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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172038 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172038 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11338 Views
  • 6 replies
  • 11 likes
  • Security
  • 11338 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515723 Views
  • 986 replies
  • 113 likes
  • Account
  • 515723 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125953 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125953 Views
  • 74 replies
  • 12 likes

Superuser Contribution Can't access account or request a new password

Hello guys,Since I connected my account to a family account, i am unable to login with my old password. I didn't recieve a email when I requested a new password, but instead i get a error that says: you can't connect a active account. So i'm unable t...

  • Newbie
  • Hello guys, Since I connected my account to a family account, i am unable to login with my old password. I didn't recieve a email when I requested a new password, but instead i get a error that sa...
  • user-removed
  • Not applicable
  • 301 Views
  • 1 replies
  • 0 likes
  • Account
  • 301 Views
  • 1 replies
  • 0 likes

un register with spotify to use rogers

how do i go about this in order to take advantage of the rogers offer? and not to lose my account.

  • Newbie
  • how do i go about this in order to take advantage of the rogers offer? and not to lose my account.
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to transfer or share playlists when adding Spotify Family plan

I recently upgraded to Spotify Family and cannot figure how to transfer or share my existing playlists so family members can move their playlists to their newly created family accounts.

  • Newbie
  • I recently upgraded to Spotify Family and cannot figure how to transfer or share my existing playlists so family members can move their playlists to their newly created family accounts.
  • user-removed
  • Not applicable
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Joined Family Plan. Still got billed on separate accounts HELP!!!!

I recently combined 3 accounts to one family plan. I am still being billed for the separate accounts. I cannot find ANY way to speak to someone regarding billing. Can someone give me a phone number or email address to contact a billing department ple...

  • Newbie
  • I recently combined 3 accounts to one family plan.  I am still being billed for the separate accounts.  I cannot find ANY way to speak to someone regarding billing.  Can someone give m...
  • petal258
  • Newbie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to lock in using facebook account

Unable to lock in to spotify using my fb account. A message appeared on screen. Listening abroad, inform us where are you at spotify.com

  • Newbie
  • Unable to lock in to spotify using my fb account. A message appeared on screen. Listening abroad, inform us where are you at spotify.com
  • user-removed
  • Not applicable
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Signed up for premium yesterday but still haven't received it

Yesterday (Oct. 31) I tried signing up for the student version of premium with my usual email address. I okay'd the transaction but it failed due to the server having issues with reading cards in general (it was a red filled in message sort of thing)...

  • Newbie
  • Yesterday (Oct. 31) I tried signing up for the student version of premium with my usual email address.  I okay'd the transaction but it failed due to the server having issues with reading cards ...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

My account is linked to Rogers plan but I'm still getting charged

Hi,I linked my Spotify account to my Rogers share everything plan which includes Spotify for free but I'm still getting billed for my Spotify premium account on my credit card. It's been 6 months now. Can you please help? I shouldn't be getting charg...

  • Casual Listener
  • Hi, I linked my Spotify account to my Rogers share everything plan which includes Spotify for free but I'm still getting billed for my Spotify premium account on my credit card. It's been 6 months n...
  • desiraeelise
  • Newbie
  • 379 Views
  • 4 replies
  • 0 likes
  • 379 Views
  • 4 replies
  • 0 likes

Superuser Contribution Credit card payment declined

I have tried numerous credit cards! I have received numerous emails from spotify. Consistently getting. Opps your provider is having a bad day. I am at my last rope with this. I also now many others having this problem. And yes my cards do work for o...

  • Newbie
  • I have tried numerous credit cards! I have received numerous emails from spotify. Consistently getting. Opps your provider is having a bad day. I am at my last rope with this. I also now many others ...
  • user-removed
  • Not applicable
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Logging back into account with facebook abroad

My account closed down a couple of days ago and I am trying to log back in through facebook. I live in Colombia and it keeps saying that I can't use an account after 14 days abroad. This makes no sense because I have been using my account here for th...

  • Casual Listener
  • My account closed down a couple of days ago and I am trying to log back in through facebook. I live in Colombia and it keeps saying that I can't use an account after 14 days abroad. This makes no sen...
  • Maxim
  • Spotify Star
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

Password works when logging in, but not when trying to cancel premium subscription.

My password works just fine. Yes, I do know it by heart and yes, so does my browser. I log in, go to the subscription page, try to cancel it as I haven't really used Spotify for over a year now, and at that point the website tells me the password is ...

  • Newbie
  • My password works just fine. Yes, I do know it by heart and yes, so does my browser. I log in, go to the subscription page, try to cancel it as I haven't really used Spotify for over a year now, and ...
  • LordRollin
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Suddenly Cannot Login Through Facebook (or in general) & Notice of Cancellation in E-Mail

Notice: I did not change anything or do anything different. I listen to Spotify through my Phone, Personal Computer, and Work Computer. I cannot for the life of me, successfully login through facebook anymore. It happened Friday night. I got an e-mai...

  • Newbie
  • Notice: I did not change anything or do anything different. I listen to Spotify through my Phone, Personal Computer, and Work Computer.   I cannot for the life of me, successfully login thro...
  • LordRollin
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 203 Views
  • 1 replies
  • 0 likes

Premium spotify. 2 accounts. One number.

I have two spotify accounts. I registered both with the same number. It worked last time. I don't know how, but now, I tried registering my other spoti and the other one is now premiumed. I want the other one be premium but it says there is a problem...

  • Newbie
  • I have two spotify accounts. I registered both with the same number. It worked last time. I don't know how, but now, I tried registering my other spoti and the other one is now premiumed. I want the ...
  • LordRollin
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Inability to Update Payment Information

Hi there, Has anyone tried to update their credit card information recently and hit a brick wall because of the never-ending "loading" pinwheel? Spotify, I want to pay you, but if I can't update my credit card info, yall are SOL. (Had to get a new ca...

  • Newbie
  • Hi there,   Has anyone tried to update their credit card information recently and hit a brick wall because of the never-ending "loading" pinwheel?  Spotify, I want to pay you, but if I ca...
  • LordRollin
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! Existing Premium to Family Plan

Hi there, I would like to invite and add a family member to my Family plan. However, she is a premium member and her next renewal is on 21 Nov. May I know if I should add her into the family slot now even before her next renewal or should I wait till...

  • Newbie
  • Hi there,   I would like to invite and add a family member to my Family plan. However, she is a premium member and her next renewal is on 21 Nov. May I know if I should add her into the family...
  • LordRollin
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 340 Views
  • 1 replies
  • 0 likes

All music deleted and Replaced

I logged in this morning and my music had been completly removed and then replaced with something that i have no clue how it got there.

  • Newbie
  • I logged in this morning and my music had been completly removed and then replaced with something that i have no clue how it got there.    
  • LordRollin
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Double charged different amounts

I signed up on the 30th of October I got charged 5.35$ on 10/31 and then 10.71$ on 11/1, why?

  • Newbie
  • I signed up on the 30th of October I got charged 5.35$ on 10/31 and then 10.71$ on 11/1, why?
  • LordRollin
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Solved!! Non-US Credit Card Problem

I'm an international college student in US. When I tried to upgrade from free trial to student-premium account ($4.99 per month) my credit card information was declined because I tried using a non-US credit card. This doesn't make any sense to me, be...

  • Newbie
  • I'm an international college student in US. When I tried to upgrade from free trial to student-premium account ($4.99 per month) my credit card information was declined because I tried using a non-US...
  • LordRollin
  • Community Legend
  • 1549 Views
  • 1 replies
  • 0 likes
  • 1549 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can log in on desktop but not on my phone.... ??????????

I started my spotify account in australia and i had premium, now i'm back in The Netherlands but i wanted to save money by putting my account back to free.But now my account shut down on my phone cause i can only use it for 14 days in a different cou...

  • Casual Listener
  •   I started my spotify account in australia and i had premium, now i'm back in The Netherlands but i wanted to save money by putting my account back to free. But now my account shut down on my...
  • Anyk17
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 164 Views
  • 1 replies
  • 0 likes