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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421699 Views
  • 965 replies
  • 108 likes
  • Account
  • 421699 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186619 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186619 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103496 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103496 Views
  • 69 replies
  • 10 likes

Cambio de plan

Hola una pregunta deje de pagar por 3 días mi plan familiar y a la hora de pagar con otra tarjeta me cambio al plan Premium que hago?

  • Newbie
  • Hola una pregunta deje de pagar por 3 días mi plan familiar y a la hora de pagar con otra tarjeta me cambio al plan Premium que hago?
  • osornios
  • Spotify Star
  • 24974 Views
  • 1 replies
  • 0 likes
  • 24974 Views
  • 1 replies
  • 0 likes

Family Account Will Not Add me

I was added to my family plan but it says that I live in a different country (which I not). The problem may be due to the fact that I have been using a credit card from a different country to pay for my premium account (but I do live with my family)....

  • Casual Listener
  • I was added to my family plan but it says that I live in a different country (which I not). The problem may be due to the fact that I have been using a credit card from a different country to pa...
  • osornios
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in

I'm 100% sure I have the right username and password but still it says wrong username/password. I do sometimes see my own homepage when I log in and then its gone en logged out again. I tried on every device I have but it still won't let me in. Even ...

  • Newbie
  • I'm 100% sure I have the right username and password but still it says wrong username/password. I do sometimes see my own homepage when I log in and then its gone en logged out again. I tried on ever...
  • osornios
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 242 Views
  • 1 replies
  • 0 likes

Spotify account issue

Heving trouble With using Spotify andre getting logged Out because other are using my account.I have a family account and 4 users.Best regardsFrode OlsenNorway

  • Newbie
  • Heving trouble With using Spotify andre getting logged Out because other are using my account. I have a family account and 4 users. Best regards Frode Olsen Norway
  • KatesHere
  • Community Legend
  • 165 Views
  • 2 replies
  • 0 likes
  • Account
  • 165 Views
  • 2 replies
  • 0 likes

NO SE QUE CUENTA TENGO PREMIUM

Hola ,he recibido un cobro sobre una cuenta premium de sporify , pero no se cual es ya que tenia varias cuentas con varias listas de musica .Me gustaría saber cual es el modo de averiguar que cuenta tengo en modo Premium para poder disfrutar de la mú...

  • Casual Listener
  • Hola , he recibido un cobro sobre una cuenta premium de sporify , pero no se cual es ya que tenia varias cuentas con varias listas de musica . Me gustaría saber cual es el modo de averiguar que cue...
  • osornios
  • Spotify Star
  • 11884 Views
  • 3 replies
  • 0 likes
  • 11884 Views
  • 3 replies
  • 0 likes

Solved!! Spotify (what kind of Family) Premium?!

Hi, Just apply to Spotify Family Premium.It asks me for my address so it can confirm who I add are my relatives. Well...That doesen't prove anything in my opinion.I want to add my cusins, althoght they spent alot of time in my place they don't live w...

  • Casual Listener
  • Hi,    Just apply to Spotify Family Premium. It asks me for my address so it can confirm who I add are my relatives. Well... That doesen't prove anything in my opinion. I want to add m...
  • KatesHere
  • Community Legend
  • 381 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 381 Views
  • 3 replies
  • 0 likes

Solved!! GOOGLE PLAY SPOTIFY SUBSCRIPTION BUG?!

Very upset that i was charged an hour ago for $9.99 for Spotify premium Uknowingly that I even had a subcription because it doesn't show up in the Google Play subscription box. I also just contacted the support team. It just baffles me on how your su...

  • Newbie
  • Very upset that i was charged an hour ago for $9.99 for Spotify premium Uknowingly that I even had a subcription because it doesn't show up in the Google Play subscription box. I also just contacted ...
  • osornios
  • Spotify Star
  • 1279 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1279 Views
  • 1 replies
  • 0 likes

Family premium but daughter lives with her mother

Hi, I was considering getting a Spotify premium family account. I'm currently a free account user living in Galway, Ireland. However my daughter lives with her mother (she's the real driver pushing me to do this) in Leeds. Even though my daugther spe...

  • Casual Listener
  • Hi,   I was considering getting a Spotify premium family account. I'm currently a free account user living in Galway, Ireland. However my daughter lives with her mother (she's the real driver ...
  • KatesHere
  • Community Legend
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes

No contact number

Why doesn't Spotify have a customer help phone number?Why do none of the Spotify offices listed on the site have a phone number?I find it hard to believe all spotify offices around the world don't have a single phone!I'm too impatient for this postin...

  • Casual Listener
  • Why doesn't Spotify have a customer help phone number? Why do none of the Spotify offices listed on the site have a phone number? I find it hard to believe all spotify offices around the world don'...
  • osornios
  • Spotify Star
  • 1331 Views
  • 9 replies
  • 1 likes
  • Other
  • 1331 Views
  • 9 replies
  • 1 likes

Solved!! Your UNiDAYS account is already associated with another Spotify account.

I'm not able to redeem my discount for Spotify Premium, since the Unidays account is associated with another Spotify account. I don't have another Spotify account. I've submitted a support ticket, but no one has replied. Here is a print screen view -

  • Regular
  • I'm not able to redeem my discount for Spotify Premium, since the Unidays account is associated with another Spotify account. I don't have another Spotify account. I've submitted a support ticket, bu...
  • osornios
  • Spotify Star
  • 32973 Views
  • 13 replies
  • 0 likes
  • 32973 Views
  • 13 replies
  • 0 likes

Chromecast stops playing after some seconds

Dear Support-Team,until yesterday Spotify and chromecast worked fine for me. Since yesterday the chromecast stops playing the Spotify-Stream after a couple of seconds (10-20 sec.).I tried to create a password to avoid logging in using Facebook. Howev...

  • Visitor
  • Dear Support-Team, until yesterday Spotify and chromecast worked fine for me. Since yesterday the chromecast stops playing the Spotify-Stream after a couple of seconds (10-20 sec.). I tried to crea...
  • osornios
  • Spotify Star
  • 1048 Views
  • 3 replies
  • 0 likes
  • Account
  • 1048 Views
  • 3 replies
  • 0 likes

account is deleted

hello readers. i recently canceled my subscription to premium, but after i did that i couldnt log in anymore. my account has been blocked/deleted. i never wanted this. i now lost all my songs and playlists i listened to everyday. HOW can i fix this? ...

  • Newbie
  • hello readers.   i recently canceled my subscription to premium, but after i did that i couldnt log in anymore. my account has been blocked/deleted. i never wanted this. i now lost all my song...
  • ItsJamesJ
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

still got charged after cancelled premium

This is not the first time this happened. I cancel but still got charged. I buried my grandma and had to still pay out of pocket for her funeral so I knew I wouldnt have money to pay for spotify at that moment. Now my bank is overdrafted because of i...

  • Newbie
  • This is not the first time this happened. I cancel but still got charged. I buried my grandma and had to still pay out of pocket for her funeral so I knew I wouldnt have money to pay for spotify at t...
  • ItsJamesJ
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Premium Problem

I'm posting this second time, because nobody could help me before. Please help I want to go premium. I attached a screenshot, whenever I try to go premium there is a loading icon and it never goes. Is there a way that I can take help directly from sp...

  • Casual Listener
  • I'm posting this second time, because nobody could help me before. Please help I want to go premium. I attached a screenshot, whenever I try to go premium there is a loading icon and it never goes. I...
  • EkremSolmaz
  • Casual Listener
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

Superuser Contribution İ cant be premium member

There is a problem your site. İ cant be premium member. Help me

  • Newbie
  • There is a problem your site. İ cant be premium member. Help me
  • Sophia
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I change Account ID

Hey,I suspended my facebook account I can login my spotify by username (i think facebook id number) 111225XXXXX. but I ussualy forget the number.I want to login spotify without facebook login. I want to change my username, is it possible?

  • Visitor
  • Hey, I suspended my facebook account I can login my spotify by username (i think facebook id number) 111225XXXXX. but I ussualy forget the number. I want to login spotify without facebook...
  • Sophia
  • Roadie
  • 1135 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 1135 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscripition canceld but still payed for october.

Hello so i got a problem. I was charged for October even i canceld spotify premium.I choosed the klarna payment.

  • Casual Listener
  • Hello so i got a problem. I was charged for October even i canceld spotify premium. I choosed the klarna payment.
  • Sophia
  • Roadie
  • 263 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 263 Views
  • 5 replies
  • 0 likes

Unable to login in my acct

When i try to loggin is not let me go

  • Newbie
  • When i try to loggin is not let me go
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 213 Views
  • 1 replies
  • 0 likes

Can't use spotify

Am on free version. But should be premium. Got email n did what said but still same....is there a phone number?

  • Casual Listener
  • Am on free version. But should be premium. Got email n did what said but still same....is there a phone number?
  • musiccornercv
  • Roadie
  • 359 Views
  • 1 replies
  • 0 likes
  • Premium
  • 359 Views
  • 1 replies
  • 0 likes