Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 306815 Views
  • 870 replies
  • 98 likes
  • Account
  • 306815 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140331 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140331 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81394 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81394 Views
  • 64 replies
  • 9 likes

Getting my money back?

hey so basically I have 2 accounts and I mostly 95% of the time use my Facebook loggin so I paid with my debt card to get Spotify premium and typed in the wrong email (not my facebook login) so I'm wondering if I cancel my premium will I get my 10$ m...

  • Newbie
  • hey so basically I have 2 accounts and I mostly 95% of the time use my Facebook loggin so I paid with my debt card to get Spotify premium and typed in the wrong email (not my facebook login) so I'm w...
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Trouble for purchase premium account

Please help me someone who know to end of this kind of problem, I gonna explain for the begin, I created a account with my facebook and for a while I purchase the account premium with my credit cards information, however I delete my facebook account,...

  • Newbie
  • Please help me someone who know to end of this kind of problem, I gonna explain for the begin, I created a account with my facebook and for a while I purchase the account premium with my credit cards...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

How do I not use my facebook account to login?

So recently i've deactivated my facebook account and I can't login to spotify obviously because my login method is thru facebook. My account is premium so.. how do i login now so that i wont waste my premium subscription?

  • Casual Listener
  • So recently i've deactivated my facebook account and I can't login to spotify obviously because my login method is thru facebook. My account is premium so.. how do i login now so that i wont waste my...
  • Maxim
  • Spotify Star
  • 108 Views
  • 3 replies
  • 0 likes
  • Account
  • 108 Views
  • 3 replies
  • 0 likes

Paying twice

Vodafone have started charging me for my Spotify and I also have a charge taken out of my bank each month how do I sort this and get my payments back?

  • Newbie
  • Vodafone have started charging me for my Spotify and I also have a charge taken out of my bank each month how do I sort this and get my payments back?
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

premium subscribtion

Hi I bought the 3 month premium for 99c and there was no warning sent that it was going to expire, it was not in my Apple ID subscriptions box and when I tried to log in to my Spotify account I couldn't cancel I would like a full refund of $12.99.

  • Casual Listener
  • Hi I bought the 3 month premium for 99c and there was no warning sent that it was going to expire, it was not in my Apple ID subscriptions box and when I tried to log in to my Spotify account I could...
  • OviiiOne
  • Community Legend
  • 230 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 230 Views
  • 4 replies
  • 0 likes

Subscription

Is there a way to start out with the free trial, and then switch to paying with the student discount when the 30 days ends?

  • Casual Listener
  • Is there a way to start out with the free trial, and then switch to paying with the student discount when the 30 days ends?
  • Bearfootrecords
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Premium account and Sonos - multiple listeners

I've got a Premium account linked to my Sonos. When I'm listening to Spotify on my iOS device and someone in my house starts Spotify on Sonos, I get a conflict error as I can only play on one device. If I upgrade to Family, will this solve the challe...

  • Newbie
  • I've got a Premium account linked to my Sonos. When I'm listening to Spotify on my iOS device and someone in my house starts Spotify on Sonos, I get a conflict error as I can only play on one de...
  • Bearfootrecords
  • Community Legend
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Solved!! Changing address back to home country while overseas

Hi Spotify, I am unable to change the address of my account back to my home country whilst abroad (for extended periods). I have tried the credit card method but it still does not change. Do advise. Thanks! Cheers!

  • Visitor
  • Hi Spotify,    I am unable to change the address of my account back to my home country whilst abroad (for extended periods). I have tried the credit card method but it still does not chan...
  • Bearfootrecords
  • Community Legend
  • 280 Views
  • 5 replies
  • 0 likes
  • 280 Views
  • 5 replies
  • 0 likes

Accidentally merged my personal account to my band's and lost my band's followers

Hello, Recently I got my band, "The Tied" verified on Spotify which was great. We had around 950 + followers. In the process I wanted to merge my personal account ( https://open.spotify.com/user/1117940342 ) so I could control The Tied's cover photo....

  • Newbie
  • Hello,   Recently I got my band, "The Tied" verified on Spotify which was great. We had around 950 + followers.    In the process I wanted to merge my personal account ( https...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 241 Views
  • 1 replies
  • 0 likes

Need help logging in

My phone just died (drained out of power) for a few hours. Now my account was signed out. The problem is I don't remember the e-mail or password I used just the username. I have a premium account which ends in October 23 what should I do?

  • Regular
  • My phone just died (drained out of power) for a few hours. Now my account was signed out. The problem is I don't remember the e-mail or password I used just the username. I have a premium account whi...
  • Bearfootrecords
  • Community Legend
  • 141 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 141 Views
  • 3 replies
  • 0 likes

Can't play music

I have premium and have paid and everthing. Spotify works on my phone, but everytime I try playing music on my mac i get this blue banner thing on the top of the page were it says: Can't play the current song. Does anybody know why?

  • Newbie
  • I have premium and have paid and everthing. Spotify works on my phone, but everytime I try playing music on my mac i get this blue banner thing on the top of the page were it says: Can't play the cur...
  • Bearfootrecords
  • Community Legend
  • 100 Views
  • 1 replies
  • 0 likes
  • Premium
  • 100 Views
  • 1 replies
  • 0 likes

I paid for spotify family and did not enter

I bought and already debited the premium account and my account has not turned free for premium

  • Casual Listener
  • I bought and already debited the premium account and my account has not turned free for premium
  • cabral85
  • Casual Listener
  • 84 Views
  • 2 replies
  • 0 likes
  • 84 Views
  • 2 replies
  • 0 likes

logging into student account

I need help logging into my student account for Spotify. Is there a chat option i can talk with one person? My student credentials have already been used and now i can't remember my username and password

  • Visitor
  • I need help logging into my student account for Spotify. Is there a chat option i can talk with one person? My student credentials have already been used and now i can't remember my username and pass...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Premium cost

I'd appreciate of getting some information about why my Premium rate is 12,99€ / month when all advertisment and information arround is offering 9,99€.

  • Newbie
  • I'd appreciate of getting some information about why my Premium rate is 12,99€ / month when all advertisment and information arround is offering 9,99€.  
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • Premium
  • 114 Views
  • 1 replies
  • 0 likes

Discover Weekly doesn't update weekly

Hi There, I've had spotify for about a 1.5 years, I've noticed my discover weekly is always the same songs. Why isn't it reshreshing weekly? I use Android app

  • Newbie
  • Hi There, I've had spotify for about a 1.5 years, I've noticed my discover weekly is always the same songs. Why isn't it reshreshing weekly? I use Android app
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • Other
  • 71 Views
  • 1 replies
  • 0 likes

Thought I canceled my sub

I tried to cancel my subscription a few weeks ago and I thought I had but I just saw (literally a few mins ago) that I was charged for this month of premium. I just tried to cancel it again and apparently you have to click to cancel it like 4 differe...

  • Newbie
  • I tried to cancel my subscription a few weeks ago and I thought I had but I just saw (literally a few mins ago) that I was charged for this month of premium. I just tried to cancel it again and appar...
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Free Month?

Why do i have to pay for my free month of Spotify?

  • Newbie
  • Why do i have to pay for my free month of Spotify?
  • iamkirbatron
  • Casual Listener
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

How to delete downloaded tracks ?

I know how to download tracks in my iPhone to play them without connexion but I'd like to know how I can delete them because it takes too many Mbits?Thanks !

  • Casual Listener
  • I know how to download tracks in my iPhone to play them without connexion but I'd like to know how I can delete them because it takes too many Mbits? Thanks !
  • flobonni
  • Casual Listener
  • 161 Views
  • 2 replies
  • 0 likes
  • Other
  • 161 Views
  • 2 replies
  • 0 likes