Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4222 Views
  • 0 replies
  • 9 likes
  • Security
  • 4222 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462826 Views
  • 974 replies
  • 110 likes
  • Account
  • 462826 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204801 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204801 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112759 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112759 Views
  • 72 replies
  • 12 likes

Superuser Contribution problemas na conta

Olá me chamo Weverton, estou com o problema na conta, paguei 2x a conta spotfy, e minha assinatura não foi, não sei o que houve, preciso da minha conta de novo não consigo entrar em contato com o spotify, se eu estiver falando agora, pfvr me mande um...

  • Newbie
  • Olá me chamo Weverton, estou com o problema na conta, paguei 2x a conta spotfy, e minha assinatura não foi, não sei o que houve, preciso da minha conta de novo não consigo entrar em contato com o spo...
  • isathepimp
  • Newbie
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

Spotify Customer Service is no help

Can anyone help me? My Spotify Premium account has had the email and password changed by someone. I can still login through my Facebook account but I cannot change my password as the reset goes to the changed email (not mine or my Facebook). Further,...

  • Casual Listener
  • Can anyone help me?  My Spotify Premium account has had the email and password changed by someone.  I can still login through my Facebook account but I cannot change my password as the rese...
  • hopperrox
  • Casual Listener
  • 384 Views
  • 5 replies
  • 0 likes
  • Premium
  • 384 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't log in after phone reset

I started using Spotify in London, when I moved back to Australia it wouldn't let me use the account anymore, so I started a new one, but now that I've had to reset my phone it's saying that the only account I hav is the uk one and won't let me log i...

  • Casual Listener
  • I started using Spotify in London, when I moved back to Australia it wouldn't let me use the account anymore, so I started a new one, but now that I've had to reset my phone it's saying that the only...
  • kmccloy
  • Casual Listener
  • 431 Views
  • 4 replies
  • 0 likes
  • 431 Views
  • 4 replies
  • 0 likes

Superuser Contribution Dissocier compte facebook

Bonjour, je possède un compte spotify prenium le soucis c'est que je voudrais le dissocier de facebook car je suis sur le point de supprimer mon compte. Je voudrais donc savoir comment fait on pour se connecter sans réouvrir mon compte facebook et ne...

  • Newbie
  • Bonjour, je possède un compte spotify prenium le soucis c'est que je voudrais le dissocier de facebook car je suis sur le point de supprimer mon compte. Je voudrais donc savoir comment fait on pour s...
  • Sophia
  • Roadie
  • 2520 Views
  • 1 replies
  • 0 likes
  • Premium
  • 2520 Views
  • 1 replies
  • 0 likes

Transfering playslists from an old account to a new one

Hey! I want to creat a new account cause I need to change my usename, and since this option doesn't exist on spotify I'm creating a new one. My question is: Can I have my playlists transfered to this new account? I don't want to follow, I wanna have ...

  • Visitor
  • Hey!   I want to creat a new account cause I need to change my usename, and since this option doesn't exist on spotify I'm creating a new one. My question is: Can I have my playlists transfere...
  • user-removed
  • Not applicable
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't Change Payment Options Because Student Verification

I am trying to switch my payment method to a new card but after I enter the new card information, it wants me to verify that I am still a student by entering my name and school, but I'm not a student anymore. There's no option for "I'm no longer a st...

  • Casual Listener
  • I am trying to switch my payment method to a new card but after I enter the new card information, it wants me to verify that I am still a student by entering my name and school, but I'm not a student...
  • MaryS
  • Roadie
  • 467 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 467 Views
  • 4 replies
  • 0 likes

Superuser Contribution spotify premium for family

buongiorno, sono interessato ad attivare spotify premium for family solo che leggendo le vostre condizioni ho letto che quelli che usufruiscono di questo servizio devono vivere nello stesso indirizzo.Ecco, in famiglia siamo in quattro solo che uno de...

  • Casual Listener
  • buongiorno, sono interessato ad attivare spotify premium for family solo che leggendo le vostre condizioni ho letto che quelli che usufruiscono di questo servizio devono vivere nello stesso indirizzo...
  • Sophia
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • Premium
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como solucionar problema de pago de Spotify

Hoy cancelé mi cuenta Premium, y quería unirme a un plan familir, pero como invitada, pero sin querer abrí yo una nueva cuenta con plan familiar, pero la cancelé, pero en el apartado de ''recibos'' viene el pago de la cuenta, aunque ya la haya cancel...

  • Newbie
  • Hoy cancelé mi cuenta Premium, y quería unirme a un plan familir, pero como invitada, pero sin querer abrí yo una nueva cuenta con plan familiar, pero la cancelé, pero en el apartado de ''recibos'' v...
  • Sophia
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution como ser premium?

eu coloquei o número do meu cartão pra ser premium,ele passou a compra duas vezes mas ainda não sou premium!

  • Newbie
  • eu coloquei o número do meu cartão pra ser premium,ele passou a compra duas vezes mas ainda não sou premium!
  • Sophia
  • Roadie
  • 325 Views
  • 1 replies
  • 0 likes
  • Premium
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution lilia salazar

Tengo problemas para ingresar a mi cuenta, me llego un mensaje que el cobro del 26 oct fue declinado por mi tarjera, pero ya tengo hecho el cargo el 27 oct, no puedo accesar con mi correo en facebook y cuando quiero recuperar mi clave no reconoce mi ...

  • Newbie
  • Tengo problemas para ingresar a mi cuenta, me llego un mensaje que el cobro del 26 oct fue declinado por mi tarjera, pero ya tengo hecho el cargo el 27 oct, no puedo accesar con mi correo en facebook...
  • Sophia
  • Roadie
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Project Fi

Is it possible to set project Fi in my account profile?

  • Newbie
  • Is it possible to set project Fi in my account profile?
  • Anyk17
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify with fido

I recently got a fido pulse plan which gives me spotify premium for 6 months. I already had spotify premium with fido a year or 2 ago, then i left fido and paid for premium with my CC. Now when i cancelled my subscription and tried to re link my fido...

  • Newbie
  • I recently got a fido pulse plan which gives me spotify premium for 6 months. I already had spotify premium with fido a year or 2 ago, then i left fido and paid for premium with my CC. Now when i can...
  • Anyk17
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email account already exists?

Invited a family member with email address interplan@blueyonder.co.uk. The email does not get sent to the address. When inputing through the link that has been sent and trying to sign in that way, it says the email address already exists? I have not ...

  • Casual Listener
  • Invited a family member with email address interplan@blueyonder.co.uk. The email does not get sent to the address. When inputing through the link that has been sent and trying to sign in that way, it...
  • Swindon
  • Casual Listener
  • 2156 Views
  • 2 replies
  • 0 likes
  • Premium
  • 2156 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot log In on new iPhone

I got a new iPhone - and cannot log in into my Spotify account .... at the login page I type my username and password - and then get the message that I "already have created an account for that email" .... needless to say - I'm not trying to create a...

  • Newbie
  • I got a new iPhone - and cannot log in into my Spotify account .... at the login page I type my username and password - and then get the message that I "already have created an account for that email...
  • Anyk17
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium subscription was changed to a family subscription and i was unaware

I've been using Spotify for almost a year now and not too long after downloading it I bought a regular premium subscription for $9.99 per month. I was checking my bank account this morning and found that I was being charged for the family subscriptio...

  • Newbie
  • I've been using Spotify for almost a year now and not too long after downloading it I bought a regular premium subscription for $9.99 per month. I was checking my bank account this morning and found ...
  • Anyk17
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to cancel subscription

Having followed the proper procedure to cancel my subscription I am unable to cancel.it. When I go.into.account the canclel subscription is highlighted green but when I click on it nothing happens.. I don't want to.renew my subscription and it expire...

  • Newbie
  • Having followed the proper procedure to cancel my subscription I am unable to cancel.it. When I go.into.account the canclel subscription is highlighted green but when I click on it nothing happens.. ...
  • Anyk17
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Charged for the premium account but still normal account

When I was trying to sign for the family premium account my card was charged but my account is still a regular one. What should I do?

  • Newbie
  • When I was trying to sign for the family premium account my card was charged but my account is still a regular one. What should I do?
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Premium student

I know that Spotify is running a deal that is 4.99 for premium for students. I already have premium but am a student and would like to get my discount, how do I go about doing that?

  • Newbie
  • I know that Spotify is running a deal that is 4.99 for premium for students. I already have premium but am a student and would like to get my discount, how do I go about doing that?
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Set password with e-mail

So I created my account using facebook, but i cant login to all my devices with facebook. Ive tried several times to set a password, but i never receive the e-mail.

  • Newbie
  • So I created my account using facebook, but i cant login to all my devices with facebook. Ive tried several times to set a password, but i never receive the e-mail.
  • MaryS
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes