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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421417 Views
  • 965 replies
  • 108 likes
  • Account
  • 421417 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186492 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186492 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103468 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103468 Views
  • 69 replies
  • 10 likes

Superuser Contribution Links emailed from Spotify not work not even on private browser. Need help

Paid member, can't reset password through email sent or download my data because the links I'm emailed don't work. I tried the link on 3 browsers in regular and private mode and the link doesn't work. Need help with this Is this happening to anyone e...

  • Casual Listener
  • Paid member, can't reset password through email sent or download my data because the links I'm emailed don't work. I tried the link on 3 browsers in regular and private mode and the link doesn't work...
  • Alex
  • Spotify Legend
  • 425 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 425 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bogus Family Plan Members

How do I remove bogus family plan members? When I try on the site I just get a Try Again message. Thanks

  • Newbie
  • How do I remove bogus family plan members? When I try on the site I just get a Try Again message. Thanks
  • Kiril
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your username, it can’t be used with Spotify again - Clarification needed

PlanFreeCountryIndiaDeviceMacbook Pro late 2016) Hi, I wanted to clarify something mentioned during the Account closing process. It mentions, "Your username, it can't be used with Spotify again".Does this mean that this username will be unusable by a...

  • Casual Listener
  • Plan Free Country India Device Macbook Pro late 2016)     Hi,  I wanted to clarify something mentioned during the Account closing process. It mentions, "Your username, it can'...
  • Maxim
  • Spotify Star
  • 667 Views
  • 4 replies
  • 0 likes
  • Account
  • 667 Views
  • 4 replies
  • 0 likes

Premium Subscription but Receiving Ads????

I’m receiving ads on my Premium Fuo account to upgrade to Premium? Anyone else? How to I get this resolved? Thanks in advance,PlanPremium/Premium DuoCountryUSA Device(iPhone X Macbook Pro late 2016)Operating System(iOS 15.) My Question or Issue

  • Newbie
  • I’m receiving ads on my Premium Fuo account to upgrade to Premium? Anyone else? How to I get this resolved?   Thanks in advance, Plan Premium/Premium Duo Country USA   Device (iPho...
  • jrdng
  • Newbie
  • 304 Views
  • 1 replies
  • 0 likes
  • Premium
  • 304 Views
  • 1 replies
  • 0 likes

Community Posting - Have to wait 5 minutes to correct a post?!

There is a 5 minute delay between posts, which means that if you forget to add a label, you have to wait 5 minutes before you can submit with the label.That's a terrible user experience, you should be warned about the label and not able to submit, so...

  • Music Fan
  • There is a 5 minute delay between posts, which means that if you forget to add a label, you have to wait 5 minutes before you can submit with the label. That's a terrible user experience, you should...
  • wcndave
  • Music Fan
  • 756 Views
  • 8 replies
  • 0 likes
  • Other
  • 756 Views
  • 8 replies
  • 0 likes

Superuser Contribution How do I block a follower from adding music to MY playlists

This girl just followed me and then added hundred of songs to my playlist. I pay for premium so I can have my music on my phone so when she added all those songs my phone downloaded them and it is taking all my storage space. Nevermind the fact that ...

  • Newbie
  • This girl just followed me and then added hundred of songs to my playlist. I pay for premium so I can have my music on my phone so when she added all those songs my phone downloaded them and it is ta...
  • Alex
  • Spotify Legend
  • 4432 Views
  • 3 replies
  • 1 likes
  • 4432 Views
  • 3 replies
  • 1 likes

When will the listening report be sent to Distrokid?

Good morning,I can't find out in any way when the report about listened tracks will be sent to DistroKid. That is why I am writing here.My music may not have too many streams. Nevertheless, I got paid in January for the month of October ( 3 months de...

  • Regular
  • Good morning, I can't find out in any way when the report about listened tracks will be sent to DistroKid. That is why I am writing here. My music may not have too many streams. Nevertheless, I got...
  • Maxim
  • Spotify Star
  • 751 Views
  • 3 replies
  • 0 likes
  • Account
  • 751 Views
  • 3 replies
  • 0 likes

Superuser Contribution Moving songs offline

Device(Samsung Tab10) My Question or IssueDuring a flight, while I was offline, I moved several downloaded songs from a playlist to another (that I created during the flight, offline either).When I landed, all the songs were removed from the first pl...

  • Newbie
  • Device (Samsung Tab10)   My Question or Issue During a flight, while I was offline, I moved several downloaded songs from a playlist to another (that I created during the flight, offline eit...
  • Eni
  • Moderator
  • 440 Views
  • 1 replies
  • 0 likes
  • Account
  • 440 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I was use two mails for Acc

I was use two mail , because my android make updates and conect diferent mail? can I conecet both or just continue with one .

  • Roadie
  • I was use two mail , because my android make updates and conect diferent mail? can I conecet both or just continue with one .
  • Hamikos
  • Roadie
  • 680 Views
  • 4 replies
  • 0 likes
  • App & Features
    Social & Random
  • 680 Views
  • 4 replies
  • 0 likes

Lost account

familyPremiumusa iPhone 13ios yesterday I upgraded my phone from an iPhone XR to a 13 and amidst downloading my old apps I got logged out of Spotify. When I tried to log back in none of my emails or passwords worked and I fear the email I used to cre...

  • Newbie
  • family Premium usa    iPhone 13 ios   yesterday I upgraded my phone from an iPhone XR to a 13 and amidst downloading my old apps I got logged out of Spotify. When I tried to log...
  • Loxer
  • Community Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • Account
  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account being reset on 2nd computer

PlanPremiumCountryFranceDeviceAndroid, PCOperating SystemWindows 11, Windows 10, Android 10 My Question or IssueEach time I'm using my work computer I got an email mentioning the connection and to do nothing if this is me. However a few hours after m...

  • Newbie
  • Plan Premium Country France Device Android, PC Operating System Windows 11, Windows 10, Android 10   My Question or Issue Each time I'm using my work computer I got an email mentioning...
  • MafeG
  • Spotify Legend
  • 502 Views
  • 1 replies
  • 0 likes
  • Account
  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account not updating to DUO

PlanDUOCountryNorwayDeviceiPhone 11Operating SystemiOS 15 My Question or IssueI have recently updated my plan to DUO. However, there is not possible to play from the two differente devices. We have tried to log off and on, but it doesn't help.

  • Newbie
  • Plan DUO Country Norway Device iPhone 11 Operating System iOS 15   My Question or Issue I have recently updated my plan to DUO. However, there is not possible to play from the two diff...
  • MafeG
  • Spotify Legend
  • 687 Views
  • 1 replies
  • 0 likes
  • Account
  • 687 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement à changer de duo à personnel tout seul

Bonjour, J'ai un compte duo depuis plusieurs mois, et ma compagne s'est rendu compte récemment qu'elle n'avait plus accès au premium. Je vérifie sur mon compte, et effectivement, mon abonnement est devenu personnel. Est-ce normal ? Pourquoi ? Et surt...

  • Newbie
  • Bonjour,   J'ai un compte duo depuis plusieurs mois, et ma compagne s'est rendu compte récemment qu'elle n'avait plus accès au premium. Je vérifie sur mon compte, et effectivement, mon abonnem...
  • MafeG
  • Spotify Legend
  • 864 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 864 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changement sur la page Spotify

Bonjour,Depuis quelques jours,quand je vais sur cette page qui etait ma page de favoris depuis des mois,j'arrive sur cette nouvelle page:https://open.spotify.com/browse/featuredavec un message en haut de page "Oups ! Erreur de lecture. Recharger."que...

  • Regular
  • Bonjour, Depuis quelques jours,quand je vais sur cette page qui etait ma page de favoris depuis des mois,j'arrive sur cette nouvelle page: https://open.spotify.com/browse/featured avec un message ...
  • Jeremy
  • Spotify Legend
  • 7521 Views
  • 16 replies
  • 1 likes
  • Other
  • 7521 Views
  • 16 replies
  • 1 likes

Solved!!Superuser Contribution Is there a way to remove my username from my profile link?

When I check to see my profile name, the link shows as https://open.spotify.com/user/[my_username] and I wanted to know if there is a way to change that, since I wanted to share my playlists with people but don't want them to see my username (which i...

  • Newbie
  • When I check to see my profile name, the link shows as https://open.spotify.com/user/[my_username]  and I wanted to know if there is a way to change that, since I wanted to share my pl...
  • Ver
  • Spotify Legend
  • 2490 Views
  • 1 replies
  • 5 likes
  • Account
  • 2490 Views
  • 1 replies
  • 5 likes

Music in My Library Which I Haven’t Chosen to be There

I have a premium plan and recently noticed that songs that I’m completely unfamiliar with which have not been selected by me had been downloaded to my library. The vast majority, but not all, of these songs were by an artist named PNL- an artist that...

  • Newbie
  • I have a premium plan and recently noticed that songs that I’m completely unfamiliar with  which have not been selected by me had been downloaded to my library. The vast majority, but not all, o...
  • Straindich
  • Newbie
  • 1466 Views
  • 2 replies
  • 0 likes
  • Other
  • 1466 Views
  • 2 replies
  • 0 likes

Superuser Contribution Is there any way to get access to listening history longer than the past year?

I recently found out you can request your listening history from the past year which I never knew you could do. But would it be possible to somehow get data from longer ago than a year?

  • Newbie
  • I recently found out you can request your listening history from the past year which I never knew you could do. But would it be possible to somehow get data from longer ago than a year?
  • Eni
  • Moderator
  • 700 Views
  • 1 replies
  • 0 likes
  • Account
  • 700 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am experiencing bizarre login behavior

PlanPremiumCountry DevicePC (I think phones as well)Operating SystemWindows 10 (I think phone OS as well) My Question or IssueSpotify continually rejects my password. I save the password in a Password Manager so I know it is correct. And when I go to...

  • Casual Listener
  • Plan Premium Country   Device PC (I think phones as well) Operating System Windows 10 (I think phone OS as well)   My Question or Issue Spotify continually rejects my password. I ...
  • Eni
  • Moderator
  • 607 Views
  • 1 replies
  • 0 likes
  • Login
  • 607 Views
  • 1 replies
  • 0 likes

Superuser Contribution Criteria for Searching a Username/Display Name

PlanPremiumCountryUSDeviceI phone 8Operating SystemWindows 10 My Question or IssueWhen searching a friend. Would I use their Username or the (now changeable) Display name? Also does linking a Facebook account to a Spotify account change how to search...

  • Visitor
  • Plan Premium Country US Device I phone 8 Operating System Windows 10   My Question or Issue When searching a friend. Would I use their Username or the (now changeable) Display name? Al...
  • Alex
  • Spotify Legend
  • 5843 Views
  • 3 replies
  • 0 likes
  • Account
  • 5843 Views
  • 3 replies
  • 0 likes