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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83676 Views

29 replies

0 likes

  • 83676 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105064 Views

10 replies

3 likes

Account
Login
  • 105064 Views
  • 10 replies
  • 3 likes

Got charged when I have spotify free

I got on a free trial over a year ago, I thought I had cancelled it when the trial was up, but come to realize I've been charged $9.99 for almost a year!! (I only went back so far in my bank statements). Since its almost IMPOSSIBLE to figure out how ...

Newbie

I got on a free trial over a year ago, I thought I had cancelled it when the trial was up, but come to realize I've been charged $9.99 for almost a year!! (I only went back so far in my bank statemen...

Maxim

Spotify Star

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Spotify log in failure!

Hello! I´ll try to get help on here as the Spotify support team aint helping at all. My problem is that when I log in to spotify with my username/password I get logged in for about two seconds before I get logged out again. Telling me I typed the wro...

Visitor

Hello! I´ll try to get help on here as the Spotify support team aint helping at all. My problem is that when I log in to spotify with my username/password I get logged in for about two seconds before...

Command

Newbie

344 Views

2 replies

1 likes

Account
  • 344 Views
  • 2 replies
  • 1 likes

Superuser Contribution Problema con el pago

Al pasarme a Spotify Premium Familiar me dio la opcion de pagar en forma anual para que salga barato. Sin embargo la facturacion me viene mensual a $103.50 cuando el anual eran algo de $800. No encuentro donde volver a elegir esa opcion. Gracias!

Newbie

Al pasarme a Spotify Premium Familiar me dio la opcion de pagar en forma anual para que salga barato. Sin embargo la facturacion me viene mensual a $103.50 cuando el anual eran algo de $800. No encue...

Anyk17

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Not able to cancel my premium account

Hey,I've got a problem. I have had the free spotify for a month offer two months ago. After that I cancelled my premium account, but it somehow went wrong. Now I can't cancel my account anymore, but why? Does anyone know what I have to do? Please hel...

Newbie

Hey, I've got a problem. I have had the free spotify for a month offer two months ago. After that I cancelled my premium account, but it somehow went wrong. Now I can't cancel my account anymore, bu...

Maxim

Spotify Star

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO FACEBOOK

HOLA!me gustaria saber en donde puedo agregar a mis amigos que no tienen facebook, comenzando con mi esposo.Manejamos una suscripcion familiar pero no podemos compartir listas porque no usan redes sociales.Gracias de antemano

Newbie

HOLA! me gustaria saber en donde puedo agregar a mis amigos que no tienen facebook, comenzando con mi esposo. Manejamos una suscripcion familiar pero no podemos compartir listas porque no usan rede...

Anyk17

Spotify Star

225 Views

1 replies

0 likes

Account
Premium
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keb Mo album promoted via email but not available

On July 22 I received an email (see attachment) from Spotify informing me that the new live album from Keb Mo titled, "A Better Man (Live)" was now available. But, when I click the Listen Now button in the email, the album appears but the songs canno...

Newbie

On July 22 I received an email (see attachment) from Spotify informing me that the new live album from Keb Mo titled, "A Better Man (Live)" was now available. But, when I click the Listen Now button ...

Anyk17

Spotify Star

326 Views

1 replies

0 likes

Other
  • 326 Views
  • 1 replies
  • 0 likes

Solved!! Login through computer app won't work

I have my account linked to my Facebook and can login on my phone, but at work I cannot access Facebook and the computer app will not accept my password. Literally 2 minutes after I change the password, I'm still getting a "password incorrect" messag...

Casual Listener

I have my account linked to my Facebook and can login on my phone, but at work I cannot access Facebook and the computer app will not accept my password. Literally 2 minutes after I change the passwo...

LordRollin

Community Legend

455 Views

3 replies

0 likes

  • 455 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problema

Al cambiar de móvil no me acuerdo ni del name ni del ley de la cuenta k tengo Premium

Newbie

Al cambiar de móvil no me acuerdo ni del name ni del ley de la cuenta k tengo Premium

Anyk17

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo mudar meus dados de pagamento

Quando termino de inserir os novos de pagamento a página nunca para de carregar.Preciso alterar o cartão de crédito, mas não consigo.

Newbie

Quando termino de inserir os novos de pagamento a página nunca para de carregar. Preciso alterar o cartão de crédito, mas não consigo.

Anyk17

Spotify Star

876 Views

1 replies

1 likes

  • 876 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Can't create device password

Never mind.. other posts suggest that even though the password page just generates an error, the password is still created.

Casual Listener

  Never mind.. other posts suggest that even though the password page just generates an error, the password is still created.

dan_yamada

Casual Listener

1405 Views

7 replies

0 likes

Account
Login
Premium
  • 1405 Views
  • 7 replies
  • 0 likes

Superuser Contribution Vodafone Entertainment pack

Hi I am a spotfy premium member but I have just joined Vodafone and now I am entitled to Spofity premium for free (for 12 months) I have activated this through vodafone but I am still being charged £9.99?

Newbie

Hi   I am a spotfy premium member but I have just joined Vodafone and now I am entitled to Spofity premium for free (for 12 months) I have activated this through vodafone but I am still being ...

Anyk17

Spotify Star

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution Live in country with foreign banking

Hi there, I am from the UK, however I live in Spain. I have all my banking in the UK and do not have a Spanish Bank account. I tried to upgrade to premium but I get this message "It looks like you're using a card issued in United Kingdom.Your Spotify...

Newbie

Hi there,   I am from the UK, however I live in Spain.  I have all my banking in the UK and do not have a Spanish Bank account.  I tried to upgrade to premium but I get this message&...

Anyk17

Spotify Star

832 Views

1 replies

0 likes

  • 832 Views
  • 1 replies
  • 0 likes

Cannot Reapply For Student Discount

Hi there, I am currently now in my third of university (UK) and Spotify has been charging me 9.99 since September (3 payments). I wasn't aware of the change (that student discount had to be renewed after 12 months) and went to reapply and it states I...

Newbie

Hi there,   I am currently now in my third of university (UK) and Spotify has been charging me 9.99 since September (3 payments). I wasn't aware of the change (that student discount had to be ...

Maxim

Spotify Star

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mac Desktop software keeps playing the same playlist

Hi It doesn't matter what playlist / radio that I select (through browse or my own created playlist) Spotify just plays one song and then switches to playing songs from one playlist that I have. I have tried logging out and in again, reinstalling the...

Newbie

Hi    It doesn't matter what playlist / radio that I select (through browse or my own created playlist) Spotify just plays one song and then switches to playing songs from one playlist th...

Anyk17

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Problems playing, offline and online

I'm so tired of the problems with Spotify now that I'm about to quit. Also, Spotify discontinuing email support will probably be the last straw. I've just installed it on a new Win7 computer, and synced my playlists. The playlists are listed as "down...

Casual Listener

I'm so tired of the problems with Spotify now that I'm about to quit. Also, Spotify discontinuing email support will probably be the last straw. I've just installed it on a new Win7 computer, and syn...

frankhovin

Casual Listener

272 Views

2 replies

0 likes

  • 272 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't log in

I tried multiple times to log in on Spotify's desktop application on my Mac.I tried through Facebook and using my email and password.I ended up resetting my password but that didn't work.I signed out everywhere and then logged back in on my phone usi...

Visitor

I tried multiple times to log in on Spotify's desktop application on my Mac. I tried through Facebook and using my email and password. I ended up resetting my password but that didn't work. I sign...

Anyk17

Spotify Star

293 Views

1 replies

0 likes

Account
Login
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot connect account to my facebook account

After logging inn and upgrading to premium I am unable to connect to Facebook. I cannot see my playlists from my FB/Spotify account. How do I fix this?

Newbie

After logging inn and upgrading to premium I am unable to connect to Facebook. I cannot see my playlists from my FB/Spotify account. How do I fix this?

Anyk17

Spotify Star

846 Views

1 replies

1 likes

  • 846 Views
  • 1 replies
  • 1 likes

CAN I SUBSCRIBE TO MY PARENTS NOT LIVING IN MY HOME?

I want to subscribe to familiar premium plan and my parents live in the same country as me but at another address, I can access the plan?

Newbie

I want to subscribe to familiar premium plan and my parents live in the same country as me but at another address, I can access the plan?

Maxim

Spotify Star

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot change country for family member

Hi, Recently I moved from Germany to Norway, I used to have Premium account in DE, and my wife had Free account in DE. After we moved, I upgraded to Family subscription, my country changed after I changed the payment method to Norwegian, after the bi...

Newbie

Hi,   Recently I moved from Germany to Norway, I used to have Premium account in DE, and my wife had Free account in DE. After we moved, I upgraded to Family subscription, my country changed a...

Anyk17

Spotify Star

508 Views

1 replies

0 likes

Account
Subscription
  • 508 Views
  • 1 replies
  • 0 likes