Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • SuStreepjeElle
  • Casual Listener
  • 333051 Views
  • 889 replies
  • 105 likes
  • Account
  • 333051 Views
  • 889 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147393 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147393 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85780 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85780 Views
  • 68 replies
  • 9 likes

Superuser Contribution Premium Subscription by Gift Card

I would like to know more details about terms and conditions that rule Spotify Gift Cards.If I buy a Gift Card for a three months premium subscription, does the premium subscription expire automatically after those three months? Or do I have unsuscri...

  • Newbie
  • I would like to know more details about terms and conditions that rule Spotify Gift Cards. If I buy a Gift Card for a three months premium subscription, does the premium subscription expire automati...
  • Alejandro_C
  • Spotify Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify üyeliğim sona erdi aile üyeleri neden silindi?

Spotify üyeliğim sona erdikten kısa bir süre sonra tekrar yeniledim, fakat aile üyelerinin silindiğini görüyorum. Aynı şekilde devam etmesini sağlar mısınız, bir daha davet ile uğraşmak istemiyorum.

  • Newbie
  • Spotify üyeliğim sona erdikten kısa bir süre sonra tekrar yeniledim, fakat aile üyelerinin silindiğini görüyorum. Aynı şekilde devam etmesini sağlar mısınız, bir daha davet ile uğraşmak istemiyo...
  • Alejandro_C
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family link doesn't work

Hi,My sister sent me a link to become a spotify family member in June.I didn't have spotify at that time, I was always listening playlists on her account.Now I want my own account as well and I am paying for that too.So I created an account but the l...

  • Newbie
  • Hi, My sister sent me a link to become a spotify family member in June. I didn't have spotify at that time, I was always listening playlists on her account. Now I want my own account as well and I...
  • Alejandro_C
  • Spotify Legend
  • 867 Views
  • 1 replies
  • 0 likes
  • 867 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me ajuda

Fiz meu pagamento no dia 6 (quinta) masMeu banco só débito dia 10 (segunda)E o boleto tava com vencimento dia 09(domingo)E no ebanx o beloto já acusa como vencimentoPor favor me ajudem perdi meu dinheiro?

  • Casual Listener
  • Fiz meu pagamento no dia 6 (quinta) mas Meu banco só débito dia 10 (segunda) E o boleto tava com vencimento dia 09(domingo) E no ebanx o beloto já acusa como vencimento Por favor me ajudem perdi ...
  • Alejandro_C
  • Spotify Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 109 Views
  • 1 replies
  • 0 likes

Solved!! Charged for Family Subscription by mistake

On June 6th I bought the 3 month premium summer offer. Today I went to check if my subscription has been renewed because I didn't get an email and it seems that I started a family plan by mistake on June 24th and been charged for 4 months without kno...

  • Casual Listener
  • On June 6th I bought the 3 month premium summer offer. Today I went to check if my subscription has been renewed because I didn't get an email and it seems that I started a family plan by mistake on ...
  • NickDigenis
  • Casual Listener
  • 174 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 174 Views
  • 2 replies
  • 0 likes

Unable to reset password

Wanted to change my email adress, it said that this one was already in use, so tried to change the password for the one in use. But it said hat there's no account conneced to this email

  • Newbie
  • Wanted to change my email adress, it said that this one was already in use, so tried to change the password for the one in use. But it said hat there's no account conneced to this email
  • saaaarz
  • Casual Listener
  • 208 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 208 Views
  • 3 replies
  • 0 likes

Can't change my country in my account

I moved from Belgium to Mozambique and after 2 weeks my account (Free account) was not acessible anymore. I can't change the country to Mozambique in my account settings, the only option is Belgium. But my IP address correctly indicates that I'm in M...

  • Newbie
  • I moved from Belgium to Mozambique and after 2 weeks my account (Free account) was not acessible anymore. I can't change the country to Mozambique in my account settings, the only option is Belgium. ...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Family account where users does not currently live together

Hey!I want to create a family account, but me and my significant other does not currently live together. She lives in USA and I live in Norway, can we still create a family account together?

  • Casual Listener
  • Hey! I want to create a family account, but me and my significant other does not currently live together. She lives in USA and I live in Norway, can we still create a family account together?
  • krt16
  • Casual Listener
  • 212 Views
  • 2 replies
  • 0 likes
  • Account
  • 212 Views
  • 2 replies
  • 0 likes

Hacked account.

Someone has goten acces to my password and account name. Now he/she has swapped my registered mail and i cant reset it. Where can i get help with this? Cant find any info on the website.

  • Newbie
  • Someone has goten acces to my password and account name. Now he/she has swapped my registered mail and i cant reset it.    Where can i get help with this? Cant find any info on the websit...
  • kbrooksc
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 117 Views
  • 1 replies
  • 0 likes

Annoying problems with payment

My Situation at the moment:Name: Jan Oslaba ( its my Facebook/spotify account)I could use my credit card anymore so i used a premium code.I couldnt stop payment via credit card because quiting it wasnt possible because some website bugs.No i cant use...

  • Newbie
  • My Situation at the moment: Name: Jan Oslaba ( its my Facebook/spotify account) I could use my credit card anymore so i used a premium code. I couldnt stop payment via credit card because quiting ...
  • kbrooksc
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Bugged account, can't log in

Well, how can I explain this...My account name is "x", but I forget it password so I created another one using my facebook and some error occured and for some reason both accounts had the same login "x". I tried everything, even changing the password...

  • Casual Listener
  • Well, how can I explain this... My account name is "x", but I forget it password so I created another one using my facebook and some error occured and for some reason both accounts had the same...
  • tktheus
  • Casual Listener
  • 239 Views
  • 4 replies
  • 0 likes
  • Login
  • 239 Views
  • 4 replies
  • 0 likes

Gift card

Hi, I bought a 6-month premium spotify card a while back while in sweden, right now I'm temporarly living in the netherlands, and I can't upgrade cause of that. The card will soon expire, is there any way one can get around this? Or will I have to fl...

  • Newbie
  • Hi, I bought a 6-month premium spotify card a while back while in sweden, right now I'm temporarly living in the netherlands, and I can't upgrade cause of that. The card will soon expire, is there an...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Solved!! Premium on both laptop and android phone

I signed up for a premium account on my laptop.But when I sign in on my phone and want to download it seems like I don't have Premium and need to pay again...

  • Casual Listener
  • I signed up for a premium account on my laptop. But when I sign in on my phone and want to download it seems like I don't have Premium and need to pay again...
  • Astame
  • Community Legend
  • 1350 Views
  • 7 replies
  • 0 likes
  • 1350 Views
  • 7 replies
  • 0 likes

Can I change my Spotify username to my band name?

Im interacting with other bands but under my user name, I want to be able to use my band name. My band account is verified so how can I do this?

  • Roadie
  • Im interacting with other bands but under my user name, I want to be able to use my band name. My band account is verified so how can I do this?
  • LegPuppy
  • Roadie
  • 374 Views
  • 2 replies
  • 0 likes
  • Premium
  • 374 Views
  • 2 replies
  • 0 likes

Deleted Facebook

So, I deleted my facebook which my spotify is linked to which also has spotify premium. I logged back into Spotify by putting my old facebook email password in to the login, but I'm not sure if that has reactivated my facebook or not. When I checked ...

  • Newbie
  • So, I deleted my facebook which my spotify is linked to which also has spotify premium. I logged back into Spotify by putting my old facebook email password in to the login, but I'm not sure if that ...
  • micahlewisbeard
  • Regular
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! I can´t change the credit card to pay spotify premium

My credit card has expired and I can´t change it to pay spotify premium. The page to change my data doesn't work.I use Internet Explorer 11.0 Please, help me. Thanks you.

  • Newbie
  • My credit card has expired and I can´t change it to pay spotify premium.  The page to change my data doesn't work. I use Internet Explorer 11.0   Please, help me.   Thanks you.
  • Dianasaed
  • Casual Listener
  • 494 Views
  • 9 replies
  • 1 likes
  • Other
    Subscription
  • 494 Views
  • 9 replies
  • 1 likes

Superuser Contribution Problemas com a conta Premium

Bom dia!Estou com problemas para acessar a conta Premium, eu cadastrei o número do cartão de crédito, chegou mensagem no meu celular que o cadastro foi efetuado com sucesso, porém eu não consigo usar a conta Premium. Chegou 3 mensagens no celular diz...

  • Casual Listener
  • Bom dia! Estou com problemas para acessar a conta Premium, eu cadastrei o número do cartão de crédito, chegou mensagem no meu celular que o cadastro foi efetuado com sucesso, porém eu não consigo us...
  • LucasMatheus1
  • Casual Listener
  • 149 Views
  • 2 replies
  • 0 likes
  • 149 Views
  • 2 replies
  • 0 likes

Charged twice in one month

I was charged twice for premium family but it has only given me one months worth. What do I have to do to either get my money back or just have my subscription be paid up until December 10th?Please let me know what I need to do.Kina272001

  • Newbie
  • I was charged twice for premium family but it has only given me one months worth. What do I have to do to either get my money back or just have my subscription be paid up until December 10th? Plea...
  • aaronjfsmith
  • Casual Listener
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Potential Phishing site that uses Spotify API? kazamster.com?

This might be a potential Phishing site. It uses the spotify API to log you in then requests for gmail credentials for account sync.This was the only new site I entered my gmail credentials into yesterday and someone tried to log into gmail account f...

  • Casual Listener
  • This might be a potential Phishing site. It uses the spotify API to log you in then requests for gmail credentials for account sync. This was the only new site I entered my gmail credentials into ye...
  • theSolTrain
  • Newbie
  • 1346 Views
  • 5 replies
  • 1 likes
  • Account
    Security
  • 1346 Views
  • 5 replies
  • 1 likes

I can't enter to my account

Hello, I have a problem with my account, I always have entered to spotify through password. I don't remember when was I get in by Facebook and here start the problem. My email adress then was one at Facebook, and a few weeks later I changed my Facebo...

  • Newbie
  • Hello, I have a problem with my account, I always have entered to spotify through password. I don't remember when was I get in by Facebook and here start the problem. My email adress then was on...
  • Bearfootrecords
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes