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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83403 Views

29 replies

0 likes

  • 83403 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104433 Views

10 replies

3 likes

Account
Login
  • 104433 Views
  • 10 replies
  • 3 likes

I can't cancel subscription

Hi all, many thanks for your help. I'm straggling second month to cancel premium account and last month it took money, and now when I want to cancel it there is information in the place where I should click cancel subscribtion:Your subscription will ...

Newbie

Hi all, many thanks for your help. I'm straggling second month to cancel premium account and last month it took money, and now when I want to cancel it there is information in the place where I shoul...

Maxim

Spotify Star

255 Views

1 replies

0 likes

Account
Premium
Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still being charged

I'm still being charged $14.99 for premium that I used on a old account but I can't seem to log in because it says I'm using facebook credentials but the email isn't linked to a facebook account. I just need to get into the account and cancel the sub...

Visitor

I'm still being charged $14.99 for premium that I used on a old account but I can't seem to log in because it says I'm using facebook credentials but the email isn't linked to a facebook account. I j...

Anyk17

Spotify Star

249 Views

1 replies

0 likes

Account
  • 249 Views
  • 1 replies
  • 0 likes

Charged 4 times

Hello, I was charged 4 times for my spotify premium account this month. I tweeted at Spotify and didn't hear back and the number I called told me to go to a web address that no longer exisists. Can someone from Spotify please contact me and reverse t...

Regular

Hello,   I was charged 4 times for my spotify premium account this month. I tweeted at Spotify and didn't hear back and the number I called told me to go to a web address that no longer exis...

staceymeowmeow

Regular

1154 Views

7 replies

0 likes

Account
  • 1154 Views
  • 7 replies
  • 0 likes

problème avec la playlist découverte de la semaine

Bonjours ! Alors le principe normalement de la playlist "découverte de la semaine" c'est de me proposer 30 musiques que je ne connais pas et qui sont dans mes gouts, jusqu'à mainetant c'était parfait mais depuis 2 semaines cette playlist me propose t...

Casual Listener

Bonjours !  Alors le principe normalement de la playlist "découverte de la semaine" c'est de me proposer 30 musiques que je ne connais pas et qui sont dans mes gouts, jusqu'à mainetant c'était ...

Malsamaj

Casual Listener

2041 Views

1 replies

2 likes

Other
  • 2041 Views
  • 1 replies
  • 2 likes

Rabatt für Studenten

Hallo,Ich wollte mir vor drei Tagen Premium mit dem Studentenrabatt holen. Bisher habe ich aber kein Premium, allerdings steht bei meinem Konto, dass Ende Oktober (also in einem Monat) die 4,99€ abgebucht werden bzw. "Das Abonnement wird erneuert". D...

Newbie

Hallo, Ich wollte mir vor drei Tagen Premium mit dem Studentenrabatt holen. Bisher habe ich aber kein Premium, allerdings steht bei meinem Konto, dass Ende Oktober (also in einem Monat) die 4,99€ ab...

Lutetian

Regular

362 Views

2 replies

0 likes

  • 362 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charge $9.99 but have student discout

I have been a spotify member for well over a year and I have a the student subscription the whole time. I have always paid $4.99 until the past two months. I want to know why and who I can talk to on the phone about this.

Visitor

I have been a spotify member for well over a year and I have a the student subscription the whole time. I have always paid $4.99 until the past two months. I want to know why and who I can talk to on...

Anyk17

Spotify Star

392 Views

3 replies

0 likes

  • 392 Views
  • 3 replies
  • 0 likes

Solved!! Lost 9000+ Followers...

I tried to merge my personnal pagecompuphonic.max101to my artist page (Compuphonic) https://open.spotify.com/artist/7GZ8Tz3F5bLPTJYNSwiunYI filled a form 2 weeks ago.Now, I think my page is merged (name of the page change to Compuphonic, a blue V bes...

Casual Listener

I tried to merge my personnal page compuphonic.max101 to my artist page (Compuphonic) https://open.spotify.com/artist/7GZ8Tz3F5bLPTJYNSwiunY I filled a form 2 weeks ago. Now, I think my page is m...

Maxim

Spotify Star

601 Views

3 replies

0 likes

  • 601 Views
  • 3 replies
  • 0 likes

Spotify Android App crashes on my own account

This might sound very weird, the Spotify app on my Xiaomi Redmi Note 3 crashes when I log in to my own Premium account. Let me get into more details, I can successfully log into my account after I redownload the app. I can play a song and when I tap ...

Regular

This might sound very weird, the Spotify app on my Xiaomi Redmi Note 3 crashes when I log in to my own Premium account. Let me get into more details, I can successfully log into my account after I re...

phantomaxhin3

Regular

548 Views

3 replies

2 likes

Account
Login
Other
Premium
  • 548 Views
  • 3 replies
  • 2 likes

Solved!! Changed password twice and logged everyone out twice

Someone keeps logging into my account - I changed my fb password and my Spotify password twice and each time selected the "log off all devices" options too. However someone is still using my paid for spotify. Is there a way to ban devices or find out...

Casual Listener

Someone keeps logging into my account - I changed my fb password and my Spotify password twice and each time selected the "log off all devices" options too. However someone is still using my paid for...

ChillYourBeans

Casual Listener

989 Views

2 replies

0 likes

  • 989 Views
  • 2 replies
  • 0 likes

try out premium and get sms from bank

I just signed up for premium try out and get a sms from my bank that I was charged, so I deleted the book but the recipt in the account still there, does that mean I have to pay for it?

Casual Listener

I  just signed up for premium try out and get a sms from my bank that I was charged, so I deleted the book but the recipt in the account still there, does that mean I have to pay for it? 

puu1

Casual Listener

604 Views

2 replies

0 likes

  • 604 Views
  • 2 replies
  • 0 likes

My Spotify is messed up

I tried using the student discount and it won't recognize I'm a student so I still have the free Spotify but it's charging me for the student editor what do i do!

Newbie

I tried using the student discount and it won't recognize I'm a student so I still have the free Spotify but it's charging me for the student editor what do i do!

Bearfootrecords

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Merge two emails

I had two accounts with two different emails and now I cancelled one and got premium for current one. I tried to switch my email from my company mail to personal one but it says "Sorry, this e-mail received." How can I do this?

Newbie

I had two accounts with two different emails and now I cancelled one and got premium for current one.  I tried to switch my email from my company mail to personal one but it says "Sorry, th...

Bearfootrecords

Community Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Forgot password and no longer having the e-mail account Im using for spotify!

Hi! I want to change to spotify family, and to do so I have to log in again. I cant remember my password and I asked to get a new one that was sent to the e-mail I used when signing up. The problem is that I no longer have this e-mail account.Can any...

Casual Listener

Hi!   I want to change to spotify family, and to do so I have to log in again. I cant remember my password and I asked to get a new one that was sent to the e-mail I used when signing up. The ...

Bearfootrecords

Community Legend

492 Views

3 replies

0 likes

Login
  • 492 Views
  • 3 replies
  • 0 likes

Solved!! Cannot access my unpaid account after connecting facebook to paid account

I have 2 spotify accounts. One is unpaid and logs in with my facebook.The other is a paid promotion deal through Rogers and logs in with my email. I was screwing around on the paid one and connected with Facebook thinking I could join the two account...

Casual Listener

I have 2 spotify accounts.   One is unpaid and logs in with my facebook. The other is a paid promotion deal through Rogers and logs in with my email.   I was screwing around on the pai...

Bearfootrecords

Community Legend

852 Views

4 replies

0 likes

Account
Login
  • 852 Views
  • 4 replies
  • 0 likes

I really need HELP

May I pleasae talk to a human on the phone? I mean common, if 10$ a month cant even have real 24/7 phone support,everyone should switch to soundcloud. At least you can find good underground music.Can't find half the **bleep** on **bleep**ing spotify....

Newbie

May I pleasae talk to a human on the phone? I mean common, if 10$ a month cant even have real 24/7 phone support,everyone should switch to soundcloud. At least you can find good underground music.Can...

MattSuda

Spotify Star

621 Views

3 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
  • 621 Views
  • 3 replies
  • 0 likes

Solved!! Unable to reset password?

Hey everyone! If you are receiving the error message above, try clearing your browser cookies/cache or try a different browser to see if that helps.

Community Legend

Hey everyone!   If you are receiving the error message above, try clearing your browser cookies/cache or try a different browser to see if that helps.  

Jaka20

Newbie

6856 Views

24 replies

3 likes

Account
  • 6856 Views
  • 24 replies
  • 3 likes

Solved!! Can't go premium

I want to buy premium spotify but I can't. There is a loadig icon and it never goes. My friend has the same problem. What should I do.

Casual Listener

I want to buy premium spotify but I can't. There is a loadig icon and it never goes. My friend has the same problem. What should I do.

EkremSolmaz

Casual Listener

918 Views

4 replies

0 likes

Premium
  • 918 Views
  • 4 replies
  • 0 likes

Músicas removidas no plano familiar

Fiz o upgrade para o Premium familiar. Contudo, as músicas baixadas sempre são apagadas quando fico online, recebendo o aviso de que só posso ter 3 dispositivos offline. Contudo posso ter 6 por ser Premium familiar, conforme prometido, mas isso não a...

Newbie

Fiz o upgrade para o Premium familiar. Contudo, as músicas baixadas sempre são apagadas quando fico online, recebendo o aviso de que só posso ter 3 dispositivos offline. Contudo posso ter 6 por ser P...

ErickRGuetta

Community Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

**bleep**ing pissed

My acct won't allow me to login even via Facebook. All I wanted was to login via email not Facebook and now my acct doesn't work. What kind of **bleep** is this.

Newbie

My acct won't allow me to login even via Facebook. All I wanted was to login via email not Facebook and now my acct doesn't work. What kind of **bleep** is this.

ErickRGuetta

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes