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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 339 Views
  • 0 replies
  • 6 likes
  • Security
  • 339 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 437158 Views
  • 970 replies
  • 108 likes
  • Account
  • 437158 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194591 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194591 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106567 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106567 Views
  • 70 replies
  • 11 likes

Purchased Spotify premium and it's not on my Spotify account

I purchased Spotify premium (student discount) & I was charged 6 times!! I did try the transaction over and over because when I tried several times to sign up for the account it said it was not able to verify me as a student. I was still charged $5.3...

  • Casual Listener
  • I purchased Spotify premium (student discount) & I was charged 6 times!! I did try the transaction over and over because when I tried several times to sign up for the account it said it was not a...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Using Spotify Abroad

Hello, I am an American and signed up for spotify in America. I am currently in Thailand and whenever I try to log in it says "your country does not match the one set in your profile." Obviously it does not because I am not in America at the moment. ...

  • Newbie
  • Hello, I am an American and signed up for spotify in America.  I am currently in Thailand and whenever I try to log in it says "your country does not match the one set in your profile."  Ob...
  • daisydaisy
  • Music Fan
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Can't sign in on Google Pixel

I have the app on google pixel and I cannot log it. I tried the same password on the website and it worked.

  • Casual Listener
  • I have the app on google pixel and I cannot log it. I tried the same password on the website and it worked.
  • TommyG935
  • Casual Listener
  • 1168 Views
  • 5 replies
  • 0 likes
  • Login
  • 1168 Views
  • 5 replies
  • 0 likes

Superuser Contribution Random device logged into my account.

Since last Wednesday some1 else was logged into my account, a random device was playing my music and suddenly all my playlists got deleted and random playlist started appearing, so I forced logout on all devices, but yesterday and today that same dev...

  • Casual Listener
  • Since last Wednesday some1 else was logged into my account, a random device was playing my music and suddenly all my playlists got deleted and random playlist started appearing, so I forced logout on...
  • MaryS
  • Roadie
  • 628 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 628 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Family Premium

Can you add a nonadministrative premium Spotify account to a family premium Spotify account?

  • Newbie
  • Can you add a nonadministrative premium Spotify account to a family premium Spotify account?
  • MaryS
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment issues

I had some credit card issues and apparently i didn´t pay spotify for 2 months... Then i paid it doubled this month on my credit card, but my premium account is still blocked. How could i solve this problem?

  • Newbie
  • I had some credit card issues and apparently i didn´t pay spotify for 2 months... Then i paid it doubled this month on my credit card, but my premium account is still blocked. How could i solve this ...
  • MaryS
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Charged twice while I was changing the credit card

Hi, I changed my credit card and I tryed to update the number in my profile twice.Just on second time I got, but i was charged twice during this process, and I want my money back... someone had the same problem?

  • Newbie
  • Hi, I changed my credit card and I tryed to update the number in my profile twice. Just on second time I got, but i was charged twice during this process, and I want my money back...   someon...
  • ErickRGuetta
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes

was charged 6 times

i was trying to get the student discount and so i put in my card info and went to put in my name and college name but it kepy saying to try again and so i did and now ive been charged six times and still dont even the student discount or even premium...

  • Newbie
  • i was trying to get the student discount and so i put in my card info and went to put in my name and college name but it kepy saying to try again and so i did and now ive been charged six times and s...
  • ErickRGuetta
  • Community Legend
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

Premium Member, but Web Player no longer works, only offers upgrades.

Spent some time searching the forums for a solution. Figured this would be a quicker and easier way to alleviate the issue.Basically, the issue is that I subscribe to Spotify Premium and am not interested in Premium for the Family. I use Premium on m...

  • Casual Listener
  • Spent some time searching the forums for a solution. Figured this would be a quicker and easier way to alleviate the issue. Basically, the issue is that I subscribe to Spotify Premium and am not i...
  • EinherjarJMS
  • Casual Listener
  • 173 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 173 Views
  • 2 replies
  • 0 likes

I did upgrade for spotify family, but didn't work.. What Can I do?

Today I did upgrade for spotify family, but my account didn't updated for premium services. I verified my credit card and the payment has been made. How is possible to solve this problem?

  • Casual Listener
  • Today I did upgrade for spotify family, but my account didn't updated for premium services.   I verified my credit card and the payment has been made.   How is possible to solve this pr...
  • ErickRGuetta
  • Community Legend
  • 256 Views
  • 3 replies
  • 0 likes
  • 256 Views
  • 3 replies
  • 0 likes

Solved!! lost premium after deleting app

Hi,I had to delete my spotify app on my phone briefly, and after I reinstalled it it has defulted back to free subscription. I am still paying for premium subscription and not sure how to get it back to premium. I have not logged on to any other devi...

  • Casual Listener
  • Hi, I had to delete my spotify app on my phone briefly, and after I reinstalled it it has defulted back to free subscription. I am still paying for premium subscription and not sure how to get ...
  • eviepara
  • Casual Listener
  • 970 Views
  • 2 replies
  • 0 likes
  • 970 Views
  • 2 replies
  • 0 likes

Superuser Contribution Double charges for one account

I have been paying for spotify premium for several years now. It started with my mobile telefon and we set up an acount for my wife.My wife uses the account and spotify charges her as wellSpotify bills us sereratly for the sam accountIT IS IMPOSSIBLE...

  • Casual Listener
  • I have been paying for spotify premium for several years now. It started with my mobile telefon and we set up an acount for my wife. My wife uses the account and spotify charges her as well Spotify...
  • Wrongusername
  • Casual Listener
  • 187 Views
  • 2 replies
  • 0 likes
  • Account
  • 187 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot log in with FB, neither with email address (Family acc)

My girlfriend tries to log in after being invited through our new Family account, after I sent her the link by email. - When she tries to log in with her email address, it says it is already in use- Forgot password option says she uses that email add...

  • Newbie
  • My girlfriend tries to log in after being invited through our new Family account, after I sent her the link by email.   - When she tries to log in with her email address, it says it is already...
  • FabianS_Bogota
  • Roadie
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

My free month ended before

I started my account on October 13th and I was happy I made a playlist, I loved it and today 24/10/16 and got home and I wanted to play a song and then an ad played, so I was confused I went to my playlist and it was no longer downloaded, I tried to ...

  • Newbie
  • I started my account on October 13th and I was happy I made a playlist, I loved it and today 24/10/16 and got home and I wanted to play a song and then an ad played, so I was confused I went to my pl...
  • ErickRGuetta
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 304 Views
  • 1 replies
  • 0 likes

Paypal purchase for premium not going through

Ever since I upgraded my account from unlimited to premium payments seem to fail and eventually my premium has ran out. Whenever I try to resubsribe spotify says it failed to accept my payments from paypal. However I have no problems purchasing any o...

  • Regular
  • Ever since I upgraded my account from unlimited to premium payments seem to fail and eventually my premium has ran out. Whenever I try to resubsribe spotify says it failed to accept my payments from ...
  • user-removed
  • Not applicable
  • 491 Views
  • 5 replies
  • 0 likes
  • 491 Views
  • 5 replies
  • 0 likes

Paid For Premium But Still a free account

Ive have premium for about the last 6 months and it was working as normal. But last month sometime it stopped for whatever reason. I have been charged. It stopped a few weeks ago sometime. Is there an email i can contact to send the screenschot of th...

  • Newbie
  • Ive have premium for about the last 6 months and it was working as normal. But last month sometime it stopped for whatever reason. I have been charged. It stopped a few weeks ago sometime. Is there a...
  • ErickRGuetta
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

paying for both premium and premium for family

Hi I canceled my subscription some time ago cause I wanted to get spotify premium for family. I just got the Premium for family and realized afterwards that I've been charged for another month of Premium (starting from today), so appearently somethin...

  • Newbie
  • Hi   I canceled my subscription some time ago cause I wanted to get spotify premium for family. I just got the Premium for family and realized afterwards that I've been charged for another mon...
  • ErickRGuetta
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 152 Views
  • 1 replies
  • 0 likes

RE account payment for student

To Whom This May Concern: After reviewing my bank account I noticed my payment (on 10/23/16) to Spotify increased to a non-student member. I did not receive notification to reapply for this status. I am a current student at the UCSF. Please update yo...

  • Casual Listener
  • To Whom This May Concern:   After reviewing my bank account I noticed my payment (on 10/23/16) to Spotify increased to a non-student member. I did not receive notification to reapply for this ...
  • guhoya_k
  • Casual Listener
  • 297 Views
  • 4 replies
  • 0 likes
  • 297 Views
  • 4 replies
  • 0 likes

Cancelled Subscription

I cancelled my Spotify premium subscription about 2 months ago and I just got charged a week ago, while my account information on the app says I still have the free subscription. Why am I still getting charged if my account is free?

  • Newbie
  • I cancelled my Spotify premium subscription about 2 months ago and I just got charged a week ago, while my account information on the app says I still have the free subscription. Why am I still getti...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Paying for two accounts, only have one! How to see wich the other is/cancel it?

Hi!How can I see which accounts is beeing payed with my credit card?Its drawn money for two accounts but im only aware of one!

  • Newbie
  • Hi! How can I see which accounts is beeing payed with my credit card? Its drawn money for two accounts but im only aware of one!
  • Dreadlord
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes