Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420774 Views
  • 965 replies
  • 108 likes
  • Account
  • 420774 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186175 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186175 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103352 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103352 Views
  • 69 replies
  • 10 likes

Superuser Contribution 30 Day Free Trial

Hi Spotify ! Just want to ask kung bakit ganto . Kasi nag subscribe na ako sa 7 day free trial . Ayos naman sya . Then may 30 day free trial and I want to try it too . So yun pinindot ko sya and ang payment methods are thru, credit cards, mobile phon...

  • Newbie
  • Hi Spotify ! Just want to ask kung bakit ganto . Kasi nag subscribe na ako sa 7 day free trial . Ayos naman sya . Then may 30 day free trial and I want to try it too . So yun pinindot ko sya and ang ...
  • Anyk17
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution mixing up family accounts

Hi , i signed up for Spotify family, and invited my family members. When my daugther now logs in with her gmail account, she sees my wife's name and photo. When my wife uses her facebook she gets into my daugthers account but with her name, and my so...

  • Newbie
  • Hi , i signed up for Spotify family, and invited my family members. When my daugther now logs in with her gmail account, she sees my wife's name and photo. When my wife uses her facebook she gets int...
  • Anyk17
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • Account
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution problem : not available song

Hello,I have a premium account that works on android.but since about 1 week on my computer the drive indicates not available spotify song.On my computer I get to play songs but just by sending the sound on my android device when it connectedI reinsta...

  • Newbie
  • Hello, I have a premium account that works on android. but since about 1 week on my computer the drive indicates not available spotify song. On my computer I get to play songs but just by sending ...
  • Anyk17
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login anymore

I want to enter Spotify via the facebook button. But it only shows me that my username and password are wrong, without me typing anything. What can i do?

  • Newbie
  • I want to enter Spotify via the facebook button. But it only shows me that my username and password are wrong, without me typing anything. What can i do?
  • Anyk17
  • Spotify Star
  • 229 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 229 Views
  • 3 replies
  • 0 likes

Premium account

I had an premium account from vodafone but now i cant use premium, it says you have free account

  • Newbie
  • I had an premium account from vodafone but now i cant use premium, it says you have free account
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

How come back to Unlimited from Premium

Hello! For a mistake I update my subscription to Premium, but I want to keep the Unlimited 5 euro for month. I don't understand how to get it back, because if I try to cancel the Premium account the best I can do is go back to Premium again. Can you ...

  • Casual Listener
  • Hello! For a mistake I update my subscription to Premium, but I want to keep the Unlimited 5 euro for month. I don't understand how to get it back, because if I try to cancel the Premium account the ...
  • gregg39
  • Newbie
  • 468 Views
  • 5 replies
  • 0 likes
  • Subscription
    Unlimited
  • 468 Views
  • 5 replies
  • 0 likes

Subscription did not cancel

I had a free month of Spotify Premium, but never use it. Yesterday, I cancelled my subscription before this upcoming month. This morning I received a notification that I was charged for this current month. I did cancel my subscription, but this morni...

  • Newbie
  • I had a free month of Spotify Premium, but never use it. Yesterday, I cancelled my subscription before this upcoming month. This morning I received a notification that I was charged for this current ...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Student account yet charged full rate. Refund wanted

My NUS student card has not changed whatsoever. I got no email from spotify warning me they were going to charge full price all of a sudden unless i re enter THE SAME STUDENT CARD details that they already had on record after 12months. I call BS this...

  • Casual Listener
  • My NUS student card has not changed whatsoever. I got no email from spotify warning me they were going to charge full price all of a sudden unless i re enter THE SAME STUDENT CARD details that they a...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Would like to change regional/language settings, not necessarily country

Hey, not sure if this is possible to do, but I'm an American living in Germany, with only German payment options (at the moment, probably temporarily). I've switched my language to english, but all the regional suggestions such as podcasts and local ...

  • Newbie
  • Hey, not sure if this is possible to do, but I'm an American living in Germany, with only German payment options (at the moment, probably temporarily). I've switched my language to english, but all t...
  • MaryS
  • Roadie
  • 1924 Views
  • 1 replies
  • 1 likes
  • 1924 Views
  • 1 replies
  • 1 likes

Superuser Contribution Change email address

Hi I need to change the email address linked to my account, it's no longer in use and I have logged out, I also can not remember my password so can't get back in xx

  • Visitor
  • Hi I need to change the email address linked to my account, it's no longer in use and I have logged out, I also can not remember my password so can't get back in xx
  • MaryS
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Not getting Notifications for updates

I have my account set up to get notifications by email or in spotify, for playlist updates. This seems to be set correctly, but I don't see any of the notifications. Is anyone having a problem like this? any idea how to solve it?

  • Casual Listener
  • I have my account set up to get notifications by email or in spotify, for playlist updates. This seems to be set correctly, but I don't see any of the notifications.   Is anyone having a probl...
  • sakij
  • Casual Listener
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

Two spotify accounts on one email account

Recently signed up but it seems I have two accounts on the same email, with two different passwords (the password for the computer account doesn't work for my iphone app account and vice versa). Started a free trial few weeks ago and now it has expir...

  • Casual Listener
  • Recently signed up but it seems I have two accounts on the same email, with two different passwords (the password for the computer account doesn't work for my iphone app account and vice versa). Star...
  • musiccornercv
  • Roadie
  • 771 Views
  • 5 replies
  • 0 likes
  • Account
  • 771 Views
  • 5 replies
  • 0 likes

Playlist vanished and cannot be retrieved.

Suddenly my playlist vanished yesterday when I opened spotify on my computer, and on my phone. I've tried to retrieve it through the website, but it says I never deleted my playlist. I sent an email, and all that Spotify did was lead me back here. Pr...

  • Newbie
  • Suddenly my playlist vanished yesterday when I opened spotify on my computer, and on my phone. I've tried to retrieve it through the website, but it says I never deleted my playlist. I sent an email,...
  • sky11
  • Music Fan
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

Debit card payment option not found

I'm a premium user from Argentina and I have no longer credit cards but that's the only payment option I get.Does it mean I can't be a premium user anymore?

  • Newbie
  • I'm a premium user from Argentina and I have no longer credit cards but that's the only payment option I get. Does it mean I can't be a premium user anymore?
  • Maxim
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Spotify Premium restricts listening in other countries after 14 days

Hi there,My company, based in Canada, pay for my Spotify account in CAD. I live and work in Australia. I recently got an email / notification saying that I was only able to listen for 14 days outside of the country of payment. Is there any way around...

  • Newbie
  • Hi there, My company, based in Canada, pay for my Spotify account in CAD. I live and work in Australia.   I recently got an email / notification saying that I was only able to listen for...
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

My username is not found in search results

My username is yostatbat (member for 2-3 years) and I have one public playlist. My account is not linked to Facebook. When a coworker tries to search for my username it is not found (and I tried myself when logged in as her on another computer). But ...

  • Regular
  • My username is yostatbat (member for 2-3 years) and I have one public playlist. My account is not linked to Facebook. When a coworker tries to search for my username it is not found (and I...
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
  • 227 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Gone?

i am on this , https://new.hotlink.com.my/en/plans/hotlink-spotify.html 1) i paid every month RM 10 using my other phone. 2) that phone has internet with the spotify account. 3) suddenly i hear an AD while using spotify. 4) next thing i know , Subscr...

  • Regular
  • i am on this , https://new.hotlink.com.my/en/plans/hotlink-spotify.html   1) i paid every month RM 10 using my other phone. 2) that phone has internet with the spotify account. 3) s...
  • ginigangadharan
  • Newbie
  • 4205 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 4205 Views
  • 5 replies
  • 0 likes

Solved!! Keeps asking to log on premium account which i already have

Hi! Recently I bought a new phone and moved my apps from one phone to the other and when I logged in on spotify it keeps asking to upgrade on a premium account which I already have. It also did not logged the songs I previously had on the other phone...

  • Visitor
  • Hi! Recently I bought a new phone and moved my apps from one phone to the other and when I logged in on spotify it keeps asking to upgrade on a premium account which I already have. It also did not l...
  • sakura08
  • Roadie
  • 1741 Views
  • 5 replies
  • 0 likes
  • Premium
  • 1741 Views
  • 5 replies
  • 0 likes