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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76534 Views

28 replies

0 likes

  • 76534 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94410 Views

9 replies

2 likes

Account
Login
  • 94410 Views
  • 9 replies
  • 2 likes

Family account and different countries (work-related)

Hi! I'd like to share a premium "family" account with my brother and my family.We are currently all living in Rome, at the same address, but my brother due to work-related issues usually spends one month here in Italy and one month in UK.Will he be a...

Newbie

Hi! I'd like to share a premium "family" account with my brother and my family. We are currently all living in Rome, at the same address, but my brother due to work-related issues usually spends one...

Maxim

Spotify Star

274 Views

1 replies

0 likes

Account
Premium
Subscription
  • 274 Views
  • 1 replies
  • 0 likes

Solved!! 30 day free trial

So, I got my first free trail on my Soptify account, and I wanted to know how to cancel it before my month is over - so then I wouldn't have to pay the $12.99. Then I saw someone say this:"The options are different for paying subscribers," which I'm ...

Casual Listener

So, I got my first free trail on my Soptify account, and I wanted to know how to cancel it before my month is over - so then I wouldn't have to pay the $12.99. Then I saw someone say this: "The&nbsp...

ilia-87

Newbie

1083 Views

8 replies

0 likes

Free
Premium
Subscription
  • 1083 Views
  • 8 replies
  • 0 likes

Paying using my bill account ?

Hello, I want to use Spotify Premium, but I don't have credit card. I'm buying apps and music ( both from Google Play) using my operator bill (Telenor - Bulgaria). Is there any way I can purchase Spotify Premium using my bill account ? Right now I'm ...

Regular

Hello, I want to use Spotify Premium, but I don't have credit card. I'm buying apps and music ( both from Google Play) using my operator bill (Telenor - Bulgaria). Is there any way I can purchase Spo...

Maxim

Spotify Star

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Problem Adding a Family Member

My son just recently got a new iPad and we downloaded Spotify on it for him to listen to music. I tried sending him the account invite to set up his account (we have and pay for the premium for family subscription) and it is telling me he already is ...

Casual Listener

My son just recently got a new iPad and we downloaded Spotify on it for him to listen to music. I tried sending him the account invite to set up his account (we have and pay for the premium for famil...

Maxim

Spotify Star

496 Views

3 replies

0 likes

  • 496 Views
  • 3 replies
  • 0 likes

Pay Spotify Student with PayPal

Is it possible to pay for Spotify Student with PayPal? I am in Germany if that's relevant.

Newbie

Is it possible to pay for Spotify Student with PayPal? I am in Germany if that's relevant.

Maxim

Spotify Star

326 Views

1 replies

0 likes

Account
Subscription
  • 326 Views
  • 1 replies
  • 0 likes

Solved!! Unable to Log in

Im from the Philippines and on my profile it says that the country is PH which means Philippines but when I log in im getting an error saying "You can only use Spotify abroad for 14 days" even if when im not abroad. Any idea guys?

Visitor

Im from the Philippines and on my profile it says that the country is PH which means Philippines but when I log in im getting an error saying "You can only use Spotify abroad for 14 days" even if whe...

user-removed

Not applicable

538 Views

2 replies

0 likes

Account
Free
Login
Premium
Security
Subscription
Unlimited
  • 538 Views
  • 2 replies
  • 0 likes

Conutry location problems

Good afternoon. My family, who currently lives in Colombia got a premium family subscription plan and invited me to it. I just created my account to be able to be added to the plan, but the problem is I am currently in the US per an exchange program ...

Newbie

Good afternoon.   My family, who currently lives in Colombia got a premium family subscription plan and invited me to it.   I just created my account to be able to be added to the plan,...

Maxim

Spotify Star

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Renewing Student discount

Received an email to extend discount for being a student, when I click it takes me to the spotify main page. Where can I go to extend my premium student account?

Casual Listener

Received an email to extend discount for being a student, when I click it takes me to the spotify main page. Where can I go to extend my premium student account?

dzerga

Casual Listener

319 Views

2 replies

0 likes

  • 319 Views
  • 2 replies
  • 0 likes

Superuser Contribution No obtube mi mes gratis, y me cobraron.

Realicé un pago, para obtener 30 días gratis, después de estos empezaba a cobrar mi suscripción, y no fue así sólo tuve un mes y ya, así que exijo que por favor señores de Spotify me solucionen esto

Newbie

Realicé un pago, para obtener 30 días gratis, después de estos empezaba a cobrar mi suscripción, y no fue así sólo tuve un mes y ya, así que exijo que por favor señores de Spotify me solucionen esto

RodrigoPalma

Roadie

2417 Views

1 replies

1 likes

  • 2417 Views
  • 1 replies
  • 1 likes

Superuser Contribution Débito no cartão de crédito

Eu acabei de assinar o spotify premium para ter os 30 dias gratuitos, e foi cobrado do meu cartão 10 reais e não tenho ainda o premium, gostaria bastante de saber o que está aconteendo.

Newbie

Eu acabei de assinar o spotify premium para ter os 30 dias gratuitos, e foi cobrado do meu cartão 10 reais e não tenho ainda o premium, gostaria bastante de saber o que está aconteendo.

RodrigoPalma

Roadie

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

I forgot my Username and email linked to my premium account

Hello all,My name is Jonathan Rodriguez Pineda, and I was born 29/11/1978.I have more than one Spotify accounts, and I have upgraded to premium one of them this morning.The problem is that I can't remember the email linked to this account, and at thi...

Casual Listener

Hello all, My name is Jonathan Rodriguez Pineda, and I was born 29/11/1978. I have more than one Spotify accounts, and I have upgraded to premium one of them this morning. The problem is that I ca...

Emmaj1644

Newbie

869 Views

4 replies

0 likes

Account
  • 869 Views
  • 4 replies
  • 0 likes

Superuser Contribution Creating a new student premium account

Hello, Long time spotify user. I recently deleted my facebook, so i had to create a new spotify account (this one) as my old one was linked to it. The problem is that I cant get the student discount becuase my school credentials at SUNY Brockport are...

Newbie

Hello, Long time spotify user. I recently deleted my facebook, so i had to create a new spotify account (this one) as my old one was linked to it. The problem is that I cant get the student discount ...

RodrigoPalma

Roadie

511 Views

2 replies

0 likes

  • 511 Views
  • 2 replies
  • 0 likes

Superuser Contribution Trying to cancel premium on an account i cant log into

I have been trying to cancell my premium membership on an account that i completely forgot how to log into. Not only do i not remember the password but i cant remember which email i have associated with the account. Is there some way to contact spoti...

Newbie

I have been trying to cancell my premium membership on an account that i completely forgot how to log into. Not only do i not remember the password but i cant remember which email i have associated w...

RodrigoPalma

Roadie

502 Views

2 replies

0 likes

  • 502 Views
  • 2 replies
  • 0 likes

Superuser Contribution Two accounts, payed premium on wrong

Payed for a year on the wrong account (didn't know I had two).How do I get my money back?

Newbie

Payed for a year on the wrong account (didn't know I had two). How do I get my money back?

RodrigoPalma

Roadie

397 Views

2 replies

0 likes

Premium
  • 397 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't log in

I made a Spotify account with an old facebook I have recently deleted the facebook so I don't know my log in credentials and I'm still getting billed for it, how can I find out my credentials without email? Because it is getting sent to and old email...

Newbie

I made a Spotify account with an old facebook I have recently deleted the facebook so I don't know my log in credentials and I'm still getting billed for it, how can I find out my credentials without...

RodrigoPalma

Roadie

358 Views

2 replies

0 likes

  • 358 Views
  • 2 replies
  • 0 likes

Superuser Contribution Renews Date

Hello guys. I have a problem right now with the renewal date. It says "Your subscription renews automatically on 11/17/16." But I subscribed on 10/29/16. Will my premium stop on 17th November if I don't want to continue? Or It will stop on 29th Novem...

Casual Listener

Hello guys. I have a problem right now with the renewal date. It says "Your subscription renews automatically on 11/17/16." But I subscribed on 10/29/16. Will my premium stop on 17th November if I do...

RodrigoPalma

Roadie

348 Views

2 replies

0 likes

  • 348 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't download all songs on mycomputer

Whenever I hit the download button it starts to download but always stops close to the end. This has only happened on my playlist of ~700 songs but I'm nowhere near the 3,333 song limit and I only use two devices. There may be a problem with songs th...

Casual Listener

Whenever I hit the download button it starts to download but always stops close to the end. This has only happened on my playlist of ~700 songs but I'm nowhere near the 3,333 song limit and I only us...

technoshadow

Casual Listener

453 Views

2 replies

0 likes

Premium
  • 453 Views
  • 2 replies
  • 0 likes