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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157792 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157792 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10677 Views
  • 3 replies
  • 10 likes
  • Security
  • 10677 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508054 Views
  • 985 replies
  • 112 likes
  • Account
  • 508054 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124638 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124638 Views
  • 74 replies
  • 12 likes

Got a new account via FB - Spotify I didn't want

Hello. I logged out of my facebook account from Spotify where I had premium subscription. I tried to login again due to gain of a secondary account witch was free. Now I can't connect to my old account. I don't remember any of my information because ...

  • Newbie
  • Hello. I logged out of my facebook account from Spotify where I had premium subscription. I tried to login again due to gain of a secondary account witch was free. Now I can't connect to my old accou...
  • crematedman
  • Community Legend
  • 155 Views
  • 1 replies
  • 1 likes
  • 155 Views
  • 1 replies
  • 1 likes

Solved!! getting charged on free service

Hi,I am on the free service but am getting charged every month. I don't have a second account, have checked that. Please advise how to make it stop.

  • Newbie
  • Hi, I am on the free service but am getting charged every month.   I don't have a second account, have checked that.   Please advise how to make it stop.      
  • crematedman
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Spotify charges my paypal double every month!!! what can i do to stop it

Hello, i really dont know what to do.Last year i changed my facebookpage to a fansite. so it was not possible anymore to log in on spotify with my facebook.I created a new personal page on facebook and used this for spotify.But since last year spotif...

  • Newbie
  • Hello, i really dont know what to do. Last year i changed my facebookpage to a fansite. so it was not possible anymore to log in on spotify with my facebook. I created a new personal page on facebo...
  • crematedman
  • Community Legend
  • 333 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
  • 333 Views
  • 1 replies
  • 1 likes

Solved!! Help asap please!!

My card was charged for spotify preimum but it was my old account and i cant get into it because i forgot my email and password. How can i stop it from charing my card when i dont use that account!! Help!

  • Newbie
  • My card was charged for spotify preimum but it was my old account and i cant get into it because i forgot my email and password. How can i stop it from charing my card when i dont use that account!! ...
  • crematedman
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Spotify gone back to free despite paying twice. I am with Vodafone

Paid subscription on 15/10/16 and again on 3/11/16 for an existing and longstanding account (just bought a new phone) and now on 10/11/16 Spotify has reverted to free mode. I am NOT prepared to pay again. Please rectify this problem. Your records wil...

  • Newbie
  • Paid subscription on 15/10/16 and again on 3/11/16 for an existing and longstanding account (just bought a new phone) and now on 10/11/16 Spotify has reverted to free mode. I am NOT prepared to pay a...
  • BBrooke123
  • Newbie
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! Unauthorized account access - Deleted folders and playlists

Hi, It looks like there was unauthorized access on my account. I have since reset my password. However, the account has now been cleaned of all my playlists and folders. I went to the restore playlists under my account, but it looks like deleted fold...

  • Casual Listener
  • Hi,    It looks like there was unauthorized access on my account. I have since reset my password. However, the account has now been cleaned of all my playlists and folders. I went to the ...
  • crematedman
  • Community Legend
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
  • 0 likes

Absolutely Horrible Service

Can ANYONE from Spotify give me an actual phone number I can call and speak to an actual human being. I have sent 4 emails since yesterday asking for help and being directed to look through forums for answers has not helped one bit. I have begged and...

  • Newbie
  • Can ANYONE from Spotify give me an actual phone number I can call and speak to an actual human being. I have sent 4 emails since yesterday asking for help and being directed to look through forums fo...
  • 14039713765
  • Casual Listener
  • 348 Views
  • 2 replies
  • 1 likes
  • Login
    Premium
    Subscription
  • 348 Views
  • 2 replies
  • 1 likes

Can't log in from WiFi on phone or computer

Hey I have very weird problem. I can't log in from computer when it's on WiFi on the desktop app or website spotify, nothing. There is information that I don't have Internet connection. On the phone I can't log in app or website when I have WiFi, but...

  • Casual Listener
  • Hey I have very weird problem. I can't log in from computer when it's on WiFi on the desktop app or website spotify, nothing. There is information that I don't have Internet connection. On the phone ...
  • mmaatii1
  • Casual Listener
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 199 Views
  • 1 replies
  • 0 likes

How do I cancel my subscript / Get a refund

I got a trial premium spotify account for $9.99 on October 9, 2016. I cancelled my spotify today and it shows on my card that the $9.99 is pending. Does this it's already charged and I can get a refund? Or it didn't take the money?

  • Newbie
  • I got a trial premium spotify account for $9.99 on October 9, 2016. I cancelled my spotify today and it shows on my card that the $9.99 is pending. Does this it's already charged and I can get a refu...
  • jbrady111560
  • Newbie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

VODAFONE TR + SPOTIFY

Hello SPOTIFY, I had a spotify premium via vodafone tr, in the middle of the month all of a sudden my account turned into free mode. Please help me getting the premium functions back.

  • Casual Listener
  • Hello SPOTIFY,   I had a spotify premium via vodafone tr, in the middle of the month all of a sudden my account turned into free mode. Please help me getting the premium functions back.
  • fkdjsjk
  • Newbie
  • 615 Views
  • 4 replies
  • 3 likes
  • Account
    Premium
    Subscription
  • 615 Views
  • 4 replies
  • 3 likes

Superuser Contribution Premium y familiar al mismo tiempo por error

Contrate hoy 8 de noviembre, el servicio premium, y mis 30 dias vencen el 8 de diciembre, sin querer contrate plan familiar al mismo tiempo, me hicieron dos cargos? y me dice que vence el 27 de noviembre, no tendre mis 30 dias de ningun plan?Que hago...

  • Newbie
  • Contrate hoy 8 de noviembre, el servicio premium, y mis 30 dias vencen el 8 de diciembre, sin querer contrate plan familiar al mismo tiempo, me hicieron dos cargos? y me dice que vence el 27 de novie...
  • user-removed
  • Not applicable
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo usar mi cuenta de forma simultánea con mas miembros de mi plan familiar??

Hola:Recientemente activé un plan familiar y agregue a mi esposa, el problema es que si intentamos eschuchar musica de forma simultanea no nos esta permitido, o se detiene la reproduccion en el dispositivo de mi esposa o se detiene en el mio. Alguna ...

  • Newbie
  • Hola: Recientemente activé un plan familiar y agregue a mi esposa, el problema es que si intentamos eschuchar musica de forma simultanea no nos esta permitido, o se detiene la reproduccion en el dis...
  • user-removed
  • Not applicable
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erro no Pagamento

O spotify me mandou um e-mail dizendo que irá cancelar o premium se eu não pagar a conta atrasada, porém ela vai vencer no final de novembro, a fatura não chegou e tudo está pago.Tentei mudar para boleto mas não dá a opção, o que eu faço?

  • Newbie
  • O spotify me mandou um e-mail dizendo que irá cancelar o premium se eu não pagar a conta atrasada, porém ela vai vencer no final de novembro, a fatura não chegou e tudo está pago. Tentei mudar para ...
  • user-removed
  • Not applicable
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charging me for the last 9 months or so

I've canceled my premium subscription (or at least attempted to, but it seems you have tricked me into thinking that I was done by throwing ads at me, and maybe I wasn't done? too many steps to completely cancel!) and haven't been using spotify since...

  • Newbie
  • I've canceled my premium subscription (or at least attempted to, but it seems you have tricked me into thinking that I was done by throwing ads at me, and maybe I wasn't done? too many steps to compl...
  • user-removed
  • Not applicable
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Username

So I started an account 2-3 years ago and I haven't used I for almost a year and half, so when I got the app on my iPod 6 gen I tried logging in but I forgot my password so I reset that but it still didn't work so I did that again and still didn't wo...

  • Newbie
  • So I started an account 2-3 years ago and I haven't used I for almost a year and half, so when I got the app on my iPod 6 gen I tried logging in but I forgot my password so I reset that but it still ...
  • LordRollin
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Account hacked

WHO THE **bleep** DO I TALK TO ?!!!i cant reset my password cus someone have change the email and the password! so how can i get my acc back ?please someone help ???

  • Visitor
  • WHO THE **bleep** DO I TALK TO ?!!! i cant reset my password cus someone have change the email and the password! so how can i get my acc back ? please someone help ???
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 150 Views
  • 1 replies
  • 0 likes

Student discount study abroad

Does anyone know if it's possible to be reimbursed for two months being charged the normal $9.99 when it should have been the $4.99 student rate? I know my 12 month subscription ended two months ago and i tried to reactivate it but was unable to, pro...

  • Newbie
  • Does anyone know if it's possible to be reimbursed for two months being charged the normal $9.99 when it should have been the $4.99 student rate? I know my 12 month subscription ended two months ago ...
  • Maxim
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Got family but says free

Just subscribed two days ago for family and everything was fine until today, now when loging it says free.Tried to unistall and reinstall cell app & desktop app, but that does't solve it.Nothing wrong with bank, account shows payment. TIA for any hel...

  • Casual Listener
  • Just subscribed two days ago for family and everything was fine until today, now when loging it says free. Tried to unistall and reinstall cell app & desktop app, but that does't solve it. Noth...
  • etijerinac
  • Casual Listener
  • 130 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 130 Views
  • 1 replies
  • 0 likes

Solved!! Multiple devices

How come I can't listen to my spotify on different devices at the same time

  • Casual Listener
  • How come I can't listen to my spotify on different devices at the same time
  • Norcal2316
  • Casual Listener
  • 263 Views
  • 2 replies
  • 0 likes
  • Account
  • 263 Views
  • 2 replies
  • 0 likes