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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • zPrime
  • Newbie
  • 259647 Views
  • 503 replies
  • 33 likes
  • Account
    Free
  • 259647 Views
  • 503 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12934 Views
  • 6 replies
  • 11 likes
  • Security
  • 12934 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528553 Views
  • 989 replies
  • 113 likes
  • Account
  • 528553 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127927 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127927 Views
  • 74 replies
  • 12 likes

App won't let me login

I logged out of my account on the app because it showed that the song was playing, but no sound was coming out, and this was happening to some of the songs. When I tried to log back in, it kept saying that I "do not have a Spotify account connected t...

  • Visitor
  • I logged out of my account on the app because it showed that the song was playing, but no sound was coming out, and this was happening to some of the songs. When I tried to log back in, it kept sayin...
  • user-removed
  • Not applicable
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Premium Vs. Unlimited Mobile

I know there has been a ton of posts about this but I cannot find something answering the specific question of how Premium and Unlimited are different on a mobile device. 1. Can I still listen to any song on spotify without having to go through the r...

  • Newbie
  • I know there has been a ton of posts about this but I cannot find something answering the specific question of how Premium and Unlimited are different on a mobile device. 1. Can I still listen to a...
  • Reidkemp
  • Newbie
  • 17452 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 17452 Views
  • 7 replies
  • 0 likes

My account still free, and I pay for the premium

Hi, first: Sorry for my bad english.Today I hire Spotify Premium with a promotion in mexico, was nine months for nine pesos, and after make the payment the account still free, and I had a problem with the system because three times in the site my car...

  • Newbie
  • Hi, first: Sorry for my bad english. Today I hire Spotify Premium with a promotion in mexico, was nine months for nine pesos, and after make the payment the account still free, and I had a problem w...
  • VELOCIDADPeoria
  • Newbie
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 212 Views
  • 1 replies
  • 0 likes

PSN told me to contact spotify

So who do I go to, to cancel my premium account? I read on Spotify's webpage to contact psn for subscription related issues. When I talked to a live representative, the person told me its a Spotify account so I would need to contact a representative ...

  • Casual Listener
  • So who do I go to, to cancel my premium account? I read on Spotify's webpage to contact psn for subscription related issues. When I talked to a live representative, the person told me its a Spotify a...
  • vader750
  • Casual Listener
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Solved!! Premium subscription issue

I am paying for spotify premium. The money is coming out of my PayPal and I am getting emails saying it is going to my account but my account is still showing free. I have been paying for premium for a very long time and losing get money for no reaso...

  • Visitor
  • I am paying for spotify premium. The money is coming out of my PayPal and I am getting emails saying it is going to my account but my account is still showing free. I have been paying for premium for...
  • user-removed
  • Not applicable
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Please stop running R. Kelly ads and promoting the work of child rapists.

I've been a premium customer for about eight months now, and I'm generally very happy with the service. However, I've seen several ads on the landing page of the desktop app featuring R. Kelly smoldering among the bodies—not including the faces, obvi...

  • Visitor
  • I've been a premium customer for about eight months now, and I'm generally very happy with the service. However, I've seen several ads on the landing page of the desktop app featuring R. Kelly smolde...
  • Coryaroberts
  • Newbie
  • 601 Views
  • 2 replies
  • 7 likes
  • 601 Views
  • 2 replies
  • 7 likes

Can't use Spotify on PS4

I was trying to use the Spotify app on my console and naturally it asks for the Spotify username and password. I have or had a Spotify account linked to my Facebook but haven't used it in quite a while(Spotify not Facebook) I was able to retrieve the...

  • Newbie
  • I was trying to use the Spotify app on my console and naturally it asks for the Spotify username and password. I have or had a Spotify account linked to my Facebook but haven't used it in quite a whi...
  • Tbiblaine23
  • Regular
  • 513 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 513 Views
  • 1 replies
  • 0 likes

can't purchase premium

i cannot sign up for premium eventhough there's nothing wrong with my card or card provider and i'm a student but i'm not eligible for student premium??

  • Casual Listener
  • i cannot sign up for premium eventhough there's nothing wrong with my card or card provider and i'm a student but i'm not eligible for student premium??😳
  • irritating21
  • Casual Listener
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes

Solved!! New card details not accepted - what now?

I am trying to change my card details. After struggling for a while with a badly designed screen that insisted I match my post code and country (UK), I got through to a screen by clicking on new payment. Added my card details (that are known to work ...

  • Casual Listener
  • I am trying to change my card details. After struggling for a while with a badly designed screen that insisted I match my post code and country (UK), I got through to a screen by clicking on new paym...
  • nanettebaber
  • Newbie
  • 503 Views
  • 4 replies
  • 0 likes
  • 503 Views
  • 4 replies
  • 0 likes

Me cobraron antes de tiempo

Buenas noches. Hoy es el último día de mi mes de prueba de Spotify, y aunque en la página de mi cuenta me aparece que mañana se realizará el cargo para el mes siguiente, me lo han hecho hoy... Y no deseo contratarlo por el momento... ¿Podrían ayudarm...

  • Newbie
  • Buenas noches. Hoy es el último día de mi mes de prueba de Spotify, y aunque en la página de mi cuenta me aparece que mañana se realizará el cargo para el mes siguiente, me lo han hecho hoy... Y no d...
  • Catee
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Charge date changed?

Hi Spotify, My charge date was supposed to be for November 29th (as my last charge date was October 29th). However now my charge date has been changed to November 23rd since I changed my plan type to family. Why would it change my charge date as this...

  • Newbie
  • Hi Spotify,   My charge date was supposed to be for November 29th (as my last charge date was October 29th). However now my charge date has been changed to November 23rd since I changed my pla...
  • Catee
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Me han cobrado dos veces la oferta premium de 3 meses.

Pague la oferta premium de 3 meses en septiembre, se me acababa el 4 de diciembre pero el 4 de noviembre me han vuelto a cobrar la suscripción mensual, no entiendo por qué

  • Newbie
  • Pague la oferta premium de 3 meses en septiembre, se me acababa el 4 de diciembre pero el 4 de noviembre me han vuelto a cobrar la suscripción mensual, no entiendo por qué 
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

No more premium!??

I have been using spotify premium since 2 years ago and the payments is automatically charged. Yesterday the payment was not charged and I am not premium anymore.I thought that it could be a problem with my credit card, I called the bank and they sai...

  • Casual Listener
  • I have been using spotify premium since 2 years ago and the payments is automatically charged.   Yesterday the payment was not charged and I am not premium anymore. I thought that it could be...
  • Catee
  • Community Legend
  • 482 Views
  • 3 replies
  • 0 likes
  • 482 Views
  • 3 replies
  • 0 likes

Upgraded to premium family but not getting premium benefits

I have upgraded my premium account to the premium family account, I sent the link onto my partner and when he has went through all the details he does not have the benefits of premium it is saying the administrator must update details but there isn't...

  • Newbie
  • I have upgraded my premium account to the premium family account, I sent the link onto my partner and when he has went through all the details he does not have the benefits of premium it is saying th...
  • Catee
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Solved!! Where is my premium

I buy 3 months of premium but after the free month I was no longer premium

  • Newbie
  • I buy 3 months of premium but after the free month I was no longer premium
  • musiccornercv
  • Roadie
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Songs aren't available offline

I just downloaded Spotify yesterday, downloaded some songs, even synched a whole playlist for offline. Then I decided to try the premium for 30 days. It won't let me make any of my playlists available for offline mode. It just gives me the orange cir...

  • Newbie
  • I just downloaded Spotify yesterday, downloaded some songs, even synched a whole playlist for offline.    Then I decided to try the premium for 30 days.  It won't let me make any o...
  • Marlashee47
  • Newbie
  • 897 Views
  • 2 replies
  • 0 likes
  • 897 Views
  • 2 replies
  • 0 likes

Superuser Contribution [ERROR] Picture of Discoveries of the week

My spotify was connect with Facebook and the picture of Discoveries of the week never change anymore.Still with photo with my old boyfriend and I change my profile photo of Facebook, but the picture of Discoveries of the week don't change. And its ho...

  • Casual Listener
  • My spotify was connect with Facebook and the picture of Discoveries of the week never change anymore. Still with photo with my old boyfriend and I change my profile photo of Facebook, but the p...
  • Alejandro_C
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution no download

I have a 30 days trial premium accountI'm trying to download plalists or single songs to play them offlinebut I don't have any visible option to do it Another problem:Whan I try to set the password to use spotify wiht a device I receive always a mess...

  • Casual Listener
  • I have a 30 days trial premium account I'm trying to download plalists or single songs to play them offline but I don't have any visible option to do it   Another problem: Whan I try to set...
  • Alejandro_C
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged During Premium Trial

Hello! Am on a Spotify Premium trial subscription for two months, that is due to end today, 14 November 2016 (GMT +8), according to my account dashboard. I have just canceled the premium subscription but noticed under the receipts page that I've alre...

  • Newbie
  • Hello! Am on a Spotify Premium trial subscription for two months, that is due to end today, 14 November 2016 (GMT +8), according to my account dashboard. I have just canceled the premium subscri...
  • Alejandro_C
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes