Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88631 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
757710 Views
18 replies
29 likes
Spoiler (Highlight to read) Hello, I've just tried to pay for my family plan but a message pop out saying that my pay couldn't be completed. The problem is that my bank confirmed that two charges were made by Spotify. What can i do?
Hello, I've just tried to pay for my family plan but a message pop out saying that my pay couldn't be completed. The problem is that my bank confirmed that two charges were made by S...
Community Legend
247 Views
1 replies
0 likes
HI there. I have Spotify on my iPad and also let what I play scrobble with Last FM. I had to reinstall the Spotify app but it now won't let me fill in my LFM details in settings. Keyboard just doesn't come up. Any ideas how to fix this?
HI there. I have Spotify on my iPad and also let what I play scrobble with Last FM. I had to reinstall the Spotify app but it now won't let me fill in my LFM details in settings. Keyboard just ...
Casual Listener
1317 Views
7 replies
0 likes
I have tried and tried and the password spotify says is wrong logging in with facebook even though facebook works fine with the same password has anyone been able to figure this out yet?
I have tried and tried and the password spotify says is wrong logging in with facebook even though facebook works fine with the same password has anyone been able to figure this out yet?
Spotify Star
202 Views
1 replies
0 likes
MEU CARTÃO FOI CLONADO E O PREMIUM BLOQUEADO. INSERI UM NOVO NÚMERO DE CARTÃO, FUI COBRADA E O PREMIUM NÃO ENTROU. FIZ O PROCEDIMENTO NOVAMENTE, FUI COBRADA NOVAMENTE E O APLICATIVO NÃO RECONHECE O PAGAMENTO
MEU CARTÃO FOI CLONADO E O PREMIUM BLOQUEADO. INSERI UM NOVO NÚMERO DE CARTÃO, FUI COBRADA E O PREMIUM NÃO ENTROU. FIZ O PROCEDIMENTO NOVAMENTE, FUI COBRADA NOVAMENTE E O APLICATIVO NÃO RECONHECE O P...
Spotify Legend
324 Views
1 replies
0 likes
Hello, My name is Tommy and I am a Student who attends College. I created this post because of an error on my spotify let me explain. So I signed up for a Spotify account just today and I decided to get a premium account. This is due to the fact that...
Hello, My name is Tommy and I am a Student who attends College. I created this post because of an error on my spotify let me explain. So I signed up for a Spotify account just today and...
Not applicable
631 Views
4 replies
0 likes
I upgraded from premium to family on Aug 26, 2016 and I was charged the $14.99. My account is still saying premium only and I don't have the option to invite other family members.
I upgraded from premium to family on Aug 26, 2016 and I was charged the $14.99. My account is still saying premium only and I don't have the option to invite other family members.
Casual Listener
336 Views
2 replies
0 likes
I paid for my account with gift card from Spotify. They canceled my account. I need it back. I even have a reciept.
I paid for my account with gift card from Spotify. They canceled my account. I need it back. I even have a reciept.
Spotify Star
208 Views
1 replies
0 likes
I just signed up for Spotify today and already charged the $9.99, but I didn't see the student discount for $4.99 is there anyway I can be refunded my $5 and sign up for the student one?
I just signed up for Spotify today and already charged the $9.99, but I didn't see the student discount for $4.99 is there anyway I can be refunded my $5 and sign up for the student one?
Spotify Star
1531 Views
1 replies
0 likes
So I just got premium for family this morning. Works great for me, already had a profile set up and can do everything that comes with the service. I sent an invitation to my girlfriend who had to start a new profile to redeem the token and be added t...
So I just got premium for family this morning. Works great for me, already had a profile set up and can do everything that comes with the service. I sent an invitation to my girlfriend who had to sta...
Spotify Star
299 Views
1 replies
0 likes
I accidentally paid for a full year subscription and i revoked my payment two weeks ago. I still haven't received the money back for the 11 months. And yes I've contacted them.
I accidentally paid for a full year subscription and i revoked my payment two weeks ago. I still haven't received the money back for the 11 months. And yes I've contacted them.
Spotify Legend
250 Views
1 replies
0 likes
How would I be able to access my account if I don't remember my password nor my user name. I have the premium package help please!
How would I be able to access my account if I don't remember my password nor my user name. I have the premium package help please!
Spotify Legend
233 Views
1 replies
0 likes
So I had a problem logging on and I finally have using an email reciept username that I got from a voucher to get premium now my account is only showing my songs before the voucher
So I had a problem logging on and I finally have using an email reciept username that I got from a voucher to get premium now my account is only showing my songs before the voucher
Spotify Star
233 Views
1 replies
0 likes
I pay spotfy with my credit card, appears to me in my bank that has been paid and even so my account gets disable...most of the time this happened I just entered again as if was my first time in premiun, and I could go back, but this time it's not wo...
I pay spotfy with my credit card, appears to me in my bank that has been paid and even so my account gets disable...most of the time this happened I just entered again as if was my first time in prem...
Spotify Star
305 Views
1 replies
0 likes
So I had premium on my 6s plus and got the new 7 but I was logged in through my facebook on my subscription and when I went to login in it says login failed and now I can't get out of an old facebook account I set up anybody help?
So I had premium on my 6s plus and got the new 7 but I was logged in through my facebook on my subscription and when I went to login in it says login failed and now I can't get out of an old facebook...
Spotify Star
322 Views
1 replies
0 likes
I cancelled my premium membership so I can re-subscribe on a date that works best for payment, so no worries on me leaving! The 23rd of each month is just not right for me. But I was still charged 4.99 USD. I feel betrayed, Spotify Premium! I'm not g...
I cancelled my premium membership so I can re-subscribe on a date that works best for payment, so no worries on me leaving! The 23rd of each month is just not right for me. 🙂 But I was still char...
Spotify Star
281 Views
1 replies
0 likes
I went to use Spotify for the first time ever and somebody had already created an account linked to my email. How do I reset it or delete the account so I can make my own?
I went to use Spotify for the first time ever and somebody had already created an account linked to my email. How do I reset it or delete the account so I can make my own?
Casual Listener
223 Views
1 replies
0 likes
Spotify Star
1179 Views
2 replies
0 likes
Charged me 4.99 for nothing I do not have premium but it charged me , what do I do?
Charged me 4.99 for nothing I do not have premium but it charged me , what do I do?
Spotify Star
259 Views
1 replies
0 likes
I have three members of my family who already pay the 10 a month. I want to know if I switch to the family plan how will it workIf we have already been charged the 10 for this month already.
I have three members of my family who already pay the 10 a month. I want to know if I switch to the family plan how will it work If we have already been charged the 10 for this month already.
Spotify Star
216 Views
1 replies
0 likes
Buenas noches, yo era de movistar y tenia hace años contratado spotify cn ellos que habia una promoción y pagaba en la factura todos los meses el servicio premium d spotify. Pues este mes a primeros me he cambiado de compañia (dia 9 o asi) y me han c...
Buenas noches, yo era de movistar y tenia hace años contratado spotify cn ellos que habia una promoción y pagaba en la factura todos los meses el servicio premium d spotify. Pues este mes a primeros ...
Spotify Star
248 Views
1 replies
0 likes
