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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155575 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155575 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10578 Views
  • 3 replies
  • 10 likes
  • Security
  • 10578 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505997 Views
  • 985 replies
  • 112 likes
  • Account
  • 505997 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124388 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124388 Views
  • 74 replies
  • 12 likes

Superuser Contribution Didn't sign up.. User name?

I went online to sign up for spotify only to find that my email address was already registered. I did not register for this account. The user name is ridiculous and nothing I would have ever put in. I want to cancel this account (its the free version...

  • Visitor
  • I went online to sign up for spotify only to find that my email address was already registered. I did not register for this account. The user name is ridiculous and nothing I would have ever put in. ...
  • user-removed
  • Not applicable
  • 613 Views
  • 1 replies
  • 0 likes
  • 613 Views
  • 1 replies
  • 0 likes

Superuser Contribution logging in to a new account

Three days ago I created a new account and tried to log in and was never sent an email to confirm my account. I have refreshed my email countless time and I am sure I have used the correct email adress and each time I try to seek help I am sent to th...

  • Newbie
  • Three days ago I created a new account and tried to log in and was never sent an email to confirm my account. I have refreshed my email countless time and I am sure I have used the correct email adre...
  • user-removed
  • Not applicable
  • 168 Views
  • 1 replies
  • 0 likes
  • Login
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify bill me premium acount but i ain`t got it.

since last june, i took a special offer for 3 months of premium for .99$ Never had the premium thing so i didn,t unsuscribe 3 months later and guess what: spotify started to bill my credit card 10$/month. I want to unsuscribe but i'm not premieum mem...

  • Newbie
  • since last june, i took a special offer for 3 months of premium for .99$ Never had the premium thing so i didn,t unsuscribe 3 months later and guess what: spotify started to bill my credit card 10$/m...
  • user-removed
  • Not applicable
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
  • 160 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change email

Hello.I'm looking for help because I recently changed my email for facebook, but can't log in with it in spotify, I have to use the old one. I made a mistake and created a new user for the new email address and I'd like to move my playlist and things...

  • Newbie
  • Hello. I'm looking for help because I recently changed my email for facebook, but can't log in with it in spotify, I have to use the old one. I made a mistake and created a new user for the new emai...
  • user-removed
  • Not applicable
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account do not log in.

My aunt can't acess her account. I help her trying to change her password but even the change password e-mail don't arrive. So i guess she forgot the e-mail or the password or just spotify is on truble with password change. PLEASE HELP, SHE IS PREMIU...

  • Newbie
  • My aunt can't acess her account. I help her trying to change her password but even the change password e-mail don't arrive. So i guess she forgot the e-mail or the password or just spotify is on trub...
  • user-removed
  • Not applicable
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta

Eu assinei isso por um mes. E conforme anuncio de vcs eu ganharia um mes grátis. Hj no dia do vencimento cancelarao minha conta. KD o outro mês que tenho direito?

  • Newbie
  • Eu assinei isso por um mes. E conforme anuncio de vcs eu ganharia um mes grátis. Hj no dia do vencimento cancelarao minha conta. KD o outro mês que tenho direito?
  • user-removed
  • Not applicable
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get a spotify premium account

Every time I try to upgrade my account to premium I get the same message 3005. How do I fix this so I can get spotify premium when using paypal to get premium for my account?

  • Newbie
  • Every time I try to upgrade my account to premium I get the same message 3005. How do I fix this so I can get spotify premium when using paypal to get premium for my account?
  • user-removed
  • Not applicable
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! Gift cards in foreign country

Hello,my daughter is using a german Spotify Free account. She is now living in Egypt and we want to offer her some Spotify Pro months as a birthday gift. Can she redeem this (online) gift card from there?Sincerely, tv

  • Regular
  • Hello, my daughter is using a german Spotify Free account. She is now living in Egypt and we want to offer her some Spotify Pro months as a birthday gift. Can she redeem this (online) gift card from...
  • tvwmd
  • Regular
  • 927 Views
  • 4 replies
  • 0 likes
  • 927 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution New family plan in Canada - up to 6 people BUT how many devices per person?

I am super excited to see this family plan being rolled out to us Canadians. Google has been the only option for the price and number of people. My question is Google provides up to 10 devices per person. What is the device limit on the family plan p...

  • Casual Listener
  • I am super excited to see this family plan being rolled out to us Canadians. Google has been the only option for the price and number of people. My question is Google provides up to 10 devices per pe...
  • user-removed
  • Not applicable
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot setup new payment

Moved overseas from the uk to Canada and trying to change my payment option as no longer being made from in the uk.When trying to like my Canadian credit card it's telling me that I'm in a country Spotify isn't yet in.... But I've seen advertisements...

  • Newbie
  • Moved overseas from the uk to Canada and trying to change my payment option as no longer being made from in the uk. When trying to like my Canadian credit card it's telling me that I'm in a countr...
  • user-removed
  • Not applicable
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Card was charged for Student Premium however am not recieving premium.

Hello, I recently went through the process of going premium through the student discount, however, at the end of the process it told me that the system in unable to verify that I am a student at my college. I shrugged and gave up. I just checked my b...

  • Casual Listener
  • Hello, I recently went through the process of going premium through the student discount, however, at the end of the process it told me that the system in unable to verify that I am a student at my c...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Premium Family log ins

I just setup premium for family for my kids. They received the invite with a code, they accepted and then tried to log in. The response incorrect user name or passowrd came up. So we then tried regsitering them, same problem. Anyone having teh same p...

  • Newbie
  • I just setup premium for family for my kids.  They received the invite with a code, they accepted and then tried to log in. The response incorrect user name or passowrd came up.  So we then...
  • user-removed
  • Not applicable
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify account has been deactivated

My spotify account has been deactivated for a bit now and i don't know what to do. i was sent a email that my account was deactivated and now i can't log in or request a password change. My account username: RonTheMannEmail for it: birddog11101999@ho...

  • Newbie
  • My spotify account has been deactivated for a bit now and i don't know what to do. i was sent a email that my account was deactivated and now i can't log in or request a password change.   My ...
  • user-removed
  • Not applicable
  • 283 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 283 Views
  • 1 replies
  • 0 likes

I payed but I haven't a premium account

Hello I have a big problem. I've payed for 3 months premium spotify (0.99 euro), but when I logged in spotify told me that I had a free account. I tried to pay again, and the system told me that my card had already been used, but took my money again....

  • Newbie
  • Hello I have a big problem. I've payed for 3 months premium spotify (0.99 euro), but when I logged in spotify told me that I had a free account. I tried to pay again, and the system told me that my c...
  • MrsJockin
  • Casual Listener
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't access account or request a new password

Hello guys,Since I connected my account to a family account, i am unable to login with my old password. I didn't recieve a email when I requested a new password, but instead i get a error that says: you can't connect a active account. So i'm unable t...

  • Newbie
  • Hello guys, Since I connected my account to a family account, i am unable to login with my old password. I didn't recieve a email when I requested a new password, but instead i get a error that sa...
  • user-removed
  • Not applicable
  • 300 Views
  • 1 replies
  • 0 likes
  • Account
  • 300 Views
  • 1 replies
  • 0 likes

un register with spotify to use rogers

how do i go about this in order to take advantage of the rogers offer? and not to lose my account.

  • Newbie
  • how do i go about this in order to take advantage of the rogers offer? and not to lose my account.
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to transfer or share playlists when adding Spotify Family plan

I recently upgraded to Spotify Family and cannot figure how to transfer or share my existing playlists so family members can move their playlists to their newly created family accounts.

  • Newbie
  • I recently upgraded to Spotify Family and cannot figure how to transfer or share my existing playlists so family members can move their playlists to their newly created family accounts.
  • user-removed
  • Not applicable
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Joined Family Plan. Still got billed on separate accounts HELP!!!!

I recently combined 3 accounts to one family plan. I am still being billed for the separate accounts. I cannot find ANY way to speak to someone regarding billing. Can someone give me a phone number or email address to contact a billing department ple...

  • Newbie
  • I recently combined 3 accounts to one family plan.  I am still being billed for the separate accounts.  I cannot find ANY way to speak to someone regarding billing.  Can someone give m...
  • petal258
  • Newbie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to lock in using facebook account

Unable to lock in to spotify using my fb account. A message appeared on screen. Listening abroad, inform us where are you at spotify.com

  • Newbie
  • Unable to lock in to spotify using my fb account. A message appeared on screen. Listening abroad, inform us where are you at spotify.com
  • user-removed
  • Not applicable
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes