Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419934 Views
  • 965 replies
  • 108 likes
  • Account
  • 419934 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185685 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185685 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103209 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103209 Views
  • 69 replies
  • 10 likes

Solved!! Non-US Credit Card Problem

I'm an international college student in US. When I tried to upgrade from free trial to student-premium account ($4.99 per month) my credit card information was declined because I tried using a non-US credit card. This doesn't make any sense to me, be...

  • Newbie
  • I'm an international college student in US. When I tried to upgrade from free trial to student-premium account ($4.99 per month) my credit card information was declined because I tried using a non-US...
  • LordRollin
  • Community Legend
  • 1427 Views
  • 1 replies
  • 0 likes
  • 1427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can log in on desktop but not on my phone.... ??????????

I started my spotify account in australia and i had premium, now i'm back in The Netherlands but i wanted to save money by putting my account back to free.But now my account shut down on my phone cause i can only use it for 14 days in a different cou...

  • Casual Listener
  •   I started my spotify account in australia and i had premium, now i'm back in The Netherlands but i wanted to save money by putting my account back to free. But now my account shut down on my...
  • Anyk17
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 114 Views
  • 1 replies
  • 0 likes

Solved!! Familly Plan for coworkers

Hi, I'm wondering if I can get a family subscription for me and my coworkers at the office, we each normaly use spotify free but we all want to have the family plan but we are in doubt if it will work since we do not live in the same phisical adress,...

  • Casual Listener
  • Hi, I'm wondering if I can get a family subscription for me and my coworkers at the office, we each normaly use spotify free but we all want to have the family plan but we are in doubt if it will wor...
  • Maxim
  • Spotify Star
  • 993 Views
  • 5 replies
  • 0 likes
  • 993 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unsure about my Account

Good Afternooon, I previously had the 0.99 for 3 months deal, I then carried it on for a month and then cancelled this, I recently thought I had reactivated my Account but I have gone to use this on my phone and it will not allow me to download anyth...

  • Newbie
  • Good Afternooon, I previously had the 0.99 for 3 months deal, I then carried it on for a month and then cancelled this, I recently thought I had reactivated my Account but I have gone to use this on ...
  • Anyk17
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alteração de pagamento

. Estou Tentando Mudança Uma forma de Pagamento, pois o Cartão Que estava cadastrado anteriormente NÃO Passou O FICA pensando local, e nada de Mudança o Pagamento. De: Não Consigo Outro Meio de Contato com a Empresa.

  • Newbie
  • . Estou Tentando Mudança Uma forma de Pagamento, pois o Cartão Que estava cadastrado anteriormente NÃO Passou O FICA pensando local, e nada de Mudança o Pagamento. De: Não Consigo Outro Meio de Conta...
  • Anyk17
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution CANCELAR CONTA FREE

bom dia, estou com problemas para cancelar uma conta free, e gostaria de um suporte...

  • Newbie
  • bom dia, estou com problemas para cancelar uma conta free, e gostaria de um suporte...  
  • Anyk17
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 Day Free Trial

Hi Spotify ! Just want to ask kung bakit ganto . Kasi nag subscribe na ako sa 7 day free trial . Ayos naman sya . Then may 30 day free trial and I want to try it too . So yun pinindot ko sya and ang payment methods are thru, credit cards, mobile phon...

  • Newbie
  • Hi Spotify ! Just want to ask kung bakit ganto . Kasi nag subscribe na ako sa 7 day free trial . Ayos naman sya . Then may 30 day free trial and I want to try it too . So yun pinindot ko sya and ang ...
  • Anyk17
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution mixing up family accounts

Hi , i signed up for Spotify family, and invited my family members. When my daugther now logs in with her gmail account, she sees my wife's name and photo. When my wife uses her facebook she gets into my daugthers account but with her name, and my so...

  • Newbie
  • Hi , i signed up for Spotify family, and invited my family members. When my daugther now logs in with her gmail account, she sees my wife's name and photo. When my wife uses her facebook she gets int...
  • Anyk17
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • Account
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution problem : not available song

Hello,I have a premium account that works on android.but since about 1 week on my computer the drive indicates not available spotify song.On my computer I get to play songs but just by sending the sound on my android device when it connectedI reinsta...

  • Newbie
  • Hello, I have a premium account that works on android. but since about 1 week on my computer the drive indicates not available spotify song. On my computer I get to play songs but just by sending ...
  • Anyk17
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login anymore

I want to enter Spotify via the facebook button. But it only shows me that my username and password are wrong, without me typing anything. What can i do?

  • Newbie
  • I want to enter Spotify via the facebook button. But it only shows me that my username and password are wrong, without me typing anything. What can i do?
  • Anyk17
  • Spotify Star
  • 229 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 229 Views
  • 3 replies
  • 0 likes

Premium account

I had an premium account from vodafone but now i cant use premium, it says you have free account

  • Newbie
  • I had an premium account from vodafone but now i cant use premium, it says you have free account
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

How come back to Unlimited from Premium

Hello! For a mistake I update my subscription to Premium, but I want to keep the Unlimited 5 euro for month. I don't understand how to get it back, because if I try to cancel the Premium account the best I can do is go back to Premium again. Can you ...

  • Casual Listener
  • Hello! For a mistake I update my subscription to Premium, but I want to keep the Unlimited 5 euro for month. I don't understand how to get it back, because if I try to cancel the Premium account the ...
  • gregg39
  • Newbie
  • 467 Views
  • 5 replies
  • 0 likes
  • Subscription
    Unlimited
  • 467 Views
  • 5 replies
  • 0 likes

Subscription did not cancel

I had a free month of Spotify Premium, but never use it. Yesterday, I cancelled my subscription before this upcoming month. This morning I received a notification that I was charged for this current month. I did cancel my subscription, but this morni...

  • Newbie
  • I had a free month of Spotify Premium, but never use it. Yesterday, I cancelled my subscription before this upcoming month. This morning I received a notification that I was charged for this current ...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Student account yet charged full rate. Refund wanted

My NUS student card has not changed whatsoever. I got no email from spotify warning me they were going to charge full price all of a sudden unless i re enter THE SAME STUDENT CARD details that they already had on record after 12months. I call BS this...

  • Casual Listener
  • My NUS student card has not changed whatsoever. I got no email from spotify warning me they were going to charge full price all of a sudden unless i re enter THE SAME STUDENT CARD details that they a...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Would like to change regional/language settings, not necessarily country

Hey, not sure if this is possible to do, but I'm an American living in Germany, with only German payment options (at the moment, probably temporarily). I've switched my language to english, but all the regional suggestions such as podcasts and local ...

  • Newbie
  • Hey, not sure if this is possible to do, but I'm an American living in Germany, with only German payment options (at the moment, probably temporarily). I've switched my language to english, but all t...
  • MaryS
  • Roadie
  • 1924 Views
  • 1 replies
  • 1 likes
  • 1924 Views
  • 1 replies
  • 1 likes

Superuser Contribution Change email address

Hi I need to change the email address linked to my account, it's no longer in use and I have logged out, I also can not remember my password so can't get back in xx

  • Visitor
  • Hi I need to change the email address linked to my account, it's no longer in use and I have logged out, I also can not remember my password so can't get back in xx
  • MaryS
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Not getting Notifications for updates

I have my account set up to get notifications by email or in spotify, for playlist updates. This seems to be set correctly, but I don't see any of the notifications. Is anyone having a problem like this? any idea how to solve it?

  • Casual Listener
  • I have my account set up to get notifications by email or in spotify, for playlist updates. This seems to be set correctly, but I don't see any of the notifications.   Is anyone having a probl...
  • sakij
  • Casual Listener
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

Two spotify accounts on one email account

Recently signed up but it seems I have two accounts on the same email, with two different passwords (the password for the computer account doesn't work for my iphone app account and vice versa). Started a free trial few weeks ago and now it has expir...

  • Casual Listener
  • Recently signed up but it seems I have two accounts on the same email, with two different passwords (the password for the computer account doesn't work for my iphone app account and vice versa). Star...
  • musiccornercv
  • Roadie
  • 771 Views
  • 5 replies
  • 0 likes
  • Account
  • 771 Views
  • 5 replies
  • 0 likes