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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83115 Views

29 replies

0 likes

  • 83115 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103928 Views

10 replies

3 likes

Account
Login
  • 103928 Views
  • 10 replies
  • 3 likes

Superuser Contribution Account premium disabled (Español)

Hola, me gustaria pedir ayuda, desde hace una semana mi cuenta premium de spotify ha pasado a ser free, la utilizo desde el smartphone con la cuenta premium desde Junio 2016 aproximadamente y nunca antes me dió problemas. Gracias y saludos.

Newbie

Hola, me gustaria pedir ayuda, desde hace una semana mi cuenta premium de spotify ha pasado a ser free, la utilizo desde el smartphone con la cuenta premium desde Junio 2016 aproximadamente y nunca a...

Alejandro_C

Spotify Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por que pide tarjeta si ya tengo cuenta

Por que si en mi plan viene Spotify Premium ahora me pide afuerza una tarjeta

Newbie

Por que si en mi plan viene Spotify Premium ahora me pide afuerza una tarjeta

Alejandro_C

Spotify Legend

306 Views

1 replies

0 likes

Subscription
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution NEED TO KNOW

I HAVE BEEN CHARGE TWICE FROM SPOTIFY I WANT TO KNOW WHY ONE WAS 14.99 AND THE OTHER IS FOR 8.04 WAY AM I BEING CHARGE ?

Newbie

I HAVE  BEEN CHARGE TWICE FROM SPOTIFY I WANT TO KNOW WHY ONE WAS 14.99 AND THE OTHER IS FOR 8.04 WAY AM I BEING CHARGE ?

Alejandro_C

Spotify Legend

247 Views

1 replies

0 likes

Account
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium has stopped working

Hi, for whatever reason when i signed up to spotify it thought that i was in germany, so it recently logged me out telling me that I can only use spotify abroad for 14 days (I live in the UK) So i logged into my account on a browser and changed my lo...

Newbie

Hi,  for whatever reason when i signed up to spotify it thought that i was in germany, so it recently logged me out telling me that I can only use spotify abroad for 14 days (I live in the...

Alejandro_C

Spotify Legend

243 Views

1 replies

0 likes

Account
Free
Login
Premium
Security
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution cobro de spotify sin autorizacion

tengo una cuenta la cual no me acuerdo del nombre de usuario pero cada mes me estam cobrando a mi tarjeta de credito, ¿como lo puedo cancelar?

Newbie

tengo una cuenta la cual no me acuerdo del nombre de usuario pero cada mes me estam cobrando a mi tarjeta de credito, ¿como lo puedo cancelar?

Alejandro_C

Spotify Legend

315 Views

1 replies

0 likes

Subscription
  • 315 Views
  • 1 replies
  • 0 likes

Cannot acces the premium package

Here's what we got from you: I purchased the premium package and I had trouble with the website identifying that I am a college student and once I was acknowledged as a student I received an email and I used the link from the email to the payment pag...

Casual Listener

Here's what we got from you: I purchased the premium package and I had trouble with the website identifying that I am a college student and once I was acknowledged as a student I received an email an...

Maxim

Spotify Star

366 Views

3 replies

0 likes

  • 366 Views
  • 3 replies
  • 0 likes

Got charged but no membership

Im a student that was tryingbto get the student discount but i was charged and still not a member

Newbie

Im a student that was tryingbto get the student discount but i was charged and still not a member

Maxim

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Solved!! I need an ANSWER RIGHT NOW AND 35$ REFUND NOWWW!!!!

WELL, I've been using spotify for almost 2 years. With this account i have 1 year, but, TODAY i was charged 35$ fee for not doing my payment on time. Every 22nd for each month i have to be charged 9.99$. How the F in the world are u guys gonna charge...

Newbie

WELL, I've been using spotify for almost 2 years.  With this account i have 1 year, but, TODAY i was charged 35$ fee for not doing my payment on time. Every 22nd for each month i have to be char...

Maxim

Spotify Star

365 Views

1 replies

0 likes

Subscription
  • 365 Views
  • 1 replies
  • 0 likes

Cannot login after being added to the family account

I just upgraded my Spotify premium account to a family account so my mom and dad can also use Spotify premium. However after I added her account to the family account, of which I'm the admin, she could not login on her Spotify account anymore. How ca...

Casual Listener

I just upgraded my Spotify premium account to a family account so my mom and dad can also use Spotify premium. However after I added her account to the family account, of which I'm the admin, she cou...

Maxim

Spotify Star

413 Views

3 replies

0 likes

  • 413 Views
  • 3 replies
  • 0 likes

Superuser Contribution It won't let me get premium

I am trying to sign up for premium with the student discount but it is saying that my student account is already linked to a different account. I have been using the same account that is linked to my facebook forever, so what's going on?

Newbie

I am trying to sign up for premium with the student discount but it is saying that my student account is already linked to a different account. I have been using the same account that is linked to my...

Anyk17

Spotify Star

226 Views

1 replies

0 likes

Premium
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP with premium

im trying to subscribe for premium but when i enter my Postal Code it says something went wrong, why is it doing this? My internet is good i tried with data, its for a canadian account, help:(

Newbie

im trying to subscribe for premium but when i enter my Postal Code it says something went wrong, why is it doing this? My internet is good i tried with data, its for a canadian account, help:(

Anyk17

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM HESAP

Merhabalar, şuanda premium olan hesabım bu ay sonunda standart hesaba dönecektir. Bu ay ortasında vodafone freezone ile spotify premium hesabımı yeniledim. Bu kampanyadan nasıl yararlanır ve hesabıma uygularım?

Newbie

Merhabalar, şuanda premium olan hesabım bu ay sonunda standart hesaba dönecektir. Bu ay ortasında vodafone freezone ile spotify premium hesabımı yeniledim. Bu kampanyadan nasıl yararlanır ve hesabıma...

Anyk17

Spotify Star

749 Views

1 replies

0 likes

  • 749 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being billed each month but showing as free version

I noticed my account dropped down to the free version about 2-3 months ago. I've not been using spotify recently so didnt mind. I have just looked at my bank and spotify is defintely taking money from me every month. What gives? How can I stop it - t...

Visitor

I noticed my account dropped down to the free version about 2-3 months ago.  I've not been using spotify recently so didnt mind.   I have just looked at my bank and spotify is defintely t...

Anyk17

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payforit

Has anyone else had problems with this payment service? My subscription ran out so I renewed it with payforit but I am not able to use spotify even though it is taking £9.99 a month (added to my phone bill.) ??So at the moment I am paying twice for S...

Newbie

Has anyone else had problems with this payment service? My subscription ran out so I renewed it with payforit but I am not able to use spotify even though it is taking £9.99 a month (added to my phon...

Anyk17

Spotify Star

813 Views

1 replies

0 likes

Subscription
  • 813 Views
  • 1 replies
  • 0 likes

Superuser Contribution Data consumption

Hello, I wanted to ask about a problem I have with data consumption. Apparently I have been consuming 1GB a day out of Spotify for the last couple of weeks. As I have read in other topics, this would mean that I have been listening to music non-stop....

Newbie

Hello, I wanted to ask about a problem I have with data consumption. Apparently I have been consuming 1GB a day out of Spotify for the last couple of weeks. As I have read in other topics, this would...

Anyk17

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

fraudulent account set up

Hi there, We seem to have had a spotify account setup (and paid for) via a website called 'boku' using one of our company phones. Boku have given us the following details, but we are trying to find out who has (potentially fraudulently) set up the ac...

Casual Listener

Hi there,    We seem to have had a spotify account setup (and paid for) via a website called 'boku' using one of our company phones. Boku have given us the following details, but we are t...

jstele

Casual Listener

366 Views

2 replies

0 likes

  • 366 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify through my phone contract

I get Spotify Premium through my phone contract but I forgot my password and when I used the forgot password link, it logged me into my old account which wasn't premium. Now I am paying for premium through my contract but only getting to use free and...

Newbie

I get Spotify Premium through my phone contract but I forgot my password and when I used the forgot password link, it logged me into my old account which wasn't premium. Now I am paying for premium t...

Anyk17

Spotify Star

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Premium family

One of my family members cant get the premium family account i signed up for. She lives with me and has a free account..why cant she log in.??

Casual Listener

One of my family members cant get the premium family account i signed up for. She lives with me and has a free account..why cant she log in.??

Chrishaines

Casual Listener

317 Views

2 replies

0 likes

Subscription
  • 317 Views
  • 2 replies
  • 0 likes

Billed twice

hey everyone, A number of weeks ago I started a spotify premium trial, which I then converted to a spotify family plan. However, I've now been billed for both the 15 euro family plan and the 10 euro normal plan. How can I get in touch with someone to...

Newbie

hey everyone,   A number of weeks ago I started a spotify premium trial, which I then converted to a spotify family plan. However, I've now been billed for both the 15 euro family plan and the...

kbrooksc

Community Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes