
  • 12 likes

Someone stole my premium account

A guy named ali Kerem stole my account and he changed all information. Email password etc. I ask for help spotifycare on twitter but they say we'll send you and email but ı didnt receive an email what can i do else

  • Casual Listener
  • A guy named ali Kerem stole my account and he changed all information. Email password etc. I ask for help spotifycare on twitter but they say we'll send you and email but ı didnt receive an email wha...
  • Maxim
  • Spotify Star
  • 239 Views
  • 3 replies
  • 0 likes
  • Account
  • 239 Views
  • 3 replies
  • 0 likes

spotify remind me subcription will be loss...

spotify remind me subcription will be loss but i already redeem the e card and already redeem...how to solve this problem

  • Newbie
  • spotify remind me subcription will be loss but i already redeem the e card and already redeem...how to solve this problem
  • EthanS1
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Think someone hacked my account HELP!

I was checking out my Spotify account details when I realised the email address wasn't right, it was not mine nor none of my families emails and then I tried to change the email but the password wasn't right and I can't change the password because th...

  • Casual Listener
  • I was checking out my Spotify account details when I realised the email address wasn't right, it was not mine nor none of my families emails and then I tried to change the email but the password...
  • EthanS1
  • Community Legend
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes

Solved!! Living Abroad, Registered in US, Family Members in Same House, but Can't Register

I have Spotify Family Premium. I live in the Phillipines but am registered in the U.S because I pay with a U.S. credit card. My family is here with me in Manila and cannot register because ther system sees me in the U.S. and them in the Philippines. ...

  • Newbie
  • I have Spotify Family Premium. I live in the Phillipines but am registered in the U.S because I pay with a U.S. credit card. My family is here with me in Manila and cannot register because ther syste...
  • crematedman
  • Community Legend
  • 326 Views
  • 1 replies
  • 1 likes
  • 326 Views
  • 1 replies
  • 1 likes

Solved!! Facebook confirming acc, cant use spotify?

Hey guysSo facebook is reviewing my account and has been for a while, so i can't access it. Because my facebook is linked to my spotify i cant use spotify either but we're still paying for it. I was thinking if i could unsubscribe from my current acc...

  • Newbie
  • Hey guys So facebook is reviewing my account and has been for a while, so i can't access it. Because my facebook is linked to my spotify i cant use spotify either but we're still paying for it....
  • crematedman
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Merging accounts

I've created 2 spotify accounts because I thought I needed a school email address in order to get the student discount. Anyway, now I'm wondering if there is any way to merge the accounts.

  • Newbie
  • I've created 2 spotify accounts because I thought I needed a school email address in order to get the student discount. Anyway, now I'm wondering if there is any way to merge the accounts.&...
  • crematedman
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 291 Views
  • 1 replies
  • 0 likes

Solved!! Changed Payment Card - Lost my offer?

Recently changed my bank card and had to change my payment details on my account. I have the NUS discount so its £5 a month, however it seems updating my card it has gone back up to £9.99. How do I fix this? Thanks in advance

  • Newbie
  • Recently changed my bank card and had to change my payment details on my account. I have the NUS discount so its £5 a month, however it seems updating my card it has gone back up to £9.99. How do I f...
  • crematedman
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • Premium
  • 303 Views
  • 1 replies
  • 0 likes

Family membership invitations are in Chinese.

I took a subscription for a Family membership which allows me to invite people. Though these email invitations are entirely in Chinese and no way to change it. Even with Google translate, it is giving trouble. Payment is done with a Hong Kong credit ...

  • Newbie
  • I took a subscription for a Family membership which allows me to invite people.  Though these email invitations are entirely in Chinese and no way to change it.  Even with Google translate,...
  • MarcoVega
  • Newbie
  • 308 Views
  • 2 replies
  • 0 likes
  • 308 Views
  • 2 replies
  • 0 likes

Spotify family and living abroad

Hi, my family in Norway have spotify family and I am on excange year in the US right now. I can´t redeem my code since it says im stationed in another country, any way around this problem?Thanks

  • Newbie
  • Hi, my family in Norway have spotify family and I am on excange year in the US right now. I can´t redeem my code since it says im stationed in another country, any way around this problem? Thanks
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! Switching from Spotify Student to Spotify Family

I looked at the FAQ for Spotify Family but I'm still a little confused. I renewed my student discount for another year a few weeks ago, but I also just joined a family plan, which seemed to automatically switch my subscription. I am not the head of t...

  • Regular
  • I looked at the FAQ for Spotify Family but I'm still a little confused. I renewed my student discount for another year a few weeks ago, but I also just joined a family plan, which seemed to automatic...
  • Catee
  • Community Legend
  • 10029 Views
  • 11 replies
  • 1 likes
  • Subscription
  • 10029 Views
  • 11 replies
  • 1 likes

Discover Weekly Playlist (Unchangeable Picture)

Greetings, I previously logged into Spotify using my Facebook account.Being a huge fan of the Discover Weekly playlist, is there any sort of options to get my picture changed there? I can't disconnect my Facebook account.I am a Spotify Premium user. ...

  • Casual Listener
  • Greetings,   I previously logged into Spotify using my Facebook account. Being a huge fan of the Discover Weekly playlist, is there any sort of options to get my picture changed there? I can'...
  • Catee
  • Community Legend
  • 246 Views
  • 3 replies
  • 0 likes
  • 246 Views
  • 3 replies
  • 0 likes

Angry with Spotify

I am unable to log into my Spotify Premium account. Some of the U/I indicate that credentials are not valid (even though I fairly certain they are) and some keep insisting that I try logging in with my non-facebook credentials even though that is pre...

  • Newbie
  • I am unable to log into my Spotify Premium account. Some of the U/I indicate that credentials are not valid (even though I fairly certain they are) and some keep insisting that I try logging in with ...
  • crematedman
  • Community Legend
  • 214 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
  • 214 Views
  • 1 replies
  • 1 likes

Solved!! They charge me a subscription that I do not have

I have seen on my credit card that I am being charged for a spotify account which does not belong to me, I would like to know how I could do to have my card canceled

  • Newbie
  • I have seen on my credit card that I am being charged for a spotify account which does not belong to me, I would like to know how I could do to have my card canceled
  • crematedman
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Non-searchable account?

Hey guys!So I got a spotofy account yesterday and it is a member of a spotify premium family subscription. My account ISN'T attached to a facebook account either. However, when my friends want to search for my individual account, it comes up with no ...

  • Regular
  • Hey guys! So I got a spotofy account yesterday and it is a member of a spotify premium family subscription. My account ISN'T attached to a facebook account either. However, when my friends want...
  • Catee
  • Community Legend
  • 4937 Views
  • 9 replies
  • 0 likes
  • 4937 Views
  • 9 replies
  • 0 likes

Multiple card payments not being accepted

I have had premium for quite a bit and just this month I received an email saying my payment did not go through. I checked my card it is not expired, it is fully funded, and I called my bank to check and they stated my card was fine. So, I then tried...

  • Casual Listener
  • I have had premium for quite a bit and just this month I received an email saying my payment did not go through. I checked my card it is not expired, it is fully funded, and I called my bank to check...
  • EthanS1
  • Community Legend
  • 373 Views
  • 5 replies
  • 0 likes
  • 373 Views
  • 5 replies
  • 0 likes

Don't have access to email account to reset password

Hi, I got logged out and don't have access to the old email address to reset my password to something that I know. What to do? Thanks!

  • Visitor
  • Hi, I got logged out and don't have access to the old email address to reset my password to something that I know.  What to do?  Thanks!  
  • EthanS1
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
  • 231 Views
  • 1 replies
  • 0 likes

Spotify Familly

Hi I am trying to upgrade my account to familly and a message to contact the assistance pop up however I can´t find how to contact them. Can someone tell me the number and/or email and or chat? thanks

  • Newbie
  • Hi I am trying to upgrade my account to familly and a message to contact the assistance pop up however I can´t find how to contact them. Can someone tell me the number and/or email and or chat? &nbs...
  • EthanS1
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

playlist transfer from family administrator to sub accounts

I have trouble with the premium to family switch:I have succesfully upgraded from my existing premium account to familyBUT:I invited my daughter to the family by creating a new account for her and thanks to the code provided she has now a premium acc...

  • Newbie
  • I have trouble with the premium to family switch: I have succesfully upgraded from my existing premium account to family BUT: I invited my daughter to the family by creating a new account for her ...
  • ErickRGuetta
  • Community Legend
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

change password

I want to change my password but can't remember my old password as we have stayed logged in for so long. How can I get this sorted? Thanks

  • Newbie
  • I want to change my password  but can't remember my old password as we have stayed logged in for so long. How can I get this sorted? Thanks
  • EthanS1
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes