Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398789 Views
  • 950 replies
  • 107 likes
  • Account
  • 398789 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171624 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171624 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

Not being able to access premium

So I purchased premium last night and it won't let me access the premium side of Spotify. Money was taken out of my bank account but I cannot access premium . Any help is appreciated

  • Newbie
  • So I purchased premium last night and it won't let me access the premium side of Spotify. Money was taken out of my bank account but I cannot access premium . Any help is appreciated
  • osornios
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Problemas con mi cuenta premium

Hola tengo problemas con mi cuenta prwmium, ya hice el pago de septiembre y no e podido usarla desde anoche, en la pagina de spotify no hay ninguna opcion para contactarme, y necesito una solucion

  • Newbie
  • Hola tengo problemas con mi cuenta prwmium, ya hice el pago de septiembre y no e podido usarla desde anoche, en la pagina de spotify no hay ninguna opcion para contactarme, y necesito una solucion
  • osornios
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

bonjour

moi je suis avec la compagnie de téléphone FIDO et avec mon forfait j'ai droit à 6 mois de spotify PREMIUM GRATUIT et ça ne fonctionne pas ça dit que je doit entrer un numéro de carte de crédit mais j'en ai pas!! que dois-je faire à ce moment là ???

  • Newbie
  • moi je suis avec la compagnie de téléphone FIDO et avec mon forfait j'ai droit à 6 mois de spotify PREMIUM GRATUIT et ça ne fonctionne pas 😔 ça dit que je doit entrer un numéro de carte de crédit ma...
  • osornios
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Can't subscribe for Spotify for Family (Não consigo assinar o Spotify for Family)

OBS: I'm going to write this topic in english and portuguese because after browsing the forum for a while i haven't seen any portuguese topic, so i'm not sure if you guys answer questions in any other language but english. English:Well, a couple of h...

  • Newbie
  • OBS: I'm going to write this topic in english and portuguese because after browsing the forum for a while i haven't seen any portuguese topic, so i'm not sure if you guys answer questions in any othe...
  • osornios
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 155 Views
  • 1 replies
  • 0 likes

NEW PREMIUM ACCOUNT, CANT ERASE OR UNLINK FACEBOOK FROM PAST ACCOUNT

Got a new premium acount and want to link it with my facebook but since my las account was already linked. the app wont alow me to link them even after i erased the past account.

  • Visitor
  • Got a new premium acount and want to link it with my facebook but since my las account was already linked. the app wont alow me to link them even after i erased the past account.
  • osornios
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Yearly Payment Plan?

Hi id like to be able to give a years subscription as a presant. is this possible?

  • Newbie
  • Hi id like to be able to give a years subscription as a presant. is this possible?
  • osornios
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

I think I have two accounts

So, I went Premium first in my family. When my girlfriend and my brother went Premium, I took the Family Premium offer. The problem is that I kept on paying two different accounts. One with my Premium alone, and another with the three Premiums (girlf...

  • Newbie
  • So, I went Premium first in my family. When my girlfriend and my brother went Premium, I took the Family Premium offer. The problem is that I kept on paying two different accounts. One with my Premiu...
  • osornios
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Switched onto my brother's Family Plan still getting charged 9.99

I don't know why I am getting charged. How do I talk to Spotify to figure out what account is getting billed? I removed my credit card on spotify months ago. How do I stop the payments and get the money back? Thank you for your help, Connor

  • Newbie
  • I don't know why I am getting charged. How do I talk to Spotify to figure out what account is getting billed?    I removed my credit card on spotify months ago. How do I stop the pay...
  • osornios
  • Spotify Star
  • 691 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 691 Views
  • 1 replies
  • 0 likes

I paid for Premium, but it isn't showing up on my account

I paid for premium and it was charged on my card and everything. Yet i'm not recieving premium when I try to download songs. Please help.

  • Newbie
  • I paid for premium and it was charged on my card and everything. Yet i'm not recieving premium when I try to download songs. Please help.
  • osornios
  • Spotify Star
  • 1030 Views
  • 1 replies
  • 0 likes
  • 1030 Views
  • 1 replies
  • 0 likes

invitation hasn't sent

why hasn't my invitation to my family member sent through the family subscribe plan?

  • Newbie
  • why hasn't my invitation to my family member sent through the family subscribe plan? 
  • osornios
  • Spotify Star
  • 848 Views
  • 1 replies
  • 0 likes
  • Premium
  • 848 Views
  • 1 replies
  • 0 likes

Student premium germany while internship in Spain

Hey hey,until now, i always had a free account. Im student in Germany and Im for some internship in Spain at the moment. I wanted to open up some Student Spotify premium account now, but it's telling me that i cannot (even if im validated with uniday...

  • Casual Listener
  • Hey hey, until now, i always had a free account. Im student in Germany and Im for some internship in Spain at the moment. I wanted to open up some Student Spotify premium account now, but it's tel...
  • osornios
  • Spotify Star
  • 445 Views
  • 3 replies
  • 0 likes
  • 445 Views
  • 3 replies
  • 0 likes

Solved!! Free trial not working

I signed up for a 6 month free trial for premium last month and have just been billed for the subscription.

  • Casual Listener
  • I signed up for a 6 month free trial for premium last month and have just been billed for the subscription.
  • osornios
  • Spotify Star
  • 2159 Views
  • 3 replies
  • 0 likes
  • 2159 Views
  • 3 replies
  • 0 likes

Premium still paused after resubscribing through iTunes

Hi, I pay for premium through iTunes as my method of payment. Last month I ran out of money on my account and my premium was paused. However, when I renewed the subsciption through the iTunes app (Settings - iTunes and App Store - View Apple ID - Acc...

  • Visitor
  • Hi,   I pay for premium through iTunes as my method of payment. Last month I ran out of money on my account and my premium was paused. However, when I renewed the subsciption through the iTune...
  • anjieeeeeeeeee
  • Roadie
  • 909 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 909 Views
  • 1 replies
  • 0 likes

Solved!! Payment

Spotify has charged me, and i didnt finish the form, so i dont have premium but i have been charged.

  • Newbie
  • Spotify has charged me, and i didnt finish the form, so i dont have premium but i have been charged. 
  • anjieeeeeeeeee
  • Roadie
  • 852 Views
  • 1 replies
  • 0 likes
  • 852 Views
  • 1 replies
  • 0 likes

can't reset password with email

When I try to log in, spotify keep saying my password is wrong. I then press the "reset password" button, which opens a page where I supposedly can send a reset link to my email. But when i type my email address and press send nothing happens, and I ...

  • Casual Listener
  • When I try to log in, spotify keep saying my password is wrong. I then press the "reset password" button, which opens a page where I supposedly can send a reset link to my email. But when i type my e...
  • osornios
  • Spotify Star
  • 1029 Views
  • 3 replies
  • 0 likes
  • 1029 Views
  • 3 replies
  • 0 likes

Solved!! Playlist after closing my account

Does anyone knows what happen with my playlists after I close my Spotify subscription? I need to close my account and maybe I will be able to re open it again, but only if I'm sure that all my playlist will still exist.

  • Casual Listener
  • Does anyone knows what happen with my playlists after I close my Spotify subscription? I need to close my account and maybe I will be able to re open it again, but only if I'm sure that all my playli...
  • osornios
  • Spotify Star
  • 1315 Views
  • 3 replies
  • 0 likes
  • 1315 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subsciption

I'v been charged both from my card and my mobilesubscriber even though I've have Spotify family from Telia? I only have one account, and the Facebook account is free.

  • Newbie
  • I'v been charged both from my card and my mobilesubscriber even though I've have Spotify family from Telia? I only have one account, and the Facebook account is free.
  • Alejandro_C
  • Spotify Legend
  • 706 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 706 Views
  • 1 replies
  • 0 likes

Superuser Contribution accidentally made two family accounts

hi! We accidentally made two familly accounts (because ofcourse my brother doesnt listen) we cancelled his and tired adding him onto mine, but because he already "has an family account" he cant be added onto mine. We've already gone through the steps...

  • Newbie
  • hi!   We accidentally made two familly accounts (because ofcourse my brother doesnt listen) we cancelled his and tired adding him onto mine, but because he already "has an family account" he c...
  • Alejandro_C
  • Spotify Legend
  • 692 Views
  • 1 replies
  • 0 likes
  • 692 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Subscription by Gift Card

I would like to know more details about terms and conditions that rule Spotify Gift Cards.If I buy a Gift Card for a three months premium subscription, does the premium subscription expire automatically after those three months? Or do I have unsuscri...

  • Newbie
  • I would like to know more details about terms and conditions that rule Spotify Gift Cards. If I buy a Gift Card for a three months premium subscription, does the premium subscription expire automati...
  • Alejandro_C
  • Spotify Legend
  • 606 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 606 Views
  • 1 replies
  • 0 likes