Superuser Contribution Purchased premium as a gift

I purchased Spotify premium as a gift. The recipient was supposed to receive an email today and has not yet received it. Both inbox and spam folder have been checked multiple times today.

• Danipal
• Casual Listener
• I purchased Spotify premium as a gift. The recipient was supposed to receive an email today and has not yet received it. Both inbox and spam folder have been checked multiple times today.
• 2016-10-29 8:40:59 PM
• 2016-11-06 1:50:17 AM
• Danipal
• Casual Listener
• 324 Views
• 2 replies
• 0 likes
• Premium
  Subscription

Cancelling subscription

I want to cancel subscription. I have follwed your directions but under subscription it says i have the free version but i am getting $12.00 regularly deducted from my account.

• Millzyb123
• Casual Listener
• I want to cancel subscription. I have follwed your directions but under subscription it says i have the free version but i am getting $12.00 regularly deducted from my account.
• 2016-09-20 6:56:07 AM
• 2016-11-06 1:18:48 AM
• Millzyb123
• Casual Listener
• 310 Views
• 5 replies
• 0 likes

Loging in via facebook -AND- via user/pass directly (security failure)

Hi, All! I am a family premium active member and my account is linked to FB. That is not a problem for me, but now it is being a problem.My Spotify's password (which is different from FB's) was hacked, and this password gives full access to my accoun...

• adolfz
• Newbie
• Hi, All!   I am a family premium active member and my account is linked to FB. That is not a problem for me, but now it is being a problem. My Spotify's password (which is different from FB's...
• 2016-11-05 12:58:03 AM
• 2016-11-06 1:15:36 AM
• Scorpio2177
• Casual Listener
• 885 Views
• 1 replies
• 1 likes
• Account
  Login
  Premium
  Security
  Subscription

Billing date change when upgrading to Family plan

I upgraded to the family plan today. The billing date has changed from the 1st day of the month to the 22nd of the month. Is there something or someone I can get to change this? I have looked around for a change for this and the only option is to can...

• PappiGentry
• Casual Listener
• I upgraded to the family plan today. The billing date has changed from the 1st day of the month to the 22nd of the month. Is there something or someone I can get to change this? I have looked around ...
• 2016-11-05 8:21:52 PM
• 2016-11-05 12:46:57 AM
• PappiGentry
• Casual Listener
• 726 Views
• 2 replies
• 0 likes

Adding a child

I've just bought my 10 year old an iPod touch and invited him to be a family member through Spotify. I found his accept email but now when I go to login on his touch do I put in my username etc or create a new one for him? It's all confusing as I don...

• goddard_10
• Newbie
• I've just bought my 10 year old an iPod touch and invited him to be a family member through Spotify. I found his accept email but now when I go to login on his touch do I put in my username etc or cr...
• 2016-11-05 11:00:38 PM
• 2016-11-05 11:31:08 PM
• Maxim
• Spotify Star
• 313 Views
• 1 replies
• 0 likes

FAMILY SUBSCRIPTION, HOW TO CANCEL ?

• gorbriel
• Newbie
• 2016-11-05 10:11:27 PM
• 2016-11-05 10:14:47 PM
• Maxim
• Spotify Star
• 150 Views
• 1 replies
• 0 likes

Not Receiving Password Reset Link

So I keep trying to reset my password, but Spotify never sends me a reset link. I've sent multiple messages asking for help, and I get the pre-written Spotify support messages sent to my email, but no password reset link. Please help, I need a passwo...

• 601milesaway
• Newbie
• So I keep trying to reset my password, but Spotify never sends me a reset link. I've sent multiple messages asking for help, and I get the pre-written Spotify support messages sent to my email, but n...
• 2016-11-05 8:58:10 PM
• 2016-11-05 9:41:21 PM
• Maxim
• Spotify Star
• 226 Views
• 1 replies
• 0 likes

Spotify don't let me in on my account

Hi, I have had premium for manu years. I use it on my phone, my iPad and two computers. I bought a new mobile and I downloaded Spotify again and changed my password. When I try to login again I get the message "you have already created an account wit...

• Marrrabou
• Casual Listener
• Hi, I have had premium for manu years. I use it on my phone, my iPad and two computers. I bought a new mobile and I downloaded Spotify again and changed my password. When I try to login again I get t...
• 2016-11-05 7:44:23 PM
• 2016-11-05 8:44:22 PM
• Marrrabou
• Casual Listener
• 263 Views
• 2 replies
• 0 likes

They charge me 4.99 and I want a refund

Hi there, yesterday I listened about Spotify for students (I was being curious, even though I'm not a student) so I searched online and I found out the page, they ask me for my credit card number and zip code, click continue and after that they ask m...

• Avelinorg
• Newbie
• Hi there, yesterday I listened about Spotify for students (I was being curious, even though I'm not a student) so I searched online and I found out the page, they ask me for my credit card number and...
• 2016-11-05 6:41:36 PM
• 2016-11-05 7:23:53 PM
• Maxim
• Spotify Star
• 487 Views
• 1 replies
• 0 likes
• Account
  Other
  Subscription

Password problem

Hello everyone! When I try to change the password of my Spotify account it says to me this message in a red form "Si è verificato un problema durante l'impostazione della tua password", that is translate like "A problem is occurred in the setting of ...

• user-removed
• Visitor
• Hello everyone! When I try to change the password of my Spotify account it says to me this message in a red form "Si è verificato un problema durante l'impostazione della tua password", that is trans...
• 2016-11-05 5:44:57 PM
• 2016-11-05 6:54:54 PM
• Jordi
• Community Legend
• 1080 Views
• 7 replies
• 0 likes
• Premium
  Security

Login problems

HiI am in a loop of trying to login to spotify and it preventing me.I created a login for my mobile I think using my facebook account, not sure. I cannot find out now what my username is or was and it does not show under the user profile information,...

• user-removed
• Visitor
• Hi I am in a loop of trying to login to spotify and it preventing me. I created a login for my mobile  I think using my facebook account, not sure. I cannot find out now what my username is or...
• 2016-11-05 4:42:18 PM
• 2016-11-05 6:10:13 PM
• user-removed
• Not applicable
• 748 Views
• 1 replies
• 0 likes

Spotify account hacked

Hi there, So my premium account was hacked, the email and password changed, i can still connect throught facebook, but can't change neither because i need one or another in order to do it, and now i have a f*cker stopping me from listening to my musi...

• tiggax
• Newbie
• Hi there,   So my premium account was hacked, the email and password changed, i can still connect throught facebook, but can't change neither because i need one or another in order to do it,...
• 2016-11-05 5:53:45 PM
• 2016-11-05 5:58:23 PM
• Maxim
• Spotify Star
• 146 Views
• 1 replies
• 0 likes
• Account
  Login
  Premium
  Security

Superuser Contribution Premium account cannot link to Facebook

I have a premium account and when I try to connect to facebook it says I have already authorised it but nothing happens

• yufa43
• Casual Listener
• I have a premium account and when I try to connect to facebook it says I have already authorised it but nothing happens
• 2016-10-31 11:49:14 PM
• 2016-11-05 5:38:29 PM
• yufa43
• Casual Listener
• 196 Views
• 2 replies
• 0 likes
• Account
  Login
  Other
  Premium

7 day free trial issue

Whenever I try to use a Spotify Premium feature (to try and get the 7 day trial), it says "Upgrade to Spotify Premium for these features". When I press the only button "Got it!" nothing happens. My account is brand new and I would like to try it with...

• ChosenJuan9
• Newbie
• Whenever I try to use a Spotify Premium feature (to try and get the 7 day trial), it says "Upgrade to Spotify Premium for these features". When I press the only button "Got it!" nothing happens. My a...
• 2016-11-05 5:14:45 PM
• 2016-11-05 5:27:32 PM
• Maxim
• Spotify Star
• 157 Views
• 1 replies
• 0 likes