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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157806 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157806 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10678 Views
  • 3 replies
  • 10 likes
  • Security
  • 10678 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508067 Views
  • 985 replies
  • 112 likes
  • Account
  • 508067 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124640 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124640 Views
  • 74 replies
  • 12 likes

Not Happy

Had £5 in my current account and wanted to purchase the student discount subscription, I then get told a message that my bank may be having a problem.. So I checked my online banking and you have taken £5 out of my account and im still stuck with thi...

  • Casual Listener
  • Had £5 in my current account and wanted to purchase the student discount subscription, I then get told a message that my bank may be having a problem.. So I checked my online banking and you have tak...
  • Jayato
  • Casual Listener
  • 285 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 285 Views
  • 3 replies
  • 0 likes

Spotify in abo van gsm

Beste, Ik heb momenteel onder mijn gsm abonnement ook de optie Spotify, hoe kan ik Spotify overzetten naar mij persoonlijk aangezien ik ga overschakelen naar een abo waar Spotify geen optie bij is.Hoe doe ik dit zonder mijn playlist kwijt te zijn ? A...

  • Casual Listener
  • Beste,   Ik heb momenteel onder mijn gsm abonnement ook de optie Spotify, hoe kan ik Spotify overzetten naar mij persoonlijk aangezien ik ga overschakelen naar een abo waar Spotify geen optie ...
  • WendyVde
  • Casual Listener
  • 399 Views
  • 2 replies
  • 0 likes
  • Account
  • 399 Views
  • 2 replies
  • 0 likes

Solved!! Edit Playlist details

Does anyone know why I can't Edit playlist details (i.e. custom playlist image, playlist description)? I manage social media for another Free account and that option is available, but not on my current one here. Is there a way to add that feature to ...

Screen Shot 2016-03-02 at 12.37.25 AM.png
  • Newbie
  • Does anyone know why I can't Edit playlist details (i.e. custom playlist image, playlist description)? I manage social media for another Free account and that option is available, but not on my curre...
  • tcavalet
  • Casual Listener
  • 5294 Views
  • 9 replies
  • 3 likes
  • Account
  • 5294 Views
  • 9 replies
  • 3 likes

Lost Debit Card

I lost my card at the weekend which is used to pay for spotify. I have canceled this card and now spotify can't take payment. I won't have my new card for another 5 days does anyone know how long it takes for spotify to cancel my account before i add...

  • Newbie
  • I lost my card at the weekend which is used to pay for spotify. I have canceled this card and now spotify can't take payment. I won't have my new card for another 5 days does anyone know how long it ...
  • MattSuda
  • Spotify Star
  • 1140 Views
  • 1 replies
  • 0 likes
  • 1140 Views
  • 1 replies
  • 0 likes

Weekly hours quota full - forever

I've tried spotify 1 month, and cancelled my sub then. I chose another service, but coming back time to time, and evaluating spotify to make my final decision. Now when I enter as a free user, it tells me that "my free listening weekly quota is full,...

  • Visitor
  • I've tried spotify 1 month, and cancelled my sub then. I chose another service, but coming back time to time, and evaluating spotify to make my final decision. Now when I enter as a free user, it tel...
  • wooooo
  • Casual Listener
  • 496 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Other
    Subscription
  • 496 Views
  • 6 replies
  • 0 likes

Solved!! Change from regular email to student email

Hi! How do you change emails? I'm a college student and I want to put in my university email to get the student benefit of $5 a month. How can I change it?

  • Casual Listener
  • Hi! How do you change emails? I'm a college student and I want to put in my university email to get the student benefit of $5 a month. How can I change it?
  • jackiem9
  • Casual Listener
  • 14412 Views
  • 2 replies
  • 0 likes
  • 14412 Views
  • 2 replies
  • 0 likes

Superuser Contribution Two subscription on same credit card

I have Spotify premium. It works great. I bought a subscription to Spotify premium for my wife and for a few months it was also fine. My credit card was billed twice a month for two subscriptions. Fine.A few months ago, my wife's subscription mysteri...

  • Casual Listener
  • I have Spotify premium. It works great. I bought a subscription to Spotify premium for my wife and for a few months it was also fine. My credit card was billed twice a month for two subscriptions. Fi...
  • TaiwanEcaps
  • Casual Listener
  • 362 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 362 Views
  • 2 replies
  • 0 likes

How to change Discover Weekly Picture?

I understand that if you change your Facebook picture, Spotify should pick up the change and change your Discover Weekly picture, yet it doesn't currently... Pretty awkward since the picture I have is one of the past with my ex which sounds petty but...

  • Casual Listener
  • I understand that if you change your Facebook picture, Spotify should pick up the change and change your Discover Weekly picture, yet it doesn't currently... Pretty awkward since the picture I have i...
  • user-removed
  • Not applicable
  • 921 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 921 Views
  • 6 replies
  • 0 likes

Superuser Contribution Logging in

I made a account using a fake gmail and i forgot my password so i can't get into my account but I'm still being charged. So can I get my account canceled or something so I can stopped being charged?

  • Newbie
  • I made a account using a fake gmail and i forgot my password so i can't get into my account but I'm still being charged. So can I get my account canceled or something so I can stopped being charged?
  • FabianS_Bogota
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I'm not receiving any PIN code

Could somebody please help me, i've been trying to go premium with my Carrier but i'm not receiving any PIN code. I've been trying it for two days now.

  • Newbie
  • Could somebody please help me, i've been trying to go premium with my Carrier but i'm not receiving any PIN code. I've been trying it for two days now.
  • FabianS_Bogota
  • Roadie
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify & Playstation (FR)

Bonjour les gens! J'ai souscris hier à un abonnement Spotify depuis mon compte PSN, mais je n'en voit pas la couleur...Le Sav Playstation n'a pas de solution, vous êtes mon ultime espoir...Vous savez comment je peut me débrouiller pour me faire rembo...

  • Visitor
  • Bonjour les gens!   J'ai souscris hier à un abonnement Spotify depuis mon compte PSN, mais je n'en voit pas la couleur... Le Sav Playstation n'a pas de solution, vous êtes mon ultime espoir.....
  • patjasmo
  • Gig Goer
  • 523 Views
  • 8 replies
  • 0 likes
  • 523 Views
  • 8 replies
  • 0 likes

Superuser Contribution Desconectar o spotify do facebook

Por que o Sportify não coloca a opção de desconectar as contas, não lá na area do play, e sim quando vai lá em configurações, por exemplo pra mudar nome e-amil foto e etc, eu deletei a conta no facebook e agora não consigo mudar e não quero perder as...

  • Newbie
  •  Por que o Sportify não coloca a opção de desconectar as contas, não lá na area do play, e sim quando vai lá em configurações, por exemplo pra mudar nome e-amil foto e etc, eu deletei a conta no...
  • FabianS_Bogota
  • Roadie
  • 309 Views
  • 1 replies
  • 0 likes
  • Login
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook account linked to another spotify acct

My facebook account is linked to s spotify account i have no control of anymore (ex girlfriend) Wondering how i can change this

  • Newbie
  • My facebook account is linked to s spotify account i have no control of anymore (ex girlfriend) Wondering how i can change this
  • FabianS_Bogota
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

CHANGING PAYMENT DATE

Hello Spotify, this is Carlos Villalobos! I'm reaching you because I'm trying to change my payment date but I don't know how

  • Newbie
  • Hello Spotify, this is Carlos Villalobos! I'm reaching you because I'm trying to change my payment date but I don't know how 😞
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mudança de plano

Olá, assino o plano familiar. Porém, quando outra pessoa acessa em conjunto sou notificada para parar de ouvir e continuar ouvindo no outro dispositivo. Assinei o plano família para não ter esse problema. Como resolvo? Por favor entrem em contato: pr...

  • Newbie
  • Olá, assino o plano familiar. Porém, quando outra pessoa acessa em conjunto sou notificada para parar de ouvir e continuar ouvindo no outro dispositivo. Assinei o plano família para não ter esse prob...
  • Alejandro_C
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não me torno premium

Fiz assinatura Premium family há 4 dias. Foi debitado 2x no meu cartão de crédito, mas ainda continuo conta free. Já reinicie o app e não atualiza. Alguém com problema semelhante ?

  • Newbie
  • Fiz assinatura Premium family há 4 dias. Foi debitado 2x no meu cartão de crédito, mas ainda continuo conta free. Já reinicie o app e não atualiza. Alguém com problema semelhante ?
  • Alejandro_C
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being Charged too much

Ever since I started this subscription, I have been charged the normal premium fee even though I am a college student. I believe I have been over charged for the service. I go to Loyola Marymount University and use a college email to log in. Please c...

  • Newbie
  • Ever since I started this subscription, I have been charged the normal premium fee even though I am a college student. I believe I have been over charged for the service. I go to Loyola Marymount Uni...
  • Alejandro_C
  • Spotify Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution how do you change a username for a facebook-linked account

Basically, whenever I go to my friend's house or something, I wanna share my playlists to them by looking up for my profile, but apparently I cant search up for my profile unless i type in my "REAL" spotify username which is a series of number and al...

  • Newbie
  • Basically, whenever I go to my friend's house or something, I wanna share my playlists to them by looking up for my profile, but apparently I cant search up for my profile unless i type in my "REAL" ...
  • Alejandro_C
  • Spotify Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant get into my Spotify account since my Facebook account got hacked

Cant get into my Spotify account since my Facebook account got hacked and i changed my Facebook password. My Spotify account is using the account that was copied and I don't know how to fix as I can't even stop my premium payments. Please someone hel...

  • Newbie
  • Cant get into my Spotify account since my Facebook account got hacked and i changed my Facebook password. My Spotify account is using the account that was copied and I don't know how to fix as I can'...
  • Alejandro_C
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing country

I'm trying to set up a premium family account for my family. But my country is set to Great Britain and my families is USA so I cannot set up a family account as it says we all need to be in the same region. The change country option in my account is...

  • Newbie
  • I'm trying to set up a premium family account for my family. But my country is set to Great Britain and my families is USA so I cannot set up a family account as it says we all need to be in the same...
  • Alejandro_C
  • Spotify Legend
  • 211 Views
  • 3 replies
  • 0 likes
  • 211 Views
  • 3 replies
  • 0 likes