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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83210 Views

29 replies

0 likes

  • 83210 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104135 Views

10 replies

3 likes

Account
Login
  • 104135 Views
  • 10 replies
  • 3 likes

Can't join Premium for family

Tried to upgrade from Premium to Premium for family because my daughters want to play music separately and we can only run one playlist at a time. They both live in my house, one has her own apple i.d. and one is on mine. Sent both of them the link b...

Newbie

Tried to upgrade from Premium to Premium for family because my daughters want to play music separately and we can only run one playlist at a time.  They both live in my house, one has her own ap...

anilozirmak

Newbie

1270 Views

3 replies

0 likes

Account
  • 1270 Views
  • 3 replies
  • 0 likes

Solved!! My family is in premium and some how I can't get premium and I'm the one paying for this

I am extremely frustrated with this company I'm trying to get a problem solved and I can't find anybody to answer me. Nor can I find a way to contact or speak to anyone. HOW CAN I GET THIS PROBLEM SOLVED

Casual Listener

I am extremely frustrated with this company I'm trying to get a problem solved and I can't find anybody to answer me. Nor can I find a way to contact or speak to anyone. HOW CAN I GET THIS PROBLEM SO...

antone2863

Roadie

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

pago y no soy premium

Hola, he pagado la suscripcion a premium ya que me sale refejado en la cuenta del banco con el numero p00296a135 pero no me llego ningun correo validando nada y sigo sin ser premium. los 0.99€ me dan igual lo que no quiero es que no los disfrute y a ...

Newbie

Hola, he pagado la suscripcion a premium ya que me sale refejado en la cuenta del banco con el numero p00296a135 pero no me llego ningun correo validando nada y sigo sin ser premium.   los 0.9...

user-removed

Not applicable

467 Views

1 replies

1 likes

Account
Premium
Subscription
  • 467 Views
  • 1 replies
  • 1 likes

Superuser Contribution Migrate my premium account to someone else's family plan

Hi guys! I have a premium account and I want to join my friend's family plan's last spot. Is there any way to keep my profile and songs and playlists transfering to the new plan? Thanks!

Casual Listener

Hi guys! I have a premium account and I want to join my friend's family plan's last spot. Is there any way to keep my profile and songs and playlists transfering to the new plan?   Thanks!

Alejandro_C

Spotify Legend

3442 Views

6 replies

0 likes

Premium
  • 3442 Views
  • 6 replies
  • 0 likes

premium won't go through to my app on my phone

I paid and signed up for premium on my lap top and when i went to use spotify on my phone, it still says I do not have premium when I have the reciept saying I paid for it. Help me please

Newbie

I paid and signed up for premium on my lap top and when i went to use spotify on my phone, it still says I do not have premium when I have the reciept saying I paid for it. Help me please

MartinStoichkov

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

error in signing up to family instead of premium

HelloI signed up for premium last night, and then I had a page appear with all the file spotify memberships, at the bottom of this page it had a button click here to activate your premium account, which I did, however it had signed me over to family,...

Newbie

Hello I signed up for premium last night, and then I had a page appear with all the file spotify memberships, at the bottom of this page it had a button click here to activate your premium account, ...

serrahscarlett

Newbie

354 Views

2 replies

0 likes

Subscription
  • 354 Views
  • 2 replies
  • 0 likes

Superuser Contribution Inloggegevens

Ik ben mijn inloggegevens vergeten en mijn emailadres gebruik ik niet meer omdat hij is gehacked. Ik gebruik Spotify premium en er wordt dus nu elke maand geld afgeschreven en ik wil hem opzeggen, maar ik weet niet hoe.

Newbie

Ik ben mijn inloggegevens vergeten en mijn emailadres gebruik ik niet meer omdat hij is gehacked. Ik gebruik Spotify premium en er wordt dus nu elke maand geld afgeschreven en ik wil hem opzeggen, ma...

Anyk17

Spotify Star

516 Views

1 replies

0 likes

Account
Login
Premium
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Password reset on mobile app and country settings on Playstation 4

I have changed my profile settings to a different country and it didn't work for my ps4. And password resets still don't work on the mobile app. Could some one please help me.

Newbie

I have changed my profile settings to a different country and it didn't work for my ps4. And password resets still don't work on the mobile app. Could some one please help me.

Anyk17

Spotify Star

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution Betalning via faktura?

Mamma vill ge mig och min lillasyster spotify premium i present, men kan inte betala via kort på internet. Går det att betala via faktura?

Newbie

Mamma vill ge mig och min lillasyster spotify premium i present, men kan inte betala via kort på internet. Går det att betala via faktura?

Anyk17

Spotify Star

4193 Views

1 replies

1 likes

  • 4193 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cancelar Suscripcion si he pagado

Si cancelo la suscripcion y recien pague este mes ya para la siguiente facturacion no deberia aparecerme ningun cobro?

Newbie

Si cancelo la suscripcion y recien pague este mes ya para la siguiente facturacion no deberia aparecerme ningun cobro?

Anyk17

Spotify Star

667 Views

1 replies

0 likes

  • 667 Views
  • 1 replies
  • 0 likes

Superuser Contribution conta vinculada ao facebook

Boa noite. Eu estava com uma conta free vinculada ao meu facebook. Porem, minha irma me adicionou a sua conta do plano familiar. Tentei aderir ao plano pela conta free que eu tinha mas nao foi possivel. Utlizei um outro e-mail e abri uma conta nova n...

Newbie

Boa noite.  Eu estava com uma conta free vinculada ao meu facebook. Porem, minha irma me adicionou a sua conta do plano familiar. Tentei aderir ao plano pela conta free que eu tinha mas nao foi...

Anyk17

Spotify Star

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Accounts no longer premium

I was on my phone yesterday and was playing all my songs and then today it just stopped I updated my phone and now everything gone and no longer have premium account i don't know what happened? Can anyone help

Newbie

I was on my phone yesterday and was playing all my songs and then today it just stopped I updated my phone and now everything gone and no longer have premium account i don't know what happened? Can a...

Anyk17

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar todas as contas

Cancelar conta vinculada ao cartão de crédito não consigo cancelar pois informa que não existe nenhuma conta vinculada aos meus emails ou Facebook no entanto estou sendo cobrada no cartão de crédito

Newbie

Cancelar conta vinculada ao cartão de crédito não consigo cancelar pois informa que não existe nenhuma conta vinculada aos meus emails ou Facebook no entanto estou sendo cobrada no cartão de crédito

Anyk17

Spotify Star

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need to Link my FB account to my Premium Spotify Account

I have a new Premium Spotify account and this old account is currently linked to my facebook(this account is created via fb by the way). I would like to remove this account or deactivate this so that I can link my new Premium account with my facebook...

Newbie

  I have a new Premium Spotify account and this old account is currently linked to my facebook(this account is created via fb by the way). I would like to remove this account or deactivate this...

Anyk17

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Multiple Family User listening at the same time

Hi. I have 3 accounts; one for me, one for my wife, and one for the common streaming in our house via Sonos. My personal spotify account just paused because "it was beeing used by another device" or something, but that's just the reason why I created...

Newbie

Hi. I have 3 accounts; one for me, one for my wife, and one for the common streaming in our house via Sonos. My personal spotify account just paused because "it was beeing used by another device...

Anyk17

Spotify Star

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Solved!! change card details and charged as premium not student

hey,i lost my bank card so when my new one arrived i entered it in to continue my spotfiy subscription , but this month i have been charged full price and not the student price im sgined up for. i did not cancel my subscription or anything , i just u...

Casual Listener

hey, i lost my bank card so when my new one arrived i entered it in to continue my spotfiy subscription , but this month i have been charged full price and not the student price im sgined ...

kepea

Casual Listener

608 Views

2 replies

0 likes

  • 608 Views
  • 2 replies
  • 0 likes

Superuser Contribution Switch from Family to Student Account

Hi all,how can I change my account from Family to Student?Do I have to switch to Premium first and then proof that I'm a student?Thanks!

Newbie

Hi all, how can I change my account from Family to Student? Do I have to switch to Premium first and then proof that I'm a student? Thanks!

Anyk17

Spotify Star

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

Superuser Contribution Smart Tv Sorunu

Üyeliğime facebook üzerinden giriş yaptığım için kullanıcı adım yok. Bu yüzden smart tv için giriş yaparken cihazlar için kullanıcı adı oluşturup şifremi email adresime gönderiliyor. Ancak spotify dan herhangi bir email gelmedi. Bunu bir çok kez dene...

Visitor

Üyeliğime facebook üzerinden giriş yaptığım için kullanıcı adım yok. Bu yüzden smart tv için giriş yaparken cihazlar için kullanıcı adı oluşturup şifremi email adresime gönderiliyor. Ancak spotify da...

Anyk17

Spotify Star

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Problems renewing my payments automatically

The last 4-5 months Spotify has not been able to renew my subscription automatically, which means that I EVERY month receive emails where I am told that Spotify is not able to renew my payment and I am asked to check my payment details. I have had th...

Newbie

The last 4-5 months Spotify has not been able to renew my subscription automatically, which means that I EVERY month receive emails where I am told that Spotify is not able to renew my payment a...

kbrooksc

Community Legend

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is spotify going to fix the shuffle repeating?

Look I pay $10 a month to listen to my music, because I decided its only fair to pay arists vs downloading online for free, however its BS that spotify can't shuffle properly. Rumor has it this is due to making sure "cheap songs are played more". I u...

Newbie

Look I pay $10 a month to listen to my music, because I decided its only fair to pay arists vs downloading online for free, however its BS that spotify can't shuffle properly. Rumor has it this is du...

Anyk17

Spotify Star

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes